Fortune Computers

Terrible place to shop at if you're looking for quality products, they seem to carry mostly no name brand junks and refurbished parts Anything of decent quality would have to be special ordered and cost much higher than the competitions, who carry these products on the shelf
Example:
Fortune Computer: Intel CPU BXXXXXXIXXXXXK iX-XXXXK
- Special Order
- $(price at review date)
*** *** Intel CPU BXXXXXXIXXXXXK iX-XXXXK
- 10+ stock at most locations
- $(price at review date)

[redacted]BUYERS BEWARE[redacted]

I went to this store on Dec 29 to build my custom computer. All my parts were handpicked and all I needed them to do is to source the parts and assemble the computer. At the point of sale, the sales rep assured me that the build would be complete within one week despite the fact that the CPU I wanted was on back order.

One week passes and I called them to go pick up my computer and they told me that the CPU still hasn't come in and I can expect to pick up the computer next week. So I waited a week and called them back and they fed me the same story and told me that I can pick up the computer the following week. Now three weeks later when I call them they told me that all the parts have arrived but I didn't pay for the case so they didn't do anything with the parts. I am willing to take part blame for not inspecting the bill of sale to ensure that a case was on there. But the worst part was that they didn't even bother to call me to clarify. They just sat around waiting for me to call them. I informed them that I will pay for the case upon picking up my system. They informed me that it would take a few days to assemble and test.

So I finally go to the store to pick up my system more than a month after purchase. I was cautiously optimistic due to the lack of competence and professionalism. While I was inspecting the system I discovered that the video card, motherboard and memory were not the same model I paid for. In fact I was downgraded for the most part. Earlier during this process the sales rep called me to inform me that due to availability they were going to provide me a different (but equally matched) model for my hard drive. I found it odd that no such communication was delivered about the switching of my video card, motherboard and memory.

This was definitely shady business practices in my opinion. My bill read "Final Sale" and I wasn't about to let all my efforts in the past month go to waste so I did everything in my power to rectify this situation. They tried to sell me a story about how my parts got mixed up with another build. After a lot of back and forth they finally got my system built correctly for pick up on Feb 5th. Just want to reiterate that I paid for my system on Dec 29th.

After reading this review if you still choose to do business with this establishment there are a few things you should know about the CONSUMERS PROTECTION ACT (ontario.ca/laws/statute/...):

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1. PART III
UNFAIR PRACTICES

False, misleading or deceptive representation
A representation that the goods or services are of a particular standard, quality, grade, style or model, if they are not.
14. (1) It is an unfair practice for a person to make a false, misleading or deceptive representation. 2002, c. 30, Sched. A, s. 14 (1).

(2) Without limiting the generality of what constitutes a false, misleading or deceptive representation, the following are included as false, misleading or deceptive representations:
3. A representation that the goods or services are of a particular standard, quality, grade, style or model, if they are not.

Unfair practices prohibited
17. (1) No person shall engage in an unfair practice. 2002, c. 30, Sched. A, s. 17 (1).

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Late delivery
26. (1) A consumer may cancel a future performance agreement at any time before delivery under the agreement or the commencement of performance under the agreement if the supplier,

(a) does not make delivery within 30 days after the delivery date specified in the agreement or an amended delivery date agreed to by the consumer in writing; or