Fortune Eagle Plumbing Heating & A/C

Please find attached LPEA's Line Extension Policy on this matter The compliant, being a member of LPEA, is bound by the policy The fee in question is a fee that is collected when the member requests work to be preformed In the event the member decides not to move forward with
the work, the fee is kept to defer costs that were incurred by the specific member In this case the membership of LPEA incurred a cost that exceeded this fee.We have had numerous interactions with this member and it has been elevated to our Board of Directors who are our regulatory body.Thank youRonald M***, PEManager of Engineering and Member Relations###-###-####

Complaint: ***
I am rejecting this response because I paid a $design fee for a? design they? couldn't provideI have been very respectful and patient in my dealings with? LPEA but am extremely disappointed at the customer service I have received from them thus far.My original request to LPEA was? asking them to tell me how to? separate electric usage between? my house and another? house sharing the same? wellThe original email response from Tiffany Q*** at LPEA engineering department was:Thank you for your call.To request new service for a well, please submit the following:Application with psigned and datedLoad Data SheetCopy of warranty deed for propertyNon-Refundable design fee of $300Please call with any questions you may have.I called right away to reiterate I didn't need "new service" as? she? called it, but just needed LPEA's expertise on how to split the electric.? She assured me they use the same application for every requestI sent? her everything she requested.Notice they called it a? DESIGN FEE? and right on the front of their application it states that upon receipt of the design fee, a staking engineer will contact you to make an appointment to meet at the site to discuss the jobAfter the meeting, the staking engineer will draw your job, compute construction costs, and contact you.In this case he went to the site and then contacted me and said he was sorry but there was nothing LPEA could do to help meHe said? maybe I needed to call a Well Service company and see if they could helpThat LPEA Engineer's name was Lyn K***.LPEA has? been referring to their line extension policy only since I requested a refund of my design feeI didn't even know what work would have needed to be done including a line extensionThat was my whole reason for calling themI was depending on their expertise to give me a plan how to proceed.? I paid a design fee not a line extension or engineering fee.? ? In their last response? they stated their policy indicates that if I choose not to continue work, the fee would be forfeited but in this case the engineer said there was no work they could do for meBelieve me, I really needed to accomplish what I requested and would have never turned them down or ask them to stop workThey said they couldn't help me!I have copies of all email conversations I have had with LPEA as well as their application which states what the design fee was supposed to provide and am happy to provide all to the Revdex.comGayle N*** and Tiffany Q***? with LPEA? are already in possession of all these documents
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]