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Fortune Laundromat 89 Inc.

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Fortune Laundromat 89 Inc. Reviews (1)

Good afternoon, Cashmeir. First of all, thank you for reaching out to Fortune Laundromat 89 Inc about the incident of your last drop off. As a family-operated business, we strive to ensure customer satisfaction and improve on ways to better the business. We personally greet customers as they enter...

and leave the establishment and provide very competitive rates on our laundry services. In your specific case, you dropped off your clothes and mentioned that you didn't want some of them to be dried. Those clothes were set aside after the wash cycle and would be wet to the touch. After speaking with the attendants who washed your clothes, it was noted that your clothes were especially dirty. In these cases, we would add extra soap to the wash in the hopes of removing these tough stains and spots. We do not clean these clothes by hand but rather use the machines for the washing process and whether these stains come off or not, is up to the ability of the washers and the conditions of the clothes, although we try to address heavily soiled clothes to the best of our ability. The make-up that you saw on the clothes were no exception. Maybe it was the composition of the make-up or the other stained clothes mixing, but they have been washed in our washer machines with appropriate detergent and fabric softener. If you wanted to ensure that they were completely remov ed, it would be best to dry clean them.Regarding your statement that we do not really wash our customer's clothes, I find that deeply defamatory and troubling as that is simply not true. As we have opened for more than 2 years, we have established a routine process in our wash/dry/fold process with the same attendants at hand. Being a regular customer for 2 years as you mentioned, you can see for yourself that we have not deterred from our standard in laundry services. If you feel that we did not do an adequate job on washing your clothes, we can negotiate and wash the appropriate clothes again. However, stating that we do not wash the clothes to begin with and leaving the laundromat and only paying $20 out of the total $23 for the drop-off bill without any hesitation is deeply unprofessional. Nevertheless, I am sorry to hear about your dissatisfaction with our service and can offer to wash/dry/fold the same clothes as your last drop off. Thank you, Fortune Laundromat 89 Inc.

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