Fortunoff Backyard Store

I bought a table and chairs In freehold NJ on 5/13/21 it was delivered 5/18/21they told me the cushions were back ordered till around 6/16 I called today 6/ 18 and now told that they won’t be in till the end of July! THIS is TOTALLY UNACCEPTABLE With the July 4th holiday coming up what are my guests supposed to sit on? When you spend $3,658 you expect to get What you paid for! This will be the LAST thing I EVER BUY from this company!

I purchased a loveseat and couch from the Fortunoff store in Riverbed, NY. The delivery date for all items on my receipt says 29 May and the frames for the couches have arrived but the cushions will not arrive until August! Had I been told this when I purchased these items I would never have bought them. It is very sad that Fortunoff's allows it's sales staff to practice such underhanded sales tactics. I will never shop with them again.

Would not recommend this place to ANYONE worst customers service and business it has been weeks since I took my car there to get it painted and still from today STILL haven't had my car the owner keep giving me excuses from day after day I been beyond cooperative and patience with him and will report him to the Revdex.com I hope they see this good luck on the next person who take their car here

Review: I, [redacted], am writing to share my recent experience with the Fortunoff Backyard store located at [redacted].

On Saturday, July **, 2013, I purchased a patio set, including a glass-top table, umbrella and six dining chairs, plus two lounge chairs from the Fortunoff Backyard store. They were all delivered on Thursday, July **, 2013 for a $90.00 delivery fee. During the delivery, I noticed that the glass tabletop had scratches in several places and the two lounge chairs were damaged: one chair was dirty and had scratches; the other was also scratched and its leg was missing a part.

I showed these defects to the delivery person, and he immediately called his dispatch center and reported the damages. He was asked which stop my house was, and responded that it was the sixth stop, and then handed the phone to me. I also described the damages to the woman on the phone, who introduced herself as [redacted]. She was not very helpful; she seemed annoyed and was abrupt. She said that, as per Fortunoff’s policy, someone will contact me in 24 hours to inspect the damages, and that there wasn’t anything else she could do.

We waited for a call, but were not contacted. Finally, after not hearing from Fortunoff for three days, I called the customer service number on my contract. No one answered the phone, and the voicemail instructed me to leave my contact information and the reason for my call, and said that I will receive a call back in 24 hours. Again, my phone call was not returned. The next day, I called the Fortunoff store in Staten Island. [redacted], the sales associate that originally helped me with this purchase was off, so I spoke to another sales associate named [redacted] and explained what happened. [redacted] suggested that I leave my phone number and he will ask the [redacted], [redacted], to contact me. To this day, [redacted] did not return my call. The following day, I called the Fortunoff store again to speak with [redacted], the sales associate that assisted me with my purchase. He apologized for the inconvenience, said he would handle it and would call me back. He never returned my call. I called him again the following day; he apologized and said that he sent the warehouse an email with all the details, explained that he is only the middle person, and that the warehouse is busy because of the summer season, and is understaffed.

Finally, on July **, customer service left a message on my home answering machine while I was at work. I called back the following day and received the same voicemail saying that the call will be returned within 24 hours. I left a voicemail as instructed, and to this day, August **, Fortunoff did not call me back or send anyone to inspect the damages to the delivered items.

I am very disappointed by my experience with Fortunoff and would never shop in that store again.Desired Settlement: I am requesting a partial refund for the damages to my furniture. I initially wanted the furniture replaced, but am concerned if new furniture is delivered and we experience the same problem, how do I go about getting this resolved?

Please have someone from your corporate office contact me.

Business

Response:

I spoke to the customer to apologize for the issues she experienced with the delivery and subsequent efforts to have her matter remedied. I offered to either exchange the goods or offer a price adjustment to keep the goods in the current condition. The customer agreed to the price adjustment, and we are refunding her Wells Fargo account $381.06.

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order was placed on 11/**/13, it is now 11/**. The conformation email does not provide a tracking # phone # or original website ordered from. My card has already been charged. Found the phone # on the website. I called and it goes strait to voicemail? Not able to get a live person and I was never called back...Desired Settlement: Delivery of order. Improve Oder conformation emails of orders and staff people a answer a phone. Delivery time is not quoted and there is no way to make contact.

Business

Response:

We have no record that the customer ever called us, if the customer calls after business hours he would have to leave a message. He apparently did not leave a message. The customer emailed us for a status of the item on 11/**, we replied with the UPS tracking # [redacted] on 11/**. The item was shipped on 11/**, however the item is going UPS Ground and it can take 7-10 days to arrive in California from New Jersey.

Review: I got an ad on [redacted] (which specifically noted that it was a sponsored ad) for 25% off everything in the store and they would not honor it in store.Desired Settlement: I spent quite a bit of money on items that were not on sale 2 days before, but they would not honor their ad. They said there were exclusions. I have a photo from my iPhone of the advertisement. It very clearly says the ad is sponsored by Fortunoff and that it includes everything in store. No obvious exclusions. Not even an asterisk

Business

Response:

We asked the customer to send us a copy of the [redacted] ad, which they did. There was a typo on the ad, it should have stated "select outdoor furniture sets". Since this verbiage was omiitted from the ad, we honored the promotion and gave the cusotmer 25% off the purchase price of the outdoor cover. The refund was processed on 9/**/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They absolutely did the right thing and honored the ad.

Sincerely,