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Revdex.com – Complaint [redacted] Revdex.com, Thank you for the opportunity to respond to this complaint. NEMC apologizes for the inconvenience to this customer.  Although our records show that the ½ size violin was delivered to the school on October 2, 2017 NEMC would...

also like to offer to refund to the customer the full amount of the initial 4 month rental and the cost of the book purchased with the rental of the violin for the total amount of $58.40. We checked on the history of this order and our records show that the violin was ordered on September 18, 2017 with the request to have the violin delivered directly to the school by our Educational Representative.  Our Ed Rep delivers and picks up instruments from this school on Fridays and the next Friday was September 22, 2017 but the school was closed for the religious holiday.  The Ed Rep’s delivery vehicle was loaded on the following Thursday evening, however, NEMC was temporarily out of stock of that size violin at that time and they would not be available until the afternoon of the next day and the violin was not included with the Friday delivery.  The customer called NEMC on Friday and asked when the violin would be delivered.  Our Ed Rep called the teacher and requested the special accommodation that a violin be shipped directly to the school and to the teacher’s attention so that the customer did not have to wait for the next regular delivery on October 6, 2017.  The teacher agreed to the special accommodation and the violin was sent to the teacher that afternoon.  The violin was delivered to the school on Monday, October 2, 2017 and we confirmed with the teacher that she had the violin.  Again, NEMC apologizes for the 2 week delay from the order date to the delivery date and although the violin has been delivered we also offer the refund of the initial 4 month rental fee for the inconvenience to the customer. Thank you.