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Forza Automotive, Inc

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Reviews Forza Automotive, Inc

Forza Automotive, Inc Reviews (7)

To whom it may concern. We received [redacted] car on 12/7/2016. The main complaint was that the car did not start. The car actually started and ran for us multiple times. Mr/Mrs [redacted] inquired if the starter had a problem. We replied that so far we could not duplicate any starting issues...

with vehicle, but that there was an indication of a faulty engine controller in the diagnostic system. We, however, wanted to duplicate the problem before condemning a very expensive part. We eventually were able to duplicate the no-start issue. The car turned over, but did not start. That proved there was no starter issue. We did check the battery and charging system and found no problems with those items. We then searched for pricing options on the ECM (engine control module). The ECM had an " Internal Fault" fault code.We had some difficulty locating aftermarket companies that would be able to repair the ECM for a 2006 BMW. We found one that promised a 1 week turn-around time if the ECM could be fixed. We also priced one out from the BMW dealership. We presented those choices to Mr/Mrs [redacted] and they decided to go with aftermarket repairs to the cost savings it provided. We shipped the ECM to [redacted] in [redacted]. Forza also prepaid for the repair, without asking the customer for a down payment.After about a week we got a phone call from [redacted] stating that they found the ECM too damaged to repair and that the only option was to buy a remanufactured unit from them that needed no dealer programming; all this at additional cost. We relayed that information to the [redacted]s, and they agreed to the repairs. Again, Forza paid upfront and asked for no monies from the customer. This repair was going to take an additional 15 days approximately. We received the ECM much later than 15 days, and when installed, it did not fix the car. We rechecked our diagnostics and contacted [redacted] tech support, and they confirmed that the ECM was the issue. We have been promised a "good" ECM from [redacted] and have not received it yet. Multiple phone calls have been made, and so far we got all kinds of reasons or excuses about why it has not been shipped yet. As of today, 2/20/2017, we are still waiting. Although it is true that we have not made contact with the customer constantly, we have always provided them with the latest updates we had. Forza has been trying to cooperate with Mr/Mrs [redacted] by providing $[redacted] towards rental expenses, not $[redacted]. I personally have provided my own personal cell number to Mr/Mrs [redacted]. I have also got a used car to use as a courtesy car for Mrs [redacted] to lessen their inconvenience, which I am trying to get in running condition at my own expense. Forza sympathizes with Mrs [redacted] and the inconvenience she is going through, but we are limited on what we can do at this point. We are doing this job at a loss. The real culprit, that should have been brought to Revdex.com's attention, is [redacted], who has of yet still not sent us the part and already has our money. Our contact at [redacted] is Mark and his phone number is [redacted]. ( We provided Mr [redacted] with this information already.) John B[redacted]

To whom it may concern.? We received [redacted] car on 12/7/The main complaint was that the car did not startThe car actually started and ran for us multiple timesMr/Mrs [redacted] inquired if the starter had a problemWe replied that so far we could not duplicate any starting issues
with vehicle, but that there was an indication of a faulty engine controller in the diagnostic systemWe, however, wanted to duplicate the problem before condemning a very expensive partWe eventually were able to duplicate the no-start issueThe car turned over, but did not startThat proved there was no starter issueWe did check the battery and charging system and found no problems with those itemsWe then searched for pricing? options on the ECM (engine control module)The ECM had an " Internal Fault" fault code.We had some difficulty locating aftermarket companies that would be able to repair the ECM for a BMWWe found one that promised a week turn-around time if the ECM could be fixedWe also priced one out from the BMW dealershipWe presented those choices to Mr/Mrs [redacted] and they decided to go with aftermarket repairs to the cost savings it providedWe shipped the ECM to [redacted] in [redacted]Forza also prepaid for the repair, without asking the customer for a down payment.After about a week we got a phone call from [redacted] stating that they found the ECM too damaged to repair and that the only option was to buy a remanufactured unit from them that needed no dealer programming; all this at additional costWe relayed that information to the [redacted]s, and they agreed to the repairsAgain, Forza paid upfront and asked for no monies from the customerThis repair was going to take an additional days approximatelyWe received the ECM much later than days, and when installed, it did not fix the carWe rechecked our diagnostics and? contacted [redacted] tech support, and they confirmed that the ECM was the issueWe have been promised a "good" ECM from [redacted] and have not received it yetMultiple phone calls have been made, and so far we got all kinds of reasons or excuses about why it has not been shipped yetAs of today, 2/20/2017, we are still waitingAlthough it is true that we have not made contact with the customer constantly, we have always provided them with the latest updates we hadForza has been trying to cooperate with Mr/Mrs [redacted] by providing $[redacted] towards rental expenses, not $[redacted]I personally have provided my own personal cell number to Mr/Mrs [redacted]I have also got a used car to use as a courtesy car for Mrs [redacted] to lessen their inconvenience, which I am trying to get in running condition at my own expenseForza sympathizes with Mrs [redacted] and the inconvenience she is going through, but we are limited on what we can do at this pointWe are doing this job at a lossThe real culprit, that should have been brought to Revdex.com's attention, is [redacted], who has of yet still not sent us the part and already has our money.? Our contact at [redacted] is Mark and his phone number is? [redacted]( We provided Mr [redacted] with this information already.)? John B[redacted]

I don't recommend this shop at ALL. I am very disappointed that [redacted] has left the company, They are money grubbers. I have spent over 6K in repairs over time and received crabby service at this shop since [redacted] has left. I had new tires put on my 750 [redacted] in April of this year, my tire blew due to the fact that the tires ordered one was dry rotted. Attempted to get my money back or at least a new tire. Was told I need to bring the tire in after waiting two weeks to get some type of feedback . The owner is bad and so are the people who work for him. I am very displeased and I DON'T RECOMMEND THIS SHOP.......After, 5 years of being a loyal customer. BE WARNED.....I ALSO tried to get an emissions test and was told the guy broke his leg and didn't know when he would return.....Revdex.com here I come.

To whom it may concern. We received [redacted] car on 12/7/2016. The main complaint was that the car did not start. The car actually started and ran for us multiple times. Mr/Mrs [redacted] inquired if the starter had a problem. We replied that so far we could not duplicate any starting issues...

with vehicle, but that there was an indication of a faulty engine controller in the diagnostic system. We, however, wanted to duplicate the problem before condemning a very expensive part. We eventually were able to duplicate the no-start issue. The car turned over, but did not start. That proved there was no starter issue. We did check the battery and charging system and found no problems with those items. We then searched for pricing options on the ECM (engine control module). The ECM had an " Internal Fault" fault code.We had some difficulty locating aftermarket companies that would be able to repair the ECM for a 2006 BMW. We found one that promised a 1 week turn-around time if the ECM could be fixed. We also priced one out from the BMW dealership. We presented those choices to Mr/Mrs [redacted] and they decided to go with aftermarket repairs to the cost savings it provided. We shipped the ECM to [redacted] in [redacted]. Forza also prepaid for the repair, without asking the customer for a down payment.After about a week we got a phone call from [redacted] stating that they found the ECM too damaged to repair and that the only option was to buy a remanufactured unit from them that needed no dealer programming; all this at additional cost. We relayed that information to the [redacted]s, and they agreed to the repairs. Again, Forza paid upfront and asked for no monies from the customer. This repair was going to take an additional 15 days approximately. We received the ECM much later than 15 days, and when installed, it did not fix the car. We rechecked our diagnostics and contacted [redacted] tech support, and they confirmed that the ECM was the issue. We have been promised a "good" ECM from [redacted] and have not received it yet. Multiple phone calls have been made, and so far we got all kinds of reasons or excuses about why it has not been shipped yet. As of today, 2/20/2017, we are still waiting. Although it is true that we have not made contact with the customer constantly, we have always provided them with the latest updates we had. Forza has been trying to cooperate with Mr/Mrs [redacted] by providing $[redacted] towards rental expenses, not $[redacted]. I personally have provided my own personal cell number to Mr/Mrs [redacted]. I have also got a used car to use as a courtesy car for Mrs [redacted] to lessen their inconvenience, which I am trying to get in running condition at my own expense. Forza sympathizes with Mrs [redacted] and the inconvenience she is going through, but we are limited on what we can do at this point. We are doing this job at a loss. The real culprit, that should have been brought to Revdex.com's attention, is [redacted], who has of yet still not sent us the part and already has our money. Our contact at [redacted] is Mark and his phone number is 904 866 4807. ( We provided Mr [redacted] with this information already.) John B[redacted]

Review: Turned [redacted] into shop in Dec 2014. Finally obtained cat in late August 2015 after numerous visits to shop in 2015. Interior was completed for under 9k. Seat fell apart in Nov 2015 . No warranty and no reply from shop or owner.Desired Settlement: Warn other customers of terrible qa and lack of service

I don't recommend this shop at ALL. I am very disappointed that [redacted] has left the company, They are money grubbers. I have spent over 6K in repairs over time and received crabby service at this shop since [redacted] has left. I had new tires put on my 750 [redacted] in April of this year, my tire blew due to the fact that the tires ordered one was dry rotted. Attempted to get my money back or at least a new tire. Was told I need to bring the tire in after waiting two weeks to get some type of feedback . The owner is bad and so are the people who work for him. I am very displeased and I DON'T RECOMMEND THIS SHOP.......After, 5 years of being a loyal customer. BE WARNED.....I ALSO tried to get an emissions test and was told the guy broke his leg and didn't know when he would return.....Revdex.com here I come.

Worst customer service I've ever experienced. They have a contractor who does part of the work, and they had issues going on and at the end I had waited months to get the job done. It was not until the end that they communicated what was going on with the parts. In regards to responsibility they play child games in trying to shift the blame to the other party, you speak with the other party and then they shift it back to Forza. Both obviously trying to not be held accountable for their negligent conduct. (They lost some bolts that came with the transmission, and further caused delays since they had to reorder them. This being just one example.)
When I spoke with them about the absurd delays, their response was "well we also have other cars here who have been waiting just as along." What kind of response is that? Ridiculous, that isn't my problem. If they are incompetent and can't perform they need to communicate that and I would have found someone to get it done in a reasonable period of time.
Do NOT bring your vehicles here, you will leave with a headache and with more car issues. I hate giving smaller businesses terrible reviews, but this is needed. I do not condone poor customer service and negligent behavior. Save yourself the time and pay a little more and go elsewhere.

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Description: Auto Repair & Service, Auto Repairing - Foreign, Mufflers & Exhaust Systems, Auto Repair & Service - Equipment & Supplies, Auto Air Conditioning, General Automotive Repair (NAICS: 811111)

Address: 435 Ferry Rd, Fredericksburg, Virginia, United States, 22405-2994

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