Forza Boxing

This package was shipped 6/17/with USPS tracking [redacted] According to the tracking information this package was delivered to the requested address 6/23/ I contacted the Post Master at the local post office that delivered the package; according to the Post Master, the GPS shows the mail carrier was at the correct location when the package was scanned as delivered Since the buyer stated the post office determined the package was lost we asked to receive documentation from the post office showing they declared the package lost The document we received did not show the package was lost and only showed an inquiry was opened and closed Because it appeared this package was stolen from the delivery location after successful delivery I have provided information to file a police report for theft Unfortunately since the package was delivered to the requested address we have not issued a refund [redacted] / [redacted] Style Definitions */

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] If your representatives are "fully trained" in this situation, then I wouldn't have been told that there will be "no problem!" When I called in to request for the order to be shipped to the right addressI understand the company policy is as such but the company policy is flawed as the customer should not have to take the loss of the fault of the companyIt's not the customer's (me) fault that your company told me there was no problem in shipping to the correct address and then fail to stop the shipmentIt is also not the customers fault that you have failed to notify me that the order needs to be cancelled upon the first time (again, within minutes of placing the order) the customer called.It's unacceptable that your company refuses to take responsibility for your own mistakes Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]If your representatives are "fully trained" in this situation, then I wouldn't have been told that there will be "no problem!" When I called in to request for the order to be shipped to the right addressI understand the company policy is as such but the company policy is flawed as the customer should not have to take the loss of the fault of the companyIt's not the customer's (me) fault that your company told me there was no problem in shipping to the correct address and then fail to stop the shipmentIt is also not the customers fault that you have failed to notify me that the order needs to be cancelled upon the first time (again, within minutes of placing the order) the customer calledIt's unacceptable that your company refuses to take responsibility for your own mistakes Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Through my own efforts I got a resolution to my issue, but Forza wasn't the one who fixed itI got the item from [redacted] .com market place and they are not responsible for third party refundsI told them about their partners business conduct and they quickly worked to get me the refundI think that's the kind info that's important for potential customers to have before making a final decision on which seller to go withI will be more cautious when shopping on [redacted] .com's Market Place or any unfamiliar sellers from now onI will at least look up the seller and see what others have to say about things like return policy or customer serviceI'm not coming from a malicious place I just don't want others to have similar experiencesIf you want to talk to me I can be reached at ###-###-####

I'm sorry we were not able to change or cancel your order since it was already processed for shipment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:You say you staff is trained, but that does not explain why when I called on that Friday to ask to change to the correct shipping address, I was told "no problem." No one had explained to me I can't change the addressSo, according to that, that was a mistake made by your staff, on behalf on your companyAnd this is a mistake that you still, without a doubt, not taking responsibility forShipping information on your website states your orders are processed within business day, but that does not make shipping my order to the wrong address, even when I called within FIVE MINUTES of placing the order to correct it, AND after I was told by YOUR STAFF that there will be NO PROBLEM CHANGING THE ADDRESSShipping your orders out WITHIN FIVE MINUTES OF PLACING THE ORDER makes no sense however you try to explain it, and your staff telling me that there's no problem changing the address does NOT reflect how you say they're trainedNothing about not being able to change the address was mentioned to me when I had first calledI remain, for anyone reading this, to be wary about doing business with this company, and if you must, NEVER use *** OR debit card, credit card only, because if cases of their mistake, they refuse to take any type of responsibility
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:You say you staff is trained, but that does not explain why when I called on that Friday to ask to change to the correct shipping address, I was told "no problem." No one had explained to me I can't change the addressSo, according to that, that was a mistake made by your staff, on behalf on your companyAnd this is a mistake that you still, without a doubt, not taking responsibility for.Shipping information on your website states your orders are processed within business day, but that does not make shipping my order to the wrong address, even when I called within FIVE MINUTES of placing the order to correct it, AND after I was told by YOUR STAFF that there will be NO PROBLEM CHANGING THE ADDRESS.Shipping your orders out WITHIN FIVE MINUTES OF PLACING THE ORDER makes no sense however you try to explain it, and your staff telling me that there's no problem changing the address does NOT reflect how you say they're trainedNothing about not being able to change the address was mentioned to me when I had first called.I remain, for anyone reading this, to be wary about doing business with this company, and if you must, NEVER use *** OR debit card, credit card only, because if cases of their mistake, they refuse to take any type of responsibility
Regards,
*** ***

We received this order 3/27/at 2:15pm with the address:*** *** *** *** *College Point, NY ***USThe order was processed for shipment 3/27/at 2:45pm. We received a phone call from the buyer right before the order was shipped out and we were not able to stop the
package. Our system does not allow changes to any part of an order including the address; our representatives have been fully trained with this information. In order for the transaction to be fully covered under Seller Protection, *** requires shipment to the address an order is placed with. Since we are required to ship orders to the address on an order we would normally cancel and refund an order so it could be placed with the correct address. Unfortunately, in this situation, we were not able to cancel the order in time before it left our facility. The order was shipped with USPS tracking number *** and was delivered to COLLEGE POINT, NY *** 3/30/2015. If the resident at that address returns the package to our facility we will issue a full refund
Best regards,Jessica
Customer Loyalty Manager

This package was
shipped 6/17/with USPS tracking [redacted]
"> According to the tracking information this
package was delivered to the requested address 6/23/2015. I contacted the Post Master at the local post
office that delivered the package; according to the Post Master, the GPS shows
the mail carrier was at the correct location when the package was scanned as
delivered
Since the buyer stated the post office determined the package was lost we asked
to receive documentation from the post office showing they declared the package
lost. The document we received did not
show the package was lost and only showed an inquiry was opened and
closed. Because it appeared this package
was stolen from the delivery location after successful delivery I have provided
information to file a police report for theft. Unfortunately since the
package was delivered to the requested address we have not issued a
refund.
[redacted]

Through my own efforts I got a resolution to my issue, but Forza wasn't the one who fixed it. I got the item from [redacted].com market place and they are not responsible for third party refunds. I told them about their partners business conduct and they quickly worked to get me the refund. I think that's the kind info that's important for potential customers to have before making a final decision on which seller to go with. I will be more cautious when shopping on [redacted].com's Market Place or any unfamiliar sellers from now on. I will at least look up the seller and see what others have to say about things like return policy or customer service. I'm not coming from a malicious place I just don't want others to have similar experiences. If you want to talk to me I can be reached at ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
If your representatives are "fully trained" in this situation, then I wouldn't have been told that there will be "no problem!" When I called in to request for the order to be shipped to the right address. I understand the company policy is as such but the company policy is flawed as the customer should not have to take the loss of the fault of the company. It's not the customer's (me) fault that your company told me there was no problem in shipping to the correct address and then fail to stop the shipment. It is also not the customers fault that you have failed to notify me that the order needs to be cancelled upon the first time (again, within 5 minutes of placing the order) the customer called.It's unacceptable that your company refuses to take responsibility for your own mistakes.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We received this order 3/27/2015 at 2:15pm with the address:[redacted]College Point, NY [redacted]USThe order was processed for shipment 3/27/2015 at 2:45pm.  We received a phone call from the buyer right before the order was shipped out and we...

were not able to stop the package.  Our system does not allow changes to any part of an order including the address; our representatives have been fully trained with this information.  In order for the transaction to be fully covered under Seller Protection, [redacted] requires shipment to the address an order is placed with.  Since we are required to ship orders to the address on an order we would normally cancel and refund an order so it could be placed with the correct address.  Unfortunately, in this situation, we were not able to cancel the order in time before it left our facility.  The order was shipped with USPS tracking number [redacted] and was delivered to COLLEGE POINT, NY [redacted] 3/30/2015.  If the resident at that address returns the package to our facility we will issue a full refund.Best regards,
Jessica               
Customer Loyalty Manager

This package was
shipped 6/17/with USPS tracking [redacted]. According to the tracking information this
package was delivered to the requested address 6/23/2015. I contacted the Post Master at the local post
office that delivered the package; according
to the Post Master, the GPS shows
the mail carrier was at the correct location when the package was scanned as
delivered
Since the buyer stated the post office determined the package was lost we asked
to receive documentation from the post office showing they declared the package
lost. The document we received did not
show the package was lost and only showed an inquiry was opened and
closed. Because it appeared this package
was stolen from the delivery location after successful delivery I have provided
information to file a police report for theft. Unfortunately since the
package was delivered to the requested address we have not issued a
refund.
[redacted]

I'm sorry we were not able to change or cancel your order since it was already processed for shipment.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]If your representatives are "fully trained" in this situation, then I wouldn't have been told that there will be "no problem!" When I called in to request for the order to be shipped to the right address. I understand the company policy is as such but the company policy is flawed as the customer should not have to take the loss of the fault of the company. It's not the customer's (me) fault that your company told me there was no problem in shipping to the correct address and then fail to stop the shipment. It is also not the customers fault that you have failed to notify me that the order needs to be cancelled upon the first time (again, within 5 minutes of placing the order) the customer called.
It's unacceptable that your company refuses to take responsibility for your own mistakes.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Review: This business falsely advertised a [redacted] Core Multi-tool Plier for sale on [redacted].com, then when confronted, they lied and obfuscated. The tool was pictured and described in great detail as being a [redacted] Core Multi-Tool, there was nothing on the website saying otherwise. The item sent to me was only a sheath. I contacted the business and offered to send them their actual advertisement, to prove that they did indeed advertise a Multi-tool and not a sheath. They refused to make good on their advertised product and wanted me to pay to have the unwanted item returned. I have all of the original advertisements and my correspondence with their "customer service", showing that they knew the product advertised was not the product they intended to ship. They have engaged in false advertising previously as can be proven in the documents I printed out and saved.Desired Settlement: I don't want a refund for a sheath I didn't order. I want the original, advertised item that I, in good faith, ordered and payed for. By their past actions and written correspondence, it can be shown that they knew they were being deceitful in their advertising. By having them send the falsely advertised item, it should discourage them from engaging in these practices in the future.

Business

Response:

January 23, 2014

Dear **. [redacted]:

This order was originally received on 10/21/2013, requesting the [redacted] Super Tool 300 Multi-Tool Premium Leather Sheath ($8.95 price paid). This order was shipped 10/22/2013 with the requested Sheath and was delivered 10/28/2013 according to the tracking information. - We received an email from the customer 10/29/2013 stating he should have received a [redacted] Core Multi-tool Plier but instead received a [redacted] Sheath. Since the order showed the order was for the Sheath, I provided the return information so he would be able to return the item for a refund.

In further communication with the customer, he insisted our listing was for the Multi-tool Plier and he needed to have the Plier shipped to him to correct the issue. I researched this matter further and found the problem was with the way the product was listed on [redacted].com. [redacted].com added our listing for the leather sheath to [redacted]’s existing listing for the Multi-Tool Plier that sells for 549.95.

I explained in great detail that we would be able to resolve this matter by issuing a full refund when we received the returned product but unfortunately the customer insisted on having the $50.00 item shipped to him. We issued a full refund for the order even though the customer did not return the sheath he received.

We have researched this issue thoroughly and have found more complaints online from other consumers who have purchased items from [redacted].com through a 3 rd party vendor and had the same issue. [redacted] places listings for items onto their existing listings for different items and this causes issues with the wrong item being sent for orders. We are working to correct this issue for future orders.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

First, **. [redacted] writes: "This order was originally received on 10/21/2013, requesting the [redacted] Super Tool 300 Multi-Tool Premium Leather Sheath." This is not correct, I didn't order a sheath, I ordered a Super Tool. I have enclosed the original advertisement dated 10/25/2013, which clearly shows that the item being sold is a Multi-Tool and not a sheath. In fact, nowhere on the advertisement is a sheath even mentioned. Next, if you refer to the page marked at the bottom as 3/4, you will see another negative customer review stating that this company was engaging in false advertising of this product as far back as 10/12/2011, a full 3 years before my purchase! **. [redacted] continues: "I researched this matter further and found the problem was with the way the product was listed on [redacted].com." If you look at the Gmail print-out dated 1/7/14, in the upper left corner titled, "Order Information", someone from Forza Sports named [redacted] writes, "I have reviewed your order and the [redacted] site for this information and have found our listing states this is the [redacted] Super Tool 300 Multi-Tool Premium Leather Sheath only." This was a lie and when I pointed this out to her and explained that I had proof, [redacted] changed her story to the current position they have adopted of blaming [redacted] for their false advertising. When **. [redacted] writes, "We issued a full refund for the order...", it's important to note that the refund was issued only after I had contacted the Revdex.com and filed the complaint and besides, the refund was never requested, I specifically asked for the advertised product and did not want a refund. Now that a refund has been issued against my wishes, I will be happy to return the original payment of $8.95 and the sheath in exchange for the advertised [redacted] Super Tool 300. Forza Sports needs to be held accountable for their false advertising and the least they can do to make this right is to provide the advertised item. Finally, even if what they now claim about [redacted] being at fault is true, they should still honor the advertisement which is in their name. For example, if I am a seller of goods and I rent a booth in an indoor swap-meet, I am responsible for the goodwill of the customers coming to my booth. If the owners of the swap-meet, unbeknownst to me, put up a sign outside saying, "All items now 50% off!", the first customer that comes to me requesting that I honor the deal would be given that half-off price, I would then close down shop and seek recompense from the owners of the swap-meet and penalize them, not the customer who was acting in good faith and simply was taking advantage of a good bargain.

Regards,

Consumer

Response:

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Review: [redacted]

I am rejecting this response because: