Foss Audio and Tint

The advertised on *** for 163.00 you get 199.00 window tinting . When I booked and went for appointment after paying the 163.00 to *** Foss gave me credit for 160.00 that (I had paid ***) not the 199.00 tint . Too me that is false advertising. Perpetrating a fraud.

I brought my Audi A7 in to Foss Audio to have a lifetime warranty tint applied at the end of November. After the tint was applied I saw small bubbles in the tint as well as streaking on the windows. I was told by the installer Kyle the bubbles would take about 2 weeks to go away due to the moisture and cold time of year. I waited the 2 weeks and when the bubbles and streaks did not go away I went back to the shop and discussed a refund or having the tint re done. The installer Kyle said he would speak to his manager and call me back. Kyle informed me that I could have it removed or he could have a manager from the Tukwila location who has more experience tinting come out and re due my tint. I agreed to have the manager come re due the tint and on December 17th I brought my car back to the Foss Audio location at 10 am to have the tint re done by the manager Mike from the Tukwila location. We went over my concerns on the existing tint like the bubbles and the streaking, after examining the streaks he stated that it appears to be some sort of hydrophobic wax on the outside of the window but that he would attempt to remove it before installing the new film. Upon returning to pick up my vehicle I noticed the streaks were still there and while there were fewer bubbles, the bubbles were also still there. Unsatisfied with the workmanship for a 2nd time I stated I just want to have the tint removed and refunded to which the manager Mike became hostile and we began to argue over what should be acceptable workmanship. I took the owners information and left the store and the next day contacted the owner ***. After speaking with ED I learned the film was only on the inside of the window and since the wax was on the outside I could remove the wax myself and get rid of the streaks which was fine. When I brought up the bubbles he said standard is to see no particles in the film from 4 to 5 feet away. I found nothing supporting this standard and believe it is untrue.

Had my husbands windows tinted here, we had to get them fixed 4 times because every time we found stuff under the window or scratches and bubbles. After the 4th time of messing up we just asked for a refund of 220.00 and they refused and said they will fix it again. When we bought it the tint to begin with they told us it would be 100% covered lifetime warranty. Now their saying they have us on video stating they told us they wouldn’t be able to warranty the tint because they went over old tint and when we asked to see the video in which they are telling us that they refuse to show us the video because it’s a lie they never told us it wasn’t warranty.I could point out which gentlemen told me we had a lifetime warranty which if they have video of that they should have video of them telling us telling us it’s covered as well. We let them try to make it right 4 times and they couldn’t follow through so now we just want our money back for crap work and they are refusing. We do not want to do business with them anymore and just want our money back.

Brought the vehicle in to get the windows tinted, was supposed to be don’t within a few hours, several hours later they call and say they would need to keep it over night to finish it to ensure quality! We go to pick it up the next day, the vehicle was left unlocked after having to wait a while and them not knowing where the vehicle was even parked! After we paid $30 more not including tax from what we were quoted we finally get to inspect the vehicle! Immediately we see a hole and rip in the tint as well as corners hanging off! We went inside to talk to the manager who wasent there apparently so we got to talk to the tint guy who said the corners shouldn’t matter and that he was too busy to fix the window we literally just paid for and we would need to bring it back and warranty “should” cover it! Messages have been left for managers as well as emails and I haven’t even heard from or know how to find them! Each call takes at least 15 minutes of being on hold! This was just insane to pay more then quoted wait longer than expected and have to come back a second time to fix windows that were messed up by the installer!

I paid Foss audio to remove a favored stereo system, which they had originally installed in my Chevy Silverado, and trade this stereo system (radio, front and back speakers) with the stock stereo system in another Chevy Silverado. I paid $1200 for this service to be done.
Immediately following this service, the entire drivers side door operations do not work.
Also immediately following this service, the rear speakers that worked properly and well immediately prior to Foss removing and reinstalling them, do not work.
Also, the radio purchased and installed by Foss remains on when the vehicle is turned off. It must be manually turned off and on.

In addition, I paid $250 for a subwoofer box to be "custom built" and installed under my rear truck seats. Instead a subwoofer box was installed behind the rear seats (even though I was told that this box style and installation was not proper and would eventually blow the subwoofer, thus I had paid for a "custom built" box.)

I have spoken over the last six months with several different sales people and with the manager, Nick, about issues with their service. I also emailed with Edward W and was not advised of any service solutions, only varied excuses for all of the aforementioned service issues.

Thank you for your assistance.
Best

Arrive at my basic tinting appointment, 9am sharp. Guy running the counter states both "I don't know if we can get it done in the agreed upon time", and "why didn't you leave a deposit?". I reply, "I have no idea what you're talking about". He then states that they were supposed to ask for a deposit when I made my appt. What this had to do with me, since I was already there obviously, is boggling. So then the staff comes in, and he begins to argue with them, and right in front of me states "well your track record doesn't show me that you're capable of doing that", in regard to completing my tint job properly. So now, my antennas are raised and I'm very close to walking out. After we were alone, I asked him, "do you trust these kids with my vehicle", he replies "I don't trust anyone man, but one is the owner's kid". So now I'm like...this place is a circus, totally unorganized and unprofessional, but, it's just a simple tint job so what could go wrong. I walk over to McDonald's next door, eat, come back, retrieve my vehicle, get home, and immediately notice fresh razor blade slices in the moldings around my windows. I repeat: fresh, razor blade cuts, ONLY around my windows. The tint is also now peeling off! I call them to let them know I'm on my way back. I arrive, and the games begin. They wouldn't let me view the bay footage of the tech ruining my windows. I called the police and filed a report. FOSS is hiding from my complaint, and not proving a refund.

Google: FOSS Car Audio in Puyallup, click the Reviews, scroll down to mine for a more detailed account, complete with pics.

Horrible customer service first thing is I got my install done was offered a bass *** for extra which I agreed to which is fine , went back the next day cause their was a crazy sound coming from my speakers when I use my auto start , they wanted more money to fix the problem which I feel that’s unfair we pay for the whole install not half which I feel at that point they should fix considering I payed for my equipment to work right . Then I go there not even a month later cause my system all of a sudden stopped working and they tell me they can’t get to it for almost 3 days and I need to schedule an appointment . So I took it to another shop and low and behold it was a loose wire from their install .The taller white scruffy looking guy at the counter is a complete jerk and not customer friendly at all . My advice is do your research and find else where to get equipment installed

This place is a scam!!! I had a Groupon for 2 windows and I asked for the front 2 windows to match the rear windows and they said not a problem. I was told that I had to pay tax and that is all. After they finished they said that it was going to be $32.00 for the upgraded tint to match the rear plus the tax. Not once did (Joe) the guy behind the counter, mention they had to upgrade the tint and an added price. This is not how a company should operate. While I was there for 45 minutes 3 other customers came in with complaints. I suggest not spending your money at this place

I went in to have a back up cam put in they gave me a quote so I let them put it in I went to get my car after the job was done the price went up by 136.00 no one called to warn me so it was a big surprise this store has. BAD CUSTOMER SERVICE. nick is the manager of the Tacoma store an lets his staff up the price after the job is done POORLY MANAGED

I purchased A back-up mirror last year which was faulty so Foss Audio went to replace it. when they saw the problem they said they would order a new one which was the 7 of may, that was good but they never did, they said they "forgot" knowing that we were leaving in 2 weeks for vacation, so they got the order put in on the 11th of may and said that it would be in on the 14th or 15th of May so when I called them on the 15th of May they said it came in on the 14th and again forgot to call so they could install the mirror now they say that they can't install the mirror til wed afternoon we leave thurs ...this is so not professional and wrong.

On 4/21/18 I had a remote starter installed in my 2014 Toyota Camry. The install was completed that day without having the correct key needed to program the remote starter (all I had was the valet key). The rep told me I would just need a "blank" key and would cost no more than $200.

I went to Toyota dealership to order this key and was told that I would have to purchase the FOB key with master reset which would cost $556.00 after labor. I confirmed with the installer at Foss if I truly needed the FOB key, he said no - just a "blank" key without the programming. I went back and forth with many service reps to get my request fulfilled and finally talked to the service manager - he said without FOB key, the remote starter would not be able to be programmed. There was no other option. So I paid the $556 , called Foss, they said to come by after work, and it will be finished in about 20 min.

I went to Foss on 4/26, waited in the lobby and then was told the installer who worked on my car originally was not there so the rep told me to come back the next day. I came back 4/27 at 6pm. I waited until 7:30 until the installer told me the job was incomplete because doors wouldn't lock, and asked me to come back the following Mon 4/30. He was able to get the doors to lock but warned me to just ignore the ABS and brake lights when they come on, they will go away once I put the key in the ignition.

The next morning I used the remote starter, both of those lights stayed on for the whole duration of driving to work. I didn't feel safe driving. I brought it in on 5/2 for troubleshooting but it was only a temporary fix - the next morning, the lights came back on. I don't live close to the shop so those 5 extra trips I made were very inconvenient and wasted valuable time. I'm not happy with the service I received. On 5/5 I went in to get the system removed from my car. The rep did not offer me a refund or discount. I had to ask and even then, I was not refunded fairly.

On Friday Dec. 1, 2017, I contacted Foss Audio (Tukwila) and their rep Cody answered the phone. I informed Cody that I was having a problem with my back up alarm (Siren) going off. He told me to bring my car down to them.

I arrived at Foss Audio and met Cody at the front desk. Cody and I went out to my car and I showed him the back up siren that was sounding off in a low tone. He couldn't hear it. I pointed out the back up siren and the special key that I had to turn it off, but it would not turn off. Cody had me press my key pad to activate my car alarm approximately 10 or so times so that he could figure out where the business that installed my alarm, actually placed the siren. He was able to figure it out.

He and I zero'd in on the back up siren and Cody said that he didn't see why it was even going off as it wasn't connected to a nearby ground wire. He then said: "Well I can just cut the cord right here for free and it will discontinue the problem or I can charge you an hour's labor and have it disconnected the right way." I opted for the back up siren to be disconnected the right way and was told the wait was an hour.

An hour later, I was called to the counter to pay $107.53 and I walked out the door.

When I got to my car, I pressed my alarm pad, but it didn't go off, so I figured they put my alarm into standby mode. When I opened my door and got into my car, my whole alarm unit was sitting in my front seat. My car no longer has an alarm installed.

I went back in and explained what I found to Cody. He called the technician that did the work to the front. The technician said: "I removed the alarm so we're all good." I said: "No, we're not good, I no longer have an alarm!" Cody told me to call him the next day and they'd take care of me.

When I called Cody, on 12/2/17 as well as 12/6/17, after he talked to his manager Ed, he is offering me a new alarm system and for me to pay them an additional $100 to install it or get $100 Store Credit