Broke my son's heartWe got with them early in the year (2015) to have a place for our son (years old) to get comfortable in preparation for KindergartenWe were made promises that they could take him to and from school in the mornings so we trusted them in taking this responsibilityWe paid for him to go throughout the remainder of the semester in spring and through summer because we didn't want him to feel like he was with strangers and wanted him to bond with the teachers and facultyWell he did and I have to say the teacher Mrs Luly was greatHowever, at the beginning of Summer before the new school year started we inquired with Mrs Nicole to ensure they would hold their commitment and she said that of course they wouldAs we got closer to the school year we spoke with Mrs Ashley and she stated there was no way she could do that route and that Kindercare doesn't do before school care with that particular school which was contrary to what we were told by Mrs NicoleWe inquired with Mrs Nicole about Ms Ashley's comments and Ms Nicole reassured us they could do the routeLater down the line she started to back track and stated she was waiting to speak with the school, that they were not open as of yetThis was a lie as I personally had attended the schools orientation program and faculty had been back in preparation for the school year weeks priorThen they continued to lead us on ensuring us they were going to run the route and check with the schoolweek before school started they still hadn't run the routeWell Ms Nicole said they did, but Ms Ashley said they didn'tOnce we put them on the spot and had them in the same office they still tried to lead us on with an $deposit they will hold our spot for when they hire a new driverThat was also a lie because they didn't even have an extra bus for the new driverThen after everything else, they come back and say they forgot to charge us for something and we owed them $100! This was after I had to drop $on registration fees for another daycareThat was nothing compared to the emotional distress my son experienced because he had grown acustom to the school, and we suddenly had to switch daycaresEvery time we drive by he remembers the school and all the friends he made that he will no longer know or seeIt was definetly a Bait and Switch situation in which they made promises to keep us strung along for paymentsI can only hope these companies would put the children's feelings before a profitOn a side note, Mrs Luly was a great teacher and I hope she does well
Broke my son's heartWe got with them early in the year (2015) to have a place for our son (years old) to get comfortable in preparation for KindergartenWe were made promises that they could take him to and from school in the mornings so we trusted them in taking this responsibilityWe paid for him to go throughout the remainder of the semester in spring and through summer because we didn't want him to feel like he was with strangers and wanted him to bond with the teachers and facultyWell he did and I have to say the teacher Mrs Luly was greatHowever, at the beginning of Summer before the new school year started we inquired with Mrs Nicole to ensure they would hold their commitment and she said that of course they wouldAs we got closer to the school year we spoke with Mrs Ashley and she stated there was no way she could do that route and that Kindercare doesn't do before school care with that particular school which was contrary to what we were told by Mrs NicoleWe inquired with Mrs Nicole about Ms Ashley's comments and Ms Nicole reassured us they could do the routeLater down the line she started to back track and stated she was waiting to speak with the school, that they were not open as of yetThis was a lie as I personally had attended the schools orientation program and faculty had been back in preparation for the school year weeks priorThen they continued to lead us on ensuring us they were going to run the route and check with the schoolweek before school started they still hadn't run the routeWell Ms Nicole said they did, but Ms Ashley said they didn'tOnce we put them on the spot and had them in the same office they still tried to lead us on with an $deposit they will hold our spot for when they hire a new driverThat was also a lie because they didn't even have an extra bus for the new driverThen after everything else, they come back and say they forgot to charge us for something and we owed them $100! This was after I had to drop $on registration fees for another daycareThat was nothing compared to the emotional distress my son experienced because he had grown acustom to the school, and we suddenly had to switch daycaresEvery time we drive by he remembers the school and all the friends he made that he will no longer know or seeIt was definetly a Bait and Switch situation in which they made promises to keep us strung along for paymentsI can only hope these companies would put the children's feelings before a profitOn a side note, Mrs Luly was a great teacher and I hope she does well