Foster Hamilton Real Estate Consultants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] is correct it was Monday the 26th not the 27th it was an input errorAs to the emails she said I did not answer, I have a copy of a string of emails I can forward the Revdex.com if they need themMy basic question is whose responsibility was it to inform me of the out of pocket charge for the HOA documents? I just think it would have been correct for [redacted] to have let me know that I would be receiving a bill for over $dollars for something I believe I could have done myself, If I did not have that legal right then I would have appreciated a heads upAlso I never received any information from [redacted] to sign the documents as soon as possible to avoid the extra urgency charge from [redacted] If I’m mistaking in believing that [redacted] needed to look out for my interest by informing me of my options and the consequences of not sinning the escrow documents as soon as possible to avoid unneeded charges, then please let me now that I’m wrongLike I said [redacted] said that she could not receive the documents from a third party according to her email but she could receive them from [redacted] which as far as I understand is a third partyI had called the HOA earlier (before sending [redacted] the email) to ask for the packet which they said I had a right to and Vlady who manages the HOA for Karen Condominiums said she did not see any problems with the documents being legally accepted by escrowMy question is, could I have legally provided the packet? I actually forward the packet to [redacted] , that’s when [redacted] said she could not accept the packet from a third party (me) On one of [redacted] ’s emails she stated that (The Purchase Agreement gives the Seller the responsibility of providing the documents; however, it is customary for the escrow company to assist with this) and I sent an email back asking if customary was a city code or law but never got the answerCustomary cost me over $dollars I understand should read the whole contract but I t would have been nice to have been informed ahead of time of all charges including out of pocketAgain if I’m wrong and it’s not customary for the escrow officer to acct on my best interest please let me know and I will desist from the complaint and apologize to [redacted]

[redacted] The following herewith is in response to your inquiry on the above referenced ID number and your letter dated 10/1/16, received by me on 10/7/16. The response shall address various matters referenced on the "customer's statement of the problem" attachement. While I do work for Foster Hamilton Real Estate, under the "escrow division' I am not the broker; I am the escrow officer handling the sale of Mr. [redacted] J. [redacted] sale of his property. I did not meet with [redacted] J. [redacted] on August 27th, as his letter states. This esCrow was opened with me by his agent on 9/9/16; the date he accepted the offer submitted by his Buyer. I met with Mr. [redacted] on 9/26/16; the day he returned all his escrow paperwork. As Escrow Holders we are a neutral party enabling the agreed terms between the Buyer and Seller, and we are required to provide Buyer with all documentation from Homeowners ASSociation aka HOA. These HOA documents not only include the documents Mr. [redacted] was providing but also the most current financial statements, budget, minutes, any possible litigation and/or violations and a demand statement from the HOA. All this documentation is generated by a third party/known as " [redacted] which the HOA has arranged to be delivered in a package which contains everything. The costs Mr. [redacted] is referring to, is being charged by [redacted] and not Foster Hamilton Escrow. explained all this to Mr. [redacted] and followed up with him in the attached 9/28/16 email. On 9/29/16 responded to his remark from 9/28/16, but never got a response from him. later communicated with his agent and she indicated everything was ok and he would be paying the requested amount by [redacted] I hope this letter clarifies everything and it's understood that it was not Escrow who charged that amount but the Homeowners ASSociation. However, should there be any concerns and/or questions, please don't hesitate to contact me.

[redacted] The following herewith is in response to your inquiry on the above referenced ID number and your letter dated 10/1/16, received by me on 10/7/The response shall address various matters referenced on the "customer's statement of the problem" attachement.While I do work for Foster Hamilton Real Estate, under the "escrow division' I am not the broker; I am the escrow officer handling the sale of Mr [redacted] J [redacted] sale of his property.I did not meet with [redacted] J [redacted] on August 27th, as his letter statesThis esCrow was opened with me by his agent on 9/9/16; the date he accepted the offer submitted by his BuyerI met with Mr [redacted] on 9/26/16; the day he returned all his escrow paperwork.As Escrow Holders we are a neutral party enabling the agreed terms between the Buyer and Seller, and we are required to provide Buyer with all documentation from Homeowners ASSociation aka HOAThese HOA documents not only include the documents Mr [redacted] was providing but also the most current financial statements, budget, minutes, any possible litigation and/or violations and a demand statement from the HOAAll this documentation is generated by a third party/known as " [redacted] which the HOA has arranged to be delivered in a package which contains everythingThe costs Mr [redacted] is referring to, is being charged by [redacted] and not Foster Hamilton Escrow.explained all this to Mr [redacted] and followed up with him in the attached 9/28/emailOn 9/29/responded to his remark from 9/28/16, but never got a response from himlater communicated with his agent and she indicated everything was ok and he would be paying the requested amount by [redacted] I hope this letter clarifies everything and it's understood that it was not Escrow who charged that amount but the Homeowners ASSociationHowever, should there be any concerns and/or questions, please don't hesitate to contact me

[redacted]
"background-">The following herewith is in response to your inquiry on the above referenced ID number and your letter dated 10/1/16, received by me on 10/7/The response shall address various matters referenced on the "customer's statement of the problem" attachementWhile I do work for Foster Hamilton Real Estate, under the "escrow division' I am not the broker; I am the escrow officer handling the sale of Mr[redacted] J[redacted] sale of his propertyI did not meet with [redacted] J[redacted] on August 27th, as his letter statesThis esCrow was opened with me by his agent on 9/9/16; the date he accepted the offer submitted by his BuyerI met with Mr[redacted] on 9/26/16; the day he returned all his escrow paperworkAs Escrow Holders we are a neutral party enabling the agreed terms between the Buyer and Seller, and we are required to provide Buyer with all documentation from Homeowners ASSociation aka HOAThese HOA documents not only include the documents Mr[redacted] was providing but also the most current financial statements, budget, minutes, any possible litigation and/or violations and a demand statement from the HOAAll this documentation is generated by a third party/known as "[redacted] which the HOA has arranged to be delivered in a package which contains everythingThe costs Mr[redacted] is referring to, is being charged by [redacted] and not Foster Hamilton Escrowexplained all this to Mr[redacted] and followed up with him in the attached 9/28/emailOn 9/29/responded to his remark from 9/28/16, but never got a response from himlater communicated with his agent and she indicated everything was ok and he would be paying the requested amount by [redacted]
I hope this letter clarifies everything and it's understood that it was not Escrow who charged that amount but the Homeowners ASSociationHowever, should there be any concerns and/or questions, please don't hesitate to contact me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] is correct it was Monday the 26th not the 27th it was an input error. As to the emails she said I did not answer, I have a copy of a string of emails I can forward the Revdex.com if they need them. My basic question is whose responsibility was it to inform me of the out of pocket charge for the HOA documents? I just think it would have been correct for [redacted] to have let me know that I would be receiving a bill for over $500.00 dollars for something I believe I could have done myself, If I did not have that legal right then I would have appreciated a heads up. Also I never received any information from [redacted] to sign the documents as soon as possible to avoid the extra urgency charge from [redacted] If I’m mistaking in believing that [redacted] needed to look out for my interest by informing me of my options and the consequences of not sinning the escrow documents as soon as possible to avoid unneeded charges, then please let me now that I’m wrong. Like I said [redacted] said that she could not receive the documents from a third party according to her email but she could receive them from [redacted] which as far as I understand is a third party. I had called the HOA earlier (before sending [redacted] the email) to ask for the packet which they said I had a right to and Vlady who manages the HOA for Karen Condominiums said she did not see any problems with the documents being legally accepted by escrow. My question is, could I have legally provided the packet? I actually forward the packet to [redacted], that’s when [redacted] said she could not accept the packet from a third party (me) On one of [redacted]’s emails she stated that (The Purchase Agreement gives the Seller the responsibility of providing the documents; however, it is customary for the escrow company to assist with this) and I sent an email back asking if customary was a city code or law but never got the answer. Customary cost me over $500 dollars   I understand should  read the whole contract but I t would have been nice to have been informed ahead of time of all charges including out of pocket. Again if I’m wrong and it’s not customary for the escrow officer to acct on my best interest please let me know and I will desist from the complaint and apologize to [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] is correct it was Monday the 26th not the 27th it was an input error. As to the emails she said I did not answer, I have a copy of a string of emails I can forward the Revdex.com if they need them. My basic question is whose responsibility was it to inform me of the out of pocket charge for the HOA documents? I just think it would have been correct for [redacted] to have let me know that I would be receiving a bill for over $500.00 dollars for something I believe I could have done myself, If I did not have that legal right then I would have appreciated a heads up. Also I never received any information from [redacted] to sign the documents as soon as possible to avoid the extra urgency charge from [redacted] If I’m mistaking in believing that [redacted] needed to look out for my interest by informing me of my options and the consequences of not sinning the escrow documents as soon as possible to avoid unneeded charges, then please let me now that I’m wrong. Like I said [redacted] said that she could not receive the documents from a third party according to her email but she could receive them from [redacted] which as far as I understand is a third party. I had called the HOA earlier (before sending [redacted] the email) to ask for the packet which they said I had a right to and Vlady who manages the HOA for Karen Condominiums said she did not see any problems with the documents being legally accepted by escrow. My question is, could I have legally provided the packet? I actually forward the packet to [redacted], that’s when [redacted] said she could not accept the packet from a third party (me) On one of [redacted]’s emails she stated that (The Purchase Agreement gives the Seller the responsibility of providing the documents; however, it is customary for the escrow company to assist with this) and I sent an email back asking if customary was a city code or law but never got the answer. Customary cost me over $500 dollars   I understand should  read the whole contract but I t would have been nice to have been informed ahead of time of all charges including out of pocket. Again if I’m wrong and it’s not customary for the escrow officer to acct on my best interest please let me know and I will desist from the complaint and apologize to [redacted].

[redacted]The following herewith is in response to your inquiry on the above referenced ID number and your letter dated 10/1/16, received by me on 10/7/16. The response shall address various matters referenced on the "customer's statement of the problem" attachement.While I do work for Foster Hamilton...

Real Estate, under the "escrow division' I am not the broker; I am the escrow officer handling the sale of Mr. [redacted] J. [redacted] sale of his property.I did not meet with [redacted] J. [redacted] on August 27th, as his letter states. This esCrow was opened with me by his agent on 9/9/16; the date he accepted the offer submitted by his Buyer. I met with Mr. [redacted] on 9/26/16; the day he returned all his escrow paperwork.As Escrow Holders we are a neutral party enabling the agreed terms between the Buyer and Seller, and we are required to provide Buyer with all documentation from Homeowners ASSociation aka HOA. These HOA documents not only include the documents Mr. [redacted] was providing but also the most current financial statements, budget, minutes, any possible litigation and/or violations and a demand statement from the HOA. All this documentation is generated by a third party/known as "[redacted] which the HOA has arranged to be delivered in a package which contains everything. The costs Mr. [redacted] is referring to, is being charged by [redacted] and not Foster Hamilton Escrow.explained all this to Mr. [redacted] and followed up with him in the attached 9/28/16 email. On 9/29/16 responded to his remark from 9/28/16, but never got a response from him. later communicated with his agent and she indicated everything was ok and he would be paying the requested amount by [redacted]I hope this letter clarifies everything and it's understood that it was not Escrow who charged that amount but the Homeowners ASSociation. However, should there be any concerns and/or questions, please don't hesitate to contact me.