Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11554217, and find that this resolution is mostly satisfactory to me
If it is generally accepted that repairs will need to be made each year, there should be a schedule to make sure that these are done in a timely manner (e.g., before the fourth of July, during which time the dry gravel bed is more likely to be used by neighbors trying to light off fireworks)Sincerely,
Len ***
Initial Business Response /* (1000, 5, 2015/01/07) */
Foster/Premier, Inc
*** ** *** *** Rd., Suite ***
*** *** IL XXXXX
January 7,
Revdex.com Case # XXXXXXXX
Foster Premier would like to respond to *** *** who lives at *** *** *** *** ***
Foster Premier, Incis the Agent for the *** of *** of *** *** *** *** *** The Board of Directors makes all decisions and the Agent carries out the directives of the Board
Upon investigation of the situation with the property manager, it turns out that Mr*** has indeed called the property manager, *** *** *** to complain about numerous issuesMs*** has contacted the company which services the washers and dryers at *** *** *** of *** *** *** *** *** to request service of dryer vent cleaningAdditionally, service and cleaning of the carpets and grout around the entry door has been requestedAt this time the requested service has been completed
While service was requested, it appears that it was not requested in a timely mannerFoster Premier regrets this slow response and considers it unacceptableThe property manager will undergo additional customer service training and a note will be placed in her permanent record
Thank you for bring this customer service issue to our attentionFoster Premier, Incprides itself on excellence in property management and customer serviceWhen we fall short, we take immediate corrective actions and redouble our efforts
Alison is great. I have been on two other boards in different associations as well as have worked with over 100 management companies throughout Chicago Land in my occupation. I find Foster Premier to be one of the best but Alison definitely makes the difference.
Foster Premier was very helpful when we had a fire in our town home. They helped us with the insurance, the vendors involved in the clean up and restoration.
center;">750 W. Lake Cook Rd., Suite 190
Buffalo Grove, IL 60089
July 13, 2016
Revdex.com Case # 11554217
Foster Premier would like to respond to Mr. Len [redacted] who lives on Four Seasons Blvd at the Hometown Homeowners Association in Aurora, Illinois. Foster Premier, Inc. is the Agent for the Board of Directors of Homeowners Association. The Board of Directors makes all decisions and the Agent carries out the directives of the Board.
The complaint is regarding the water feature located in the park. Water features are very temperamental in this type of climate. Each spring when the system is turned back on there are always required repairs. This year the repair was very difficult because the equipment is not easy to access. The contractor had to dig a pit to reach the valve that needed to be replaced. The expected completion date is July 18, 2016.
In closing, please be reminded that in all matters related to Hometown Homeowners Association in Aurora, the Board of Directors makes decisions. Then the Agent for the Board, Foster/Premier, Inc. carries out the Board’s directives. Thank you for the opportunity to respond to Mr. [redacted].
Initial Business Response /* (1000, 7, 2014/07/24) */
Foster/Premier, Inc.
[redacted]
Buffalo Grove, IL XXXXX
July 21, 2014
Revdex.com Case # XXXXXXXX
[redacted] Premier would like to respond to [redacted] who lives at Arbors Condominium. Ms. [redacted] did indeed...
schedule an appointment for access to the roof for repair of her air conditioning with [redacted] the Maintenance Engineer at the Arbors Condominium. Unfortunately, Mr. [redacted] was not on site as he was ill and at home and failed to notify [redacted] that he had an appointment with Ms. [redacted] and her air conditioning technician. Obviously, the handling of this situation does not meet the [redacted] Premier standards.
All personnel involved in the matter have met with their supervisor for re-training and re-education on the appropriate procedures for covering appointments when another employee is out for any reason. The staff will make themselves available to assist with access to the roof. Additionally, if there is a fee charged by the air conditioning technician for their failure, please send Mr. [redacted] the invoice noting this and it will be paid.
[redacted] thank for the opportunity to respond, to correct the situation and to improve and strengthen [redacted] Premier's service.
Initial Business Response /* (1000, 5, 2014/06/30) */
[redacted]
[redacted]
[redacted]
June 30, 2014
Revdex.com Case [redacted]
Foster Premier would like to respond to [redacted] who lives in Hidden Lakes Homeowners Association. Foster...
Premier, Inc. is the Agent for the Board of Directors of Hidden Lakes. The Board of Directors makes all decisions and the Agent carries out the directives of the Board.
In [redacted] case, the decision to replace the trim was approved by the Board and Foster Premier, Inc. arranged for a vendor to carry out the replacement. Unfortunately, it was necessary to special order materials and then once the materials arrived the weather interfered with the installation and repair for an extended period of time.
At this point, the trim replacement and the necessary work on the siding were completed on Friday, June 27, 2014. Foster Premier regrets this unavoidable delay in making the repairs. Fortunately at this point, it is our understanding that [redacted] is pleased with the repairs.
In closing, thank you for the opportunity for Foster Premier, Inc. to respond to [redacted]. Foster Premier is happy to report a successful resolution to the issue. Foster Premier, Inc. always strives to manage all Board approved projects as expeditiously as possible. Further, unavoidable delays due to ordering supplies and weather are always regrettable.
I live in a Chicago Condo that is managed by Foster Premier. I love our manager. He does a wonderful job running the building and I believe it is not an easy job. We have a few demanding residents, but he always handles things beautifully. Plus he has been very helpful to me with any issues I have brought them.
Representatives dont return calls, and refuse to help you if you are not a board member. Avoid them like the plague especially Danette, she likes to scream and yell . She is a bully who is rude to residents who are paying their salaries. There was never an apology for the bad customer service I have been given, and upper management wont return my calls to discuss.
Foster Premier has recently become the manager of our Association. They have helped us with the transition from a "Developer Board" to a "Homeowner Board". They have been very proactive for the homeowners. They recommended we have a Reserve Study to assist in planning and budgeting for future replacements. Foster Premier seems to be especially knowledgeable and helpful.
size="3"> This morning when I came in the office, I got your voicemail from yesterday and a note that you have already registered a Revdex.com complaint. I believe the situation concerning your account at [redacted] at Jefferson Park Condo ([redacted] North [redacted]) is a misunderstanding of how ACH (automatic withdrawal) works. I did try to call you back this morning but got your voicemail. I left a message trying to explain your account. It looks like you are on ACH (automatic withdrawal) —you currently owe your December payment (which will be taking out with ACH) and a $60.00 legal charge that was for appealing the real estate taxes. ACH only takes the monthly assessment amount each month. ACH does not take any additional charges –as we do not want to ever overdraw your bank account. You will have to send a check made payable to [redacted] at Jefferson Park Condo in the amount of $60.00 to have your account paid in full.
Below is an explanation of your account (to hopefully further clarify):
Billed
September 2016 Assessment – $325.00
October 2016 Assessment - $325.00
November 2016 Assessment - $325.00
December 2016 Assessment - $325.00
Tax Appeal - �...⇄ />
Total Billed From September 2016 to date- $1,360.00
What you have paid to date:
Paid - Asst – 9/6 -check number 595 received $325.00
Paid - Asst – 9/12 - Auto Payment $325.00
Paid – Asst – 10/11 -Auto Payment $ 325.00
Paid – Asst – 12/10 – Auto Payment $325.00 –please note that this will be automatically taken on December 10th
Total you will have paid after December ACH $1,300.00
You will need to mail a check in for the $60.00 tax appeal fee. Make check payable to [redacted] at Jefferson Park Condo and mail to PO Box [redacted]
Carol Stream, IL [redacted]. Please make sure you reference the your address on your check.
Foster Premier hopes this explanation clears up any confusion.
November 2, 2015Revdex.com Case # [redacted]Foster Premier would like to respond to Ms. Milca [redacted], who
lives in the Oakwood Hills Condominium Association, in Elgin, IL. Foster Premier, Inc. is the Agent for the
Board of Directors of Oakwood Hills Condominium...
Association. The Board of Directors makes all decisions for
the Association and the Agent carries out the directives of the Board.Please understand that the incident that Ms. [redacted]
referencing was an icemaker leak from the unit above her unit. The owner of the unit above is responsible
for the damage and for the cost of the repairs to all units affected by the
leaking icemaker. The owner of the unit
did file a claim with her insurance. The
Association did assist in coordinating the repairs with vendors. The Association did not file a claim with the
Association’s insurance as the homeowner with the leaking icemaker was the
person responsible for cost of the repairs.Unfortunately, Ms. [redacted], as an unauthorized person took it
upon herself to contact the Association’s insurance agent to try to file a
claim on her own. Fortunately, this was
stopped, but unfortunately, Ms. [redacted] did not stop there, but continued on to
contact the insurance company directly. This action did result in the first step of opening of a claim and will
result in a possible increase in the insurance rates for the entire
Association.Further, Ms. [redacted] contacted Ron Foster the owner of Foster
Premier, Inc. concerning the issue, posted misinformation on the website,
etc. As a result, the Association
directed its attorney to notify Mr. [redacted] in writing to “cease and desist”. The legal costs incurred for this letter were
applied to Ms. [redacted]’s account upon the direction of the Board. So in closing, the Board of Directors of Oakwood Hills
Condominium Association makes decisions and instructs the property manager, who
is the Agent for the Association. The
Agent carries out the Boards instructions.Thank you for the opportunity to respond to Ms. [redacted]’s
complaint. Thank you for understanding
that Foster Premier has no authority or power to waive the $210.00 legal costs
on Mr. [redacted]’s account.
Initial Business Response /* (1000, 5, 2014/05/06) */
Foster/Premier, Inc.
[redacted]
[redacted] XXXXX
May 5, 2014
Revdex.com Case # XXXXXXXX
Foster Premier would like to respond to [redacted] who lives in Amber Fields Homeowners Association. In a Homeowners...
Association, the Board of Directors makes the decisions for the Association and then directs the Agent, Foster Premier, Inc. who then carries out the directive. Further in a Homeowner Association, each owner is responsible to pay their portion of all the expenses of the Association. Each homeowner receives information outlining his/her obligations to the Association before he/she purchases a home in the Association. According to the Association's records, [redacted] is the owner of record.
As an explanation of the handling of the collection of the Annual Assessments for Amber Fields Homeowners Association, the Board has a very strict and detailed "Collection Policy". A reminder letter concerning the collection policy along with the proposed budget was sent to each homeowner on October 31, 2013. This letter also included the amount of the 2014 Annual Assessment. All homeowners, including Mr. [redacted], were mailed a copy of the letter. Please find attached a copy of the letter.
So in summary, each homeowner has an obligation to pay his/her Annual Assessment in a timely manner. The Board of Directors has an established policy for informing homeowners of the annual assessment amount. The Board of Directors has an established collection policy. Under the direction of the Board of Directors, Foster Premier, Inc. sends out a letter informing homeowners of the Annual Assessment amount and includes a reminder of the collection policy. If the Annual Assessment is not received in a timely manner, the collection policy is initiated. Ultimately, the account is turned over to an attorney for collection. The homeowner is responsible for all fees and costs associated with the collection process.
Please be aware that the General Collection Policy was adopted November 27, 2012. No doubt, Mr. [redacted] and Ms. [redacted] should have been acutely aware of the Policy, since they experienced a similar problem in 2013 as a result of not paying the Annual Assessment for 2012 and 2013.
Thank you for the opportunity to clarify the situation with Ms. [redacted] at Amber Fields Homeowners Association. So in closing, Foster Premier, Inc. is the Agent for the Board of Directors of Amber Fields Homeowners Association and acts under their direction. The Board of Directors makes decision in the best interest of the entire Association.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never received any Due date on our statements just the date it was mailed, we also never received a copy their reminder policy or any notification that our account was being sent to collection. I have the March statement I received if you would like to see it. I also did not receive the letter that was supposedly mailed in October. I don't think it is justified because of Foster Premier's lack of communication I have to pay $185.00 more than our January and March statements. Thank you.
Final Business Response /* (4000, 15, 2014/06/03) */
Foster/Premier, Inc.
[redacted]
Buffalo Grove, IL XXXXX
June 2, 2014
Revdex.com Case # XXXXXXXX
[redacted] Premier, Inc. would like to continue to respond to Ms. [redacted]'s assertions and confusion concerning information which was sent to Ms. [redacted] from the Amber Fields Homeowners Association by [redacted] Premier, Inc. However, it must be understood that [redacted] Premier, Inc. is the Agent for Arber Fields Homeowners Association. That means that the Amber Fields Homeowners Association Board of Directors makes all decisions and instructs [redacted] Premier, Inc. to carry out their instructions. Therefore, it must be understood that [redacted] Premier, Inc. has no authority to act without direction from the Board of Directors.
The following correspondence was mailed upon orders of the Board of Directors to Mr. and Mrs. [redacted]'s residence, and was presumably received since none of the correspondence was returned, was as follows:
1. A budget cover letter dated October 31, 2013 informing each homeowner of the increase in Annual Assessments for 2014 and an extensive reminder of the Amber Fields Homeowners Association collection policy. The 2014 budget was included with the letter.
2. On December 12, 2013, a statement, not a letter was mailed to the [redacted] residence stating the amount of their 2014 Annual Assessment and the due date of January 1, 2014.
3. On March 10, 2014 another statement was mailed to the [redacted] residence stating the late, unpaid Annual Assessment. Obviously, no due date was given as the payment was past due!
Please be reminded that the "General Collection Policy" was adopted November 27, 2012, so it was not a new policy. Further Ms. [redacted] has been in collections under this "General Collection Policy" previously. Mr. and Mrs. [redacted] must be reminded that since they continue to fail to pay the Annual Assessment, collection and legal fees continue to accumulate.
So in conclusion, [redacted] Premier, Inc., as the Agent for Arber Fields Homeowners Association Board of Directors, cannot remove any charges from Mr. and Mrs. [redacted]'s account without directions and instructions from the Board of Directors. The Board of Directors does not approve the removal of any fees.
Final Consumer Response /* (4200, 13, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
None of the statements I received in December or March have Due dates, late fees or any mention of our account being sent to collection that is why I am disputing the lawyer fee and the collection fee from Tressler. Also the letter I received in March is dated the 4th so I don't know if we are talking about the same letter or another one was mailed, I only received 1 statement in March.
We just hired Foster Premier as our new management company and we are already impressedThey have been so responsive and easy to work with
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11554217, and find that this resolution is mostly satisfactory to me
If it is generally accepted that repairs will need to be made each year, there should be a schedule to make sure that these are done in a timely manner (e.g., before the fourth of July, during which time the dry gravel bed is more likely to be used by neighbors trying to light off fireworks)Sincerely,
Len ***
Initial Business Response /* (1000, 5, 2015/01/07) */
Foster/Premier, Inc
*** ** *** *** Rd., Suite ***
*** *** IL XXXXX
January 7,
Revdex.com Case # XXXXXXXX
Foster Premier would like to respond to *** *** who lives at *** *** *** *** ***
Foster Premier, Incis the Agent for the *** of *** of *** *** *** *** *** The Board of Directors makes all decisions and the Agent carries out the directives of the Board
Upon investigation of the situation with the property manager, it turns out that Mr*** has indeed called the property manager, *** *** *** to complain about numerous issuesMs*** has contacted the company which services the washers and dryers at *** *** *** of *** *** *** *** *** to request service of dryer vent cleaningAdditionally, service and cleaning of the carpets and grout around the entry door has been requestedAt this time the requested service has been completed
While service was requested, it appears that it was not requested in a timely mannerFoster Premier regrets this slow response and considers it unacceptableThe property manager will undergo additional customer service training and a note will be placed in her permanent record
Thank you for bring this customer service issue to our attentionFoster Premier, Incprides itself on excellence in property management and customer serviceWhen we fall short, we take immediate corrective actions and redouble our efforts
Our property manager has been instrumental in making this community a great place to liveOne that I am proud to call home!! Thanks Foster Premier!
Alison is great. I have been on two other boards in different associations as well as have worked with over 100 management companies throughout Chicago Land in my occupation. I find Foster Premier to be one of the best but Alison definitely makes the difference.
Foster Premier was very helpful when we had a fire in our town home. They helped us with the insurance, the vendors involved in the clean up and restoration.
Foster/Premier, Inc.
center;">750 W. Lake Cook Rd., Suite 190
Buffalo Grove, IL 60089
July 13, 2016
Revdex.com Case # 11554217
Foster Premier would like to respond to Mr. Len [redacted] who lives on Four Seasons Blvd at the Hometown Homeowners Association in Aurora, Illinois. Foster Premier, Inc. is the Agent for the Board of Directors of Homeowners Association. The Board of Directors makes all decisions and the Agent carries out the directives of the Board.
The complaint is regarding the water feature located in the park. Water features are very temperamental in this type of climate. Each spring when the system is turned back on there are always required repairs. This year the repair was very difficult because the equipment is not easy to access. The contractor had to dig a pit to reach the valve that needed to be replaced. The expected completion date is July 18, 2016.
In closing, please be reminded that in all matters related to Hometown Homeowners Association in Aurora, the Board of Directors makes decisions. Then the Agent for the Board, Foster/Premier, Inc. carries out the Board’s directives. Thank you for the opportunity to respond to Mr. [redacted].
Initial Business Response /* (1000, 7, 2014/07/24) */
Foster/Premier, Inc.
[redacted]
Buffalo Grove, IL XXXXX
July 21, 2014
Revdex.com Case # XXXXXXXX
[redacted] Premier would like to respond to [redacted] who lives at Arbors Condominium. Ms. [redacted] did indeed...
schedule an appointment for access to the roof for repair of her air conditioning with [redacted] the Maintenance Engineer at the Arbors Condominium. Unfortunately, Mr. [redacted] was not on site as he was ill and at home and failed to notify [redacted] that he had an appointment with Ms. [redacted] and her air conditioning technician. Obviously, the handling of this situation does not meet the [redacted] Premier standards.
All personnel involved in the matter have met with their supervisor for re-training and re-education on the appropriate procedures for covering appointments when another employee is out for any reason. The staff will make themselves available to assist with access to the roof. Additionally, if there is a fee charged by the air conditioning technician for their failure, please send Mr. [redacted] the invoice noting this and it will be paid.
[redacted] thank for the opportunity to respond, to correct the situation and to improve and strengthen [redacted] Premier's service.
Initial Business Response /* (1000, 5, 2014/06/30) */
[redacted]
[redacted]
[redacted]
June 30, 2014
Revdex.com Case [redacted]
Foster Premier would like to respond to [redacted] who lives in Hidden Lakes Homeowners Association. Foster...
Premier, Inc. is the Agent for the Board of Directors of Hidden Lakes. The Board of Directors makes all decisions and the Agent carries out the directives of the Board.
In [redacted] case, the decision to replace the trim was approved by the Board and Foster Premier, Inc. arranged for a vendor to carry out the replacement. Unfortunately, it was necessary to special order materials and then once the materials arrived the weather interfered with the installation and repair for an extended period of time.
At this point, the trim replacement and the necessary work on the siding were completed on Friday, June 27, 2014. Foster Premier regrets this unavoidable delay in making the repairs. Fortunately at this point, it is our understanding that [redacted] is pleased with the repairs.
In closing, thank you for the opportunity for Foster Premier, Inc. to respond to [redacted]. Foster Premier is happy to report a successful resolution to the issue. Foster Premier, Inc. always strives to manage all Board approved projects as expeditiously as possible. Further, unavoidable delays due to ordering supplies and weather are always regrettable.
I live in a Chicago Condo that is managed by Foster Premier. I love our manager. He does a wonderful job running the building and I believe it is not an easy job. We have a few demanding residents, but he always handles things beautifully. Plus he has been very helpful to me with any issues I have brought them.
Representatives dont return calls, and refuse to help you if you are not a board member. Avoid them like the plague especially Danette, she likes to scream and yell . She is a bully who is rude to residents who are paying their salaries. There was never an apology for the bad customer service I have been given, and upper management wont return my calls to discuss.
Foster Premier has recently become the manager of our Association. They have helped us with the transition from a "Developer Board" to a "Homeowner Board". They have been very proactive for the homeowners. They recommended we have a Reserve Study to assist in planning and budgeting for future replacements. Foster Premier seems to be especially knowledgeable and helpful.
[redacted]
size="3"> This morning when I came in the office, I got your voicemail from yesterday and a note that you have already registered a Revdex.com complaint. I believe the situation concerning your account at [redacted] at Jefferson Park Condo ([redacted] North [redacted]) is a misunderstanding of how ACH (automatic withdrawal) works. I did try to call you back this morning but got your voicemail. I left a message trying to explain your account. It looks like you are on ACH (automatic withdrawal) —you currently owe your December payment (which will be taking out with ACH) and a $60.00 legal charge that was for appealing the real estate taxes. ACH only takes the monthly assessment amount each month. ACH does not take any additional charges –as we do not want to ever overdraw your bank account. You will have to send a check made payable to [redacted] at Jefferson Park Condo in the amount of $60.00 to have your account paid in full.
Below is an explanation of your account (to hopefully further clarify):
Billed
September 2016 Assessment – $325.00
October 2016 Assessment - $325.00
November 2016 Assessment - $325.00
December 2016 Assessment - $325.00
Tax Appeal - �...⇄ /> Total Billed From September 2016 to date- $1,360.00
What you have paid to date:
Paid - Asst – 9/6 -check number 595 received $325.00
Paid - Asst – 9/12 - Auto Payment $325.00
Paid – Asst – 10/11 -Auto Payment $ 325.00
Paid – Asst – 12/10 – Auto Payment $325.00 –please note that this will be automatically taken on December 10th
Total you will have paid after December ACH $1,300.00
You will need to mail a check in for the $60.00 tax appeal fee. Make check payable to [redacted] at Jefferson Park Condo and mail to PO Box [redacted]
Carol Stream, IL [redacted]. Please make sure you reference the your address on your check.
Foster Premier hopes this explanation clears up any confusion.
November 2, 2015Revdex.com Case # [redacted]Foster Premier would like to respond to Ms. Milca [redacted], who
lives in the Oakwood Hills Condominium Association, in Elgin, IL. Foster Premier, Inc. is the Agent for the
Board of Directors of Oakwood Hills Condominium...
Association. The Board of Directors makes all decisions for
the Association and the Agent carries out the directives of the Board.Please understand that the incident that Ms. [redacted]
referencing was an icemaker leak from the unit above her unit. The owner of the unit above is responsible
for the damage and for the cost of the repairs to all units affected by the
leaking icemaker. The owner of the unit
did file a claim with her insurance. The
Association did assist in coordinating the repairs with vendors. The Association did not file a claim with the
Association’s insurance as the homeowner with the leaking icemaker was the
person responsible for cost of the repairs.Unfortunately, Ms. [redacted], as an unauthorized person took it
upon herself to contact the Association’s insurance agent to try to file a
claim on her own. Fortunately, this was
stopped, but unfortunately, Ms. [redacted] did not stop there, but continued on to
contact the insurance company directly. This action did result in the first step of opening of a claim and will
result in a possible increase in the insurance rates for the entire
Association.Further, Ms. [redacted] contacted Ron Foster the owner of Foster
Premier, Inc. concerning the issue, posted misinformation on the website,
etc. As a result, the Association
directed its attorney to notify Mr. [redacted] in writing to “cease and desist”. The legal costs incurred for this letter were
applied to Ms. [redacted]’s account upon the direction of the Board. So in closing, the Board of Directors of Oakwood Hills
Condominium Association makes decisions and instructs the property manager, who
is the Agent for the Association. The
Agent carries out the Boards instructions.Thank you for the opportunity to respond to Ms. [redacted]’s
complaint. Thank you for understanding
that Foster Premier has no authority or power to waive the $210.00 legal costs
on Mr. [redacted]’s account.
Initial Business Response /* (1000, 5, 2014/05/06) */
Foster/Premier, Inc.
[redacted]
[redacted] XXXXX
May 5, 2014
Revdex.com Case # XXXXXXXX
Foster Premier would like to respond to [redacted] who lives in Amber Fields Homeowners Association. In a Homeowners...
Association, the Board of Directors makes the decisions for the Association and then directs the Agent, Foster Premier, Inc. who then carries out the directive. Further in a Homeowner Association, each owner is responsible to pay their portion of all the expenses of the Association. Each homeowner receives information outlining his/her obligations to the Association before he/she purchases a home in the Association. According to the Association's records, [redacted] is the owner of record.
As an explanation of the handling of the collection of the Annual Assessments for Amber Fields Homeowners Association, the Board has a very strict and detailed "Collection Policy". A reminder letter concerning the collection policy along with the proposed budget was sent to each homeowner on October 31, 2013. This letter also included the amount of the 2014 Annual Assessment. All homeowners, including Mr. [redacted], were mailed a copy of the letter. Please find attached a copy of the letter.
So in summary, each homeowner has an obligation to pay his/her Annual Assessment in a timely manner. The Board of Directors has an established policy for informing homeowners of the annual assessment amount. The Board of Directors has an established collection policy. Under the direction of the Board of Directors, Foster Premier, Inc. sends out a letter informing homeowners of the Annual Assessment amount and includes a reminder of the collection policy. If the Annual Assessment is not received in a timely manner, the collection policy is initiated. Ultimately, the account is turned over to an attorney for collection. The homeowner is responsible for all fees and costs associated with the collection process.
Please be aware that the General Collection Policy was adopted November 27, 2012. No doubt, Mr. [redacted] and Ms. [redacted] should have been acutely aware of the Policy, since they experienced a similar problem in 2013 as a result of not paying the Annual Assessment for 2012 and 2013.
Thank you for the opportunity to clarify the situation with Ms. [redacted] at Amber Fields Homeowners Association. So in closing, Foster Premier, Inc. is the Agent for the Board of Directors of Amber Fields Homeowners Association and acts under their direction. The Board of Directors makes decision in the best interest of the entire Association.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never received any Due date on our statements just the date it was mailed, we also never received a copy their reminder policy or any notification that our account was being sent to collection. I have the March statement I received if you would like to see it. I also did not receive the letter that was supposedly mailed in October. I don't think it is justified because of Foster Premier's lack of communication I have to pay $185.00 more than our January and March statements. Thank you.
Final Business Response /* (4000, 15, 2014/06/03) */
Foster/Premier, Inc.
[redacted]
Buffalo Grove, IL XXXXX
June 2, 2014
Revdex.com Case # XXXXXXXX
[redacted] Premier, Inc. would like to continue to respond to Ms. [redacted]'s assertions and confusion concerning information which was sent to Ms. [redacted] from the Amber Fields Homeowners Association by [redacted] Premier, Inc. However, it must be understood that [redacted] Premier, Inc. is the Agent for Arber Fields Homeowners Association. That means that the Amber Fields Homeowners Association Board of Directors makes all decisions and instructs [redacted] Premier, Inc. to carry out their instructions. Therefore, it must be understood that [redacted] Premier, Inc. has no authority to act without direction from the Board of Directors.
The following correspondence was mailed upon orders of the Board of Directors to Mr. and Mrs. [redacted]'s residence, and was presumably received since none of the correspondence was returned, was as follows:
1. A budget cover letter dated October 31, 2013 informing each homeowner of the increase in Annual Assessments for 2014 and an extensive reminder of the Amber Fields Homeowners Association collection policy. The 2014 budget was included with the letter.
2. On December 12, 2013, a statement, not a letter was mailed to the [redacted] residence stating the amount of their 2014 Annual Assessment and the due date of January 1, 2014.
3. On March 10, 2014 another statement was mailed to the [redacted] residence stating the late, unpaid Annual Assessment. Obviously, no due date was given as the payment was past due!
Please be reminded that the "General Collection Policy" was adopted November 27, 2012, so it was not a new policy. Further Ms. [redacted] has been in collections under this "General Collection Policy" previously. Mr. and Mrs. [redacted] must be reminded that since they continue to fail to pay the Annual Assessment, collection and legal fees continue to accumulate.
So in conclusion, [redacted] Premier, Inc., as the Agent for Arber Fields Homeowners Association Board of Directors, cannot remove any charges from Mr. and Mrs. [redacted]'s account without directions and instructions from the Board of Directors. The Board of Directors does not approve the removal of any fees.
Final Consumer Response /* (4200, 13, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
None of the statements I received in December or March have Due dates, late fees or any mention of our account being sent to collection that is why I am disputing the lawyer fee and the collection fee from Tressler. Also the letter I received in March is dated the 4th so I don't know if we are talking about the same letter or another one was mailed, I only received 1 statement in March.