Initial Business Response / [redacted] (1000, 10, 2015/05/06) */ Foster/Premier, Inc [redacted] IL XXXXX April 30, Revdex.com Case # XXXXXXXX Foster Premier would like to respond to Ms [redacted] who owned a home at [redacted] Community Association Foster Premier, Incis the [redacted] for the Board of Directors of [redacted] Community AssociationThe Board of Directors makes all decisions and the Agent carries out the directives of the Board Obviously, the handling of the situation [redacted] has described is totally unacceptablePlease be aware that when a transfer/sale of a home in an Association is anticipated, it is necessary for the seller attorney to obtain a "Paid Assessment Letter" from the Association's managing agentUnfortunately in this case this was not doneSince a Paid Assessment was not issued, the Board of Directors and the managing Agent did not know that the property in question had been soldAs a result, statements for the yearly assessment were sent to [redacted] Correction to the ownership of the home in question has been made [redacted] should not receive any other billing from the [redacted] Community Association While the correct closing procedures were not followed, it is true that Ms [redacted] efforts to rectify the situation could have been handed rather easily when she called to complainObviously, this was not doneFoster Premier regrets this and apologies for this failure to provide the highest standard of customer serviceCorrective actions and retraining of the personnel involved have been mandated Foster Premier appreciates the opportunity to address issues and take curative actionsThank you for the opportunity to acknowledge mistakes made and to take corrective action both to fix the issue at hand and to re-educate staff to avoid another issue
Initial Business Response / [redacted] (1000, 5, 2014/05/06) */ Foster/Premier, Inc [redacted] XXXXX May 5, Revdex.com Case # XXXXXXXX Foster Premier would like to respond to [redacted] who lives in Amber Fields Homeowners AssociationIn a Homeowners Association, the Board of Directors makes the decisions for the Association and then directs the Agent, Foster Premier, Incwho then carries out the directiveFurther in a Homeowner Association, each owner is responsible to pay their portion of all the expenses of the AssociationEach homeowner receives information outlining his/her obligations to the Association before he/she purchases a home in the AssociationAccording to the Association's records, [redacted] is the owner of record As an explanation of the handling of the collection of the Annual Assessments for Amber Fields Homeowners Association, the Board has a very strict and detailed "Collection Policy"A reminder letter concerning the collection policy along with the proposed budget was sent to each homeowner on October 31, This letter also included the amount of the Annual AssessmentAll homeowners, including Mr [redacted] ***, were mailed a copy of the letterPlease find attached a copy of the letter So in summary, each homeowner has an obligation to pay his/her Annual Assessment in a timely mannerThe Board of Directors has an established policy for informing homeowners of the annual assessment amountThe Board of Directors has an established collection policyUnder the direction of the Board of Directors, Foster Premier, Incsends out a letter informing homeowners of the Annual Assessment amount and includes a reminder of the collection policyIf the Annual Assessment is not received in a timely manner, the collection policy is initiatedUltimately, the account is turned over to an attorney for collectionThe homeowner is responsible for all fees and costs associated with the collection process Please be aware that the General Collection Policy was adopted November 27, No doubt, Mr [redacted] and Ms [redacted] should have been acutely aware of the Policy, since they experienced a similar problem in as a result of not paying the Annual Assessment for and Thank you for the opportunity to clarify the situation with Ms [redacted] at Amber Fields Homeowners AssociationSo in closing, Foster Premier, Incis the Agent for the Board of Directors of Amber Fields Homeowners Association and acts under their directionThe Board of Directors makes decision in the best interest of the entire Association Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) We never received any Due date on our statements just the date it was mailed, we also never received a copy their reminder policy or any notification that our account was being sent to collectionI have the March statement I received if you would like to see itI also did not receive the letter that was supposedly mailed in OctoberI don't think it is justified because of Foster Premier's lack of communication I have to pay $more than our January and March statementsThank you Final Business Response / [redacted] (4000, 15, 2014/06/03) */ Foster/Premier, Inc [redacted] Buffalo Grove, IL XXXXX June 2, Revdex.com Case # XXXXXXXX [redacted] Premier, Incwould like to continue to respond to Ms [redacted] ***'s assertions and confusion concerning information which was sent to Ms [redacted] from the Amber Fields Homeowners Association by [redacted] Premier, IncHowever, it must be understood that [redacted] Premier, Incis the Agent for Arber Fields Homeowners AssociationThat means that the Amber Fields Homeowners Association Board of Directors makes all decisions and instructs [redacted] Premier, Incto carry out their instructionsTherefore, it must be understood that [redacted] Premier, Inchas no authority to act without direction from the Board of Directors The following correspondence was mailed upon orders of the Board of Directors to Mrand Mrs***'s residence, and was presumably received since none of the correspondence was returned, was as follows: A budget cover letter dated October 31, informing each homeowner of the increase in Annual Assessments for and an extensive reminder of the Amber Fields Homeowners Association collection policyThe budget was included with the letter On December 12, 2013, a statement, not a letter was mailed to the [redacted] residence stating the amount of their Annual Assessment and the due date of January 1, On March 10, another statement was mailed to the [redacted] residence stating the late, unpaid Annual AssessmentObviously, no due date was given as the payment was past due! Please be reminded that the "General Collection Policy" was adopted November 27, 2012, so it was not a new policyFurther Ms [redacted] has been in collections under this "General Collection Policy" previouslyMrand Mrs [redacted] must be reminded that since they continue to fail to pay the Annual Assessment, collection and legal fees continue to accumulate So in conclusion, [redacted] Premier, Inc., as the Agent for Arber Fields Homeowners Association Board of Directors, cannot remove any charges from Mrand Mrs***'s account without directions and instructions from the Board of DirectorsThe Board of Directors does not approve the removal of any fees Final Consumer Response / [redacted] (4200, 13, 2014/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) None of the statements I received in December or March have Due dates, late fees or any mention of our account being sent to collection that is why I am disputing the lawyer fee and the collection fee from TresslerAlso the letter I received in March is dated the 4th so I don't know if we are talking about the same letter or another one was mailed, I only received statement in March
Representatives dont return calls, and refuse to help you if you are not a board member Avoid them like the plague especially Danette, she likes to scream and yell She is a bully who is rude to residents who are paying their salaries There was never an apology for the bad customer service I have been given, and upper management wont return my calls to discuss
Foster Premier was very helpful when we had a fire in our town homeThey helped us with the insurance, the vendors involved in the clean up and restoration
Foster Premier has recently become the manager of our AssociationThey have helped us with the transition from a "Developer Board" to a "Homeowner Board"They have been very proactive for the homeownersThey recommended we have a Reserve Study to assist in planning and budgeting for future replacementsFoster Premier seems to be especially knowledgeable and helpful
[redacted] size="3"> This morning when I came in the office, I got your voicemail from yesterday and a note that you have already registered a Revdex.com complaint I believe the situation concerning your account at [redacted] at Jefferson Park Condo ( [redacted] North ***) is a misunderstanding of how ACH (automatic withdrawal) works I did try to call you back this morning but got your voicemail I left a message trying to explain your account It looks like you are on ACH (automatic withdrawal) —you currently owe your December payment (which will be taking out with ACH) and a $legal charge that was for appealing the real estate taxes ACH only takes the monthly assessment amount each month ACH does not take any additional charges –as we do not want to ever overdraw your bank account You will have to send a check made payable to [redacted] at Jefferson Park Condo in the amount of $to have your account paid in full Below is an explanation of your account (to hopefully further clarify): Billed September Assessment – $ October Assessment - $ November Assessment - $ December Assessment - $ Tax Appeal - $ Total Billed From September to date- $1, What you have paid to date: Paid - Asst – 9/-check number received $ Paid - Asst – 9/- Auto Payment $ Paid – Asst – 10/-Auto Payment $ Paid – Asst – 12/– Auto Payment $–please note that this will be automatically taken on December 10th Total you will have paid after December ACH $1, You will need to mail a check in for the $tax appeal fee Make check payable to [redacted] at Jefferson Park Condo and mail to PO Box [redacted] Carol Stream, IL ***-*** Please make sure you reference the your address on your check Foster Premier hopes this explanation clears up any confusion
Initial Business Response / [redacted] (1000, 7, 2014/07/24) */ Foster/Premier, Inc [redacted] Buffalo Grove, IL XXXXX July 21, Revdex.com Case # XXXXXXXX [redacted] Premier would like to respond to [redacted] who lives at Arbors CondominiumMs [redacted] did indeed schedule an appointment for access to the roof for repair of her air conditioning with [redacted] the Maintenance Engineer at the Arbors CondominiumUnfortunately, Mr [redacted] was not on site as he was ill and at home and failed to notify [redacted] that he had an appointment with Ms [redacted] and her air conditioning technicianObviously, the handling of this situation does not meet the [redacted] Premier standards All personnel involved in the matter have met with their supervisor for re-training and re-education on the appropriate procedures for covering appointments when another employee is out for any reasonThe staff will make themselves available to assist with access to the roofAdditionally, if there is a fee charged by the air conditioning technician for their failure, please send Mr [redacted] the invoice noting this and it will be paid [redacted] thank for the opportunity to respond, to correct the situation and to improve and strengthen [redacted] Premier's service
I live in a Chicago Condo that is managed by Foster Premier. I love our manager. He does a wonderful job running the building and I believe it is not an easy job. We have a few demanding residents, but he always handles things beautifully. Plus he has been very helpful to me with any issues I have brought them.
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Foster/Premier, Inc [redacted] [redacted] XXXXX July 14, Revdex.com Case # XXXXXXXX Foster Premier would like to respond to Ms [redacted] who lives on [redacted] the [redacted] [redacted] in Aurora, IllinoisFoster Premier, Incis the Agent for the Board [redacted] Directors [redacted] The Board [redacted] Directors makes all decisions and the Agent carries out the directives [redacted] the Board Unfortunately the complaints and accusations Ms [redacted] has made about her neighbors are matters for the policeNeither the Board [redacted] Directors nor the Property Manager has any access to or power to secure Ms***'s driving records or any other personal recordsFurther the Association and the Management Company have nothing to do with Medicare Fraud or Waste or Abusive ActsMs [redacted] must contact the police and file a report [redacted] identity thief; report any violations [redacted] Medicare, etcand report the other accusations [redacted] thief and damage [redacted] property Please know that the [redacted] Association in Aurora is made up [redacted] individually owned condominium unitsThe Association does not have the right to do background checks on potential homeownersIf a homeowner decides to rent his/her unit, it is up to the homeowner to arrange for the appropriate background checks prior to renting the unit and provide the Property Manager with a copy [redacted] the signed lease Unfortunately, the Board [redacted] Directors [redacted] the [redacted] Association nor their Agent, [redacted] Premier, Inchas anything to do with any [redacted] issues raised by Ms***All [redacted] the issues should be referred to the police In closing, please be reminded that in all matters related to the [redacted] Association in Aurora, the Board [redacted] Directors makes decisionsThen the Agent for the Board, Management Company carries out the Board's directivesThank you for the opportunity to respond to Ms***
Initial Business Response / [redacted] (1000, 10, 2015/05/06) */ Foster/Premier, Inc [redacted] IL XXXXX April 30, Revdex.com Case # XXXXXXXX Foster Premier would like to respond to Ms [redacted] who owned a home at [redacted] Community Association Foster Premier, Incis the [redacted] for the Board of Directors of [redacted] Community AssociationThe Board of Directors makes all decisions and the Agent carries out the directives of the Board Obviously, the handling of the situation [redacted] has described is totally unacceptablePlease be aware that when a transfer/sale of a home in an Association is anticipated, it is necessary for the seller attorney to obtain a "Paid Assessment Letter" from the Association's managing agentUnfortunately in this case this was not doneSince a Paid Assessment was not issued, the Board of Directors and the managing Agent did not know that the property in question had been soldAs a result, statements for the yearly assessment were sent to [redacted] Correction to the ownership of the home in question has been made [redacted] should not receive any other billing from the [redacted] Community Association While the correct closing procedures were not followed, it is true that Ms [redacted] efforts to rectify the situation could have been handed rather easily when she called to complainObviously, this was not doneFoster Premier regrets this and apologies for this failure to provide the highest standard of customer serviceCorrective actions and retraining of the personnel involved have been mandated Foster Premier appreciates the opportunity to address issues and take curative actionsThank you for the opportunity to acknowledge mistakes made and to take corrective action both to fix the issue at hand and to re-educate staff to avoid another issue
Initial Business Response / [redacted] (1000, 5, 2014/05/06) */ Foster/Premier, Inc [redacted] XXXXX May 5, Revdex.com Case # XXXXXXXX Foster Premier would like to respond to [redacted] who lives in Amber Fields Homeowners AssociationIn a Homeowners Association, the Board of Directors makes the decisions for the Association and then directs the Agent, Foster Premier, Incwho then carries out the directiveFurther in a Homeowner Association, each owner is responsible to pay their portion of all the expenses of the AssociationEach homeowner receives information outlining his/her obligations to the Association before he/she purchases a home in the AssociationAccording to the Association's records, [redacted] is the owner of record As an explanation of the handling of the collection of the Annual Assessments for Amber Fields Homeowners Association, the Board has a very strict and detailed "Collection Policy"A reminder letter concerning the collection policy along with the proposed budget was sent to each homeowner on October 31, This letter also included the amount of the Annual AssessmentAll homeowners, including Mr [redacted] ***, were mailed a copy of the letterPlease find attached a copy of the letter So in summary, each homeowner has an obligation to pay his/her Annual Assessment in a timely mannerThe Board of Directors has an established policy for informing homeowners of the annual assessment amountThe Board of Directors has an established collection policyUnder the direction of the Board of Directors, Foster Premier, Incsends out a letter informing homeowners of the Annual Assessment amount and includes a reminder of the collection policyIf the Annual Assessment is not received in a timely manner, the collection policy is initiatedUltimately, the account is turned over to an attorney for collectionThe homeowner is responsible for all fees and costs associated with the collection process Please be aware that the General Collection Policy was adopted November 27, No doubt, Mr [redacted] and Ms [redacted] should have been acutely aware of the Policy, since they experienced a similar problem in as a result of not paying the Annual Assessment for and Thank you for the opportunity to clarify the situation with Ms [redacted] at Amber Fields Homeowners AssociationSo in closing, Foster Premier, Incis the Agent for the Board of Directors of Amber Fields Homeowners Association and acts under their directionThe Board of Directors makes decision in the best interest of the entire Association Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) We never received any Due date on our statements just the date it was mailed, we also never received a copy their reminder policy or any notification that our account was being sent to collectionI have the March statement I received if you would like to see itI also did not receive the letter that was supposedly mailed in OctoberI don't think it is justified because of Foster Premier's lack of communication I have to pay $more than our January and March statementsThank you Final Business Response / [redacted] (4000, 15, 2014/06/03) */ Foster/Premier, Inc [redacted] Buffalo Grove, IL XXXXX June 2, Revdex.com Case # XXXXXXXX [redacted] Premier, Incwould like to continue to respond to Ms [redacted] ***'s assertions and confusion concerning information which was sent to Ms [redacted] from the Amber Fields Homeowners Association by [redacted] Premier, IncHowever, it must be understood that [redacted] Premier, Incis the Agent for Arber Fields Homeowners AssociationThat means that the Amber Fields Homeowners Association Board of Directors makes all decisions and instructs [redacted] Premier, Incto carry out their instructionsTherefore, it must be understood that [redacted] Premier, Inchas no authority to act without direction from the Board of Directors The following correspondence was mailed upon orders of the Board of Directors to Mrand Mrs***'s residence, and was presumably received since none of the correspondence was returned, was as follows: A budget cover letter dated October 31, informing each homeowner of the increase in Annual Assessments for and an extensive reminder of the Amber Fields Homeowners Association collection policyThe budget was included with the letter On December 12, 2013, a statement, not a letter was mailed to the [redacted] residence stating the amount of their Annual Assessment and the due date of January 1, On March 10, another statement was mailed to the [redacted] residence stating the late, unpaid Annual AssessmentObviously, no due date was given as the payment was past due! Please be reminded that the "General Collection Policy" was adopted November 27, 2012, so it was not a new policyFurther Ms [redacted] has been in collections under this "General Collection Policy" previouslyMrand Mrs [redacted] must be reminded that since they continue to fail to pay the Annual Assessment, collection and legal fees continue to accumulate So in conclusion, [redacted] Premier, Inc., as the Agent for Arber Fields Homeowners Association Board of Directors, cannot remove any charges from Mrand Mrs***'s account without directions and instructions from the Board of DirectorsThe Board of Directors does not approve the removal of any fees Final Consumer Response / [redacted] (4200, 13, 2014/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) None of the statements I received in December or March have Due dates, late fees or any mention of our account being sent to collection that is why I am disputing the lawyer fee and the collection fee from TresslerAlso the letter I received in March is dated the 4th so I don't know if we are talking about the same letter or another one was mailed, I only received statement in March
Representatives dont return calls, and refuse to help you if you are not a board member Avoid them like the plague especially Danette, she likes to scream and yell She is a bully who is rude to residents who are paying their salaries There was never an apology for the bad customer service I have been given, and upper management wont return my calls to discuss
Foster Premier was very helpful when we had a fire in our town homeThey helped us with the insurance, the vendors involved in the clean up and restoration
Foster Premier has recently become the manager of our AssociationThey have helped us with the transition from a "Developer Board" to a "Homeowner Board"They have been very proactive for the homeownersThey recommended we have a Reserve Study to assist in planning and budgeting for future replacementsFoster Premier seems to be especially knowledgeable and helpful
[redacted] size="3"> This morning when I came in the office, I got your voicemail from yesterday and a note that you have already registered a Revdex.com complaint I believe the situation concerning your account at [redacted] at Jefferson Park Condo ( [redacted] North ***) is a misunderstanding of how ACH (automatic withdrawal) works I did try to call you back this morning but got your voicemail I left a message trying to explain your account It looks like you are on ACH (automatic withdrawal) —you currently owe your December payment (which will be taking out with ACH) and a $legal charge that was for appealing the real estate taxes ACH only takes the monthly assessment amount each month ACH does not take any additional charges –as we do not want to ever overdraw your bank account You will have to send a check made payable to [redacted] at Jefferson Park Condo in the amount of $to have your account paid in full Below is an explanation of your account (to hopefully further clarify): Billed September Assessment – $ October Assessment - $ November Assessment - $ December Assessment - $ Tax Appeal - $ Total Billed From September to date- $1, What you have paid to date: Paid - Asst – 9/-check number received $ Paid - Asst – 9/- Auto Payment $ Paid – Asst – 10/-Auto Payment $ Paid – Asst – 12/– Auto Payment $–please note that this will be automatically taken on December 10th Total you will have paid after December ACH $1, You will need to mail a check in for the $tax appeal fee Make check payable to [redacted] at Jefferson Park Condo and mail to PO Box [redacted] Carol Stream, IL ***-*** Please make sure you reference the your address on your check Foster Premier hopes this explanation clears up any confusion
Initial Business Response / [redacted] (1000, 7, 2014/07/24) */ Foster/Premier, Inc [redacted] Buffalo Grove, IL XXXXX July 21, Revdex.com Case # XXXXXXXX [redacted] Premier would like to respond to [redacted] who lives at Arbors CondominiumMs [redacted] did indeed schedule an appointment for access to the roof for repair of her air conditioning with [redacted] the Maintenance Engineer at the Arbors CondominiumUnfortunately, Mr [redacted] was not on site as he was ill and at home and failed to notify [redacted] that he had an appointment with Ms [redacted] and her air conditioning technicianObviously, the handling of this situation does not meet the [redacted] Premier standards All personnel involved in the matter have met with their supervisor for re-training and re-education on the appropriate procedures for covering appointments when another employee is out for any reasonThe staff will make themselves available to assist with access to the roofAdditionally, if there is a fee charged by the air conditioning technician for their failure, please send Mr [redacted] the invoice noting this and it will be paid [redacted] thank for the opportunity to respond, to correct the situation and to improve and strengthen [redacted] Premier's service
I live in a Chicago Condo that is managed by Foster Premier. I love our manager. He does a wonderful job running the building and I believe it is not an easy job. We have a few demanding residents, but he always handles things beautifully. Plus he has been very helpful to me with any issues I have brought them.
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Foster/Premier, Inc [redacted] [redacted] XXXXX July 14, Revdex.com Case # XXXXXXXX Foster Premier would like to respond to Ms [redacted] who lives on [redacted] the [redacted] [redacted] in Aurora, IllinoisFoster Premier, Incis the Agent for the Board [redacted] Directors [redacted] The Board [redacted] Directors makes all decisions and the Agent carries out the directives [redacted] the Board Unfortunately the complaints and accusations Ms [redacted] has made about her neighbors are matters for the policeNeither the Board [redacted] Directors nor the Property Manager has any access to or power to secure Ms***'s driving records or any other personal recordsFurther the Association and the Management Company have nothing to do with Medicare Fraud or Waste or Abusive ActsMs [redacted] must contact the police and file a report [redacted] identity thief; report any violations [redacted] Medicare, etcand report the other accusations [redacted] thief and damage [redacted] property Please know that the [redacted] Association in Aurora is made up [redacted] individually owned condominium unitsThe Association does not have the right to do background checks on potential homeownersIf a homeowner decides to rent his/her unit, it is up to the homeowner to arrange for the appropriate background checks prior to renting the unit and provide the Property Manager with a copy [redacted] the signed lease Unfortunately, the Board [redacted] Directors [redacted] the [redacted] Association nor their Agent, [redacted] Premier, Inchas anything to do with any [redacted] issues raised by Ms***All [redacted] the issues should be referred to the police In closing, please be reminded that in all matters related to the [redacted] Association in Aurora, the Board [redacted] Directors makes decisionsThen the Agent for the Board, Management Company carries out the Board's directivesThank you for the opportunity to respond to Ms***