Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have read both replies from ProTouch and replied accordingly. Attached are the emails that were sent to ProTouch regarding the Warranty and Gift Card indicating that contact with the company was initiated, with no response, thus the complaint.I will continue to look for the items in the mail. The reply from ProTouch to this complaint is exactly why the complaint was initiated
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:The envelope was left on my porch from ProTouch that included the Warranty and Gift card on 12/17/16, and find that this resolution is satisfactory to me. RE: complaint ID ***
Regards,
*** ***
*** it was sent via *** ground; tracking # ***; it was set to be delivered today, Thursday 12/by noon BUT this package requires a signature, so that we can prove if you received it or not So if you are not their to sign for it you will probably have to pick it up at your local *** location
We are sorry to hear that Mrs*** was unable to reach us in regards to her leak We have had some recent work done to our phone system and believe that calls were not routing properly Upon receiving notice of the issue by the Revdex.com, we sent a service tech to immediately complete the
needed repairs to stop the leak We have since spoke with Mrs*** and confirmed that she has accurate contact numbers in case she needs to reach us again in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated in the Revdex.com complaint, I provided dates in which I contacted ProTouch after the 11/4/(Paid in Full - payment) stating that I had not received the Warranty, nor the Gift Card. As you stated above I did not make the Insurance Deductible as quickly as ProTouch would like because I was working with ProTouch and allowing them to correct the work that was performed on our home. However, when the last ProTouch representative came and meet me at my house and said that the siding looks the way it does because, "that is the way your house is built and how it is", that is when I become so frustrated I said, forget it, never mind. As a professional company I would have assumed after the 11/4/payment cleared (which was immediately) your office would mail the Warranty and Gift Card. After reading your response above it appears you were trying to make a point and 'hold off' on mailing.As of today, 12/7/I have not received the Warranty nor the Gift Card and do not wish to have ProTouch come to my home. Since the installation of our siding from ProTouch I have reached out to other Construction Company's and have signed a contract to have additional work done to the outside of our home in order to offset the poor craftsmanship performed by ProTouch.The resolution I would like to see out of this is that the ProTouch provides (and stands behind) their Warranty
Regards,
*** ***
It appears the client did not read my previous response Her Warranty and gift card were mailed on 11/16/16; since she did not receive it and this Revdex.com complaint is the FIRST WE HAVE HEARD OF THIS; we will resend it to her this Friday Friday is when we send out warranties each week If this does not meet her standards then there is nothing more we can do I am giving her what she is asking; this may be the most petty Revdex.com complaint ever The client could of picked up the phone and called; we have no record of any contact from her; or she could of stopped by any of our offices; but no effort was made on her part and instead she filed this frivolous complaint Once again, we will mail this back out on Friday 12/
Ms*** called in and spoke with the Revdex.com and stated that the business has contacted her and is going to work with herThis complaint has been resolved
***,In regards to your complaint; the warranty and gift card were sent out on 11/16/16, which is notated in our system I am sorry you did not receive it, but I do not feel this warranted a Revdex.com complaint We will resend it to you by this Friday.In regards to your siding; we came out
multiple times to meet with you, but as you said in your email you got frustrated and told us via email "That is when I said forget it and move on"; which you sent on 9/22/ It then took you until 11/4/for you to pay us your deductible; which is why the warranty and gift card were not mailed until 11/16/16.We can come out one more time and look at your siding if you are willing; once again I do not feel any of these items warrant a Revdex.com complaint You told us you did not want us back at your home We waited until we collected your final money before we sent our warranty and gift card Protouch did not hear back from you that you did not receive it since the date we sent it to you We will be in touch about the siding by tomorrow
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have read both replies from ProTouch and replied accordingly. Attached are the emails that were sent to ProTouch regarding the Warranty and Gift Card indicating that contact with the company was initiated, with no response, thus the complaint.I will continue to look for the items in the mail. The reply from ProTouch to this complaint is exactly why the complaint was initiated
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:The envelope was left on my porch from ProTouch that included the Warranty and Gift card on 12/17/16, and find that this resolution is satisfactory to me. RE: complaint ID ***
Regards,
*** ***
*** it was sent via *** ground; tracking # ***; it was set to be delivered today, Thursday 12/by noon BUT this package requires a signature, so that we can prove if you received it or not So if you are not their to sign for it you will probably have to pick it up at your local *** location
We are sorry to hear that Mrs*** was unable to reach us in regards to her leak We have had some recent work done to our phone system and believe that calls were not routing properly Upon receiving notice of the issue by the Revdex.com, we sent a service tech to immediately complete the
needed repairs to stop the leak We have since spoke with Mrs*** and confirmed that she has accurate contact numbers in case she needs to reach us again in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated in the Revdex.com complaint, I provided dates in which I contacted ProTouch after the 11/4/(Paid in Full - payment) stating that I had not received the Warranty, nor the Gift Card. As you stated above I did not make the Insurance Deductible as quickly as ProTouch would like because I was working with ProTouch and allowing them to correct the work that was performed on our home. However, when the last ProTouch representative came and meet me at my house and said that the siding looks the way it does because, "that is the way your house is built and how it is", that is when I become so frustrated I said, forget it, never mind. As a professional company I would have assumed after the 11/4/payment cleared (which was immediately) your office would mail the Warranty and Gift Card. After reading your response above it appears you were trying to make a point and 'hold off' on mailing.As of today, 12/7/I have not received the Warranty nor the Gift Card and do not wish to have ProTouch come to my home. Since the installation of our siding from ProTouch I have reached out to other Construction Company's and have signed a contract to have additional work done to the outside of our home in order to offset the poor craftsmanship performed by ProTouch.The resolution I would like to see out of this is that the ProTouch provides (and stands behind) their Warranty
Regards,
*** ***
It appears the client did not read my previous response Her Warranty and gift card were mailed on 11/16/16; since she did not receive it and this Revdex.com complaint is the FIRST WE HAVE HEARD OF THIS; we will resend it to her this Friday Friday is when we send out warranties each week If this does not meet her standards then there is nothing more we can do I am giving her what she is asking; this may be the most petty Revdex.com complaint ever The client could of picked up the phone and called; we have no record of any contact from her; or she could of stopped by any of our offices; but no effort was made on her part and instead she filed this frivolous complaint Once again, we will mail this back out on Friday 12/
Ms*** called in and spoke with the Revdex.com and stated that the business has contacted her and is going to work with herThis complaint has been resolved
***,In regards to your complaint; the warranty and gift card were sent out on 11/16/16, which is notated in our system I am sorry you did not receive it, but I do not feel this warranted a Revdex.com complaint We will resend it to you by this Friday.In regards to your siding; we came out
multiple times to meet with you, but as you said in your email you got frustrated and told us via email "That is when I said forget it and move on"; which you sent on 9/22/ It then took you until 11/4/for you to pay us your deductible; which is why the warranty and gift card were not mailed until 11/16/16.We can come out one more time and look at your siding if you are willing; once again I do not feel any of these items warrant a Revdex.com complaint You told us you did not want us back at your home We waited until we collected your final money before we sent our warranty and gift card Protouch did not hear back from you that you did not receive it since the date we sent it to you We will be in touch about the siding by tomorrow