Fosters Auto & Truck Repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are happy to refund the 135.00 for labor as a goodwill gesture. The diagnostic fee was explained in the very beginning as what was due for travel to the home and diagnosis of the machine. We, like you, would have preferred to have this repaired for you all in one trip, and for a reasonable price... but some appliances just aren't worth repairing at a certain dollar point. Keep in mind that you received free parts, from the manufacturer because we are an authorized servicer. The leak was obviously coming from multiple places and the second was not realized until the first was repaired.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]This was an overcharge for a minor procedure which took several minutes [redacted] only agree to pay them because they mislabelled this as Surgery, which is a lie deserving of criminal punishmentThey did not attempt to reconcile anything but me, but threatened and dunned me from the startThis is clearly a pattern of unethical behavior common to this seedy office.The next step is either a lawsuit or informing the AMA In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Mr *** is correctHe booked an online appointment we weren't able to fulfill do to a tech being unexpectedly gone for personal reasonsAs this recorded phone call will reveal, we tried multiple times to apologize and explain this to himSeveral customers were called that day to be
rescheduled and its never fun but we are all human and "life" happens but apparently that explanation wasn't satisfactory enoughWe offered his tenant to reschedule and Mr *** as well, but at the end of the phone call when he began cursing my CSR terminated the callThose are MY instructions as I don't allow my employess to be verbally abusedIm not going to waste any more of my time responding to this complaint, ill let the phone call itself reveal what a lying jerk Mr *** isMy CSR went above and beyond to try and accommodate him and it was actually Mr *** who was abusive and extremely rudeWe wish Mr*** the best with his future appliance repair service providerThe corp office number is ***, but no one will be calling himMy office number is *** if Mr *** would like to call me personally to further discuss

The customer has been refundedWe agreed to do this back then and some how it slipped through the cracks

*** *** was seen on 7/*/by DrCarlos C***She was here to have a black head removedFor this procedure, *** Health Plans allow Park South Medical a rate of $*** did pay $for the initial visit, which was satisfied, but *** *** has a deductible for procedures
according to her *** policyTherefore on 7/**/15, we sent a bill for $to *** *** along with the explanation of benefit from ***We left messages at the telephone number given to us by *** *** several times due to no response regarding the billThose dates were as follows, August **, September **, September **, and October *, On October **, 2015, we called *** ***, but were unable to leave a messageWe then sent a day collection noticeOn October **, we sent *** *** a letter and explanation of benefit from ***It explained that her *** policy had terminated on 7/*/15, therefore they are requesting that $to be paid back to them for her visit with DrC*** on 7/*/This brings the total *** *** owes us to $Park South Medical is not in the business of overcharging any patientOur calls to *** *** went unansweredShe never gave us a chance to try to rectify this situationWe were willing to get this resolved in a timely fashion and matter

As I've told the customer from our initial conversation we are going to take care of it. Please see email I sent yesterday.as of this morning, as promised, I spoke to [redacted] corporate and not only is the part on the way but they are covering it. [redacted]to l[redacted]20...

hours agoDetailsMs/Mrs Zaidman This email is to advise you that your [redacted] has been ordered. I have also spoken with [redacted] to see if they will cover it. We shouldn't have had to break it to service the unit. Walter is a very good technician and comes with extensive training. We have a good relationship with [redacted] have been factory authorized service here in town for 15 years. The best example I can give you, as if you go to Discount Tire and they cannot remove your wheel lug nuts they have to break them off. You also have to pay for those Replacements (it's your car). The big difference here is obviously the cost and we should have let you know that in order to get this removed we're going to have to break the glass. Walter went on the advice of two different [redacted] technical support representative, he did not do this on his own accord. I will also let you know that being in business for over 17 years we do take care of our customers. I don't respond well to threats , being talked over and tossing out the "lawyer" and "court" garbage in the first 15 seconds of a conversation.  If I had a dollar for everytime someone said lawyer I wouldn't be in the appliance repair business. If you'd like to have a reasonable conversation feel free to call me back. If not no worries, your cooktop is on the way and we will take care of you hopefully with Miele's help. I also just got alerted in the middle of this email that you have gone and trashed my company on Yelp. I would appreciate it, if you're at all reasonable, if would take that down until this is resolved. You'll get a lot more traction. -- Charlie GoffMr. Appliance of Austin2901 S. A.W. Grimes Blvd. Pflugerville, Texas 78660Office: 512-454-8045 +++Schedule service online at www.mrappliance.com/sos/#form +++ http://www.facebook.com/MrApplianceCorph...⇄

We are happy to refund the 135.00 for labor as a goodwill gesture. The diagnostic fee was explained in the very beginning as what was due for travel to the home and diagnosis of the machine. We, like you, would have preferred to have this repaired for you all in one trip, and for a reasonable price...

but some appliances just aren't worth repairing at a certain dollar point. Keep in mind that you received free parts, from the manufacturer because we are an authorized servicer. The leak was obviously coming from multiple places and the second was not realized until the first was repaired.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I believe we have resolved this customers concern at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This was an overcharge for a minor procedure which took several minutes. [redacted] only agree to pay them because they mislabelled this as Surgery, which is a lie deserving of criminal punishment. They did not attempt to reconcile anything but me, but threatened and dunned me from the start. This is clearly a pattern of unethical behavior common to this seedy office.The next step is either a lawsuit or informing the AMA.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]