Fosters Home Renovations

Thank you for forwarding this to me The work has stopped at this project due to the customer being a minimum of three weeks behind on labor paymentsI have been working with them on this particular topic in writing twice since February 28, and in person once specifically on March 3, in trying to come to a solutionThere have been several other email chains concerning scheduling, but the [redacted] stated in writing that they were not paying any more money even for work already performed, because they were over budget, hence the work stoppage I can understand their position to some extentThis job has nearly doubled in scope since their original estimate, and is past their original self-imposed deadlineThey are over budget as wellI know it's frustrating, because it's frustrating with me also and with the scheduling of all of my other customers After contract, even before work began, they had requested multiple changes in material and design, which of course add material cost and labor cost to the job Once demo was complete, numerous massive issues were encountered with the poor condition of their large approx *** sq ft space, also in the attic as well as in the crawlspace due to multiple water leaks and structural issues, as well as many othersThey have already signed and paid for multiple change orders acknowledging most of that extra workNone of that work was completed until after their attention was brought to the issue and approvedThe main issue is time – one cannot reasonably think that all of these extra repairs, changes in materials and design, as well as the homeowner personally changing my company's daily scheduled tasks to accommodate multiple other of their contractors in their home on multiple occasions, and still expect to be completed on the original self-imposed timeline Their original scope of work was for up to weeks, mainly aesthetics, for example- new tiling of the floor and shower, new vanity, paint, with minor electrical, plumbing, & framingThe original signed estimate states 'that all prices are yet to be determined until the time when the customer makes a final choice on those fixtures', since they had none picked out at the timeThe estimate is for an average price of a mid range materialThe signed contract states it is based on the estimateWhen Materials are finally picked out by the customer, then a price reconciliation will happenThat means the estimated price will be compared to the actual cost, and the actual amount due will go up or down based on that difference of each particular itemI do not sell materials, all material costs are at retail price from wherever the customer picks them out from They also initialed a clause on the contract that states "any alteration or deviation Will become an extra charge over and above the estimate" They have stated in writing in an email that they understand the estimate was a 'time and material' estimate, not an 'all-inclusive' package price So far we are weeks into the job, with about four days of labor remainingThey are only paid up to under weeks of labor (They also still have in their possession the unpaid remaining balance from the original estimate.) I have raised the issue several times and they keep avoiding it, only asking when I'm going to return They finally only recognized it after we stopped workingI in good faith continued to work for three weeks trying to come up with a solution with them because I know they were running low on money based on our conversationsI have in writing offered them each of the following over the past couple of weeks- a discount for each labor week owed, I offered them my free time on the weekends, I offered them to get out of the contract if they weren't happy and to find somebody else to come in and finish up, all of which were rejected The Sunday they are referring to concerning rain-- I did offer it via email since I was availableThey did not confirm nor respond at allThat's why I didn't go, not because of the rain even though it did all day All of their materials have been purchased and installed in the space, except the remaining tile that's in their possession in their garageI do have two $ [redacted] interior doors and their house key which do need to be returned to them I do not know where the four days off due to my son being sick came fromAll of my records that I have found thus far say I only missed one day out of the weeks, which of course they are not being charged for I have several emails from them stating how wonderful everything looks and how happy they areOnly at the end of February have any negative issues risen due to being over budget and past their self imposed timelineAgain, with the customer's multiple design changes, material changes, additional work found and needed after demo, the customer involvement in the schedule, it naturally costs extra for materials and extra labor time, as they have acknowledged by signing & paying for the previous change ordersBut since that third change order (that they initially refused to pay but then did) they have refused to pay for any thing furtherI have all the receipts, all of the before/during & current pictures of the job site to prove the work that was completed There seems to be many omissions and falsehoods in their complaint, which I can understand a little bit because I know it's emotional to people when it involves their homePeople need to be fair and reasonable If there is anything else that I can do for you, just let me know, thanksGreg F* Fosters Home Renovation Services [redacted]

Thank you for forwarding this to me.     The work has stopped at this project due to the customer being a minimum of three weeks behind on labor payments. I have been working with them on this particular topic in writing twice since February 28, and in person once...

specifically on March 3, in trying to come to a solution. There have been several other email chains concerning scheduling, but the [redacted] stated in writing that they were not paying any more money even for work already performed, because they were over budget, hence the work stoppage.    I can understand their position to some extent. This job has nearly doubled in scope since their original estimate, and is past their original self-imposed deadline. They are over budget as well. I know it's frustrating, because it's frustrating with me also and with the scheduling of all of my other customers.    After contract,  even before work began, they had requested multiple changes in material and design, which of course add material cost and labor cost to the job.  Once demo was complete, numerous massive issues were encountered with the poor condition of their large approx [redacted] sq ft space, also in the attic as well as in the crawlspace due to multiple water leaks and structural issues, as well as many others. They have already signed and paid for multiple change orders acknowledging most of that extra work. None of that work was completed until after their attention was brought to the issue and approved. The main issue is time – one cannot reasonably think that all of these extra repairs, changes in materials and design, as well as the homeowner personally changing my company's daily scheduled tasks to accommodate multiple other of their contractors in their home on multiple occasions, and still expect to be completed on the original self-imposed timeline.  Their original scope of work was for up to 5 weeks, mainly aesthetics, for example- new tiling of the floor and shower, new vanity, paint, with minor electrical, plumbing, & framing. The original signed estimate states 'that all prices are yet to be determined until the time when the customer makes a final choice on those fixtures', since they had none picked out at the time. The estimate is for an average price of a mid range material. The signed contract states it is based on the estimate. When Materials are finally picked out by the customer, then a price reconciliation will happen. That means the estimated price will be compared to the actual cost, and the actual amount due will go up or down based on that difference of each particular item. I do not sell materials, all material costs are at retail price from wherever the customer picks them out from.    They also initialed a clause on the contract that states "any alteration or deviation ...... Will become an extra charge over and above the estimate"   They have stated in writing in an email that they understand the estimate was a 'time and material' estimate, not an 'all-inclusive' package price.   So far we are 10 weeks into the job, with about four days of labor remaining. They are only paid up to under 7 weeks of labor.  (They also still have in their possession the unpaid remaining balance from the original estimate.) I have raised the issue several times and they keep avoiding it, only asking when I'm going to return.  They finally only recognized it after we stopped working. I in good faith continued to work for three weeks trying to come up with a solution with them because I know they were running low on money based on our conversations. I have in writing offered them each of the following over the past couple of weeks- a discount for each labor week owed, I offered them my free time on the weekends, I offered them to get out of the contract if they weren't happy and to find somebody else to come in and finish up, all of which were rejected.   The Sunday they are referring to concerning rain--  I did offer it via email since I was available. They did not confirm nor respond at all. That's why I didn't go, not because of the rain even though it did all day.    All of their materials have been purchased and installed in the space, except the remaining tile that's in their possession in their garage. I do have two $** interior doors and their house key which do need to be returned to them.    I do not know where the four days off due to my son being sick came from. All of my records that I have found thus far say I only missed one day out of the 10 weeks, which of course they are not being charged for.    I have several emails from them stating how wonderful everything looks and how happy they are. Only at the end of February have any negative issues risen due to being over budget and past their self imposed timeline. Again, with the customer's multiple design changes, material changes, additional work found and needed after demo, the customer involvement in the schedule, it naturally costs extra for materials and extra labor time, as they have acknowledged by signing & paying for the previous change orders. But since that third change order (that they initially refused to pay but then did) they have refused to pay for any thing further. I have all the receipts, all of the before/during & current pictures of the job site to prove the work that was completed.     There seems to be many omissions and falsehoods in their complaint, which I can understand a little bit because I know it's emotional to people when it involves their home. People need to be fair and reasonable.    If there is anything else that I can do for you, just let me know, thanks. Greg F[redacted] Fosters Home Renovation Services [redacted]