Fotolia

To whom it may concern: Fotolia respects the customers concerns and will try to remedy the situationIt appears that the customer purchased a year subscription via credit card and then within a few months purchased another year subscription that ran simultaneouslyEach subscription would provide the customer with a total of high resolution image downloadsAccording to our information the customer has downloaded files leaving a balance of filesIn an effort to resolve the customers concern we provided a month subscription with downloads to the customers account (more than the customer paid)As best we can tell the customer is unhappy with the short time period so we have extended the time for another months and the new subscription with the aforementioned downloads will expire on October *, We trust this will resolve the issue If they have any further questions or concerns they may contact our customer service department

Revdex.com:Although the Fotolia states that the two subscriptions ran concurrently, there was nothing within the account that indicated that this was occurring Further, the account showed only downloads available per month, not To a consumer, the extra available downloads appeared to be the accumulation of unused downloads That aside, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I appreciate everyone's willingness to correct this issue Sincerely, [redacted]

Dear ***, We apologize for any inconvience this has caused youI have reviewed your details and personally added your email address " [redacted] " to our do not email listIf you receive further emails from our organization please let me know and I will be happy to investigate this issue further Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In accordance with Fotolia terms and conditions listed here *** " All fees are non-refundable, even if your subscription is terminated prior to its expiry date." Since the subscription was not renewed the unused downloads expired and are
non-refundableIf they wish to purchase a new subscription we will be happy to add the unused downloads to their new subscription as a one time courtesyHowever a partial refund is not available for the unused downloadsBest Regards,*** ***

We closed the member's account per their request. I have reopened the account so they may provide a valid tax form and government photo id so they can cash out.

To whom it may concern:
 
Fotolia respects the customers concerns and will try to remedy the situation. It appears that the customer purchased a 1 year subscription via credit card and then within a few months purchased another 1 year subscription that ran simultaneously. Each...

subscription would provide the customer with a total of 1200 high resolution image downloads. According to our information the customer has downloaded 1028 files leaving a balance of 172 files. In an effort to resolve the customers concern we provided a 6 month subscription with 300 downloads to the customers account (128 more than the customer paid). As best we can tell the customer is unhappy with the short time period so we have extended the time for another 6 months and the new subscription with the aforementioned 300 downloads will expire on October *, 2016. We trust this will resolve the issue.  
If they have any further questions or concerns they may contact our customer service department.

From my experience, this is a severely unethical company. They take your money, and then provide little or no warning before your credits expire. If your credits expire, that's it - your money is gone. I don't understand how this can be allowed to happen. It seems like a class action lawsuit waiting to happen.

Dear [redacted],
We apologize for any inconvience this has caused you. I have reviewed your details and personally added your email address "[redacted]" to our do not email list. If you receive further emails from our organization please let me know and I will be happy to...

investigate this issue further.
Sincerely,
[redacted]

Revdex.com:Although the Fotolia states that the two subscriptions ran concurrently, there was nothing within the account that indicated that this was occurring.  Further, the account showed only 50 downloads available per month, not 100.  To a consumer, the extra available downloads appeared to be the accumulation of unused downloads. 
That aside, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I appreciate everyone's willingness to correct this issue.  
Sincerely,
[redacted]

Review: didnt get paid 97.16 credit (this is confusing if this is same as $97.16?) from FotliaThe same amount 97.16 credit was mention on previous we e mail to Revdex.com New York on Aug **-14Aug **-14 was for Fotolia refuse to close down my photos web site at Fotolia (was couple years ago I request to close down via certified mail returned request)but couple months ago I mentioned lawyer to Fotolia com and soon appear Fotolia removed my photos but didnt pay 97.16Desired Settlement: get paid 97.16 credit (this is confusing if this is same as $97.16?) from Fotlia

Business

Response:

We closed the member's account per their request. I have reopened the account so they may provide a valid tax form and government photo id so they can cash out.

Worst company to deal with. No one, and I do mean no one, ever picks up the phone, not even the sales department. If you subscribe to the monthly credits and then upgrade later on you will not be able to downgrade back, if you do downgrade, you will forfeit your credits and the membership, even though you paid for the credits on a monthly pack, if you downgrade they will take all your credits away and start you on a new plan. It is disgusting how companies do this, you can upgrade at any time and keep your credits but if you downgrade they will take the credits that you already paid for. Disgusting business! Good luck if you want to get someone on the phone, that is an impossibility.

Review: I wished to delete my account so called Customer Service who said they would both delete my account and remove me from promotional emails.

However, while not being billed further I still continued to receive emails to which I attempted to unsubscribe three times. Each time I unsubscribe I was told my attempt was successful. Last week I was still receiving emails so I emailed customer service and told them my issues and asked to be unsubscribed. This was on 6/*.

Today 6/* I am still receiving emails and logged into the Fotolia system where I noted they did not in fact delete my account and that there was still an open account.

I just rang customer service AGAIN to ask to delete my account and remove my email from further communications. This is what a customer service told me on the phone a month ago, so we will see.Desired Settlement: Stop contacting me and explain how after at least 5 attempts to contact them, I am still being emailed.

Business

Response:

Dear [redacted],

We apologize for any inconvience this has caused you. I have reviewed your details and personally added your email address "[redacted]" to our do not email list. If you receive further emails from our organization please let me know and I will be happy to investigate this issue further.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I signed up for a subscription, it stated that for $40 / month I would get 10 large image downloads a month, but when I canceled the subscription, the didn't refund me for the unused credits but instead for canceled my credits which is basically steeling since the contract was for 10 downloads/month and I had used only 4.5Desired Settlement: Either a refund or access the my unused credits.

Business

Response:

In accordance with Fotolia terms and conditions listed here [redacted] " All fees are non-refundable, even if your subscription is terminated prior to its expiry date." Since the subscription was not renewed the unused downloads expired and are non-refundable. If they wish to purchase a new subscription we will be happy to add the unused downloads to their new subscription as a one time courtesy. However a partial refund is not available for the unused downloads. Best Regards,[redacted]

Review: I paid for two years of service in 2014. One payment was made via credit card in August 2014 and an invoiced payment for a second year in September 2014. Even with a record of payment on file, Fotolia has refused to honor the second year or give a refund.

I have been corresponding with them on this issue since August 2015 and keep getting the runaround. Finally on October **, 2015, they activated a "free 6mth subscription". I should received the full benefit of a paid 12 MONTH subscription since that is what I paid for.

Proof of Payment:

09-**-2014 (05:23:29 pm) - Receipt# [redacted] Monthly pack - $918.00

08-**-2014 (03:10:06 pm) - Receipt#[redacted] Monthly pack - $810.00Desired Settlement: I need the 12 month subscription activated and have the time begin from the point of account correction, versus 10/**/15. I do not want a "free subscription" as it may limit access to certain areas or features. Additionally, I have paid for a subscription and need the correct description reflected to maintain accurate records .

If they will not make this correction, I want an immediate refund of the 9/**/14 payment of $918.

Business

Response:

To whom it may concern: Fotolia respects the customers concerns and will try to remedy the situation. It appears that the customer purchased a 1 year subscription via credit card and then within a few months purchased another 1 year subscription that ran simultaneously. Each subscription would provide the customer with a total of 1200 high resolution image downloads. According to our information the customer has downloaded 1028 files leaving a balance of 172 files. In an effort to resolve the customers concern we provided a 6 month subscription with 300 downloads to the customers account (128 more than the customer paid). As best we can tell the customer is unhappy with the short time period so we have extended the time for another 6 months and the new subscription with the aforementioned 300 downloads will expire on October *, 2016. We trust this will resolve the issue. If they have any further questions or concerns they may contact our customer service department.

Consumer

Response:

Although the Fotolia states that the two subscriptions ran concurrently, there was nothing within the account that indicated that this was occurring. Further, the account showed only 50 downloads available per month, not 100. To a consumer, the extra available downloads appeared to be the accumulation of unused downloads. That aside, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate everyone's willingness to correct this issue.

Sincerely,