Foundation Center

I hired this company to adjust and fix my lawn sprinkler system. They attempted to fix and adjust the direction and work on my timer . Not working On 4/29/2016 M&M company came to my house to fix lawn sprinklers and timers. Heads were replaced and timer was adjusted. I paid with a check for $239.50 and the worker stated that if I had any further issues to contact them. The next day the timer was all off and watered my grass for over 90 min ( set for 15 min ) and the heads were pointed in the street. I have now had to pay over $100 for water this week . I have turned off the timer but I have attempted to call them at least 6 times the message goes to voice mail and no one has return my call or come out to adjust the heads and fix timer . IF needed I will pay for visit but it is under the 30 day period .

Unauthorized Billing In March 2016, we contracted with Mike W [redacted] of M & M Sprinkler Systems to install sprinkler system for our front yard We were told that parts and labor will be under warranty for one year In Jan(under the one year mark), we noticed a leak, we contacted Mike to come see what the problem was and he told my husband, that he will either repair or fix the problem I husband, told Mike, "great please call me and let me know." This is our second home and we don't live here full time Mike came out and replaced the broken valve, and texted my husband that he replaced it and that to call him come next winter to winterized it so we don't have this same problem At this point there was no mention of cost, so we thought this was all within the one year warranty umbrella However, on January 25, 2017, a bill was sent to us for $ It took my husband several attempts to get a hold of Mike to ask why were we billed since we never spoke of cost and never au

Unauthorized Billing
In March 2016, we contracted with Mike W*** of M & M Sprinkler Systems to install sprinkler system for our front yard We were told that parts and labor will be under warranty for one year In Jan(under the one year mark), we noticed a leak, we contacted Mike to come see what the problem was and he told my husband, that he will either repair or fix the problem I husband, told Mike, "great please call me and let me know." This is our second home and we don't live here full time Mike came out and replaced the broken valve, and texted my husband that he replaced it and that to call him come next winter to winterized it so we don't have this same problem At this point there was no mention of cost, so we thought this was all within the one year warranty umbrella However, on January 25, 2017, a bill was sent to us for $ It took my husband several attempts to get a hold of Mike to ask why were we billed since we never spoke of cost and never au

The owner of this business runs a scam where he quotes one price and then bills you for a higher amount with undisclosed fees for labor and whatever he thinks of at the time If you refuse to pay the added charges he threatens to sue To sweeten the pot, he refuses to talk on the phone and will only send an occasional text message (Professional, right?)
Whatever you do, stay away from this company This may be the worst company I've encountered in ten years of home ownership

I would recommend thinking twice before using M&M Irrigation They visited my home three times to repair broken irrigation lines, and never completed the job After the first visit, they reported the job doneI turned on my main water line and it looked like a volcano shooting out of the unrepaired broken pipeThey never even checked to see if the leak was repaired They still managed to bill me almost $for terrible service I complained to Mike, the owner, but he explained that I just didn't understand the intricacies of repairing an irrigation systemI understand their service is terrible, and I would recommend staying away from this companyI would like to have the bill adjusted because the charges were ridiculous After the third visit I told him not to return, and I found a Company who spent twice the time, completed the job, and charged me half- the price Beware M and M irrigation I also asked the owner Mike to call me numerous timesTexting seems to be his only mode of communication

Our Customer Service team promptly responded to *** ***’s request, and a full refund was issued on May *, with documentation of the transactionPlease note that we do not have control over how
quickly a customer’s bank applies a refund; generally, this process can take two-five daysBefore purchasing this product, all customers are required to approve the non-refundable terms of our subscription contract as outlined at ***We refunded *** *** the full amount notwithstanding as a one-time courtesyAdditionally, we spoke with *** *** on May **, 2014, and she confirmed this issue was resolved expediently and that she is satisfied with her customer service experience at the Foundation Center

I hired this company to adjust and fix my lawn sprinkler systemThey attempted to fix and adjust the direction and work on my timer Not working
On 4/29/M&M company came to my house to fix lawn sprinklers and timersHeads were replaced and timer was adjustedI paid with a check for $and the worker stated that if I had any further issues to contact themThe next day the timer was all off and watered my grass for over min ( set for min ) and the heads were pointed in the streetI have now had to pay over $for water this week I have turned off the timer but I have attempted to call them at least times the message goes to voice mail and no one has return my call or come out to adjust the heads and fix timer IF needed I will pay for visit but it is under the day period

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I paid for a monthly basic subscription to the Foundation Center to have access to information of grants and grant writers. However, the basic subscription does not name any grant results at all. The website promises access to grants and grant writers, but is poorly designed and convoluted. After following all the instructions on the website and meticulously filling in all of the indexes multiple times I still get an error message for zero search results. They promise that if I pay even more money then I will gain access to the data I need.Desired Settlement: I would like my money returned to me since did not benefit in anyway or receive any form of data at all.

Consumer

Response:

At this time, I have not been contacted by Foundation Center regarding complaint ID [redacted]. My credit card company reimbursed me since the service I paid for were not provided from the Foundation Center. Master Card/ Capital One then billed the company to retrieve the amount. I am not aware if that amount was ever returned to Master Card. I cancelled my account, and I think that's all I can do. I am very disappointed with the Foundation Center, but I don't think there is anything further that I can do. Thank you for trying to resolve the problem.

Sincerely,

Review: I went online to order a list of foundations to search through from the "Foundation Center" online site; which cost $19.95 a month. I made this transaction on May *, 2014 around 10:30pm and when I got to the site, it was too confusing, and I didn't see a list of foundations that suits what I was seeking/looking for. It only took about 10-15mins to where I didn't see anything I wanted and I immediately sent an email message to the online center t ask for a refund to be applied back to my credit card, because I didn't use the site and I didn't see/or find what their ad stated I would. I received a message back form them a ([redacted]) and stated that a refund have been return to my credit card, but as of today (May *) I have not received it.Desired Settlement: Just to get my money back, which I have not received.

Business

Response:

Our Customer Service team promptly responded to [redacted]’s request, and a full refund was issued on May *, 2014 with documentation of the transaction. Please note that we do not have control over how quickly a customer’s bank applies a refund; generally, this process can take two-five days. Before purchasing this product, all customers are required to approve the non-refundable terms of our subscription contract as outlined at [redacted]. We refunded [redacted] the full amount notwithstanding as a one-time courtesy. Additionally, we spoke with [redacted] on May **, 2014, and she confirmed this issue was resolved expediently and that she is satisfied with her customer service experience at the Foundation Center.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,