Foundation Finance Company

Review: When I log into the website and pay my bill I want to be abel to see my statements. There is a link for statements; however the files are unviewable. I have called numerous times and get different answers to the problem. I was told I had to open the file with Internet Explorer. Then I was told I could only open with adobe. All attempts to open have failed. This last time that I called I was told quite rudely, customers are not allow to view statements from the website. One of the customer service agents had access to my password from their computer without my permission, isn't this a violation of privacy.Desired Settlement: Make my statement viewable for me from the website. I don't want mailed statements, it is a waste of natural resources.

Business

Response:

I apologize that this customer is having difficulty viewing statements online. However, we have thousands of customers who are able to do it each day so I am assuming the issue is a setting on the customer's end. With various browsers, privacy settings, firewalls and other technical considerations we occasionally have to help troubleshoot. We are happy to do so - just call ###-###-####.