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Foundations By Thompson, Inc.

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Foundations By Thompson, Inc. Reviews (13)

Because of the crazy weather, from winter summer in a day, our company got overwhelmed with A/C calls and was unable to cater to the spring maintenance request of Mr
*** and several others as wellWe offered Mr*** 1/of his money back for the remaining six months of his contract, as well as an additional HVAC contract for the next year for free

Miss *** was explained our contractual agreement several timesour maintenance contract clearly states that we can condemn unrepairable Equipment… Or either party can cancel the agreement at any time… apparently if Miss *** renewed our agreement seven times over a seven yearShe was
satisfied with our service… Until her water heater needed to be replacedthanks

Mr***'s job , at the time of this complaint was 100% complete and functioningThe request for the DPL meter had already been submittedAs I respond the meter has been installed, inspected and passedThis should satisfy his first request2. To the best of my knowledge his
paperwork has been submitted as far as we can take itWe are awaiting on documents from the Public Service Commission. *** *** is no longer with our companyWe have hired another manager and are currently reviewing the past few months to make sure client paperwork is in orderAgain, I believe Mr*** is on trackWe have made it abundantly clear to him, as we do all of our clients, that solar grants and rebates are a lengthy processWe pay a fee to Enerbank so that our clients get months same as cash financing, to give time for the rebates to be processed and funded. Mr*** has defamed my company by sending out and misleading statements to all of his neighbors and anyone that would listenI have contacted my attorney in regards to thisI will not guarantee anything that is not specifically in the contract we signed, as he appears to be someone who will never be happy no matter what our effortsI am going to forward the slanderous email next for your review. Advanced Solar and Heating

Well thank God he will never do business with us againI have a hard time prioritizing someone who emailed 1000 of his neighbors calling me a thiefHis paperwork is actually at the same production level as quite a few of my solar customersAs soon as AC season is over I will be filing a lawsuit against Mr*** for his comments and hate campaign against my companyMy understanding is that once the lawsuit is filed, that will close this complaintI am going to send a second email shortly attaching a screen shot of the state website showing the progress of our solar clientsWe work on our clients paperwork daily, the graph shows the progression of his paperworkI think Mr***s real frustration is that we did not cower to his threats and bullyingI would love for Mr*** to expand on how I'm a thief and what I have stolen from himWe are not contractually obligated to do Mr***'s paperworkWe do it as a courtesy to our clientsWe will continue to treat Mr*** with the same professional courtesy, even in light of the fact he has treated us badly and defamed our company,

In response to the complaint *** filed through the Revdex.com, we have fulfilled our contractual obligation on the project for *** *** at *** *** *** *** ** *** The installation work was permitted, work was completed, and job reports for heating, air
conditioning, and solar were all signed off on as completeThe customer seemed to be satisfied with all mechanical work that was provided but was unhappy with the tree trimming that removed shade from solar panelsAt that time Mr*** did not feel he should have to pay his remaining balance owed on the installationHe did, however, verbally agree that if we moved additional trees, he would promptly pay us the remaining balance dueWe did approximately $800-$of additional tree work removal at no cost to Mr***After we completed this additional tree work, Mr*** still refused to pay his remaining balance, at which point we terminated the business relationshipThe reaming balance still owed on the installation is $The job was completed in the Fall of I am speculating why it has taken years to generate this complaintThe only conclusion I can come to is that the mechanical systems that we installed are all very sophisticated pieces of equipment and there are few, if any, Dover contractors that would be familiar with this type of equipmentOver the past four years, he has more than likely found service extremely difficultThe $he thought he saved in not paying what was due, is probably now being realized was an expensive decision
Regards,
Advanced Solar Heating & Cooling

William Tidaback (Owner)
Advanced Solar and Heating
N Bridge Street
Elkton, MD
410-392-

Mr***'s job , at the time of this complaint was 100% complete and functioningThe request for the DPL meter had already been submittedAs I respond the meter has been installed, inspected and passedThis should satisfy his first request2. To the best of my knowledge
his paperwork has been submitted as far as we can take itWe are awaiting on documents from the Public Service Commission. *** *** is no longer with our companyWe have hired another manager and are currently reviewing the past few months to make sure client paperwork is in orderAgain, I believe Mr*** is on trackWe have made it abundantly clear to him, as we do all of our clients, that solar grants and rebates are a lengthy processWe pay a fee to Enerbank so that our clients get months same as cash financing, to give time for the rebates to be processed and funded. Mr*** has defamed my company by sending out and misleading statements to all of his neighbors and anyone that would listenI have contacted my attorney in regards to thisI will not guarantee anything that is not specifically in the contract we signed, as he appears to be someone who will never be happy no matter what our effortsI am going to forward the slanderous email next for your review.
Advanced Solar and Heating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But will not consider this matter closed until I have actually received the refund check.
Regards,

In response to the complaint [redacted] filed through the Revdex.com, we have fulfilled our contractual obligation on the project for [redacted] at [redacted] The installation work was permitted, work was completed, and job reports for heating, air conditioning,...

and solar were all signed off on as complete. The customer seemed to be satisfied with all mechanical work that was provided but was unhappy with the tree trimming that removed shade from solar panels. At that time Mr. [redacted] did not feel he should have to pay his remaining balance owed on the installation. He did, however, verbally agree that if we moved additional trees, he would promptly pay us the remaining balance due. We did approximately $800-$1000 of additional tree work removal at no cost to Mr. [redacted]. After we completed this additional tree work, Mr. [redacted] still refused to pay his remaining balance, at which point we terminated the business relationship. The reaming balance still owed on the installation is $1400. The job was completed in the Fall of 2011. I am speculating why it has taken 4 years to generate this complaint. The only conclusion I can come to is that the mechanical systems that we installed are all very sophisticated pieces of equipment and there are few, if any, Dover contractors that would be familiar with this type of equipment. Over the past four years, he has more than likely found service extremely difficult. The $1400 he thought he saved in not paying what was due, is probably now being realized was an expensive decision.
Regards,
Advanced Solar Heating & Cooling

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

July 25, 2016 I have read Mr. [redacted]’s response to my original complaint (filed with Revdex.com 5/19/2016) which took him until 7/12/2016 to complete.   This should give an example of the issues that exist with Advanced Solar and [redacted]eliness.   I will continue to state the FACTS and my TOTAL dissatisfaction with Advanced Solar with regards to their lackadaisical and cavalier attitude towards both their verbal and contractual commitment made to me. I entered into agreement with Advanced Solar in November 2015 for a 30 panel solar system to be installed on the roof of my home.  I was informed by Mr. [redacted] that this $30,000 system would qualify for both Federal and State rebates that would most likely amount to approximately $14, 946.00.  I was informed by Mr. [redacted] on multiple occasions that completion of the necessary paperwork for these rebates needed to be and would be handled by his company.  I, however, was responsible to acquire the Federal Income tax rebate of $8001.00 on my own when completing my yearly taxes.   This would leave $6,945.00 in incentive rebates from the State and local agencies that I could ONLY receive if/when Mr. [redacted] completed his required paperwork.    I took out a “12 month same as cash loan” per HIS recommendation that would cover the $14,946.00 with the assumption that he would complete his paperwork in a reasonable [redacted]e period such that I would get my rebates in [redacted]e to cover this loan. Here are the facts:The installation of the panels/energy convertor started on my home in mid-February 2016. The 1st phase of the system (solar panels on roof and energy Solar Edge energy convertor installed in home) completed end of March, 2016. I was instructed by Mr. [redacted] that DPL would be out to my home in 7-10 business days to change over the outside electric meter so that I would be tied into the energy grid – so the energy I was producing would be credited to DPL and my monthly electric costs.   Over the course of the next 7-8 weeks I made 8 phone calls to DPL and dozens of calls, texts and e-mails to Mr. [redacted] attempting to get him to complete the 2nd part of the required DPL paperwork for this meter to be installed.  He received an e-mail from DPL – he disregarded it.  Finally, on my 8th call to DPL – the DPL representative put me onto a conference call to Mr. [redacted] and instructed him that his paperwork was incomplete and they wanted him to correct it such that they could satisfy my meter change over.   My new meter was changed over in 2 days after this effort on my part.  In this instance, Mr. [redacted] failed in his responsibility to properly handle paperwork as agreed upon by him.  The 2nd phase of the installation of my system was completed April 19th, 2016- where a mandatory communication line from the Solar Edge convertor connecting to the internet occurred.  At the [redacted]e this connection was completed, Mr. [redacted]s’ son, [redacted] instructed me that Advance Solar office manager would contact me in 1-2 days with the log in and sign on instructions so that I could establish an on-line account with the manufacturer of the Solar Convertor.   This connection is MANDATORY in order to qualify for the SEU – Solar Renewable Energy Credit of $3,645.00.   This connection is needed so that the SEU – can monitor my solar making capacities for 20 years.   By being able to check in on my system, they can monitor my energy and by doing so, they provide the rebate up-front to me.  Over the course of the next 3 months I made 10 phone calls to Solar Edge in California in my attempt to determine if Advanced Solar completed their necessary paperwork such that I could establish and online connection to the solar convertor in my system.  They sent him an e-mail – which they state he ignored.   It wasn’t until July 12, 2016 where as a matter of frustration on the part of Solar Edge company representatives in California where they went ahead and just gave me access to the gateway such that my system could be monitored remotely.   Again, I cite this as a failure by Mr. [redacted] to complete his obligation to me as contracted.    The SEU paperwork necessary for the up-front credit of $3,645.00 (as of July, 12, 2016) HAS NEVER BEEN RECEIVED by the Delaware Public Service Commission.   Where this is Mr. [redacted]’s obligated responsibility to handle this paperwork requirement, I find myself struggling now to manage it with the help of representative from the DE PUC.  They are not pleased that this contractor has not completed this process.  Again, this is a failure on the part of Mr. [redacted] to complete necessary paperwork as agreed upon contractually.Lastly, as of July 12, 2016 – the necessary paperwork for the Delaware Green Energy Fund Program ($3,300.00 rebate) has NOT been completed by Advanced Solar.   I have contacted this agency about a dozen [redacted]es to see where this paperwork process is.  They have e-mailed Mr. [redacted] with a request that he complete said paperwork.  According to their representative – he has ignored this e-mail.According to their representative, there are other Advanced Solar customers sitting in a similar state waiting for Mr. [redacted] to complete necessary obligated paperwork.  Again I find myself having to attempt to complete this paperwork – again, this is a failure of Mr. [redacted]. Now, Mr. [redacted]’s initial response to my Revdex.com claim is that:1.        “To the best of my knowledge (my) paperwork has been submitted as far as we can take it”.  Well, this is not true as evidenced by the body of support I have provided.   Much paperwork remains incomplete and much has not even BEEN submitted.   This is a fact. 2.        “I believe Mr. [redacted] is on track – we have made it clear that solar rebates are a lengthy process…”  This process has been extraordinarily lengthier because the paperwork required by these agencies has not been completed by Advanced Solar.  This is a fact.  If Mr. [redacted] told me up front he was NOT going to complete the paperwork necessary to guarantee I would even have a chance at getting my rebates I would not have entered into agreement to do business with him. 3.        “We pay Enerbank a fee so that our clients get 18 months same as cash”. Enerbank does not offer an 18 month same as cash – or at least did not for me.   It was 12 months.  I started the process with them March 30th, 2016.   4 months of those 12 has passed and my paperwork for the rebates/grants have not been completed by Mr. [redacted].  I most likely won’t make this deadline now as a result of his lackadaisical and cavalier attitude to his responsibilities to complete the paperwork process.   This is a fact. 4.        “…(Mr. [redacted]) …appear to be someone who will never be happy no matter what our efforts”.Mr. [redacted] entered into a contractual agreement with Mr. [redacted], Advanced Solar in 2015 where he promised he would install a solar system and manage all the paperwork necessary for me to qualify for Solar Energy credits and rebates.   As of today, July 25, 2016 – Mr. [redacted] has NOT kept his end of the agreement – this is a fact.   Therefore, I am definitely dissatisfied with him and his company.   I will never do business with the company again.  I feel Mr. [redacted] owes me the decency to prioritize MY account – personally – ASAP and complete the necessary paperwork that he verbally and contractually agreed he would do.   That is the ONLY way this complaint can be satisfactorily closed.

Because of the crazy weather, from winter summer in a day, our company got overwhelmed with A/C calls...

and was unable to cater to the spring maintenance request of Mr. [redacted] and several others as well. We offered Mr. [redacted] 1/2 of his money back for the remaining six months of his contract, as well as an additional HVAC contract for the next year for free.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

July 25, 2016
 
I have read Mr. [redacted]’s response to my original complaint (filed with Revdex.com 5/19/2016) which took him until 7/12/2016 to complete.   This should give an example of the issues that exist with Advanced Solar and [redacted]eliness.   I will continue to state the FACTS and my TOTAL dissatisfaction with Advanced Solar with regards to their lackadaisical and cavalier attitude towards both their verbal and contractual commitment made to me.
 
I entered into agreement with Advanced Solar in November 2015 for a 30 panel solar system to be installed on the roof of my home.  I was informed by Mr. [redacted] that this $30,000 system would qualify for both Federal and State rebates that would most likely amount to approximately $14, 946.00.  I was informed by Mr. [redacted] on multiple occasions that completion of the necessary paperwork for these rebates needed to be and would be handled by his company.  I, however, was responsible to acquire the Federal Income tax rebate of $8001.00 on my own when completing my yearly taxes.   This would leave $6,945.00 in incentive rebates from the State and local agencies that I could ONLY receive if/when Mr. [redacted] completed his required paperwork.    I took out a “12 month same as cash loan” per HIS recommendation that would cover the $14,946.00 with the assumption that he would complete his paperwork in a reasonable [redacted]e period such that I would get my rebates in [redacted]e to cover this loan.
 
Here are the facts:
The installation of the panels/energy convertor started on my home in mid-February 2016.
 
The 1st phase of the system (solar panels on roof and energy Solar Edge energy convertor installed in home) completed end of March, 2016.
 
I was instructed by Mr. [redacted] that DPL would be out to my home in 7-10 business days to change over the outside electric meter so that I would be tied into the energy grid – so the energy I was producing would be credited to DPL and my monthly electric costs.   Over the course of the next 7-8 weeks I made 8 phone calls to DPL and dozens of calls, texts and e-mails to Mr. [redacted] attempting to get him to complete the 2nd part of the required DPL paperwork for this meter to be installed.  He received an e-mail from DPL – he disregarded it.  Finally, on my 8th call to DPL – the DPL representative put me onto a conference call to Mr. [redacted] and instructed him that his paperwork was incomplete and they wanted him to correct it such that they could satisfy my meter change over.   My new meter was changed over in 2 days after this effort on my part.  In this instance, Mr. [redacted] failed in his responsibility to properly handle paperwork as agreed upon by him.
 
The 2nd phase of the installation of my system was completed April 19th, 2016- where a mandatory communication line from the Solar Edge convertor connecting to the internet occurred.  At the [redacted]e this connection was completed, Mr. [redacted]s’ son, [redacted] instructed me that Advance Solar office manager would contact me in 1-2 days with the log in and sign on instructions so that I could establish an on-line account with the manufacturer of the Solar Convertor.   This connection is MANDATORY in order to qualify for the SEU – Solar Renewable Energy Credit of $3,645.00.   This connection is needed so that the SEU – can monitor my solar making capacities for 20 years.   By being able to check in on my system, they can monitor my energy and by doing so, they provide the rebate up-front to me. 
Over the course of the next 3 months I made 10 phone calls to Solar Edge in California in my attempt to determine if Advanced Solar completed their necessary paperwork such that I could establish and online connection to the solar convertor in my system.  They sent him an e-mail – which they state he ignored.   It wasn’t until July 12, 2016 where as a matter of frustration on the part of Solar Edge company representatives in California where they went ahead and just gave me access to the gateway such that my system could be monitored remotely.   Again, I cite this as a failure by Mr. [redacted] to complete his obligation to me as contracted.   
The SEU paperwork necessary for the up-front credit of $3,645.00 (as of July, 12, 2016) HAS NEVER BEEN RECEIVED by the Delaware Public Service Commission.   Where this is Mr. [redacted]’s obligated responsibility to handle this paperwork requirement, I find myself struggling now to manage it with the help of representative from the DE PUC.  They are not pleased that this contractor has not completed this process.  Again, this is a failure on the part of Mr. [redacted] to complete necessary paperwork as agreed upon contractually.
Lastly, as of July 12, 2016 – the necessary paperwork for the Delaware Green Energy Fund Program ($3,300.00 rebate) has NOT been completed by Advanced Solar.   I have contacted this agency about a dozen [redacted]es to see where this paperwork process is.  They have e-mailed Mr. [redacted] with a request that he complete said paperwork.  According to their representative – he has ignored this e-mail.
According to their representative, there are other Advanced Solar customers sitting in a similar state waiting for Mr. [redacted] to complete necessary obligated paperwork.  Again I find myself having to attempt to complete this paperwork – again, this is a failure of Mr. [redacted].
 
Now, Mr. [redacted]’s initial response to my Revdex.com claim is that:
1.        “To the best of my knowledge (my) paperwork has been submitted as far as we can take it”.  Well, this is not true as evidenced by the body of support I have provided.   Much paperwork remains incomplete and much has not even BEEN submitted.   This is a fact.
2.        “I believe Mr. [redacted] is on track – we have made it clear that solar rebates are a lengthy process…”  This process has been extraordinarily lengthier because the paperwork required by these agencies has not been completed by Advanced Solar.  This is a fact.  If Mr. [redacted] told me up front he was NOT going to complete the paperwork necessary to guarantee I would even have a chance at getting my rebates I would not have entered into agreement to do business with him.
3.        “We pay Enerbank a fee so that our clients get 18 months same as cash”. Enerbank does not offer an 18 month same as cash – or at least did not for me.   It was 12 months.  I started the process with them March 30th, 2016.   4 months of those 12 has passed and my paperwork for the rebates/grants have not been completed by Mr. [redacted].  I most likely won’t make this deadline now as a result of his lackadaisical and cavalier attitude to his responsibilities to complete the paperwork process.   This is a fact.
4.        “…(Mr. [redacted]) …appear to be someone who will never be happy no matter what our efforts”.
Mr. [redacted] entered into a contractual agreement with Mr. [redacted], Advanced Solar in 2015 where he promised he would install a solar system and manage all the paperwork necessary for me to qualify for Solar Energy credits and rebates.   As of today, July 25, 2016 – Mr. [redacted] has NOT kept his end of the agreement – this is a fact.   Therefore, I am definitely dissatisfied with him and his company.   I will never do business with the company again. 
I feel Mr. [redacted] owes me the decency to prioritize MY account – personally – ASAP and complete the necessary paperwork that he verbally and contractually agreed he would do.   That is the ONLY way this complaint can be satisfactorily closed.

William Tidaback (Owner)Advanced Solar and Heating307 N Bridge StreetElkton, MD  21921 410-392-0911

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Address: 307 N. Bridge Street, 216, Elkton, Maryland, United States, 21921

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