Foundations replied that the packages were tracked (UPS Tracking Numbers: First package - [redacted] Second package - [redacted] ) and delivered on 6/8/to consumer's front door
Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ Our customer service team received the complaintant's call late Friday afternoon, April 24, (the same day he filed the report with Revdex.com.) As our warehouse was already closed for the day we informed him we would ship the replacement hardware out on Monday and we would send it via overnight serviceWe do not know why the initial replacement part order was incorrect but we did agree to provide him the correct parts as soon as he informed usUnfortunately it was too late on Friday to ship them that dayWe believe the complaintant has now received the replacement parts (tracking showed they were delivered Tuesday 4/28, 12:50pm) and we believe this issue has now been resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) did not appreciate the customer service and I had to wait for weeks for the replacement parts
DONT GIVE REFUNDS FOR BAD PRODUCTS
MAKE YOU SHIP FURNITURE BACK & STILL KEEP YOUR $700.00
NEVER RESPOND BACK
THEY BLAME EVERYTHING ON WALMART OR AFFIRM
FOUNDATIONS WORLDWIDE ARE
TOTAL SCAMS
CALL POLICE ON THEM
AND ON
AFFIRM
***
DONT BUY FROM FOUNDATIONS WORLDWIDE
Foundations replied that the packages were tracked (UPS Tracking Numbers: First package - [redacted] Second package - [redacted] ) and delivered on 6/8/to consumer's front door
Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ Our customer service team received the complaintant's call late Friday afternoon, April 24, (the same day he filed the report with Revdex.com.) As our warehouse was already closed for the day we informed him we would ship the replacement hardware out on Monday and we would send it via overnight serviceWe do not know why the initial replacement part order was incorrect but we did agree to provide him the correct parts as soon as he informed usUnfortunately it was too late on Friday to ship them that dayWe believe the complaintant has now received the replacement parts (tracking showed they were delivered Tuesday 4/28, 12:50pm) and we believe this issue has now been resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) did not appreciate the customer service and I had to wait for weeks for the replacement parts