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Founding farmers Reviews (8)

To Whom It May Concern:We received a letter of complaint regarding a forgotten makeup bag after a guest dined with us in DecemberShe claims to have called twice and no one from our establishment returned her callThis was unintentional and the message may have been lost somewhere along the way We are following up with the named employee in the claim and have already spoken to the guest, The issue has been resolved with the guestWe have no record of finding a makeup bag matching her description.If you have any additional questions, please do not hesitate to contact me.Best,Alex J [redacted]

It has come to our attention that a complaint has been made towards our business, Founding Farmer's TysonsThe complaint ID [redacted] is in reference to an incident that occurred on May 2th, Our guest had an issue with the billing amount for an entréeThere was a communication break down between our employee and our guestUnfortunately, we did not resolve the issue at the time of the visitWe understand why a guest would be upset with our service at the time of this incidentWe would like to make it right as soon as possibleI have researched the incidentThe guest had requested one of our "Butcher's Cuts" steak entréesThe menu the guest received did not have updated pricing and we accept full responsibility for this misrepresentationThey were informed the steak was $17,The “Butcher's Cut" is actually a market price entrée, as we use different cuts of locally raised beef that we expertly butcher in house dailyThat particular steak option was a $"Butcher Cut." Our team should have been more upfront with the price change,We take full responsibility for the incident and would like to refund the full amount of the entréeOn May 15th, 2015, reached out to the guest via e-mail and telephone to retrieve payment informationIn order to protect our customer's personally information, we do not hold credit card information more than two daysUnfortunately, I was unable to get in touch with the guestOur accounting team is more than happy to replace lost receipts and refund payments if our guests are not completely satisfiedIf we obtained payment information, we can process the refund the same dayIt is our hope that we are able to make this situation and relationship with our guest rightLogan K.Finance Assistant

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

It has come to our attention that a complaint has been made towards our business, Founding Farmer's TysonsThe complaint ID *** is in reference to an incident that occurred on May 2th, Our guest had an issue with the billing amount for an entréeThere was a communication break down
between our employee and our guestUnfortunately, we did not resolve the issue at the time of the visitWe understand why a guest would be upset with our service at the time of this incidentWe would like to make it right as soon as possible. I have researched the incidentThe guest had requested one of our "Butcher's Cuts" steak entréesThe menu the guest received did not have updated pricing and we accept full responsibility for this misrepresentationThey were informed the steak was $17,The “Butcher's Cut" is actually a market price entrée, as we use different cuts of locally raised beef that we expertly butcher in house dailyThat particular steak option was a $"Butcher Cut." Our team should have been more upfront with the price change,We take full responsibility for the incident and would like to refund the full amount of the entréeOn May 15th, 2015, reached out to the guest via e-mail and telephone to retrieve payment informationIn order to protect our customer's personally information, we do not hold credit card information more than two daysUnfortunately, I was unable to get in touch with the guestOur accounting team is more than happy to replace lost receipts and refund payments if our guests are not completely satisfied.If we obtained payment information, we can process the refund the same dayIt is our hope that we are able to make this situation and relationship with our guest right.Logan K.Finance Assistant

To Whom It May Concern:We received a letter of complaint regarding a forgotten makeup bag after a guest dined with us in DecemberShe claims to have called twice and no one from our establishment returned her callThis was unintentional and the message may have been lost somewhere along the way
We are following up with the named employee in the claim and have already spoken to the guest, The issue has been resolved with the guestWe have no record of finding a makeup bag matching her description.If you have any additional questions, please do not hesitate to contact me.Best,Alex J***

To Whom It May Concern:We received a letter of complaint regarding a forgotten makeup bag after a guest dined with us in December. She claims to have called twice and no one from our establishment returned her call. This was unintentional and the message may have been lost somewhere along the way....

We are following up with the named employee in the claim and have already spoken to the guest, The issue has been resolved with the guest. We have no record of finding a makeup bag matching her description.If you have any additional questions, please do not hesitate to contact me.Best,Alex J[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

It has come to our attention that a complaint has been made towards our business, Founding Farmer's Tysons. The complaint ID [redacted] is in reference to an incident that occurred on May 2th, 2015. Our guest had an issue with the billing amount for an entrée. There was a communication break down...

between our employee and our guest. Unfortunately, we did not resolve the issue at the time of the visit. We understand why a guest would be upset with our service at the time of this incident. We would like to make it right as soon as possible. I have researched the incident. The guest had requested one of our "Butcher's Cuts" steak entrées. The menu the guest received did not have updated pricing and we accept full responsibility for this misrepresentation. They were informed the steak was $17,00. The “Butcher's Cut" is actually a market price entrée, as we use different cuts of locally raised beef that we expertly butcher in house daily. That particular steak option was a $34 "Butcher Cut." Our team should have been more upfront with the price change,We take full responsibility for the incident and would like to refund the full amount of the entrée. On May 15th, 2015, reached out to the guest via e-mail and telephone to retrieve payment information. In order to protect our customer's personally information, we do not hold credit card information more than two days. Unfortunately, I was unable to get in touch with the guest. Our accounting team is more than happy to replace lost receipts and refund payments if our guests are not completely satisfied.
If we obtained payment information, we can process the refund the same day. It is our hope that we are able to make this situation and relationship with our guest right.
Logan K.Finance Assistant

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Address: 1924 Pennsylvania Ave NW, Washington, District of Columbia, United States, 20006

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