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Fountain Buick GMC

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Fountain Buick GMC Reviews (1)

BE WARNED!!!! I would give 0 Stars if it was on here.

I got my 2016 GMC Yukon from another dealership 3 hours away and it happen to get a leak in the roof after 5000 miles (It happens human error) however I take it to the closes GMC dealership near me which happens to be Fountain , when I pulled up to get it fixed it had water damage on headliner and the leak , I was VERY clear that my number 1 concern was the headliner (my wife has a allergy to mold) they assured me it was going to get fixed and they would take good care of me. 1 week later went to pick up the service advisor Joey H[redacted] assured me everything was fixed and handed me the keys after he drove the car around to deliver it to me. I got in the car and looked up and guess what no one did anything to the headliner , Not only that but they completely scratched up 4 of my panels added a grease mark to the headliner and a grease stain on the leather seats. So they told me to bring it back the following week. After getting in touch with GMC corp I finally brought it back to get fixed , again after another week I picked it up , the advisor joey h[redacted] DID NOT walk over to me to verify the car he again just handed me the keys and assured me they replaced the panels (by the way after saying we didnt do the damage in my 5000 mile 60000 yukon) but again said everything was done. I get into my car and to my surprise (not really) they detailed the car and sorta cleaned the headliner but the scratched panels that joey h[redacted] assured me they replaced wa not replaced but a sad attempt and polishing it to hide the marks(didnt work) and the grease stain on the headliner is still there. So basically Joey H[redacted] Lied to me , Nothing but the leak was fixed and my brand new yukon has more damage than it started with. Be warned if you take your car there JOEY H[redacted] is either a liar or not a good advisor and should not rep this dealership and I would advise all of you to look at everything before you leave caue they certainly try to cut corners. My advise to the dealership is stop cutting corners to try to squeeze your client, rather build a relationship and maybe they would come back to buy more cars from you. Just a side note if this happens to you call GM direct and make sure you have them open a case and make notes about the warranty so if you do have this issue you can look back at paper trail.

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Address: 8701 S Orange Blossom Trl, Orlando, Florida, United States, 32809-7911

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