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Fountain of Youth Inn

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Fountain of Youth Inn Reviews (3)

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, *** ***

July 28, 2017To whom it may concern, I'm writing you in regards to ID # ***This party came to our motel and received a beautiful remodeled roomOn this day of arrival our tempetures that day were degreesThis young couple tried to tell us our air conditioner didn't
workThis was an excellent working air conditioner. We gave them another room which was not a queen room but a king room at the same price as what they originally were inWe went to the queen room which they were complaining about and found that they had nothing to be upset about as the air conditioner was working fineIt basically was that they didn't give the air conditioner enough time to cool the room off, with such high temps that dayWe could tell at that time that they had been drinking. After their beligerant rant about the queen room, several hours passed and we had a couple come in to book a double queen room for the nightThis couple had children and a dogThe only room we had left for what they requested was above the couple that was beligerant beforeAs the new customers were unloading their car in comes the couple below themWhen they entered the office they had some belongings in their arms and were demanding their money backThis couple is lieing through their teeth about how this all went down First of all I had spoken to this couple on the phone before they got to our motel and told them and the other couple that were in the parking lot with them when they arrived, that we were going to be gone and would be back soon and asked them to wait in the parking lot till we got back as it would not be to long and they said " that would be fine as they were more than an hour out of Thermopolis 'We knew we would be back before then and we wereObviously they were closer than they thought. When they came in the office it was obvious that they were intoxicatedThey were hollering to the point that they scared our dogs which we had with us in the office and they ran and hid I told them when they were hollering at me over the noise from the couple that just checked in, that they haven't even given them a chance to get in their room as they just checked in I also told them that their wasn't a refund for their room as they were being very unreasonableThe man was screaming at me that he was going to get a refund or else, what ever that meantWhen I followed them out to the parking lot it was because they were still hollering at the top of their lungs about not getting a refund I tried to get them to stop yelling because of the other guests trying to sleepTheir was absolutely no reason for them to leave as the couple above them was done hauling their belongings to their room and they were very quietThis couple did not come back because of our towels, it was because they left an arrangement of flowers from the funeral they attended before they checked into our motelWhen we cleaned the rooms they had been in we found lots of empty beer cans and empty wine boxes Wa did not throw the arrangement of flowers away and left them in the room hoping they would return for them as they didThey were so nice that morning they came back and had-obviously sobered upThey are once again not telling the truth about my husband that morning and that he was aggessive with themHe did not call them a her over the air conditioning, he just told them that the air conditioning was working in that room and they just didn't give it enough time to cool the room with what high temps we had that dayWe bent over backwards to accomidate this couple and their had not been a half hour to listen to the'couple unloading their carThey were to intoxicated to realize it was 12:am at the point of entering the office I hate that this was turned over to you, but again they have told you exagerated liesThank you,for, your time. Jeffery and Dottie P***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 600 Broadway St, Thermopolis, Wyoming, United States, 82443-2720

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