Complaint: [redacted] I am rejecting this response because: I was told we were only signing the age so that I could get a price on the truck we were looking atI specifically told s*sman and credit manager NOTTo pull a credit report the both said the wouldn't until I called the following day to tell how much I could put down on the truck My wishes were completely ignored I have told by the s*sman, credit manager and [redacted] the Vice President that they had the legal right to do what they didI still feel that I was lied to about the reason I needed to sign the sheet for pricing [redacted] was much better about explaining that I gave them the legal right to check credit but ethical rights are still another matter He apologized for doing it but reiterated they were legally in the clearI was more concerned with moral and ethical rightsI never intended to sue or press any charges I just felt cheated and lied to and misledI appreciate [redacted] calling but he did not tell the Revdex.com the whole storyHi only said they didn't do anything illegal Regards, [redacted] ***
Dear ***, I want to clarify from the compliant belowThe findings are that we did have a signed document from the customer stating that it was ok for us to pull creditI have contacted the customer and explained that she did sign a document that is in our possessionThe customer and I understand that it was a lack of communication and he wanted more information on the vehicle which he was inquiring aboutThe customer expressed concern about how his matter was handledI expressed our apologies to the client and explained to him that it was a misunderstandingHe agreed and thanked me for the callI gave the customer my information and cell numberThe customer called me back a hour later and again expressed his gratitude for the way I handled his complaintThe customer also said that they would be emailing the Revdex.com for the way it was handledIf you have any questions on this resolved matter please feel free to call or email me directThank you*** *** *** Vice President
Complaint: ***
I am rejecting this response because:The issue is not that I signed the loan application without first reading it - this has been stipulated.The is is the behavior of Ram Country, to wit:- Ram Country charged me $40,for a used vehicle with a MSRP of $25,- new.- Ram Country entered fraudulent information on the loan application in order that it would be approved, specifically:a) increasing my monthly income from $to $5,250, andb) decreasing my monthly rent from $to $225.Furthermore:Ram Country did not offer to buy back the vehicle, butRam Country did offer me $5,- if I would tell the OCCC to stop their investigation.Finally, Ram Country mis-stated my proposed resolution, which is:1) Ram Country returns the money they fraudulently received from the bank, and2) Ram Country informs the bank (as they already admitted to me) that the $22,already paid by me is a fair price for the vehicle and therefore no loan is requiredAnd either:3) Ram Country keeps the vehicle and returns me my $22,599, or4) Ram Country keeps my $22,and I keep the vehicle
Regards,
*** ***
We have contacted the customer agreed to giving us permission to pull her credit. Thank you, [redacted] Inventory Control Manager/General Manager Assistant
Complaint: [redacted]
I am rejecting this response because: I was told we were only signing the age so that I could get a price on the...
truck we were looking at. I specifically told s[redacted]sman and credit manager NOTTo pull a credit report the both said the wouldn't until I called the following day to tell how much I could put down on the truck. My wishes were completely ignored. I have told by the s[redacted]sman, credit manager and [redacted] the Vice President that they had the legal right to do what they did. I still feel that I was lied to about the reason I needed to sign the sheet for pricing. [redacted] was much better about explaining that I gave them the legal right to check credit but ethical rights are still another matter He apologized for doing it but reiterated they were legally in the clear. I was more concerned with moral and ethical rights. I never intended to sue or press any charges I just felt cheated and lied to and misled. I appreciate [redacted] calling but he did not tell the Revdex.com the whole story. Hi only said they didn't do anything illegal
Regards,
[redacted]
We have met with the customer and reviewed all of the documents that the customer has signed. All of the documents and procedures were legal and binding. The customer signed all of the documents and acknowledged it was her signature. It was explained to the customer that all...
procedures were followed and the bank now owns the vehicle and she must deal with the bank. We attempted to help the customer or buy the car back but the customer wants us to pay off the car and allow her to keep it and that is not a reasonable request.
Complaint: [redacted] I am rejecting this response because: I was told we were only signing the age so that I could get a price on the truck we were looking atI specifically told s
*sman and credit manager NOTTo pull a credit report the both said the wouldn't until I called the following day to tell how much I could put down on the truck My wishes were completely ignored I have told by the s
*sman, credit manager and [redacted] the Vice President that they had the legal right to do what they didI still feel that I was lied to about the reason I needed to sign the sheet for pricing [redacted] was much better about explaining that I gave them the legal right to check credit but ethical rights are still another matter He apologized for doing it but reiterated they were legally in the clearI was more concerned with moral and ethical rightsI never intended to sue or press any charges I just felt cheated and lied to and misledI appreciate [redacted] calling but he did not tell the Revdex.com the whole storyHi only said they didn't do anything illegal Regards, [redacted] ***
Dear ***, I want to clarify from the compliant belowThe findings are that we did have a signed document from the customer stating that it was ok for us to pull creditI have contacted the customer and explained that she did sign a document that is in our possessionThe customer and I understand that it was a lack of communication and he wanted more information on the vehicle which he was inquiring aboutThe customer expressed concern about how his matter was handledI expressed our apologies to the client and explained to him that it was a misunderstandingHe agreed and thanked me for the callI gave the customer my information and cell numberThe customer called me back a hour later and again expressed his gratitude for the way I handled his complaintThe customer also said that they would be emailing the Revdex.com for the way it was handledIf you have any questions on this resolved matter please feel free to call or email me directThank you*** *** *** Vice President
Complaint: ***
I am rejecting this response because:The issue is not that I signed the loan application without first reading it - this has been stipulated.The is is the behavior of Ram Country, to wit:- Ram Country charged me $40,for a used vehicle with a MSRP of $25,- new.- Ram Country entered fraudulent information on the loan application in order that it would be approved, specifically:a) increasing my monthly income from $to $5,250, andb) decreasing my monthly rent from $to $225.Furthermore:Ram Country did not offer to buy back the vehicle, butRam Country did offer me $5,- if I would tell the OCCC to stop their investigation.Finally, Ram Country mis-stated my proposed resolution, which is:1) Ram Country returns the money they fraudulently received from the bank, and2) Ram Country informs the bank (as they already admitted to me) that the $22,already paid by me is a fair price for the vehicle and therefore no loan is requiredAnd either:3) Ram Country keeps the vehicle and returns me my $22,599, or4) Ram Country keeps my $22,and I keep the vehicle
Regards,
*** ***
We have contacted the customer agreed to giving us permission to pull her credit. Thank you, [redacted] Inventory Control Manager/General Manager Assistant
Complaint: [redacted]
I am rejecting this response because: I was told we were only signing the age so that I could get a price on the...
truck we were looking at. I specifically told s[redacted]sman and credit manager NOTTo pull a credit report the both said the wouldn't until I called the following day to tell how much I could put down on the truck. My wishes were completely ignored. I have told by the s[redacted]sman, credit manager and [redacted] the Vice President that they had the legal right to do what they did. I still feel that I was lied to about the reason I needed to sign the sheet for pricing. [redacted] was much better about explaining that I gave them the legal right to check credit but ethical rights are still another matter He apologized for doing it but reiterated they were legally in the clear. I was more concerned with moral and ethical rights. I never intended to sue or press any charges I just felt cheated and lied to and misled. I appreciate [redacted] calling but he did not tell the Revdex.com the whole story. Hi only said they didn't do anything illegal
Regards,
[redacted]
We have met with the customer and reviewed all of the documents that the customer has signed. All of the documents and procedures were legal and binding. The customer signed all of the documents and acknowledged it was her signature. It was explained to the customer that all...
procedures were followed and the bank now owns the vehicle and she must deal with the bank. We attempted to help the customer or buy the car back but the customer wants us to pay off the car and allow her to keep it and that is not a reasonable request.