Fountain Valley Children's Dentistry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com,Thank you for taking the time to respondThe dispute is not who the money went to but the fact that I was not properly informed of the cost prior to the appointmentThe younger receptionist that was there the day of the consultation who advised the money was due “whenever” was not there the day of the procedureIt was not stated on the voicemail left for me the day before the appointment (which I have saved) nor was it implied by the anesthesiologist on his call or the day of as wellAt no point was I informed that this was due in full on the day of the procedureHad I been aware, I would have clearly rescheduled the appointment knowing that I was not financially preparedI was left sitting in the middle of the dentist office with no option of a payment plan and no guidance while my son was sedatedSubsequently I had to call my sister who ended having to pay with her credit card so I could leaveIn my opinion this is an unethical way to handle business which is why I have reported the incident to your office.Respectfully, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com,Thank you for taking the time to respondThe dispute is not who the money went to but the fact that I was not properly informed of the cost prior to the appointmentThe younger receptionist that was there the day of the consultation who advised the money was due “whenever” was not there the day of the procedureIt was not stated on the voicemail left for me the day before the appointment (which I have saved) nor was it implied by the anesthesiologist on his call or the day of as wellAt no point was I informed that this was due in full on the day of the procedureHad I been aware, I would have clearly rescheduled the appointment knowing that I was not financially preparedI was left sitting in the middle of the dentist office with no option of a payment plan and no guidance while my son was sedatedSubsequently I had to call my sister who ended having to pay with her credit card so I could leaveIn my opinion this is an unethical way to handle business which is why I have reported the incident to your office.Respectfully,*** ***

The consumer has left out some very important facts. Her son's appointment was not a routine dental visit, but a hour dental general anesthesia case, AKA I.Vsedation, administered by a dental
anesthesiologist. This is due to management needs of the patientHer disputed purchase price is the fee that was charged by the anesthesiologist and this fee goes straight to him. Our office protocol calls for a $deposit when the appointment is made and this amount is transferred to the anesthesiologist at the time of the appointment. Therefore, the $purchase price and the $disputed price is consistent with what we do. The anesthesiologist has no professional affiliation to our office, rather he is an independent contractor who we use to provide anesthesia service while we provide the dental treatmentHer son's dental treatment is 100% covered by her dental insurance, and she did not pay a dime for the dental work to our dental corporation. The $total fee she paid was to the anesthesiologist. Our corporation received $for the anesthesia service. Our protocol for IV sedation is as followsWhen a patient is determined to benefit from IV sedation at the initial dental visit, IV education is given to the parent along with information about our anesthesiologist and the fees charged by him. It is explained to the parent that the IV fee is due at the day of treatment and it is stressed that no payment plans are available We stress this point because many parents ask for payment plans. Yes, we understand it is a big chunk of money, but this is not a policy we make. It is the policy of our anesthesiologist days prior to the appointment, our anesthesiologist contacts the parent to review pre-anesthesia instructions and answers any questions the parent may have. This is important because of the innate risks associated with IV sedation. This is a discussion to be had between the patients parent and the anesthesiologist. Our dental office does not have this preoperative discussionSo when the parent called us with IV sedation questions, we cannot answer the questions
In summary:
1) The purchaser's son received IV general anesthesia and it was not a routine dental visit
2) $paid by purchaser was for the services of the dental anesthesiologist, not for the dental treatment.
3) 100% of the dental procedure was covered by the insurance and our dental corporation received a net gain of $paid to the dental corporation from the patient
4) Payment in full is always informed when $deposit is paid for the IV appointment. This is a policy set by the anesthesiologist, not our dental corporation*** ***, D.D.S

The consumer has left out some very important facts. Her son's appointment was not a routine dental visit, but a hour dental general anesthesia case, AKA I.Vsedation, administered by a dental anesthesiologist. This is due to management needs of the patientHer disputed purchase
price is the fee that was charged by the anesthesiologist and this fee goes straight to him. Our office protocol calls for a $deposit when the appointment is made and this amount is transferred to the anesthesiologist at the time of the appointment. Therefore, the $purchase price and the $disputed price is consistent with what we do. The anesthesiologist has no professional affiliation to our office, rather he is an independent contractor who we use to provide anesthesia service while we provide the dental treatmentHer son's dental treatment is 100% covered by her dental insurance, and she did not pay a dime for the dental work to our dental corporation. The $total fee she paid was to the anesthesiologist. Our corporation received $for the anesthesia service. Our protocol for IV sedation is as followsWhen a patient is determined to benefit from IV sedation at the initial dental visit, IV education is given to the parent along with information about our anesthesiologist and the fees charged by him. It is explained to the parent that the IV fee is due at the day of treatment and it is stressed that no payment plans are available We stress this point because many parents ask for payment plans. Yes, we understand it is a big chunk of money, but this is not a policy we make. It is the policy of our anesthesiologist days prior to the appointment, our anesthesiologist contacts the parent to review pre-anesthesia instructions and answers any questions the parent may have. This is important because of the innate risks associated with IV sedation. This is a discussion to be had between the patients parent and the anesthesiologist. Our dental office does not have this preoperative discussionSo when the parent called us with IV sedation questions, we cannot answer the questions In summary:1) The purchaser's son received IV general anesthesia and it was not a routine dental visit2) $paid by purchaser was for the services of the dental anesthesiologist, not for the dental treatment. 3) 100% of the dental procedure was covered by the insurance and our dental corporation received a net gain of $paid to the dental corporation from the patient 4) Payment in full is always informed when $deposit is paid for the IV appointment. This is a policy set by the anesthesiologist, not our dental corporation.*** ***, D.D.S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRevdex.com,
Thank you for taking the time to respondThe dispute is not who the money went to but the fact that I was not properly informed of the cost prior to the appointmentThe younger receptionist that was there the day of the consultation who advised the money was due “whenever” was not there the day of the procedureIt was not stated on the voicemail left for me the day before the appointment (which I have saved) nor was it implied by the anesthesiologist on his call or the day of as wellAt no point was I informed that this was due in full on the day of the procedureHad I been aware, I would have clearly rescheduled the appointment knowing that I was not financially preparedI was left sitting in the middle of the dentist office with no option of a payment plan and no guidance while my son was sedatedSubsequently I had to call my sister who ended having to pay with her credit card so I could leaveIn my opinion this is an unethical way to handle business which is why I have reported the incident to your officeRespectfully,
*** ***