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Fountains at Point West

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Fountains at Point West Reviews (1)

Review: Did not receive veterans benefits (GI Bill) due to government shutdown. I contacted the front office (management) and explained that due to the shutdown I was attempting to pay my rent online with a credit card, which I was unable to do because there system was malfunctioning. At which point I contacted the office and informed them there system was down. After several emails being exchanged they could not get the system working and told me my rent was late and it would be sent to collections if I did not pay within 20 days including a 100 dollar late fee. When I questioned them about the charges they individual on the phone could not answer my questions. I asked to speak to a manager and he told me I could not and shortly after hung up on me. While I was on the phone with the receptionist he told me I should be able to pay with cashiers check or money order and I should talk to their lawyers if I had any questions or concerns.

Product_Or_Service: Living Quarters

Desired Settlement: DesiredSettlementID: Refund

I would like the money refunded I am being required to pay and all debts regarding this current situation canceled. The reason being, the business could not accept a form of payment they offered to their customers due to a technical error. I should not be penalized for lack of payment when I offered payment in a term they normally accept. It is not my fault they were having technical difficulty's with there payment systems and should not be charged for their technical issues.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted] CD

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@fpimgt.com

Rent is due on the 1st of each month and must be received by the 3rd. Once rent is late, we require certified funds. This resident was served a 3-day notice to pay rent or quit on or about September 6th and was served a notice to evict on or about September 15th. At this time we had not heard from the resident regarding rent or any difficulty to pay due to the impending government shut down. On September 17, 2013 we received a call from this resident letting us know she would like to pay rent over the resident portal, with a credit card and was experiencing difficulties. We immediately contacted our IT department with her concerns and included her in on an email. IT responded with the go ahead for our resident to pay online on September 18th. Our resident then had an additional 4 days to attempt to pay rent over the resident portal before we sent her to evict status. Unfortunately, our resident did not make another attempt to pay over the portal until after she was placed on eviction status on September 23, 2013 and began incurring attorney fees.

We gave our resident ample opportunity to pay September's Rent. Had she contacted the IT department on September 18th there would have been a resolution for her online payment concerns and her file would not have been sent to the attorney and incurred additional fees.

Our resident is being billed back costs we incurred due to her lack of payment. As a sign of good faith we waived one late fee when she signed her stipulation and paid her September/October Rent. We will not be reducing or waiving any additional amount due.

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Description: Apartments

Address: 1761 Heritage Lane, Sacramento, California, United States, 95815

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www.fountainsatpointwest.com

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