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Four at Yotel

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Reviews Four at Yotel

Four at Yotel Reviews (11)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The manager response was incorrect there was no third reservationThe employee screwed it up by asking for my credit card to charge it so he can get me into a room because they couldn't see whether or not I paid for my reservationWhen I mentioned that to the manager from this email he accused me of lying and that I did not bring that up during my conversation with himI'm very dissatisfied with the way that manager handledWe were promised that we will get a full refund for both rooms and for both nightsI know it's he said she said and I need proofI was having a hard time finding that note which was written by the female manager who took over manager E [redacted] the next dayI will continue to find that note and will provide it to to them as soon as possibleAs of right now I will file a charge as a fraud to my credit card company this problem with us and the hotel still unresolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke to Elvis G [redacted] who said that he's a manager however after having a conversation with him he's saying that E [redacted] has never promise to give us a full refund instead he promised to refine is only one nightOn top of that MrG [redacted] said that the reason that there was an extra charge of $because there was a third person that also checked in whom the name that I did not recognize Now I explain to MrG [redacted] dad oh though I had paid the two rooms through Expedia when I made the reservation early in July or end of Junewhen we arrived at the hotel since the computer was down another employee asked me to give them a credit card Since he couldn't tell whether or not I had paid and that's what I didNow MrG [redacted] said that I reserved two rooms online and also paid for another room when we arrivedNow we had three rooms so the $was charged for that one extra room which did not make sensebasically saying that for $was an unauthorized charge and I never authorize it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The manager response was incorrect there was no third reservation. The employee screwed it up by asking for my credit card to charge it so he can get me into a room because they couldn't see whether or not I paid  for my reservation. When I mentioned that to the manager from this email he accused me of lying and that I did not bring that up during my conversation with him. I'm very dissatisfied with the way that manager handled. We were promised that we will get a full refund for both rooms and for both nights. I know it's  he said she said and I need proof. I was having a hard time finding that note which was written by the female manager who took over manager E[redacted] the next day. I will continue to find that note and will provide it to to them as soon as possible. As of right now I will file a charge as a fraud to my credit card company this problem with us and the hotel still unresolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After speaking with [redacted] and investigating further there was a 3rd reservation under his wife's name that was checked in earlier in the day without incident. As mentioned our check in system did fail us for a few hours and affected many guests that particular evening. [redacted] at that point had two rooms for two nights that he was having difficulty checking into late in the evening. Our Manager on Duty E[redacted] at that point apologized for the inconvenience and offered [redacted] a one night refund for the two rooms affected with having difficulty checking in and for having to wait an unusual amount of time to receive the room. [redacted] made the reservations for the two rooms under his name paid directly to Expedia. We requested directly to Expedia that they refund [redacted] one night each for the two rooms which was completed and refunded back directly to [redacted]. [redacted] is expecting a full refund of 4 nights for the two rooms as well as a full refund for the reservation made under his wife's name (which did not have an issue). I explained to [redacted] that it was an absolute inconvenience and we were very sorry for that experience due to system failures out of our hands however that a one night refund for each room was reasonable. I asked [redacted] if there were any other issues with his stay to which he replied no. [redacted] felt that he was told he would receive a full refund of two nights for each room and that he had it in writing from a 2nd Manager the following day. I asked [redacted] to please forward me that transaction in writing and that I would not hesitate refunding him back the other two nights. I also asked [redacted] why he waited 4 months to speak with us further about his experience and he mentioned that he has been very busy not having time to contact us. I recently emailed [redacted] to follow up on the signed document by our Manager however received a reply that he no longer wished to communicate with us in this matter. [redacted] did receive a refund via Expedia for two nights two rooms as confirmed by him and completed in July of 2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I spoke to Elvis G[redacted] who said that he's a manager however after having a conversation with him he's saying that E[redacted] has never promise to give us a full refund instead he promised to refine is only one night. On top of that Mr. G[redacted] said that the reason that there was an extra charge of $496.00 because there was a third person that also checked in whom the name that I did not recognize.  Now I explain to Mr. G[redacted] dad oh though I had paid the two rooms through Expedia when I made the reservation early in July or end of June.
when we arrived at the hotel since the computer was down another employee asked me to give them a credit card   Since he couldn't tell whether or not I had paid and that's what I did. Now Mr. G[redacted] said that I reserved two rooms online and also paid for another room when we arrived. Now we had three rooms so the $494 was charged for that one extra room which did not make sense.
basically saying that for $94 was an unauthorized charge and I never authorize it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
We have been in touch with [redacted] and have made an offer as mentioned above. He did not express any disapointment with the offer therefore not understanding why he has reached out to Revdex.com while not expressing this to us. We are more than happy to assist him. None...

the less we will reach out again and offer a full credit for a future stay in the cabin he originally booked.We will reach out to him today and resolve.
Sincerely,
Elvis G[redacted]

We were aware of [redacted]'s comments back in July. Due to circumstances out of our hands there was an outage with our system software delaying our check in process. Our Manager on Duty E[redacted] spoke with [redacted] apologizing for the long wait and agreed to refund the one night. It was explained to **...

[redacted] that since he paid Expedia directly that they would be responsible for issuing the refund back to his credit card same that he used to make the reservation. [redacted] after a few weeks emailed E[redacted] to say he has not received the refund via Expedia. E[redacted] confirmed with Expedia as the notes stated in [redacted]s reservation that a one night refund was due. E[redacted] has responded since that time to all of [redacted]'s wife's email concerns. [redacted] sent an email 11.30.15 4 months later after Expedia refunded him back to myself stating that he was due 2 nights of refunds on both reservations for July [redacted]. I am not aware of a 2nd reservation and replied to [redacted] for more information so that I may assist him further. As of 12.*.15 I have yet to receive communication back from [redacted] with the information requested in order to better assist.

Review: I checked into the hotel on 8/** with three liquid fragile medications, all requiring refrigeration. A desktop refrigerator unit of about 1 cu. ft. was supplied. It was immediately plugged into the wall right above the desk on which the unit sat. The next day I was out all day until early evening. I returned, took a quick nap and noticed the room had been cleaned and left again. At bedtime, it was time to take one of the medicines. To my shock, the unit had been unplugged! The interior of the box was quite warm and so were the medications The medicines were ruined. Management said they would investigate. They said housekeeping denied unplugging the unit and it was my word against theirs. The medications had to be replaced. I have the receipts from a [redacted] in New York. The costs: [redacted] $1532.99, [redacted] $7.90, [redacted] $9.94. The [redacted] was not covered by insurance because I had the prescription filled before going to NYC. I had to buy it retail.Desired Settlement: Obviously I did not unplug the refrigerator unit and destroy my own expensive medications. I want the hotel to pay for my medications in full, that is $1550.83.

Business

Response:

To the Revdex.com,

[redacted] was a guest of ours from 8/** to 8/** 2013. On 8/**/13 [redacted] requested a refrigerator to keep her medicine at a controlled temperature. We offered her a mini refrigerator as we do not offer a full size one due to the cabin size (170 sq ft) and she accepted. On Sunday 8/**/13 [redacted] requested to speak with the Manager on Duty and explained that on Saturday 8/**/13 in the late afternoon she had left to go for dinner with another person. Upon returning to the cabin later that evening to take her medicine she realized that the refrigerator was unplugged. [redacted] had mentioned the three different types of medicines taken which was [redacted] for [redacted], [redacted] for [redacted] and [redacted] for [redacted]. [redacted] mentioned they were expensive medication and it was a matter of life & death. I immediately urged her to refill the medication at the pharmacy inside [redacted] as her health was our first concern. [redacted] was unsure whe ther she wanted to do that explaining that she could possibly go a day without her medication. We had asked if she reported this saturday evening when she realized the refrigerator was unplugged and had replied no because it was late. We apologized for the inconvenience explaining we would follow our procedures of investigating whom had cleaned and entered her cabin in the meantime along with filing a written report that we would forward to our insurance company. After completing our investigation and determining the crew member that had serviced her cabin we interviewed the crew member however there was no evidence that the refrigerator was unplugged. We followed up with [redacted] the following day on 8/**/13 and explained our findings. Again we were very concerned about her health and had asked if she had refilled her prescription to which she replied that she would that morning. We had asked for a copy of the receipts in order to attach to the incident report which she sup plied later that morning. During her checkout we apologized for the inconvenience she felt the passed weekend and gave her the Manager on Duty's business card to follow up. Approximately three weeks later [redacted] had called asking if we had submitted our incident report of which we did however there was no word on any results as of yet. We certainly understand the hardship [redacted] endured in having to pay for expensive medicine. After further discussion with [redacted] and trying to work with her we offered to meet her half way with her charges as gesture of good faith. Unfortunately [redacted] had disconnected the call. We attempted to call back however were unsuccessful. Our offer still stands with [redacted] as mentioned earlier our main concern as always is with all of our guests is there safety and health.

Business

Response:

We have contacted [redacted] to resolve issue and reimburse her the amount requested.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the offer to pay 100% of my losses is satisfactory to me. However, I will not consider the matter resolved until I receive a check from the Yotel for my losses. They requested a second copy of my receipts yesterday. They were faxed this morning. I have heard nothing further from them.

Sincerely,

Review: I rented the VIP/suite + terrace for a surprise birthday for my fiances' 27 birthday. The cost of the room was 1780 + tax for a one night stay. Several days later the hotel charged my account and additional 1000$ for undisclosed reasons.When addressed, the Yotels' representatives were combative and unresponsive. I am now in the process of filing a claim with my bank in hopes of resolving the issue.Desired Settlement: All unauthorized claims refunded.

Review: I try to contact E[redacted] the manager at the time when we stayedin New York.apparently Mr. E[redacted] failed to reply to my email on numerous occasions.My credit card company charged one timewhen I booked through Expedia. When we arrived at the hotel there was a computer problem and we waited for over six hours before we got checked in by that time it was around 11-11:30 PM and we arrived at around 6:00pm. My parents at the time had recently had a surgery for theirhearts and I have two little baby girls five and six and we've been driving three hours or more from Boston to come to New York so by the time we got there we were exhausted.we had to wait for another 5 to 6hours before we got checked in. By time we checked Dan pretty much we can do anything I'll first night was ruined we couldn't go anywhere because it was too late.Mr. E[redacted] in response to the computer issue, hepromisedto refund the two nights that we stayed.Prior to that because of the computer problem they couldn't see if I had paid for myreservation sothey asked tocharge my credit card one more time;however, ifthey checkedif I had paoonce the computer wentback on then I won't get charged.Now I filed a complaintwith Expedia and with my capital one which was my credit card company they were able to refund the money from Expedia however they couldn't refund the money they charged at the hotel because they said they don't know what happened there.Themanager E[redacted] never responded my to my email so the issue still unresolved.So the issue here now is I was promised to get a refund for those two nights that I stay and I never got.this is my last time writing before I send an email and write letter to Revdex.com and New Yorkattorney generalfor these unresolved issue.I believe this is not a big deal; however, it appearsthat nobody cares about my concern and to resolve this issuesatisfactorily so please forward this to general manager supervisor to resolve this issue. I would appreciate itDesired Settlement: Refund on the two rooms during my stay $394.00 & $486.66.

Business

Response:

We were aware of [redacted]'s comments back in July. Due to circumstances out of our hands there was an outage with our system software delaying our check in process. Our Manager on Duty E[redacted] spoke with [redacted] apologizing for the long wait and agreed to refund the one night. It was explained to [redacted] that since he paid Expedia directly that they would be responsible for issuing the refund back to his credit card same that he used to make the reservation. [redacted] after a few weeks emailed E[redacted] to say he has not received the refund via Expedia. E[redacted] confirmed with Expedia as the notes stated in [redacted]s reservation that a one night refund was due. E[redacted] has responded since that time to all of [redacted]'s wife's email concerns. [redacted] sent an email 11.30.15 4 months later after Expedia refunded him back to myself stating that he was due 2 nights of refunds on both reservations for July [redacted]. I am not aware of a 2nd reservation and replied to [redacted] for more information so that I may assist him further. As of 12.*.15 I have yet to receive communication back from [redacted] with the information requested in order to better assist.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke to Elvis G[redacted] who said that he's a manager however after having a conversation with him he's saying that E[redacted] has never promise to give us a full refund instead he promised to refine is only one night. On top of that Mr. G[redacted] said that the reason that there was an extra charge of $496.00 because there was a third person that also checked in whom the name that I did not recognize. Now I explain to Mr. G[redacted] dad oh though I had paid the two rooms through Expedia when I made the reservation early in July or end of June.when we arrived at the hotel since the computer was down another employee asked me to give them a credit card Since he couldn't tell whether or not I had paid and that's what I did. Now Mr. G[redacted] said that I reserved two rooms online and also paid for another room when we arrived. Now we had three rooms so the $494 was charged for that one extra room which did not make sense.basically saying that for $94 was an unauthorized charge and I never authorize it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

After speaking with [redacted] and investigating further there was a 3rd reservation under his wife's name that was checked in earlier in the day without incident. As mentioned our check in system did fail us for a few hours and affected many guests that particular evening. [redacted] at that point had two rooms for two nights that he was having difficulty checking into late in the evening. Our Manager on Duty E[redacted] at that point apologized for the inconvenience and offered [redacted] a one night refund for the two rooms affected with having difficulty checking in and for having to wait an unusual amount of time to receive the room. [redacted] made the reservations for the two rooms under his name paid directly to Expedia. We requested directly to Expedia that they refund [redacted] one night each for the two rooms which was completed and refunded back directly to [redacted]. [redacted] is expecting a full refund of 4 nights for the two rooms as well as a full refund for the reservation made under his wife's name (which did not have an issue). I explained to [redacted] that it was an absolute inconvenience and we were very sorry for that experience due to system failures out of our hands however that a one night refund for each room was reasonable. I asked [redacted] if there were any other issues with his stay to which he replied no. [redacted] felt that he was told he would receive a full refund of two nights for each room and that he had it in writing from a 2nd Manager the following day. I asked [redacted] to please forward me that transaction in writing and that I would not hesitate refunding him back the other two nights. I also asked [redacted] why he waited 4 months to speak with us further about his experience and he mentioned that he has been very busy not having time to contact us. I recently emailed [redacted] to follow up on the signed document by our Manager however received a reply that he no longer wished to communicate with us in this matter. [redacted] did receive a refund via Expedia for two nights two rooms as confirmed by him and completed in July of 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The manager response was incorrect there was no third reservation. The employee screwed it up by asking for my credit card to charge it so he can get me into a room because they couldn't see whether or not I paid for my reservation. When I mentioned that to the manager from this email he accused me of lying and that I did not bring that up during my conversation with him. I'm very dissatisfied with the way that manager handled. We were promised that we will get a full refund for both rooms and for both nights. I know it's he said she said and I need proof. I was having a hard time finding that note which was written by the female manager who took over manager E[redacted] the next day. I will continue to find that note and will provide it to to them as soon as possible. As of right now I will file a charge as a fraud to my credit card company this problem with us and the hotel still unresolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I booked and paid for a Premium QUEEN and got a FULL bed in a small room which was extremely uncomfortable. The bed was against the end of the rectangular room so the front, back, and side were all next to the wall. which means if the person sleeping next to you needs to use the rest room at night they need to climb over you that is a little awkward and uncomfortable. I checked in and was not notified of this change. I also got a paper receipt when I checked in that confirmed I booked a Premium QUEEN. No one from the hotel attempted to contact me during my stay. The check in was a automatic machine so no one spoke to me. After I left I was able to talk to a manager YOEL C[redacted] and submitted a review to the GM Claes L[redacted] Yoel told me their was nothing he could do for my stay and blamed it on water and a IT issue for the confusion. Yoel then offered 10% a future stay and a $25 food and beverage credit. I do not think it is fair for me to have to spend more money and a chance to get downgraded again to get 10% compensation off a future stay. Also I did eat at the restaurant during stay and did not get the $25 credit because no one notified me of such. After the fact they said it was document but they made NO effort to tell me during my stay.Desired Settlement: I should be credited for a future stay or at significant discount. 10% is not a acceptable discount they have that on their website.

Business

Response:

Dear [redacted],We have been in touch with [redacted] and have made an offer as mentioned above. He did not express any disapointment with the offer therefore not understanding why he has reached out to Revdex.com while not expressing this to us. We are more than happy to assist him. None the less we will reach out again and offer a full credit for a future stay in the cabin he originally booked.We will reach out to him today and resolve.Sincerely,Elvis G[redacted]

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Address: 570 Tenth Avenue, New York, New York, United States, 10036


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