I took my zero turn mower in for a blade sharpening and oil change When I picked it up and they loaded it on the trailer it was high enough that I noticed there was a lot of string hanging down from the middle blade which was there when I took the mower in So I looked under the deck and none of the blades had been sharpened but I was charged for that and that was the reason for the service They acted annoyed that I pointed that out and requested that the blades be immediately sharpened I talked with the service manager and he said my blades need to be replaced and would charge me $instead of the $ I paid it and he seemed acted like he was doing me a favor When a customer points out that service that I paid for had not been done and now I have to waste time waiting for that to be corrected that compensation of more than $would be given AND they made more money by up selling new blades to me Lastly, when I returned to my trailer to leave, they did not put the ramps on the trailer, and it's degrees outside They just loaded the mower and walked away It's little things like helping a customer complete loading (in extreme heat) and saying "We're sorry for the misstep" when a mistake has happened I had multiple good experiences there (and good prices) in the past and will continue going there I believe this is a great place but today's experience is one of those that you overlook and hope it's hot weather related or something
I took my zero turn mower in for a blade sharpening and oil change When I picked it up and they loaded it on the trailer it was high enough that I noticed there was a lot of string hanging down from the middle blade which was there when I took the mower in So I looked under the deck and none of the blades had been sharpened but I was charged for that and that was the reason for the service They acted annoyed that I pointed that out and requested that the blades be immediately sharpened I talked with the service manager and he said my blades need to be replaced and would charge me $instead of the $ I paid it and he seemed acted like he was doing me a favor When a customer points out that service that I paid for had not been done and now I have to waste time waiting for that to be corrected that compensation of more than $would be given AND they made more money by up selling new blades to me Lastly, when I returned to my trailer to leave, they did not put the ramps on the trailer, and it's degrees outside They just loaded the mower and walked away It's little things like helping a customer complete loading (in extreme heat) and saying "We're sorry for the misstep" when a mistake has happened I had multiple good experiences there (and good prices) in the past and will continue going there I believe this is a great place but today's experience is one of those that you overlook and hope it's hot weather related or something