Initial Business Response /* (1000, 8, 2015/09/21) */
We have tried vigorously to call our customer on behalf of this situation and to no avail have they answered or responded to us
I have researched all information that I can and there isn't nor has there been a code for this type of
situationI have spoke with several inspectors from Norman, Cleveland county and all of them agreed that none of them know of a code that states anything about nails through a roof hitting linesI also spoke with someone on the Board of Construction and they also agreed there is no code for this situation as of this date
In our contract with the customer it clearly states that we don't cover lines being hit in the atticThere isn't any way the nail could go all the way through and hit the line unless the line was right up against the decking and in which that shouldn't be that close to the decking and if it was then the responsibility would be on the AC installer
We have, however, had instances when a customer calls us with this problemWe have helped them and actually called an AC person to come out and fix it at a reasonable rate that the customer has paid themselvesWe put the customer in a hotel for the time it takes to get it fixed so that way they are comfortableI do believe the company that this customer called truly overcharged them for this type of situation
We are a company that cares about our customers and we do go above and beyond to help our customers in any way we can
I have tried on several attempts to reach this customer and work this out with them but I can't get in touch with themIf they would like to call the office and speak with me so we can come to a reasonable and fair agreement on both parts that would be wonderful
Initial Consumer Rebuttal /* (3000, 10, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they tried twice to contact me but I am not interested in a dealI want to be refunded the cost of my AC line replacementThe reason I spoke about city code is *** told my mother that my AC line must not have met city code by being inches from my decking, as well as *** told me that on the phoneI don't know why he decides now to say he doesn't know of any codes since I can prove my remodel was inspected by the city building inspectorAs to a nail going through a roof it does happen, they can go through where decking abutsI had a coworker who just had his roof replaced at the same time I did, he went to check in his attic after hearing my story and when he pulled down his attic stairs a nail fell outI have photo's of my AC line set and it is not up against the deckingHas for being over charged I went on line and to order a AC line set for the footage I need is approximately 587.52, I had zero freon so at 5lbs at dollars a pound that's Freon prices per the internet are anywhere from to dollars per pound so this seems like a relative fair priceIf you add it they equal So if you add in labor for two installers and few other things like brackets, caulk etcyou come up with about 1200, of that is the initial service callUpon notifying them of my situation I had been without AC for days in the month of August, I had worked hour shifts with very little sleep, they didn't offer me a hotel room, they immediately accused me of having improperly placed pipes and notified my mother of thatNeither *** or *** have bothered to look in my attic to even see if that is soThey only offered me a AC repairman after I became angry and fired them, by then why would I trust their repairmanI believe in a court of law a accuser has the burden of proofThis company has acted in an accusatory matter since the moment they were aware of what happened, it is obvious from their response they have no intentions of paying, so I will seek other assistance in this matter, thank you
Initial Business Response /* (1000, 8, 2015/09/21) */
We have tried vigorously to call our customer on behalf of this situation and to no avail have they answered or responded to us
I have researched all information that I can and there isn't nor has there been a code for this type of
situationI have spoke with several inspectors from Norman, Cleveland county and all of them agreed that none of them know of a code that states anything about nails through a roof hitting linesI also spoke with someone on the Board of Construction and they also agreed there is no code for this situation as of this date
In our contract with the customer it clearly states that we don't cover lines being hit in the atticThere isn't any way the nail could go all the way through and hit the line unless the line was right up against the decking and in which that shouldn't be that close to the decking and if it was then the responsibility would be on the AC installer
We have, however, had instances when a customer calls us with this problemWe have helped them and actually called an AC person to come out and fix it at a reasonable rate that the customer has paid themselvesWe put the customer in a hotel for the time it takes to get it fixed so that way they are comfortableI do believe the company that this customer called truly overcharged them for this type of situation
We are a company that cares about our customers and we do go above and beyond to help our customers in any way we can
I have tried on several attempts to reach this customer and work this out with them but I can't get in touch with themIf they would like to call the office and speak with me so we can come to a reasonable and fair agreement on both parts that would be wonderful
Initial Consumer Rebuttal /* (3000, 10, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they tried twice to contact me but I am not interested in a dealI want to be refunded the cost of my AC line replacementThe reason I spoke about city code is *** told my mother that my AC line must not have met city code by being inches from my decking, as well as *** told me that on the phoneI don't know why he decides now to say he doesn't know of any codes since I can prove my remodel was inspected by the city building inspectorAs to a nail going through a roof it does happen, they can go through where decking abutsI had a coworker who just had his roof replaced at the same time I did, he went to check in his attic after hearing my story and when he pulled down his attic stairs a nail fell outI have photo's of my AC line set and it is not up against the deckingHas for being over charged I went on line and to order a AC line set for the footage I need is approximately 587.52, I had zero freon so at 5lbs at dollars a pound that's Freon prices per the internet are anywhere from to dollars per pound so this seems like a relative fair priceIf you add it they equal So if you add in labor for two installers and few other things like brackets, caulk etcyou come up with about 1200, of that is the initial service callUpon notifying them of my situation I had been without AC for days in the month of August, I had worked hour shifts with very little sleep, they didn't offer me a hotel room, they immediately accused me of having improperly placed pipes and notified my mother of thatNeither *** or *** have bothered to look in my attic to even see if that is soThey only offered me a AC repairman after I became angry and fired them, by then why would I trust their repairmanI believe in a court of law a accuser has the burden of proofThis company has acted in an accusatory matter since the moment they were aware of what happened, it is obvious from their response they have no intentions of paying, so I will seek other assistance in this matter, thank you