Four Paws in Motion Reviews (%countItem)
Four Paws in Motion Rating
Address: 9833 Carnegie Dr, Dallas, Texas, United States, 75228
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Gilbert was hired as a Transport service to move nine dogs from Texas to my rescue foster homes in Wisconsin, all of the dogs were traveling with certificates of good health, proper food sent by our Boarding facility and Foster, along with blankets and medications provided by their veterinarians. Paws in motion, driven by Gilbert and with a second female driver was 7.5 hours late for drop off in WI. The animals showed up in very poor condition, they were covered in feces and some showed immediate signs of lack of food and proper hydration. The food given for transport was dropped off with only one portion container missing for each dog. Additionally no buckets for water were visible in the kennels. We witnessed two dogs who were cruelty cases be dragged out of their kennels as the defecated and peed all over themselves with fear. These 2 dogs took 5 hours to clean and feed because of their condition upon arrival. Within a few hours I started to receive phone calls about the medical needs of our other dogs. One with symptoms of low blood sugar, another that had vomited for 6 hours straight and had extreme dehydration, and the puppies were wanting to eat and drink so much the fosters were concerned about them bloating. I immediately contacted Gilbert about this and he maintained the dogs received good care and were fed and had adequate water. Sunday my vet was closed, but I contacted her for instructions on how to care for each dog. One dog required sub-q fluids and cerenia, another dog honey for low blood sugar and feedings every hour, and the others were treated with medications for diarrhea due to stress or contamination. Gilbert said he was late due to food poisoning, however posted a map of his gps locations on his Facebook page which included stops that he did not account for. As a result of the 27+ hours of lack of care our dogs suffered unnecessarily. He never apologized for the delays or checked the conditions of the dogs afterwards. He removed the review option from his Facebook page.
Product_Or_Service: Animal transport
Order_Number: None
Account_Number: $1400 for transport
Billing Adjustment He should refund the sponsor who funded the transport. He should be held responsible for the costs relating to providing care for the dogs after their arrival. He should be required to remove his post on his business page stating I was lying about the conditions of the animals. He should have to allow his business to be reviewed on Facebook and not just remove negative reviews and then delete the option all together. He should issue an apology to the rescue group and fosters
02/13/2020
Dispute resolution dept
Revdex.com Serving North Central Texas
*** Street, Ste ***
Dallas, TX XXXXX
Regarding case #XXXXXXXX and #XXXXXXXX,
Let me describe how we run our operation/dog transportation.
I have been active as a dog transporter for about 11 years, and the way I've run my transports are always the same.
It always begins with someone requesting a transport and this time was no different; the difference was that the quantity of dogs to be transported to this particular rescue in Wisconsin changed several times just the day before the transport was about to leave, due to dogs not being able to get cleared (get their health certificates) and then last minute they supposedly got cleared for transport. We require full payment before pickup.
Before leaving for a transport I/we have a planned route ahead of time. And these dogs were not the first and not the last dogs off the transport. I/we keep recipients of dogs informed if there are delays and the expected ETA; we have to consider weather, traffic and other things that can occur during transport. Unfortunately, I got food poisoning, but we could continue because this is a team driving operation; but we got delayed due to excessive stops from me being sick. This transport started in Dallas, with pickups in Temple, TX, San Antonio, TX, Houston, TX (this is where these particular dogs where picked up from a boarding facility). NOTE: before the transport left the driveway of the boarding facility, we notified the receiver that the dogs would need baths upon arrival since they smelled of pee and feces; they were dirty. 4 of the dogs had the tendency to pee and poop themselves when they were moved/required handling, and we got to see that first hand when they got loaded onto the transport at boarding facility.
Before we load dogs to the transport, we prepare the crates, attaching a water bowl to the door of the crate and we add blankets/pee pads depending on the dogs age and if it is house broken or not. The dogs in Houston had their own blankets added and these were used for these dogs, but some got soiled and we placed them in a plastic bag for the rescue to keep/ and to do what they wanted with and the ones that were still clean went with the fosters on the drop off location(2of 6 blankets were clean).
Throughout the transport water bowls are checked and refilled if needed, continuously. This is what we do on every transport. One thing we noted when we watered the dogs from Houston, right after they had been loaded, was that they were drinking like there was no tomorrow and we mentioned that to the sponsor of the rescue. Nonetheless we continued to offer these dogs as we did the other dogs on this transport regularly.
Dogs on transport are fed twice a day (puppies 3 to 6 times), BUT only half portions; this is common practice among transporters due to the dogs being confined most of the time during transport.
During transport dogs which are able to be taken out to pee and poop are given "potty breaks" every 4-6 hrs. For the Houston dogs in question, there were 4 dogs (which we normally would have taken out on potty breaks) we were told NOT to take out due to flight risk so we did not take these dogs out when we took the other dogs out for potty breaks. ALL the other adult dogs got potty breaks according to normal procedure. The 3 small puppies were no paws on the ground so these were contained during the trip. These puppies were fed watered and kept as clean as possible.
At drop off we basically hand the dogs over to the receiver with documents and other things that have been sent with the dogs. In this case it was left over food, since the boarding had been instructed to prepare extra food for the fosters; this food and due to the half portion feeds there was a little extra on top. Medicines from the boarding facility was also included in what was dropped off with the dogs, we were instructed to not give any medicines during transport by boarding facility and the medicine was for the receivers of the dogs. The dogs did not act any different at drop off than what they did at pick up. There was no communication from *** at drop off other than when we had completed the unloading; all dogs were off; she stated, "if we are unloaded you can leave." We closed the door and departed; going to our next drop off location. We had the dogs in our care less than 30 hrs.
The day after at 3:58pm, 18-19 hrs post-delivery of the Wisconsin dogs we were informed that some of the dogs were in critical condition post-delivery. Threats that we needed to pay or we would get reported came through, but there was nothing wrong with those dogs at drop off and we followed our normal procedure (water, feedings and potty breaks) and in addition the conditions of the dogs described does not happen within 27 hrs and the dogs, as stated before, were in no different state than they were at pickup.
The threats have continued, and she has, somehow, convinced others to blast our facebook with these accusations as well, ppl who know nothing about the situation with these dogs or us and our operation. I have all the text messages and one which *** stated "make it right or I will file" We are at the point to take legal action against *** and colleagues for torturous interference of business and harassment of my clients via email. I have been advised to not engage in any public argument by my attorney and to assess. Out of respect for the sponsor we have decided to hold off on any legal action at this time. We have asked this lady for veterinarian records, but she has not shared anything like this with us. If the dogs would have shown any signs of being in dehydrated/ critical condition upon arrival, we would have been the first ones to take the dogs to a veterinarian. There were other puppies and dogs on this transport and not one showed signs of being ill during transport and when they arrived showed no signs of illness. The person that paid for this transport is who we were working for and we have spoken with her during and after. The receiver *** didn't pay for any part of the transport fees.
We have chosen to work with dogs because we love dogs.
Sincerely,
Gilbert ***
Owner/Operator
FourPawsInMotion
Document Attached***
Response:
The information provided by Gilbert *** is inaccurate.
Facts:
8 dogs arrived In Wisconsin in poor condition.
Transport was 7 hours late based off of communication Gilbert had provided at the start of transport (text communication and group messenger posts saved)
Gilbert indicated that he was running behind due to food poisoning however, GPS tracking which he posted publicly, shows a stop in Tennessee.
This was NOT communicated to our rescue as a scheduled stop in the beginning, or anytime during the transport. He also had a second driver on board, who could have taken over driving if he were ill.
He also communicated that he took a wrong turn in Madison which again Conflicts with his GPS posting from his business page, which has since been taken down. I have attached it here.
Upon arrival, the dogs were handed off rapidly and their kennels were in poor condition.
They were no water buckets in the kennels or food as observed by one of the fosters that was on the transport van and they were delivered covered in feces and urine.
Given the weather condition outside at 9 PM (snow and ice)
Our fosters and staff were unable to make an immediate assessment of their condition.
We became aware of their conditions within a few hours of delivery.
Given the timeline and road conditions, the dogs were assessed by a vet via phone conference.
I was directed by my vet that symptoms indicated dehydration and low blood sugar. Gilbert did not request vet records at any point.
She further indicated that these symptoms are a result of inadequate food and water as well as stress from transport.
They were treated for these symptoms (which included lethargy and neurological symptoms) as directed by my vet the symptoms began to subside once given proper food, sugar syrup, and water and sub q fluids were required for one puppy, with continuous vomiting and sever dehydration.
Some dogs are still under vet care which we believe are a result of the trauma and stress they endured during transport.
The food returned to us upon arrival was approx 90% of what we had sent for them on transport.
Again a clear indication that the dogs did not receive appropriate amounts of food. I have pictures of the containers of food with the labeled days they were to have it.
Some dogs needed medication and Gilbert declined to give them their meds at the beginning at transport.
This is clearly not normal practice for transports.
After further review, it was indicated that Gilbert's practice is to limit food and water in order to keep dogs from urinating and having bowel movements during transport, as indicated in his response, but is not a common practice for other transports.
This practice was confirmed by Gilbert and also was confirmed by a former employer.
She indicated that he was fired due to this practice as other animals had become sick and complaints were high.
There was no, defamation or threats made toward Gilbert and his business.
Given the conditions of the dogs, and the discrepancies regarding his tardiness, I requested a refund for the donor and asked that he assist in the vetting costs to which he declined.
All reviews were deleted from his page and when he was asked about his tardiness, the food intake, the condition of the dogs etc, his answers were not consistent with the facts.
I have all of the factual documentation that will support our claim. Please let me know if additional information is needed. This information can be confirmed by multiple fosters, my vet, the donor who funded the transport, and the facility that sent the dogs with their food and medications as prescribed.
I have been in contact with the lady who financed this trip and we will find a resolution going forward
(The consumer indicated he/she DID NOT accept the response from the business.)
The donor who sponsored the transport did not pay for the vetting and related fees due to the poor condition the dogs arrived in. The donor has also asked that Gilbert make the situation right and instead he lashes out slandering the rescue again on facebook. This is not an acceptable response. Of all of the transporting services our rescue has utilized, this one was by far the worst, from showing up 8 hours later than anticipated, to refusing to give medication to the dogs, not properly giving food and water to the dogs and puppies, and his communication with myself and the fosters was rude and unprofessional.
He did not apologize for his tardiness, attempt to clean or wipe down the dogs covered in their own urine and feces upon arrival. When contacted about the condition of the animals shortly after their arrival, he became enraged and accused myself and all of the fosters of lying. This outlandish behavior is why I told him it was his responsibility as a business owner, and carrier of live animals to "make it right" and this was not a threat of extortion, or legal action. It was my expectation of what good ethical businesses do when something goes wrong.
Since I am in daily communication with the donor, I can assure you that nothing has been "figured out" and in reality a refund to her would be expected, but also an offer for vetting and medical related expenses to my rescue.
In addition, an explanation regarding the extra stops on shown on your GPS maps, and why you said you took a direct route to us when clearly you did not.
Our reviews were removed from your page, but you get to keep up your false statements regarding this transport. I have included two posts from your Facebook Business page, one which has been taken down (your gps route) and two your side of the story...with all of the comments deleted from the blocked members of my rescue that received the dogs that evening. Somehow this makes you appear even more guilty and less transparent of the actual situation.
Finally, I will add that I have never filed a report with the Revdex.com on a transport before, even one that had a rollover accident with my dogs on board, which could have been prevented. It is because even in that situation, that person was apologetic and attempted to rectify the situation. Gilbert is the exception, he does not believe he owes anyone even a simple apology, much less a refund or account for his poor management of this transport.