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Four Paws Pet Sitting Services

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Four Paws Pet Sitting Services Reviews (1)

I scheduled pet sitting services during a 2-day training and when I cancelled because inclement weather, I was not refunded the money I paid.I did not receive a service due to inclement weather preventing me from attending the 2-day training. The office at which the training was going to be held was closed. Since it is a 2-day training, I cannot attend the second day if I did not attend the first day. Also, the office was under a 2-hour delay the second day because of inclement weather.I have used this service a couple of times before and I would expect a return customer to be treated better than having to pay for services I eventually did not need and didn't receive because of inclement weather.I also do not see an inclement weather policy on its website.Desired SettlementI am seeking a full refund of $52.00 ($44.00 for the service not rendered and $8.00 for the tip) from the company.Business Response Contact Name and Title: [redacted]Contact Phone:[redacted]Contact Email: [redacted]We promptly canceled her visits as requested and she was told our policy is to give a credit with Four Paws.Even though there is inclememt weather we do everything to be at pet visits as the pfets depend on us.There is a inclement weather policy on our website but it has nothing to do with refunds.It has to do with our procedures during inclement weather.We do have the cancellation policy on our website and we do not give refund or credits if visits are canceled within 2 days.We understood her reasoning and therefore went ahead and gave her credit immediately!She spoke with my office manager and said she wanted a refund.She was told that the owner, me would have to approve that and I would call.I have her on my list to call today since this happened yesterday. We were extremely busy dealing with many cancellations as well as pet sitting. I have a 4WD vehicle and was out on the streets. I was not going to talk on the phone while diving in snow.I have refunded her credit card and there was no need for her to complain as I am extremely reasonable and do care about my clients.Like I said though, policies are on my website and can be downloaded.I have had a great reputation for 14 years and as I said she was immediately given the credit and 24 hours later the refund.Consumer Response Hello, I recently filed a complaint against Four Paws Pet Sitting Services, LLC (please refer to the e-mail string). This e-mail serves to update you regarding the quick resolution of this matter so that you can update your system to reflect as such. The owner, [redacted], contacted me today and explained that although I was not contacted before filing this complaint (1 day after the incident), I was credited the amount. I have also received the credit notification. I am appreciative to [redacted] for the timely resolution of this matter. I am copying [redacted] for her records. Please contact me with any questions or concerns. Thank you in advance for timely posting of this resolution. [redacted] Final Consumer Response

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Description: Pet Sitters

Address: 6428 Brandywine Rd, Raleigh, North Carolina, United States, 27607-4817

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