Four Points by Sheraton Columbus-Polaris

The customer contracted a wedding block along with meeting space for a brunchCustomer requested delegate list as well as credit card authorization form to pay for selected rooms.? The credit card authorization form provided had the names with arrival and departure dates of each guest, confirmed by customer, that he was paying forWe were unaware this list was not accurate until individuals came to check in on different dates then allotted on form, and guest stating customer was to pay for their room who were not listed on authorization formThis caused us to have to follow up with customer because he was responsible for paying and we wanted to make sure his credit card was charged accuratelyThe hotel ended up honoring additional extra night requests, even though we were sold out, as a means to accommodate the groupThe customer repeatedly got upset with staff because of inaccuracy of reservations, that we had no control over, using vulgar and demeaning language and calling staff continuouslyWhen staff needed to verify guest that was not listed on the reservation, hotel called guest who made reservation, then customer came on the line and was belligerent, and using vulgar language towards staff member, even though the issue was already resolved(Again this additional name was not provided in advance) The entire weekend progressed as such where the staff was frazzled, and uncomfortable with customer due to his aggressive demeanorThis stress caused housekeeping and registration issues that we compensated the customer forThere was a malfunction with the elevator and as a priority to keep guest safety in mind, the elevator was shut down and company called to look intoThe hotel never heard a complaint of any guest getting stuck in elevatorIt was operational the next day (Sat)Most Sat arrivals with in the block wanted early check in, though customer never inquired and since hotel check in time is pm we were unable to accommodate this because of a sell out weekendWe honored all reservations with in the blockDue to a miscommunication of time for brunch (hotel had 9am, customer had 10am) we reduced the overall cost to customerThe staff took great strides to refresh and keep food hot for brunch attendees serving until the customers wife said they could stop bringing food, as well as providing extra items last minute that were not prior discussed with DOS, such as buckets of ice, and chopped fruit for drinksManager on duty was here on Saturday and checked in customer and his wifeThe staff worked hard to satisfy, calm and accommodate customer’s requests as well as relaying information to managementDOS and GM have a priority for customer service and have been in constant contact with customer? ? ?

The customer contracted a wedding block along with meeting space for a brunchCustomer requested delegate list as well as credit card authorization form to pay for selected roomsThe credit card authorization form provided had the names with arrival and departure dates of each guest, confirmed by customer, that he was paying forWe were unaware this list was not accurate until individuals came to check in on different dates then allotted on form, and guest stating customer was to pay for their room who were not listed on authorization formThis caused us to have to follow up with customer because he was responsible for paying and we wanted to make sure his credit card was charged accuratelyThe hotel ended up honoring additional extra night requests, even though we were sold out, as a means to accommodate the groupThe customer repeatedly got upset with staff because of inaccuracy of reservations, that we had no control over, using vulgar and demeaning language and calling staff continuouslyWhen staff needed to verify guest that was not listed on the reservation, hotel called guest who made reservation, then customer came on the line and was belligerent, and using vulgar language towards staff member, even though the issue was already resolved(Again this additional name was not provided in advance) The entire weekend progressed as such where the staff was frazzled, and uncomfortable with customer due to his aggressive demeanorThis stress caused housekeeping and registration issues that we compensated the customer forThere was a malfunction with the elevator and as a priority to keep guest safety in mind, the elevator was shut down and company called to look intoThe hotel never heard a complaint of any guest getting stuck in elevatorIt was operational the next day (Sat)Most Sat arrivals with in the block wanted early check in, though customer never inquired and since hotel check in time is pm we were unable to accommodate this because of a sell out weekendWe honored all reservations with in the blockDue to a miscommunication of time for brunch (hotel had 9am, customer had 10am) we reduced the overall cost to customerThe staff took great strides to refresh and keep food hot for brunch attendees serving until the customers wife said they could stop bringing food, as well as providing extra items last minute that were not prior discussed with DOS, such as buckets of ice, and chopped fruit for drinksManager on duty was here on Saturday and checked in customer and his wifeThe staff worked hard to satisfy, calm and accommodate customer’s requests as well as relaying information to managementDOS and GM have a priority for customer service and have been in constant contact with customer

The hotel understands Mr [redacted] ? and his fiancé were dissatisfied with their stayThe hotel offered goodwill gestures and apologies due to circumstances with in the hotels control that could have been avoidedThe hotel is not going to engage in back and forth battle of blameWe believe the resolution we have offered is fair for both partiesHotel has been forthcoming in providing requested documents to Mr [redacted] and has retained confidential documents should they be needed in the future

Dear Mr***,Please accepy our apologiesI understand the staff was able to move you to another room and offered additional points as well for issueWe understand your frustration and appreciate you allowing us the opportunity to make it right.We value you as our guest and an SPG memberThank you for taking the time to connect with us.All the best,

Dear Mr***, Please accepy our apologiesI understand the staff was able to move you to another room and offered additional points as well for issueWe understand your frustration and appreciate you allowing us the opportunity to make it rightWe value you as our guest and an SPG memberThank you for taking the time to connect with us.All the best,

Dear Mr***,Please accepy our apologiesI understand the staff was able to move you to another room and offered additional points as well for issueWe understand your frustration and appreciate you allowing us the opportunity to make it right.We value you as our guest and an SPG memberThank you
for taking the time to connect with us.All the best,

May 15, Guest came to check in and was informed they would have to check out the same dayThe departure time was extended until 4pm due to the early morning hour guest checked in and the nightly rate reducedThe employee explained all this to the boyfriend not the actual person making
this complaintIt is not hotel policy to copy ID’sWe do however require an ID and credit cardWhen employee typed information from ID he mixed up names The following day the boyfriend came down at 3:pm and spoke with Assistant Manager about check out time and understood time to be 4pm (an extended check out from our original check out time of 12:pm)The boyfriend inquired about another night and understood he would have to pay for another night if he wanted to extend until SundayThis was discussed with check in clerk as wellNotes were left on reservation at time of check in explaining this as well Upon check out boyfriend called our hotel complaint line stating we were committing fraudulent behavior in the mistyping of the guest name upon registrationCorporate spoke with assistant manager who explained situation and corporate agreed it was a mistake and then followed up guestTo point out, clerk did use actual guest name from license presented only he typed in middle name opposed to first nameThe name was not made up Later that same evening the female called property and again spoke with assistant manager stating her claimShe physically came into hotel to speak with him as well and got very angry with his responseShe came back a second time to get the printed receipt from her stay and claimed we called the police on her husband (my assistant nor anyone on my staff called the police), took her receipt and yelled through entire lobby how she would never be staying at this hotel again using profane languageWe followed policy and tried to accommodate guest by extending check out and reducing rateNo refund will be given

The hotel understands Mr*** and his fiancé were dissatisfied with their stayThe hotel offered goodwill gestures and apologies due to circumstances with in the hotels control that could have been avoidedThe hotel is not going to engage in back and forth battle of blameWe believe the resolution we have offered is fair for both partiesHotel has been forthcoming in providing requested documents to Mr*** and has retained confidential documents should they be needed in the future

Dear Mr***,Please accepy our apologiesI understand the staff was able to move you to another room and offered additional points as well for issueWe understand your frustration and appreciate you allowing us the opportunity to make it right.We value you as our guest and an SPG memberThank you
for taking the time to connect with us.All the best,

The customer contracted a wedding block along with meeting space for a brunch? AccurateCustomer requested delegate list as well as credit card authorization form to pay for selected rooms? Customer only requested these after numerous erroneous delegate lists were sent and customer contacted *** ***, DoS, to fix them.The credit card authorization form provided had the names with arrival and departure dates of each guest, confirmed by customer, that he was paying forAccurateWe were unaware this list was not accurate until individuals came to check in on different dates then allotted on form, and guest stating customer was to pay for their room who were not listed on authorization formUntrue, customer called *** ***, DoS, multiple times to fix the delegates list, which is why customer wrote the names on the CCA formNames and dates were also added to the CCA form after customer signed form.This caused us to have to follow up with customer because he was responsible for paying and we wanted to make sure his credit card was charged accuratelyUntrue, the hotel never followed up with customer; customer had to make multiple phone calls to the hotel to straighten things outThe front desk staff were not hospitable to customer's guests in any way.? The hotel ended up honoring additional extra night requests, even though we were sold out, as a means to accommodate the groupCustomer would like proof that the hotel was sold out and which 'additional extra night requests' were honored? Did hotel ask other guests to leave in order to accommodate customer's group?The customer repeatedly got upset with staff because of inaccuracy of reservations, that we had no control over, using vulgar and demeaning language and calling staff continuouslyPartially accurate, customer was repeatedly upset with the staff and customer did have to call staff continuously because they were unable to follow simple instructions and provide CUSTOMER SERVICEThe staff did have control over the inaccuracy of reservations (her name is *** ***, Director of Sales)Customer would like to know what vulgar and demeaning language was used toward the staff.When staff needed to verify guest that was not listed on the reservation, hotel called guest who made reservation, then customer came on the line and was belligerent, and using vulgar language towards staff member, even though the issue was already resolved(Again this additional name was not provided in advance)? Untrue, customer would like to know which guest(s) this is in reference to and customer would like to know the staff's definition of 'belligerent'Once again, what vulgar language was usedIf the issue was already resolved, as stated, why did hotel have to call guest?The entire weekend progressed as such where the staff was frazzled, and uncomfortable with customer due to his aggressive demeanorUntrue, if the staff was frazzled and uncomfortable with customer, why wasn't the General Manager called in to deal with customer? Again, this is a CUSTOMER SERVICE industry, if the staff cannot handle adverse situations, they should seek other employment.This stress caused housekeeping and registration issues that we compensated the customer forAgain the staff's inability to perform their duties is not customer's responsibilityHow was customer compensated; by making excessive charges to customer's credit cards?There was a malfunction with the elevator and as a priority to keep guest safety in mind, the elevator was shut down and company called to look intoAccurate, but the elevator was shut down retroactively after guests were briefly stuck on elevator, which customer was told about during wedding on Saturday.The hotel never heard a complaint of any guest getting stuck in elevatorThat is because customer told guests that customer would be handling all of the complaints as a whole; customer could have let every member of customer's wedding block complain to the staff, but customer was sure that would have left the staff even more frazzled and uncomfortable the rest of the weekend.It was operational the next day (Sat)Untrue, the elevator was not operational on SaturdayCustomer had numerous guests state the elevator was not operational and those guests did not cheuntil Saturday after 3:00pm.Most Sat arrivals with in the block wanted early check in, though customer never inquired and since hotel check in time is pm we were unable to accommodate this because of a sell out weekendUntrue, *** ***, DoS, confirmed that customer's guests would be able to cheearly; by 12:00pm (customer was told 1:00pm at the absolute latest)DoS verbally told customer that guests could cheearly during an in-person visit to the hotel on 5/@ 1:00pmYet again, customer would like proof that the hotel was sold out.We honored all reservations with in the blockPartially accurate, after customer had to make numerous calls to ensure this.Due to a miscommunication of time for brunch (hotel had 9am, customer had 10am) we reduced the overall cost to customerCustomer is not sure who had the miscommunication of time for brunch (customer is assuming miscommunication was between DoS and hotel staff)A 9:00am start time was never discussed, it had always been from 10:00am - 11:30amCustomer called and questioned DoS about this on Monday 6/and was told the staff read the papers wrongCustomer and his wife were treated very disrespectfully when customer asked the front desk staff about the brunch and why it was set out so earlyThe staff also rudely argued with customer they would stop replenishing the food at 10:00am.? The staff took great strides to refresh and keep food hot for brunch attendees serving until the customers wife said they could stop bringing food, as well as providing extra items last minute that were not prior discussed with DOS, such as buckets of ice, and chopped fruit for drinksUntrue, the breakfast staff did keep replenishing food for customer's guests even though the front desk staff told them to stop at 10:00amThe room was not setup as 'prior discussed with DoS' as there was a missing table which had to be asked forNot sure why ice is on this list; that is a fairly standard item with drinks (perhaps customer should have asked for air in the room and a floor under foot as well)Customer's wife asked for fruit that customer would cut provided the staff could bring a knifeThe breakfast staff offered to cut the fruit for customerThe one breakfast staff worker was the only pleasant staff member working at the hotel and there was not one problem or miscommunication with customer and that staff member.The Manager on duty was here on Saturday and checked in customer and his wife.Untrue, customer would like to know the manager's name who supposedly checked customer and customer's wife in because customer's wife was getting ready for the wedding at The LakesCustomer checked in by himself and it was not a manager who performed this taskThat was when customer noticed his wife's grandparents who had been sitting in the lobby waiting for a room for almost an hourIf a manager was present, as claimed, why did said manager never contact the 'belligerent' customer?The staff worked hard to satisfy, calm and accommodate customer’s requests as well as relaying information to management.Again, where was the manager when customer asked to see him/her?DOS and GM have a priority for customer service and have been in constant contact with customerThe constant contact between the DOS, GM, and customer has been initiated solely by customerIf there is a priority for customer service, customer and customer's guests sure didn't see it or experience itIn fact, somehow none of customer's guests did, miraculouslyCustomers had bellhop carts with flat tires, rooms that were not cleaned, wet bed sheets and comforters, small blood stains on sheets, A/C units that did not work, trash in rooms with receipts dated May 2017, awful customer service, disrespectful staff, and a terrible experienceCustomer's mother's boyfriend was unable to cheto the room prior to our wedding, so he had to get ready in the carWhen said guests arrived after the wedding, their room had apparently been given away because the room their key was to had someone else's belongings in itThe front desk then began calling rooms to see if any were empty which ended up waking up a number of customer's guestsWhen customer checked out on Sunday, customer's wife asked for printouts of all of customer's rooms and what customer would be billed forWhat customers were provided did not match what customer's credit card was chargedThe number of rooms and the number of charges do not add upIf the GM and DoS have a priority for customer service, why did customer have to leave numerous voicemails and continually call to speak with someone?? To date, customer has made four phone calls and left two voicemails for the property management company of this establishment (Darpan Management Inc.) and received no response.Address: *** *** *** ** * ** *** ** ***Phone: ###-###-####

The customer contracted a wedding block along with meeting space for a brunchCustomer requested delegate list as well as credit card authorization form to pay for selected rooms.? The credit card authorization form provided had the names with arrival and departure dates of each guest,
confirmed by customer, that he was paying forWe were unaware this list was not accurate until individuals came to check in on different dates then allotted on form, and guest stating customer was to pay for their room who were not listed on authorization formThis caused us to have to follow up with customer because he was responsible for paying and we wanted to make sure his credit card was charged accuratelyThe hotel ended up honoring additional extra night requests, even though we were sold out, as a means to accommodate the groupThe customer repeatedly got upset with staff because of inaccuracy of reservations, that we had no control over, using vulgar and demeaning language and calling staff continuouslyWhen staff needed to verify guest that was not listed on the reservation, hotel called guest who made reservation, then customer came on the line and was belligerent, and using vulgar language towards staff member, even though the issue was already resolved(Again this additional name was not provided in advance) The entire weekend progressed as such where the staff was frazzled, and uncomfortable with customer due to his aggressive demeanorThis stress caused housekeeping and registration issues that we compensated the customer forThere was a malfunction with the elevator and as a priority to keep guest safety in mind, the elevator was shut down and company called to look intoThe hotel never heard a complaint of any guest getting stuck in elevatorIt was operational the next day (Sat)Most Sat arrivals with in the block wanted early check in, though customer never inquired and since hotel check in time is pm we were unable to accommodate this because of a sell out weekendWe honored all reservations with in the blockDue to a miscommunication of time for brunch (hotel had 9am, customer had 10am) we reduced the overall cost to customerThe staff took great strides to refresh and keep food hot for brunch attendees serving until the customers wife said they could stop bringing food, as well as providing extra items last minute that were not prior discussed with DOS, such as buckets of ice, and chopped fruit for drinksManager on duty was here on Saturday and checked in customer and his wifeThe staff worked hard to satisfy, calm and accommodate customer’s requests as well as relaying information to managementDOS and GM have a priority for customer service and have been in constant contact with customer? ? ?

The hotel understands Mr***? and his fiancé were dissatisfied with their stayThe hotel offered goodwill gestures and apologies due to circumstances with in the hotels control that could have been avoidedThe hotel is not going to engage in back and forth battle of blameWe believe the resolution we have offered is fair for both partiesHotel has been forthcoming in providing requested documents to Mr*** and has retained confidential documents should they be needed in the future

The customer contracted a wedding block along with meeting space for a brunch. Customer requested delegate list as well as credit card authorization form to pay for selected rooms. The credit card authorization form provided had the names with arrival and departure dates of each guest,...

confirmed by customer, that he was paying for. We were unaware this list was not accurate until individuals came to check in on different dates then allotted on form, and guest stating customer was to pay for their room who were not listed on authorization form. This caused us to have to follow up with customer because he was responsible for paying and we wanted to make sure his credit card was charged accurately. The hotel ended up honoring additional extra night requests, even though we were sold out, as a means to accommodate the group. The customer repeatedly got upset with staff because of inaccuracy of reservations, that we had no control over, using vulgar and demeaning language and calling staff continuously. When staff needed to verify guest that was not listed on the reservation, hotel called guest who made reservation, then customer came on the line and was belligerent, and using vulgar language towards staff member, even though the issue was already resolved. (Again this additional name was not provided in advance) The entire weekend progressed as such where the staff was frazzled, and uncomfortable with customer due to his aggressive demeanor. This stress caused housekeeping and registration issues that we compensated the customer for. There was a malfunction with the elevator and as a priority to keep guest safety in mind, the elevator was shut down and company called to look into. The hotel never heard a complaint of any guest getting stuck in elevator. It was operational the next day (Sat). Most Sat arrivals with in the block wanted early check in, though customer never inquired and since hotel check in time is 3 pm we were unable to accommodate this because of a sell out weekend. We honored all reservations with in the block. Due to a miscommunication of time for brunch (hotel had 9am, customer had 10am) we reduced the overall cost to customer. The staff took great strides to refresh and keep food hot for brunch attendees serving until the customers wife said they could stop bringing food, as well as providing extra items last minute that were not prior discussed with DOS, such as buckets of ice, and chopped fruit for drinks. Manager on duty was here on Saturday and checked in customer and his wife. The staff worked hard to satisfy, calm and accommodate customer’s requests as well as relaying information to management. DOS and GM have a priority for customer service and have been in constant contact with customer.

The customer contracted a wedding block along with meeting space for a brunch.  AccurateCustomer requested delegate list as well as credit card authorization form to pay for selected rooms.  Customer only requested these after numerous erroneous delegate lists were sent and customer contacted [redacted], DoS, to fix them.The credit card authorization form provided had the names with arrival and departure dates of each guest, confirmed by customer, that he was paying for. AccurateWe were unaware this list was not accurate until individuals came to check in on different dates then allotted on form, and guest stating customer was to pay for their room who were not listed on authorization form. Untrue, customer called [redacted], DoS, multiple times to fix the delegates list, which is why customer wrote the names on the CCA form. Names and dates were also added to the CCA form after customer signed form.This caused us to have to follow up with customer because he was responsible for paying and we wanted to make sure his credit card was charged accurately. Untrue, the hotel never followed up with customer; customer had to make multiple phone calls to the hotel to straighten things out. The front desk staff were not hospitable to customer's guests in any way. The hotel ended up honoring additional extra night requests, even though we were sold out, as a means to accommodate the group. Customer would like proof that the hotel was sold out and which 'additional extra night requests' were honored.  Did hotel ask other guests to leave in order to accommodate customer's group?The customer repeatedly got upset with staff because of inaccuracy of reservations, that we had no control over, using vulgar and demeaning language and calling staff continuously. Partially accurate, customer was repeatedly upset with the staff and customer did have to call staff continuously because they were unable to follow simple instructions and provide CUSTOMER SERVICE. The staff did have control over the inaccuracy of reservations (her name is [redacted], Director of Sales). Customer would like to know what vulgar and demeaning language was used toward the staff.When staff needed to verify guest that was not listed on the reservation, hotel called guest who made reservation, then customer came on the line and was belligerent, and using vulgar language towards staff member, even though the issue was already resolved. (Again this additional name was not provided in advance) Untrue, customer would like to know which guest(s) this is in reference to and customer would like to know the staff's definition of 'belligerent'. Once again, what vulgar language was used. If the issue was already resolved, as stated, why did hotel have to call guest?The entire weekend progressed as such where the staff was frazzled, and uncomfortable with customer due to his aggressive demeanor. Untrue, if the staff was frazzled and uncomfortable with customer, why wasn't the General Manager called in to deal with customer? Again, this is a CUSTOMER SERVICE industry, if the staff cannot handle adverse situations, they should seek other employment.This stress caused housekeeping and registration issues that we compensated the customer for. Again the staff's inability to perform their duties is not customer's responsibility. How was customer compensated; by making excessive charges to customer's credit cards?There was a malfunction with the elevator and as a priority to keep guest safety in mind, the elevator was shut down and company called to look into. Accurate, but the elevator was shut down retroactively after guests were briefly stuck on elevator, which customer was told about during wedding on Saturday.The hotel never heard a complaint of any guest getting stuck in elevator. That is because customer told guests that customer would be handling all of the complaints as a whole; customer could have let every member of customer's wedding block complain to the staff, but customer was sure that would have left the staff even more frazzled and uncomfortable the rest of the weekend.It was operational the next day (Sat). Untrue, the elevator was not operational on Saturday. Customer had numerous guests state the elevator was not operational and those guests did not check-in until Saturday after 3:00pm.Most Sat arrivals with in the block wanted early check in, though customer never inquired and since hotel check in time is 3 pm we were unable to accommodate this because of a sell out weekend. Untrue, [redacted], DoS, confirmed that customer's guests would be able to check-in early; by 12:00pm (customer was told 1:00pm at the absolute latest). DoS verbally told customer that guests could check-in early during an in-person visit to the hotel on 5/25 @ 1:00pm. Yet again, customer would like proof that the hotel was sold out.We honored all reservations with in the block. Partially accurate, after customer had to make numerous calls to ensure this.Due to a miscommunication of time for brunch (hotel had 9am, customer had 10am) we reduced the overall cost to customer. Customer is not sure who had the miscommunication of time for brunch (customer is assuming miscommunication was between DoS and hotel staff). A 9:00am start time was never discussed, it had always been from 10:00am - 11:30am. Customer called and questioned DoS about this on Monday 6/26 and was told the staff read the papers wrong. Customer and his wife were treated very disrespectfully when customer asked the front desk staff about the brunch and why it was set out so early. The staff also rudely argued with customer they would stop replenishing the food at 10:00am. The staff took great strides to refresh and keep food hot for brunch attendees serving until the customers wife said they could stop bringing food, as well as providing extra items last minute that were not prior discussed with DOS, such as buckets of ice, and chopped fruit for drinks. Untrue, the breakfast staff did keep replenishing food for customer's guests even though the front desk staff told them to stop at 10:00am. The room was not setup as 'prior discussed with DoS' as there was a missing table which had to be asked for. Not sure why ice is on this list; that is a fairly standard item with drinks (perhaps customer should have asked for air in the room and a floor under foot as well). Customer's wife asked for fruit that customer would cut provided the staff could bring a knife. The breakfast staff offered to cut the fruit for customer. The one breakfast staff worker was the only pleasant staff member working at the hotel and there was not one problem or miscommunication with customer and that staff member.The Manager on duty was here on Saturday and checked in customer and his wife.Untrue, customer would like to know the manager's name who supposedly checked customer and customer's wife in because customer's wife was getting ready for the wedding at The Lakes. Customer checked in by himself and it was not a manager who performed this task. That was when customer noticed his wife's grandparents who had been sitting in the lobby waiting for a room for almost an hour. If a manager was present, as claimed, why did said manager never contact the 'belligerent' customer?The staff worked hard to satisfy, calm and accommodate customer’s requests as well as relaying information to management.Again, where was the manager when customer asked to see him/her?DOS and GM have a priority for customer service and have been in constant contact with customer. The constant contact between the DOS, GM, and customer has been initiated solely by customer. If there is a priority for customer service, customer and customer's guests sure didn't see it or experience it. In fact, somehow none of customer's guests did, miraculously. Customers had bellhop carts with flat tires, rooms that were not cleaned, wet bed sheets and comforters, small blood stains on sheets, A/C units that did not work, trash in rooms with receipts dated May 2017, awful customer service, disrespectful staff, and a terrible experience. Customer's mother's boyfriend was unable to check-in to the room prior to our wedding, so he had to get ready in the car. When said guests arrived after the wedding, their room had apparently been given away because the room their key was to had someone else's belongings in it. The front desk then began calling rooms to see if any were empty which ended up waking up a number of customer's guests. When customer checked out on Sunday, customer's wife asked for printouts of all of customer's rooms and what customer would be billed for. What customers were provided did not match what customer's credit card was charged. The number of rooms and the number of charges do not add up. If the GM and DoS have a priority for customer service, why did customer have to leave numerous voicemails and continually call to speak with someone? To date, customer has made four phone calls and left two voicemails for the property management company of this establishment (Darpan Management Inc.) and received no response.Address: [redacted]Phone: ###-###-####

Dear Mr. [redacted],
Please accepy our apologies. I understand the staff was able to move you to another room and offered additional points as well for issue. We understand your frustration and appreciate you allowing us the opportunity to make it right.
We value you as our guest and an SPG...

member. Thank you for taking the time to connect with us.All the best,