Four Points Sheraton - Washington DC Downtown

Review: I stayed in Four Points Hotel in Washington DC from June 16 through June 21. However, the stay was not pleasant at all. First, the bed sheets were not clean and had bad smell. Secondly, one of the days I stayed there, the wrong fire alarms made me unable to sleep and even evacuated me to the lobby for an hour. Later on, it turned out to be a mistake.

After I returned, I filed a complaint to Starwood Corporate Customer Service and later on the hotel Front Office Manager (**. [redacted]) contacted me by email with written apology for my bad stay experience. As a compensation, he agreed to offer me 20,000 SPG points on June 27 (I have his written email as a proof). However, it has been almost three weeks but I still did not receive any point in my SPG account. Although I contacted Starwood customer service a few times and also followed up with **. [redacted] several times, they did not take any action to apply the promised 20,000 points to my SPG account yet.Desired Settlement: I request the hotel to apply the promised 20,000 SPG points to my account immediately as it has been delayed by them for quite long.