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Four Season Rentals of McCall

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Four Season Rentals of McCall Reviews (4)

[redacted] ,First off there is no dispute that the wood flooring did receive a dent or depression from a probable impact of some kind but we do question whether the damage was done by one of our tenants or had been there all along and we simply did not notice it before taking over management of the propertyIt can best be described as a minimal depression in the wood that is only visible with certain lighting and it was not apparent to us until pointed out by the owner who did her own walk through, suspiciously between tenant occupancy.Since there was damage done allegedly during our watch I immediately contacted a qualified local contractor who I had used for many years to assess the damage and his bid to do the replacement of approximately square feet of flooring was $labor but I needed to supply the materialAfter trips to Boise at a round trip mileage of over miles per trip and after visiting numerous flooring businesses I was unsuccessful with locating a replacement product that would match the original flooring and the owner was notified of such in writingShe responded by saying that a neighbor in the same complex was replacing his wood floor and she could retrieve some of that wood to use for replacement and to date she has never produced the wood or informed me if she has it somewhere that I could access it Since we had come to a stalemate and could not locate an appropriate replacement wood I offered to settle the matter by providing the owner with $toward her flooring needs which is the amount that my contractor deemed necessary to repair the affected areaShe insisted that we pay to refinish her entire floor at a cost of between $2000-$3000, even tough only a small section was actually affectedKeep in mind that this property was in nearly continual occupancy by different families over a year period and each of these families had to move in their own refrigerators, washers and dryers because the owner refused to accept our advice and leave her appliances for use by the tenantsOur leases and the owners management agreement with us allows for a certain degree of "wear and tear" yet the owner wanted her floor to be restored to "like new condition" despite receiving years of rental income from the propertyRegarding the kitchen stove we offered to either clean the stove ourselves which would have taken minutes with some easy off oven cleaner or to pay for it to be done by a vendor of her choice so long as we got the bill within the required day period within which we must return a tenants security depositDespite the last tenant occupying the property in June, we did not get a bill from the owner until the end of October and the invoice was for cleaning that was done in October, a full 4-months since we stopped managing the property!!! As diligent property managers in McCall for over years we have never been reported to the Revdex.com or been subjected to litigation as we are in this case but due to the complete inability of this one owner to exhibit any degree of reasonable conduct or expectations we are now finding ourselves in this first ever experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Linda Christensen

We feel we have been more than accommodating to this persons complaint(s) and since this matter is in pending litigation we do not wish to comment any further but will be happy to share the outcome of the Court proceeding which is scheduled to take place on January 25, 2016. Sincerely, Four Season Rentals & Property Management Inc.

[redacted],First off there is no dispute that the wood flooring did receive a dent or depression from a probable impact of some kind but we do question whether the damage was done by one of our tenants or had been there all along and we simply did not notice it before taking over management of the...

property. It can best be described as a minimal depression in the wood that is only visible with certain lighting and it was not apparent to us until pointed out by the owner who did her own walk through, suspiciously between tenant occupancy.Since there was damage done allegedly during our watch I immediately contacted a qualified local contractor who I had used for many years to assess the damage and his bid to do the replacement of approximately 10 square feet of flooring was $300 labor but I needed to supply the material. After 2 trips to Boise at a round trip mileage of over 200 miles per trip and after visiting numerous flooring businesses I was unsuccessful with locating a replacement product that would match the original flooring and the owner was notified of such in writing. She responded by saying that a neighbor in the same complex was replacing his wood floor and she could retrieve some of that wood to use for replacement and to date she has never produced the wood or informed me if she has it somewhere that I could access it.  Since we had come to a stalemate and could not locate an appropriate replacement wood I offered to settle the matter by providing the owner with $300 toward her flooring needs which is the amount that my contractor deemed necessary to repair the affected area. She insisted that we pay to refinish her entire floor at a cost of between $2000-$3000, even tough only a small section was actually affected. Keep in mind that this property was in nearly continual occupancy by 3 different families over a 3 year period and each of these families had to move in their own refrigerators,  washers and dryers because the owner refused to accept our advice and leave her appliances for use by the tenants. Our leases and the owners management agreement with us allows for a certain degree of "normal wear and tear" yet the owner wanted her floor to be restored to "like new condition" despite receiving 3 years of rental income from the property. Regarding the kitchen stove we offered to either clean the stove ourselves which would have taken 10 minutes with some easy off oven cleaner or to pay for it to be done by a vendor of her choice so long as we got the bill within the required 30 day period within which we must return a tenants security deposit. Despite the last tenant occupying the property in June, we did not get a bill from the owner until the end of October and the invoice was for cleaning that was done in October, a full 4-5 months since we stopped managing the property!!! As diligent property managers in McCall for over 10 years we have never been reported to the Revdex.com or been subjected to litigation as we are in this case but due to the complete inability of this one owner to exhibit any degree of reasonable conduct or expectations we are now finding ourselves in this first ever experience.

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Address: 106 E Park St Ste 107, McCall, Idaho, United States, 83638

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www.allkeydupsc.com

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