FOUR SEASONS DRY CLEANERS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below He is lyingThe stains were not there nor did he agree to clean them or replace themHe has already paid to replace damaged pants of mine onceIf you go on the internet there are numerous complaints about him ruining clothesI want my pants paid for!'m not having him send me a fake report Regards, [redacted]

I spoke with *** *** and informed her that the store manager, Gina whom had talked with *** *** prior to cleaning had never guaranteed the drapes from any issues arising during the cleaningThis call by Gina was made specifically due to her expressed concerns to my employee, Ingrid at
time of drop off Our store policy is that we are not responsible for inherent issues showing up after cleaningThis can be shrinkage, wear or dry wrought, fading, color loss among othersThis was all explained to her before cleaning I recommended for Ms* *** to take back the drapes to *** *** *** *** as this was not an issue from improper cleaning but how the drape was constructedThe wear that is showing is only slightly visible next to a few grommets, (not all) which I tried to explain to her is from wear, use and possibly too tight of construction of the grommets upon the fabric We are a reputable company and I am willing to refund her for the cleaning charge as I'm sorry that she was not happy I would need her credit card that was used to process the refund as discussed with her or I can mail her out a check for the $ Larry S***, owner

The pants *** is referring to had stains that were originally there when brought in for cleaning Unfortunately, we do not guarantee stain removal and sometimes the stains can become more noticeable after cleaning as explained to her At this point the removal can be more difficult to
correct I told Joanne I would be happy to try and remove the stains again However, I would have to get more aggressive in the treatment and could not guarantee any further damage to the fabric in anyway She declined that and wanted paid for the pants stating that we had ruined them The slacks are still perfectly wearable and the stain-age is difficult to see, so I denied any compensation Because she feels that we put the stains in, I would be in agreement to send the slacks to an independent garment lab for a full analysis As a measure of good faith on our part, I would incur the costs involved for the lab report and postage The process takes about two weeks and both Joanne and I will receive a lab report as to the nature of the problem If in fact it is determined that there was something done incorrectly on our end, then I would be willing to stand behind it and make compensation I would also be willing to try again to correct the slacks should she desire We are a reputable company Please let me know if that works for her Thank you,

9/9/2016 To: [redacted] From: [redacted] Dear [redacted]1 am writing in response to Complaint #[redacted]. I am requesting that if the MESSAGE FROM BUSINESS is also being posted, that my name be removed. Also, I apologize that my response is delayed; I left for a week-long vacation on 9/1 and I'm just now getting organized. RESPONSE: 1 have reviewed the MESSAGE FROM BUSINESS. It's unfortunate that, upon telephone contact with business owner,! neglected to further address the fabric itself and just focused on the damage to the drapes around the grommets on 4 out of 6 of the panels. I did also mention in my complaint, that what had been beautiful linen with the expected stiff texture, were returned to me limp and wrinkled. It appears these 6 panels were cleaned in such a way that the fabric lost all qualities that linen has. Regarding the message from business, the owner holds fast to what was told to me by the manager, although the owner was not present. It's a very positive thing that he stands by his employees, but my recollection remains different from that of the manager. But, that is now beside the point; the damage is done. The business owner offers to refund the cost of the cleaning, which 1 will accept as it is clear he has no intention to acknowledge the overall appearance of the drapes as his responsibility. A check in the amount of $51.36, can be mailed to my address. In terms of the drapes, they can be discarded; I would never hang them in the current condition.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
He is lying. The stains were not there nor did he agree to clean them or replace them. He has already paid to replace damaged pants of mine once. If you go on the internet there are numerous complaints about him ruining clothes. I want my pants paid for. !'m not having him send me a fake report.
Regards,
[redacted]

Review: My 6 panels of ivory colored grommet style linen curtains were taken to this business for cleaning. Employee Ingrid asked if they had been dry cleaned before; I said no and asked why.As she examined the curtains, which were in excellent condition with no damage whatsoever, she said that sometimes the metal grommets can be a problem. I told her if there was any possibility of damage during the cleaning process, then I did not want to have them cleaned.She expressed understanding and said she would discuss with her manager, Jeanna.I rec'd a call from manager, she said she understood if there was a potential problem that I didn't want them cleaned.She said she looked at the curtains and that there would be no problem. When I picked them up, they were on hangers with plastic covering. I commented that I was surprised the linen had no stiffness left to it and they were wrinkled.I took them home and began unwrapping the curtains to put up. I was horrified to see that most of the panels had damage around the metal rings where the linen had pulled away from the rings and were frayed. 2 panels were significantly damaged, 2 were moderately damaged and 2 had no damage. in addition, the panels actually looked like they were washed in water; I have never seen dry cleaned fabric appear so wrinkled. I called the business,spoke with same manager,and was asked to bring them in.when I showed her the damage, she did not dispute that they were damaged; she had examined the panels in advance. She seemed concerned, even said she was sure the cleaning bill would be reimbursed but she would need to talk to the owner. She placed adhesive tags on the damaged areas, described the owner as "reasonable", and I would hear back from her.I left the curtains there. When she called back, it was like speaking to a different person...she simply began to offer scripted information about what they are not responsible for, including "normal wear and tear", damage related to other causes, etc. I reminded her I was not asked to sign a release of any kind and she said it is posted on their wall. I also reminded that my curtains were in excellent condition prior to cleaning. Bottom line, she said the owner was not offering any compensation. I asked for the owner's name and contact info and was told "that's confidential". I requested that he be asked to call me. On 8/22/16, I received a voice mail from Larry saying he was calling me back regarding the curtains and left his number for call back, 888-559-5539 ext 10. I attempted to reach him later in the day but had to leave voice mail. The voice mail recording did ID as Larry. I thanked him for returning my call and requested that he again try to reach me.... I said "I want to tell you about my experience". today is 8/27/16 and I have not received a call back. I have never picked up my curtains because they are not usable.Desired Settlement: I believe a fair outcome would be a refund of my bill, $51.36, and some offer of compensation toward replacing these 6 panels. I believe $100.00 toward replacements of the same quality of curtains would be fair and appropriate.

Business

Response:

I spoke with [redacted] and informed her that the store manager, Gina whom had talked with [redacted] prior to cleaning had never guaranteed the drapes from any issues arising during the cleaning. This call by Gina was made specifically due to her expressed concerns to my employee, Ingrid at time of drop off. Our store policy is that we are not responsible for inherent issues showing up after cleaning. This can be shrinkage, wear or dry wrought, fading, color loss among others. This was all explained to her before cleaning. I recommended for Ms[redacted] to take back the drapes to [redacted] as this was not an issue from improper cleaning but how the drape was constructed. The wear that is showing is only slightly visible next to a few grommets, (not all) which I tried to explain to her is from wear, use and possibly too tight of construction of the grommets upon the fabric. We are a reputable company and I am willing to refund her for the cleaning charge as I'm sorry that she was not happy. I would need her credit card that was used to process the refund as discussed with her or I can mail her out a check for the $51.36. Larry S[redacted], owner

Consumer

Response:

9/9/2016 To: [redacted] From: [redacted] Dear [redacted]1 am writing in response to Complaint #[redacted]. I am requesting that if the MESSAGE FROM BUSINESS is also being posted, that my name be removed. Also, I apologize that my response is delayed; I left for a week-long vacation on 9/1 and I'm just now getting organized. RESPONSE: 1 have reviewed the MESSAGE FROM BUSINESS. It's unfortunate that, upon telephone contact with business owner,! neglected to further address the fabric itself and just focused on the damage to the drapes around the grommets on 4 out of 6 of the panels. I did also mention in my complaint, that what had been beautiful linen with the expected stiff texture, were returned to me limp and wrinkled. It appears these 6 panels were cleaned in such a way that the fabric lost all qualities that linen has. Regarding the message from business, the owner holds fast to what was told to me by the manager, although the owner was not present. It's a very positive thing that he stands by his employees, but my recollection remains different from that of the manager. But, that is now beside the point; the damage is done. The business owner offers to refund the cost of the cleaning, which 1 will accept as it is clear he has no intention to acknowledge the overall appearance of the drapes as his responsibility. A check in the amount of $51.36, can be mailed to my address. In terms of the drapes, they can be discarded; I would never hang them in the current condition.

Review: Four Seasons has posted hours of 7:30 AM -7:00 PM M-F. One July 29, 2014, I arrived at 6:50 PM to pick-up dry cleaning. The store was closed and there was no response on the telephone.They should make themselves available for customers to retrieve their dry cleaning within the posted hours. These hours are clearly communicated on both their web site and the front door of the store.Desired Settlement: I would like a store credit for my current dry cleaning when I come back to retrieve it.

Business

Response:

Our store manager has spoken to the customer and has resolved the issue. As agreed upon, we have applied an in-store credit of $15.00 to his account.

Review: I have been a long time customer of Four Seasons Dry Cleaners ([redacted] branch). Two pairs of pants were sent to the cleaners, both were ruined. One was returned with stains that were not present upon dropping them off at the cleaners, and the pant shell had been shrunk to the point that the lining was hanging from the bottom of the legs. The second and more expensive pair were completely destroyed. Stains that were originally thought to be cleaning solution left from the initial cleaning were unable to be removed after giving Larry, the owner of the Four Seasons Dry Cleaners ([redacted] Branch) multiple chances to resolve the issue.

I called several times to speak with him about the ruined pants, but he consistently avoided my calls and messages over the course of weeks, and was only able to speak with him after threatening to hire a lawyer to replace my pants. When he did finally speak with me, he was extremely rude, treated me with no respect, and told me that there was no guarantee that he could remove all stains. The stains he was referring to were not present on my clothes when I had dropped them off at his store. He told me he would under no circumstances replace my pants. He has ruined $200 in clothing. I would like him to replace my pants.Desired Settlement: I'm willing to overlook the pants that were shrunk, but I want the cream pants either fixed or replaced.

Business

Response:

The pants [redacted] is referring to had stains that were originally there when brought in for cleaning. Unfortunately, we do not guarantee stain removal and sometimes the stains can become more noticeable after cleaning as explained to her. At this point the removal can be more difficult to correct. I told Joanne I would be happy to try and remove the stains again. However, I would have to get more aggressive in the treatment and could not guarantee any further damage to the fabric in anyway. She declined that and wanted paid for the pants stating that we had ruined them. The slacks are still perfectly wearable and the stain-age is difficult to see, so I denied any compensation. Because she feels that we put the stains in, I would be in agreement to send the slacks to an independent garment lab for a full analysis. As a measure of good faith on our part, I would incur the costs involved for the lab report and postage. The process takes about two weeks and both Joanne and I will receive a lab report as to the nature of the problem. If in fact it is determined that there was something done incorrectly on our end, then I would be willing to stand behind it and make compensation. I would also be willing to try again to correct the slacks should she desire. We are a reputable company. Please let me know if that works for her. Thank you,

Consumer

Response: