We have always responded to any complaint that this woman has made we offered $off of her bill because of a complaints she still owes us $which she has not paid since the insurance company has paid her after their inspection of the roof.she has owed $well over five months.she wanted out of the contract after we had ordered the shingles .we upgraded the shingles and put high profile ridge cap on which now she is complaining about.Furthermore she wants to not have to pay the remainder of the bill even though the insurance company and the city has inspected the roof and passed it
We have had nothing but distress with this companyThis past summer of our roof was destroyed due to a bad hail storm We were recommended to Big Sky Roofing by others and told we would love their workThis was far past wrongSince hiring Big Sky Roofing we have had nothing but problemsOriginally they were weeks late on delivery of the materials and then continued to be late on the laborThey upgraded the hips of the roof without consent or misinformed us about how things would lookThe roof itself has failed inspection multiple times and has yet to be inspected after this last attempt at "fixing" the problemsThe problems have included the roofing nails being exposed, the shingles were not spaced correctly, the metal flashing is not installed correctly and they removed our dish for our tv, reinstalled it, charged us for it and the dish no longer worked which resulted in us having to pay an extra amount to our tv provider to send someone out to fix itSince these issues we have had multiple problems with a worker here and there showing up without any heads up or communication for them just to be here 5-minutes and then leave againMy personal concerns come from not knowing if we will ever have a roof that will pass city code and that the person who was his contractor was just arrested for public intoxication and other offenses after the initial laborers had been caught by my husband and myself, drinking on the roof while working and hiding the bottles within the extra materialsWhen this issue was originally brought up to the owner the only thing he said was that if it were to happen again that the laborers would be docked $off of their payIt seems he has a tendency to not pay attention to who he is hiring or to at the very least come and personally address and issue when one had been made apparent.Due to the length of time and unpleasant conditions that we have been left with, after the company receiving $6,000.00, I would like to see the job done and done right without anymore issues and personally I would like to see the money that was paid to be returnedThe emotional stress this has caused has been too much for a roofI understand them getting the money for the materials but when we find out that the company has immensely over charged on materials and has refused an itemized listing of said materials I feel we are owed the full amount back with a roof that we were promised in the original contract
We have resolved the issues with this customer. We have fixed the problems that were stated. They, as well, have been compensated for their trouble.Thank YouRoger L [redacted]
We have always responded to any complaint that this woman has made we offered $off of her bill because of a complaints she still owes us $which she has not paid since the insurance company has paid her after their inspection of the roof.she has owed $well over five months.she wanted out of the contract after we had ordered the shingles .we upgraded the shingles and put high profile ridge cap on which now she is complaining about.Furthermore she wants to not have to pay the remainder of the bill even though the insurance company and the city has inspected the roof and passed it
We have had nothing but distress with this companyThis past summer of our roof was destroyed due to a bad hail storm We were recommended to Big Sky Roofing by others and told we would love their workThis was far past wrongSince hiring Big Sky Roofing we have had nothing but problemsOriginally they were weeks late on delivery of the materials and then continued to be late on the laborThey upgraded the hips of the roof without consent or misinformed us about how things would lookThe roof itself has failed inspection multiple times and has yet to be inspected after this last attempt at "fixing" the problemsThe problems have included the roofing nails being exposed, the shingles were not spaced correctly, the metal flashing is not installed correctly and they removed our dish for our tv, reinstalled it, charged us for it and the dish no longer worked which resulted in us having to pay an extra amount to our tv provider to send someone out to fix itSince these issues we have had multiple problems with a worker here and there showing up without any heads up or communication for them just to be here 5-minutes and then leave againMy personal concerns come from not knowing if we will ever have a roof that will pass city code and that the person who was his contractor was just arrested for public intoxication and other offenses after the initial laborers had been caught by my husband and myself, drinking on the roof while working and hiding the bottles within the extra materialsWhen this issue was originally brought up to the owner the only thing he said was that if it were to happen again that the laborers would be docked $off of their payIt seems he has a tendency to not pay attention to who he is hiring or to at the very least come and personally address and issue when one had been made apparent.Due to the length of time and unpleasant conditions that we have been left with, after the company receiving $6,000.00, I would like to see the job done and done right without anymore issues and personally I would like to see the money that was paid to be returnedThe emotional stress this has caused has been too much for a roofI understand them getting the money for the materials but when we find out that the company has immensely over charged on materials and has refused an itemized listing of said materials I feel we are owed the full amount back with a roof that we were promised in the original contract
We have resolved the issues with this customer. We have fixed the problems that were stated. They, as well, have been compensated for their trouble.Thank YouRoger L [redacted]