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Four Seasons Landscaping Reviews (4)

We are sorry that Mr [redacted] and his fiancé have had to cancel their plans and we certainly sympathize with both of themHowever, Mr [redacted] entered into a rental contract with Lambermont Events on 12/17/renting the venue for a day and a half on 11/07/in exchange for payments totaling $5,Mr [redacted] agreed to make a $non-refundable deposit and an additional non-refundable monthly payments of $eachMr [redacted] made his deposit payment on 12/17/He made an electronic monthly payment of $on 01/31/15, two electronic payments of $each on 03/01/and two electronic payments of $each on 05/20/At the end of July, Mr [redacted] called asking if he could alter his contract by changing the date to 05/21/Staff graciously agreed to change the date, requested notification of the request in writing and reminded Mr [redacted] that his deposit would be forfeitStaff agreed to move the date in spite of the fact that Mr [redacted] was late in making 80% of his paymentsOn 08/18/Mr [redacted] cancelled his wedding and requested a refundMr [redacted] was informed, repeatedly, that all payments were non-refundableIn fact all of Mr [redacted] ’s electronic payment receipts clearly stated that those payments were non-refundableLambermont Events sells a specified date for a specified eventOnce that date is reserved it can no longer be soldAs a point in fact 11/07/is now an unsold dateMr [redacted] booked that date months in advanceHe canceled that date three months in advance while months behind on paymentsLambermont’s policy of no refunds exists because it is not reasonable to rent a wedding venue with a short lead time and with only months left in which to sell it, Mr [redacted] ’s date will remain unsoldBecause we are sympathetic to Mr [redacted] ’s problems Lambermont has chosen not to pursue the months of unpaid late payments and the additional months still due

Hi **, I'm very sorry for this return issueI looked up your account and our sales associate made a mistake on your return and then trying to fix it complicated the mistake and ended up making it worseSo I have fixed it now and refunded you the we still owe you. I'm sorry it's
costly to return the sandThe price of the sand is retail price plus $for shipping, that is the exact amount we pay to ship it out to youSo the restock is actually a loss for us, since we paid to ship you the sand originallyIt's just a really heavy item It's one of the few items we would charge restock, most returns are just full refund.On the Tunze item, some of there boxes are a little beat up looking because Tunze ships all of there products in one huge box and UPS can be a little rough, but they should be brand new with instructionsSo if you think it's missing anything just let us knowWe can either take that back and exchange or get you in tough with Roger at Tunze to help with any missing parts or instructions

We are sorry that Mr. [redacted] and his fiancé have had to cancel their plans and we certainly sympathize with both of them. However, Mr. [redacted] entered into a rental contract with Lambermont Events on 12/17/14 renting the venue for a day and a half on 11/07/15 in exchange for payments totaling...

$5,500.00. Mr. [redacted] agreed to make a $500.00 non-refundable deposit and an additional 10 non-refundable monthly payments of $500.00 each. Mr. [redacted] made his deposit payment on 12/17/14. He made an electronic monthly payment of $500.00 on 01/31/15, two electronic payments of $500.00 each on 03/01/15 and two electronic payments of $500.00 each on 05/20/15. At the end of July, 2015 Mr. [redacted] called asking if he could alter his contract by changing the date to 05/21/16. Staff graciously agreed to change the date, requested notification of the request in writing and reminded Mr. [redacted] that his deposit would be forfeit. Staff agreed to move the date in spite of the fact that Mr. [redacted] was late in making 80% of his payments. On 08/18/15 Mr. [redacted] cancelled his wedding and requested a refund. Mr. [redacted] was informed, repeatedly, that all payments were non-refundable. In fact all of Mr. [redacted]’s electronic payment receipts clearly stated that those payments were non-refundable. Lambermont Events sells a specified date for a specified event. Once that date is reserved it can no longer be sold. As a point in fact 11/07/15 is now an unsold date. Mr. [redacted] booked that date 11 months in advance. He canceled that date three months in advance while 3 months behind on payments. Lambermont’s policy of no refunds exists because it is not reasonable to rent a wedding venue with a short lead time and with only 3 months left in which to sell it, Mr. [redacted]’s date will remain unsold. Because we are sympathetic to Mr. [redacted]’s problems Lambermont has chosen not to pursue the 3 months of unpaid late payments and the additional 2 months still due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

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Address: Private, Hot Springs Village, Arkansas, United States, 71909

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