Four Seasons Martial Arts

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not respond correctly as when I picked up the glasses, Dr. admitted they were’nt quite the correct prescription as ordered and this is why her staff told me they weren’t in. She gave me the glasses to try and I’ve had them for a week now. They are NOT satisfactory as I cannot see through them at a distant. I will call her office today to get them looked at again.I couldn’t find a place to enter this in the complaint. Regards, [redacted]

I appreciate? having this matter brought to my? attention.? It appears there were delays in receiving the eyewear, and the length of time that Ms [redacted] has waited for her order has been unusually long.? I have been in contact with her and let her know that we received her order today.? She is scheduled for an appointment tomorrow (December 11th) with my staff and with me to? try on the glasses and verify that she is happy with the final outcome.? Our goal is to provide complete satisfaction.Sincerely, [redacted] , OD, Milwaukee Family Vision Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not come in complaining of loss of vision in my eye. I came in for my annual exam and I told the "doctor" that my vision had changed. Which is kind of the reason to go and have your eyes checked each year It is a loophole in their system where as they can change the rules midway into an exam and change how they are charging for their services. Instead of getting paid by my vision insurance, I get charged out of pocket because the "doctor" sees fit.They are not legally wrong in their charges I agree with that because I did sign a form but it is just a terrible way of doing business. I would not use Family Vision again because of this practice
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Dawn ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not come in complaining of loss of vision in my eye. I came in for my annual exam and I told the "doctor" that my vision had changed. Which is kind of the reason to go and have your eyes checked each year It is a loophole in their system where as they can change the rules midway into an exam and change how they are charging for their services. Instead of getting paid by my vision insurance, I get charged out of pocket because the "doctor" sees fit.They are not legally wrong in their charges I agree with that because I did sign a form but it is just a terrible way of doing business. I would not use Family Vision again because of this practice
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Dawn ***

I appreciate having this matter brought to my attention. It appears there were delays in receiving the eyewear, and the length of time that Ms*** has waited for her order has been unusually long. I have been in contact with her and let her know that we received her order
today. She is scheduled for an appointment tomorrow (December 11th) with my staff and with me to try on the glasses and verify that she is happy with the final outcome. Our goal is to provide complete satisfaction.Sincerely,*** ** ***, OD, Milwaukee Family Vision Center

I am truly sorry that Ms*** is unhappy with her new eyewearIn the course of service, our patients work with us and we with them to ensure that they are happy with their vision and their eyewearWe’ve been unable to help Ms*** because she has neither stopped in nor returned our messages.The reality is that we are working within the constraints of the laboratory her vision plan requires us to use, and can not help the delays or the quality of workmanship we have encounteredWhen, after a long wait, we finally received her eyewear, we put it through our internal quality control checkOne of the lenses was slightly off the requested prescription and the eyewear was prepped to go back to her laboratory to be redoneHowever, that same day we received notice of her complaint to the Revdex.com and we decided to involve her in the decision whether to send the glasses back (resulting in a further delay) or evaluate them together first.She graciously agreed to come in for a free office visit to assess the eyewearShe was shown the difference between the lens prescription received and the lens prescription intendedBecause she thought she actually preferred the lens received, she opted to try the eyewear for a few days and let us know what she wanted to doWe did not hear from her, so we attempted to reach herUnfortunately, she has not returned our messages or come back in for further service.I am committed to helping Ms***, but I will need her cooperation to do soIt is still possible to send the eyewear back to her laboratory for a remakeI would ask that if she would like us to do so, she return the eyewear to our office by December 31st so we can start the process.Sincerely,*** ** *** **Milwaukee Family Vision CenterTell us why here

As explained in the original response, the requirements for billing are set forth by the insurance plans, not by the doctor.? While we sympathize with the complainant’s position, we do not have the power to remedy the situation as requested

This patient presented to our office with a concern about a change in vision in her left eye.? During the course of her examination, it was determined that the loss of vision she was experiencing was unable to be explained or improved through wellness vision techniques, causing her exam to fall
outside the coverage that her vision plan offered.? She was alerted to this during her exam, and the need to have further testing was explained.? She accepted the additional diagnostic testing and was ultimately given a referral to a specialist for further evaluation.Her complaint appears to be with regard to how her insurance claim was managed.? The problem is that as a network provider administering care under VSP, we have a contract that binds us to their billing rules.? Exceptions put our provider status in jeopardy and may make us liable for insurance fraud? We therefore followed the rules set forth by her vision plan, which requires that medically based vision and eye problems are first billed to a patient’s health insurance carrier.? If there is a balance owed after that, then VSP will usually provide some additional coverage as a secondary payer.? The bill she received from us was for the remaining unpaid amount after each of her plans processed her payment request.Note also that prior to receiving services, this patient signed an informed consent agreement explaining our office billing policies.? She had the opportunity to ask questions and/or opt out of her exam before it was provided.? Instead, she chose to accept the services presumably aware of how her insurance claim would be managed.While we sympathize with the complainant’s position, for the reasons stated above we do not have the power to remedy the situation as requested.Tell us why here

I am truly sorry that Ms*** is unhappy with her new eyewearIn the course of service, our patients work with us and we with them to ensure that they are happy with their vision and their eyewearWe’ve been unable to help Ms*** because she has neither stopped in nor returned our messages.The reality is that we are working within the constraints of the laboratory her vision plan requires us to use, and can not help the delays or the quality of workmanship we have encounteredWhen, after a long wait, we finally received her eyewear, we put it through our internal quality control checkOne of the lenses was slightly off the requested prescription and the eyewear was prepped to go back to her laboratory to be redoneHowever, that same day we received notice of her complaint to the Revdex.com and we decided to involve her in the decision whether to send the glasses back (resulting in a further delay) or evaluate them together first.She graciously agreed to come in for a free office visit to assess the eyewearShe was shown the difference between the lens prescription received and the lens prescription intendedBecause she thought she actually preferred the lens received, she opted to try the eyewear for a few days and let us know what she wanted to doWe did not hear from her, so we attempted to reach herUnfortunately, she has not returned our messages or come back in for further service.I am committed to helping Ms***, but I will need her cooperation to do soIt is still possible to send the eyewear back to her laboratory for a remakeI would ask that if she would like us to do so, she return the eyewear to our office by December 31st so we can start the process.Sincerely,*** ** *** **Milwaukee Family Vision CenterTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I did not respond correctly as when I picked up the glasses, Dradmitted they were’nt quite the correct prescription as ordered and this is why her staff told me they weren’t in.? She gave me the glasses to try and I’ve had them for a week now.? They are NOT satisfactory as I cannot see through them at a distantI will call her office today to get them looked at again.I couldn’t find a place to enter this in the complaint
Regards,
*** ***

I appreciate? having this matter brought to my? attention.? It appears there were delays in receiving the eyewear, and the length of time that Ms*** has waited for her order has been unusually long.? I have been in contact with her and let her know that we received her order
today.? She is scheduled for an appointment tomorrow (December 11th) with my staff and with me to? try on the glasses and verify that she is happy with the final outcome.? Our goal is to provide complete satisfaction.Sincerely,*** ** ***, OD, Milwaukee Family Vision Center

As explained in the original response, the requirements for billing are set forth by the insurance plans, not by the doctor.  While we sympathize with the complainant’s position, we do not have the power to remedy the situation as requested.

This patient presented to our office with a concern about a change in vision in her left eye.  During the course of her examination, it was determined that the loss of vision she was experiencing was unable to be explained or improved through wellness vision techniques, causing her exam to fall...

outside the coverage that her vision plan offered.  She was alerted to this during her exam, and the need to have further testing was explained.  She accepted the additional diagnostic testing and was ultimately given a referral to a specialist for further evaluation.Her complaint appears to be with regard to how her insurance claim was managed.  The problem is that as a network provider administering care under VSP, we have a contract that binds us to their billing rules.  Exceptions put our provider status in jeopardy and may make us liable for insurance fraud.  We therefore followed the rules set forth by her vision plan, which requires that medically based vision and eye problems are first billed to a patient’s health insurance carrier.  If there is a balance owed after that, then VSP will usually provide some additional coverage as a secondary payer.  The bill she received from us was for the remaining unpaid amount after each of her plans processed her payment request.Note also that prior to receiving services, this patient signed an informed consent agreement explaining our office billing policies.  She had the opportunity to ask questions and/or opt out of her exam before it was provided.  Instead, she chose to accept the services presumably aware of how her insurance claim would be managed.While we sympathize with the complainant’s position, for the reasons stated above we do not have the power to remedy the situation as requested.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not respond correctly as when I picked up the glasses, Dr. admitted they were’nt quite the correct prescription as ordered and this is why her staff told me they weren’t in.  She gave me the glasses to try and I’ve had them for a week now.  They are NOT satisfactory as I cannot see through them at a distant. I will call her office today to get them looked at again.I couldn’t find a place to enter this in the complaint.
Regards,
[redacted]