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Four Seasons Roofing

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Four Seasons Roofing Reviews (6)

Been dealing with this family run business since the 1980'sWould highly recommend them to anyone who wants honest friendly service who know what they are doingout of

Been dealing with this family run business since the 1980's. Would highly recommend them to anyone who wants honest friendly service who know what they are doing. 10 out of 10

Dan and his crew were very professional. They were punctual and kept us up to date with their ongoing progress. The whole crew expressed their desire to do as good a job as possible. They gave a 2-3 day timeline and they finished up in less than 3. I would highly recommend 4SEASONS ROOFING.

Review: Balance of statement is incorrect.

Roof was started 7/2012. Bulk was done and repairs made by 9/2012. Statement was sent 10/2012 with Late charges and an additional $140.21 charge. Charge was 3x what it should have been so I questioned it with my payment short the additional amount and the late charges. 4 seasons waited 10 months to respond. At the point there were 4 additional late charges. The roof was still not complete. 4 seasons sent a person to finish the repairs 7/2013. Repairs were complete. 4 seasons waited 4 months to send a statement to me. 2 more late fees were added. I have agreed to pay the original $140.21 even though it was an inflated bill. My billing contact [redacted] will not even listen to me trying to explain. She doesnt care and just wants to argue. All I want is a corrected Invoice and I will pay it, but she will not even listen to reason. All of the late charges were unearned. I believe that the invoices were not sent just to add the late fees. The additional work bill should have been around $50. I Know what work was done. Desired Settlement: I want the invoice sent for the amount of $140.27 to settle this.

Business

Response:

Final Consumer Response

I was able to resolve this complaint with 4 seasons roofing. Unfortunately it took contacting the Revdex.com to get them to respond.

Review: 30 yr roof/all new flashing installed 4/2010. Flashing not properly installed/sealed at skylight & fireplace-leaking in house. Neglects to do repairs

Four Seasons Roofing 4/12/2010 Contract "We will tear off existing roofing to bare sheathing and inspect for dry rot. over clean solid roof sheathing, we will apply one layer Type #15 ASTM felt membrane, two layers @ low slope areas, Followed by: Option #2-30 year dimensional shingle using hi-profile hip & ridge pieces. Shingles manufactured by Owens Corning. We will replace all flashings. This bid includes the clean up and removal of all roofing debris from Job site."

Following new roof & flashing installation, there have been repeated leaks at dining room skylight area.

On Sept 22, 2013 there was a rainstorm, during which water was observed running down the face of the chimney brick inside my living room.

We called [redacted], owner of 4 seasons roofing, who said to call the office Monday morning & they'd come out to repair. I called & told man who answered the problem & was told they'd schedule it. I called back afternoon to see if scheduled & described the problem to woman who said she would make note and make sure the man I spoke with had all the details. I let her know I would be leaving town Thursday night & needed them to come before that. I called again Wednesday and she said it was scheduled for Saturday, & I repeated what I'd like them to look at(flashing at fireplace, flashing at skylight, & loose shingle)since they insisted on coming when I couldn't be home. Received msg from worker Sat. saying he couldn't do anything if I wasnt here to tell him what needed to be done.

I called upon return, 10/7/2013 & was told I must re-schedule which I did, asking that they come on my lunch or after work if possible. Called Wed & they seemed surprised to hear of water inside house; said they'd be out to take care of it. Called Friday & she said they couldn't schedule me at lunch or after work so didn't schedule me. I told her just have someone come out and call when they were on their way. It rained again Saturday. Damp on bricks when I woke.

I called Monday the 14th and asked when they will be out, whereupon she said, "are you scheduled?"

I let her know I'm very upset and will be contacting the Revdex.com with my complaint and serious displeasure at their not standing behind their work.Desired Settlement: Repair or replace flashing and/or roofing as necessary to eliminate leaking.

And address loose, lifting, or cracked shingles to insure integrity.

Business

Response:

Initial Business Response

When the roof was installed in 2010, the flashings were properly installed and sealed. When she called into the office, she said she was having a leak at the fireplace and that she saw water on her bricks. She was notified that being this was the first hard rain of the season, we had dozens of calls and would send someone out as soon as we had someone available. We decided to ask all of our roofers to work on a Saturday so that we could get to all the people who had leaks and no one would have to wait too long. When I called to let her know we would be out on Saturday is when she said she was going out of town but would make sure someone was at the house so we could take care of her leak. When our worker arrived, he knocked on the door but there was no answer. He climbed up on the roof but there was nothing that he could find. On Monday, I called her to let her know we had been out but needed more information and to look inside because everything looked fine from above. She said the fireplace was leaking and she wanted us to check the skylight also. She said she was only available between 12:30pm and 1pm or after 5pm. I let her know that there was no way we could schedule it like that because we don't know how long each job is going to take and could not guarantee that someone could make it there on time. She said she understood and asked if we could have someone call before they headed over that, that would be okay. We sent the supervisor out to make sure everything she wanted was addressed. He did a water test on the skylight and it did not leak at all. He did a water test on the fireplace and found a small leak. He then sealed the flashing around the entire fireplace to make sure there would be no leaks. There was no charge to the client. NOTE: THE CLIENT HAS CALLED SEVERAL TIMES OVER THE PAST 2 YEARS CLAIMING THAT HER SKYLIGHT WAS LEAKING AND EVERY TIME WE WATER TESTED IT, IT NEVER LEAKED.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I paid Four Seasons Roofing $6300 for a new 30 year roof and all new flashing. The roof leaked at flashing areas. It is their responsibility to make sure their workmanship and product are professional and in good working order. I hope their recent repairs are the final remedy to leaking issues.

Final Business Response

The day after she called into the office, we called her to let her know we would have someone out on Saturday. That was the first and only time she told us that she was going to be out of town. We offered to reschedule for when she got back. She said that we should go ahead and come out on Saturday and that she would make sure someone was at the house. No one was there as promised and no courtesy call was made to inform us that no one would be there causing us to incur additional labor costs. When she got back into town and we called to reschedule, she said we could only come out between 12pm and 1pm or after 5pm. Our workers take lunch between 12 and 1 and they get off work at 4pm. We asked if there was any way we could just have someone call her before they came out, to which she agreed. That also did not work out. We were finally able to arrange for our supervisor to go out to her house at 7:30 am on October 16th. After we set this appointment with her is when she filed with the Revdex.com. The supervisor water tested the fireplace, found a small leak and proceeded to clean and reseal flashing around fireplace. He also fixed two shingles that were sticking up. He then water tested the skylight and never found a leak. In closing, we feel we did our best to meet the needs of the client with the time constraints we were given. Her repairs could have been completed much earlier if she would have had someone available, as promised, for the Saturday appointment. Most importantly, the repairs have been completed and the client was never charged for any of it.

Do not do business with this company. They failed to meet repeated commitments and promises. I had a roof leak in my mountain home and stressed the critical nature of having it repaired before the winter snow made repairs impossible. They promised an appointment, didn't show. Promised again, didn't show. Promised again, "couldn't make it because of the weather." Now the snows have come in and I face potential water damage over the winter. The manager Ed said he would "discuss it with his people and get back to me," which of course he never did. Totally unprofessional. Totally unreliable.

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Description: ROOFING CONTRACTORS, REMODELING SERVICES, CONSTRUCTION & REMODELING SERVICES, CONTRACTORS - GENERAL, HOME IMPROVEMENTS

Address: 4792 Route 414, Romulus, New York, United States, 14541

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