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Four Star Realty & Property Management

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Four Star Realty & Property Management Reviews (11)

Complaint: [redacted] I am rejecting this response because: they just stated below Rent would not have been paid until the unit was fully ready for occupancy which includes running water I paid rent at least weeks before running water was ready and before apartment was ready, so they just agreed with me as they took money before it was ready I have copies of the check, when it was cashed, and multiple emails after it was cashed how the apartment was not readyAll I would like is a refund from the first month as they charged me and accepted money for a full month of a habitual apartment and only gave me a small potion of this Sincerely, [redacted] ***

Hi Tina, I apologize for the frustrations experienced to date Timely communication is a focal point of our office and apart from one email our records indicate that we responded to all inquires We never like seeing residents pay for rooms they aren't living in and agree that it is unacceptable for illegal occupants Our office checked the unit yesterday and found that there is one vacant room so nobody else has moved in, see attached pictures We want to confirm that you'd still like to have a lock installed and can get a locksmith on site again I left you a voicemail and hoping we can connect to discuss the other items you've raised I'd like to clarify the protocol of the lease transfer and renewal process as there does seem to be a misunderstanding Receiving constructive criticism is also important as we are always working to improve our systems & processes to provide a better service Our office prides ourselves on the customer service we provide and it's important to us that we end relationships on amicable terms

I can understand your frustration and it is our job to walk you through and explain the work that is done or needed between tenanciesIt appears you are in current reconciliation with the property manager in regards to charges you believe were pre-existing and/or should be an owner expenseWe at Four Star Realty, pride ourselves in handling all security deposit returns in a fair and ethical mannerAs you and your manager are currently discussing, we are happy to provide further documentation, photos or invoices of any work that was needed upon move out so that you can fully understand what expenses are covered by the owner of the property and what is beyond general wear and tear as a tenant expensePlease note, Four Star does not profit off of security deposits and if any discrepancies are found, a new refund check would be issuedI would be happy to discuss this with you further if you'd like to reach out to our customer service department directly

The first conversation had with Mr [redacted] came on January 11th when he first referenced that his daughter [redacted] was not fond of living with girls who smoked marijuana When we spoke, we talked about [redacted] 's roommates and he mentioned how it was evident they had used marijuana in the apartmentHe also mentioned that there was marijuana paraphernalia around the living room which made [redacted] feel uncomfortable I told Mr [redacted] that I had two other apartments in the complex with empty rooms and that I would see if the current residents of those additional apartments used marijuana to see if this might be a better fit Furthermore, I mentioned at that time that in Boulder, Colorado where marijuana use is legal, that I did not think these apartments would be any different but wanted to do my due diligence on their behalf Upon touring the other two apartments I noticed paraphernalia in the living room which is quite common within the college community at CU I informed the [redacted] 's of this We concluded that conversation with reiterating that this alone would not be a reason in which we would terminate their lease and that they were still obligated to fulfill their full financial obligation of the lease agreement.When I spoke with the other roommates they told me that, per our lease, they refrain from smoking in the apartment but that they smoke elsewhere which is why there is paraphernalia in the apartment I had multiple phone conversations with [redacted] in which I reiterated that we would not be able to let her out of her lease agreement because her roommates smoked, as it is not against the law in the state of Colorado I believe she was not fond of the girls and preferred to live elsewhere after already signing the lease On January 15th [redacted] inquired about receiving a parking pass for the complex Per Mr [redacted] 's email on the 20th I looped in upper management to see what we can do to further enforce the no smoking clause in the lease agreement and reached out to the roommates again to ensure they were not smoking in the apartment They assured me that while they still leave their glass pipes in the apartment that they were not smoking within the unitAt no point throughout our conversations, either via email or phone did myself or anyone at Fourstar grant permission to break the lease for this reason We tried to work with [redacted] to come to an agreement but believe that he is financially responsible to abide by the conditions of the legal document that he signed.Best,

The consumer is on a joint and several lease and our office does not have control over which rooms the respective roommates live in I've communicated further with Tina outside of Revdex.com and the cleanliness of the unit appears to be the primary deterrent to finding a replacement This is another aspect of the unit that my office does not have control over There also seems to be confusion on the lease terms as Savannah is not obligated to the lease beyond the original lease end date of 7/31/18, see attached lease addendum All the paperwork was signed under their own free will and our office has no motivation to pressure residents into signing renewals and/or lease transfers Our office will continue to communicate with Tina and work towards finding an amicable resolution However, I do think it should be noted that internal roommate conflict has played a significant role in the consumers frustrations and my office is being blamed for factors outside of our control

Four Star Realty was not involved in the re-development of the building but did everything in our power to help the residents when it was discovered that water supply would be impacted, including providing accommodations at a nearby hotel Rent would not have been paid until the unit was fully ready for occupancy which includes running water Accommodations at the hotel would have been provided until that time This was an unfortunate way to start the relationship but Four Star Realty was not in control of the situationIn regards to the resident base, there was a mix of underclassmen, graduate students, and working professionals

Complaint: [redacted] I am rejecting this response because:nothing was resolvedA customer service rep contacted me asked about my experience and I gave him about points, he took no responsibilityEverything had an excuseEven drug needles in the parking lot they left for weeks ( parking lot in from of office, they saw and walked by everyday), blamed on the tenants which yes I agree whichever tenant did that was wrong, but four star owns the property, insures the propert- anyone who would have got pked would have named four star in a suit, not an unknown tenantThey said providing a hotel for apartment not being ready was sufficient, I disagreeThey should have recalculated the days the rent wasn't ready, refunded and provided a hotel for not just myself but for every tenant Sincerely, [redacted] ***

The residents made minimal efforts to properly move out of the home and there was significant painting, cleaning, and repairs needed to return the home to move in condition The attached pictures reflect that there was negligent damage done to the walls which required the extensive painting to be performed The owner covered $of the bill for wear & tear and the resident was held accountable for the remainder of the cost due to the condition they returned the home Our office has reached out to [redacted] on multiple occasions without receiving correspondence back It’s important for our residents to understand our security deposit reconciliation process and why invoices were allocated the way they were It’s equally important that we end all relationships on amicable terms and we are therefore proposing a good faith refund of $from the painting bill While the documentation doesn’t warrant this action, we are still willing to absorb the cost in an effort to find a resolution We are hopeful to hear back from the resident soon to discuss the matter Finally, all vendors utilized throughout the year and during the turnover period are 3rd party and unaffiliated with our office We do not profit off assigned work and much prefer properties to be returned in great shape so there is less vendor management that requires invoice reconciliation

Our office has spent an incredible amount of time, energy, and resources working with this fraternity house to ensure they understand the lease terms and financial ledgers Unfortunately, our attempts at communication directed to the house as a whole have been unsuccessful We continue to answer all questions and concerns but feel that there needs to be internal communication between the residents on the joint and several lease We've also requested another in office meeting with all residents and/or guarantors to go over the accounts and ensure everyone is on the same page

Complaint: [redacted] I am rejecting this response because: As stated previously Four Star did take advantage of my daughter when they sent out the lease renewal On February 5, Savannah and I went into Four Star to let Bridget (her property manager) know that Savannah had moved out of [redacted] ** and that we had cleaned the room/bathroom and shampooed the carpet, etc Bridget informed us they would put a lock on the door which we already know they failed to do Bridget knew at that time Savannah was leaving the area and would not be interested in staying on the lease longer than the current July 31, lease end date On February 12, Savannah received an email stating the house was going to be shown to prospective renters for the new 2018/lease term Then on February 14th she received another email that the house was going to be shown again Apparently one of the roommates (Michaela) was already interested in renewing the lease back in October/November 2017, and I'm not sure what happened or if she even communicated with Four Star about wanting to stay on, but on February 14, right after the 2nd showing email was sent we received the renew lease letter from Sarah (who is not their property manager) stating Michaela wants to continue on in the unit and to do so the other two roommates (my daughter Savannah and the other roommate John) would need to sign a new lease then sign another have their name removed from the lease I responded to Sarah letting her know Savannah was not interested in staying on the lease and it was up in July Sarah's email requested them to sign and have it back to her by 5pm the next day In the meantime my daughter was already stressed out because of the situation and understood that the only way she would get her almost $deposit back is to sign the document Little did she know in the print it says she is forfeiting her right to the deposit and she would have to make arrangements with Michaela for her to return her deposit to her In the meantime we believe Michaela contacted Four Star and Sarah rushed the lease out This is unacceptable and I don't understand how a company that works with teens (my daughter is and not worldly by any means) would submit such a document and expect that quick of a turn around without seeking counsel My daughter was under too much stress because of the situation at the house and Four Star not communicating with us properly about her move out I do not see how is can be legal and I think it was very underhanded to present this in the first place Michaela should have had to sign a new lease ALL ON HER OWN and put down her OWN FULL DEPOSIT until she found roommates to pay her back My daughter should have been given her deposit back at the end the lease in July This is one of the main reasons I am fighting for my daughter because she was taken advantage of I have since received an email from Aaron stating he is not happy with my scathing complaint with the Revdex.com I could care less at this point what Aaron thinks and I will keep this fight up until I know that my voice is heard I've heard from an attorney that there have been many issues with people coming to them about Four Star and taking advantage of the students I have attached copies of the emails and the lease removal of names showing where it says my daughter forfeits the deposit for review Sincerely, Tina [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

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