Re: # [redacted] To Whom It May Concern,This letter Is In response to Mr[redacted] 's letter dated February 16,regardlng a complaint filed against his company,Star Transit.We dispute the claim Mr [redacted] has made regarding the wrong address being given to him and causing him to get lostThe address was given to him when the arrangements were made for shuttle service to LAThis address was correct,and was given to him by Mrs [redacted] ,a travel agent who lives In LA and knows the area wellIt is not the passengers' responsibility to provide the driver of the service with a GPS system or with directionsThe shuttle service should have procedures in place which assist them in doing their job more efficiently.We dispute the claims that Mr [redacted] made as to the $tip being optionalThe tip was NOT optionalAs a matter of fact,he had the group pay $60,$of It for the way up to LA,and $as a pre-payment for the trip back from LAIf in fact it was optional,he would not have set a number or made us prepay itAs for the claims Mr[redacted] made against Mrs [redacted] , she never yelled or used profane language,and as a matter of fact,Mr [redacted] never hung up on her Why he would want to say that he did something as unprofessional as that, is questionable.In addition, Mr[redacted] was very unprofessional and negligent In leaving It to the group to resolve the shuttle issueIt was very difficult to get an honest answer from Mr [redacted] ,as hewas very evasive and not forth right as to the ETA of his driverThe group had already been waiting well over an hour when his driver was finally kind enough to tell Mrs [redacted] that he was still 1/hours away.and it was then the choice was made to cancel Mr [redacted] 's services and set a refund and hire another shuttle service.As for the $refund that was given to the group for services not rendered,the group reluctantly accepted the number because Mr[redacted] said that was all that he was going to pay,a take It or leave It deal,and so the thought of getting some money back now was better than getting nothing at all, and the group would try to recover the rest of the money at a later dateThe group paid Mr [redacted] $for the shuttle service from LA to Chula VIstaThough it was his negligence,he only refunded $The group requests he pay the balance of$Sincerely, [redacted]
Re: # [redacted] To Whom It May Concern,This letter Is In response to Mr[redacted] 's letter dated February 16,regardlng a complaint filed against his company,Star Transit.We dispute the claim Mr [redacted] has made regarding the wrong address being given to him and causing him to get lostThe address was given to him when the arrangements were made for shuttle service to LAThis address was correct,and was given to him by Mrs [redacted] ,a travel agent who lives In LA and knows the area wellIt is not the passengers' responsibility to provide the driver of the service with a GPS system or with directionsThe shuttle service should have procedures in place which assist them in doing their job more efficiently.We dispute the claims that Mr [redacted] made as to the $tip being optionalThe tip was NOT optionalAs a matter of fact,he had the group pay $60,$of It for the way up to LA,and $as a pre-payment for the trip back from LAIf in fact it was optional,he would not have set a number or made us prepay itAs for the claims Mr[redacted] made against Mrs [redacted] , she never yelled or used profane language,and as a matter of fact,Mr [redacted] never hung up on her Why he would want to say that he did something as unprofessional as that, is questionable.In addition, Mr[redacted] was very unprofessional and negligent In leaving It to the group to resolve the shuttle issueIt was very difficult to get an honest answer from Mr [redacted] ,as hewas very evasive and not forth right as to the ETA of his driverThe group had already been waiting well over an hour when his driver was finally kind enough to tell Mrs [redacted] that he was still 1/hours away.and it was then the choice was made to cancel Mr [redacted] 's services and set a refund and hire another shuttle service.As for the $refund that was given to the group for services not rendered,the group reluctantly accepted the number because Mr[redacted] said that was all that he was going to pay,a take It or leave It deal,and so the thought of getting some money back now was better than getting nothing at all, and the group would try to recover the rest of the money at a later dateThe group paid Mr [redacted] $for the shuttle service from LA to Chula VIstaThough it was his negligence,he only refunded $The group requests he pay the balance of$Sincerely, [redacted]