Four Star Transmissions, Inc.

The first thing I would like to say is we have been in business since 1987 and this is the first complaint we have had with the Revdex.com, with that being said here are the facts.  [redacted] brought his 2002 S10 pickup to us  4/**/15, he wanted us to look it over for purchase.  We checked...

it over and told him it was in good shape for a truck with 153000 miles on it.  The only thing we noted was it had a suspension lowering kit in it & the a/c compressor was noisy.  [redacted] & the owner of the truck were there the whole time we checked the truck, the owner stated that it needed an a/c compressor.  At that time [redacted] thanked us and asked us to also do an oil change, He was not charged to check the truck over it was done as a courtesy, his total bill was $35.71 for the oil change.  On 5/**/15 [redacted] brought his truck in for a NY state inspection and a rattle, it passed inspection and the right front caliper bushings were replaced. The bill was $107.03 for the repair.  On 8/**/15 [redacted] called for a estimate to charge his air conditioner I asked him what was wrong and he said he changed the a/c compressor and needed it charged.  I asked if the compressor came with oil in it and he did not know.  I told him it would cost $144 plus dyed oil and freon.  He dropped it off, we connected it to our [redacted] air conditioning machine. This is a fully automatic machine.  The system is evacuated to remove all moisture, which means it brings the system down to 30 inches of vacuum, after it achieves 30 inches of vacuum it waits 5 minutes to see if it holds a vacuum.  Once it does the dyed oil & refrigerant are installed.  [redacted] stated that if it held vacuum why did the freon leak out.  The vacuum test is only good for major leaks not for slow leaks, when the system is running it builds pressures up to 300lbs, so if it had a small leak that’s when it would leak.  [redacted] also stated that it’s a hermetically sealed system so why did we add oil, its not a sealed system, the air compressor he removed had oil in it so we needed to add oil so the system would not be low on oil.  [redacted] did his own repair and asked to only charge the system, I was never asked to do any diagnosing.  The total bill was $209.71 for the a/c charge.  On 8/**/15 [redacted] dropped off truck and stated the a/c was not cold, We checked the system and it was low on freon, we checked system with ultra violet light and could not find a leak, I called and explained that we needed to remove components to get a better look at condenser & evaporator to find the leak and the charge would be $96 to do that.  He said leave truck alone and he would pick up.  The truck was dropped off Monday of that week and he said he did not need till Friday, that is why it was here all week.  When [redacted] picked his truck I explained what needed to be done again, he was not charged anything to check it out.  He took keys and left, he then came back in and asked what did we do to his tire that it was flat and on the rim, I asked him to bring it around and we would check it.  When we checked the tire it was low on air but not flat.  [redacted] started accusing me of flattening his tire and ripping him off.  He was acting out and asked to leave.  He claims we checked his truck and it needed $3000 in repairs.  I have only done $352.45 of repairs.  He claims he did some research and we are well known for screwing people I would like to see proof of that.  He claims that I am a crook, I would also like to see proof of that too.  He is unreasonable to deal with and if we did something wrong I would do whatever it takes to rectify.  I do not believe we did anything wrong.  I was asked to charge his air conditioning that he fixed why should I have to warranty his repair.   [redacted]

Review: I originally brought a vehicle over to them to be checked out before purchasing the vehicle. four star transmissions told me everything was great with the truck. Within the first month ive had to spend over 3000.00$ On the vehicle in repairs. But what realy got me was , I brought the truck over to get the ac system charged. He charged me $230.00 To charge my ac. Vinny the boss then told me He had to add oil to the compressor, Vacuum the system to a negative pressure to test for leaks then add the Freon. This all sounded correct seeing as I install central air conditioning in homes I had an idea of what he was talking about. 1 Week goes by and my ac is no longer working. I bring it in to there shop to resolve the issue . After a week of looking at my truck he tells me he cant find the leak it has to be a bad condenser coil or evaporater coil. (i know that's not the issue because it was running completely fine before hand. So I confront vinyy about his method of charging my ac system. If you pull a vacuum and leak tested the system Why is there a leak? And if a compressor is a hermetically sealed unit with oil inside from the manufacturer why would you add more? Even tho you cant add oil to the system because its a sealed unit? I basically called him out on his whole line of Lies he tried feeding me. Then he tells me if I know so much why didn't I just do it myself? I replied if I knew I was being robbed I would of spent the money to buy the equipment and do it myself. Then he starts cursing me out calling me a [redacted] it and an [redacted] Etc Etc. walking away . As I go to get my truck around the back of his shop I noticed I had a Flat tire. He then starts telling me sarcastically Yeah I popped your tire. After doing some research I found that his shop is well known for going above and beyond to screw people over to make extra money . I am very disrespected and appalled by there behavior . I cant begin to understand how a crook with horrible customer satisfaction skills can keep his business running.Desired Settlement: I would like to receive my $230.00 that was basically stolen from me. I do not want to bring my vehicle there to have the job complete and have them sabotage something else with my vehicle. Very Very unhappy with the business.

Business

Response:

The first thing I would like to say is we have been in business since 1987 and this is the first complaint we have had with the Revdex.com, with that being said here are the facts. [redacted] brought his 2002 S10 pickup to us 4/**/15, he wanted us to look it over for purchase. We checked it over and told him it was in good shape for a truck with 153000 miles on it. The only thing we noted was it had a suspension lowering kit in it & the a/c compressor was noisy. [redacted] & the owner of the truck were there the whole time we checked the truck, the owner stated that it needed an a/c compressor. At that time [redacted] thanked us and asked us to also do an oil change, He was not charged to check the truck over it was done as a courtesy, his total bill was $35.71 for the oil change. On 5/**/15 [redacted] brought his truck in for a NY state inspection and a rattle, it passed inspection and the right front caliper bushings were replaced. The bill was $107.03 for the repair. On 8/**/15 [redacted] called for a estimate to charge his air conditioner I asked him what was wrong and he said he changed the a/c compressor and needed it charged. I asked if the compressor came with oil in it and he did not know. I told him it would cost $144 plus dyed oil and freon. He dropped it off, we connected it to our [redacted] air conditioning machine. This is a fully automatic machine. The system is evacuated to remove all moisture, which means it brings the system down to 30 inches of vacuum, after it achieves 30 inches of vacuum it waits 5 minutes to see if it holds a vacuum. Once it does the dyed oil & refrigerant are installed. [redacted] stated that if it held vacuum why did the freon leak out. The vacuum test is only good for major leaks not for slow leaks, when the system is running it builds pressures up to 300lbs, so if it had a small leak that’s when it would leak. [redacted] also stated that it’s a hermetically sealed system so why did we add oil, its not a sealed system, the air compressor he removed had oil in it so we needed to add oil so the system would not be low on oil. [redacted] did his own repair and asked to only charge the system, I was never asked to do any diagnosing. The total bill was $209.71 for the a/c charge. On 8/**/15 [redacted] dropped off truck and stated the a/c was not cold, We checked the system and it was low on freon, we checked system with ultra violet light and could not find a leak, I called and explained that we needed to remove components to get a better look at condenser & evaporator to find the leak and the charge would be $96 to do that. He said leave truck alone and he would pick up. The truck was dropped off Monday of that week and he said he did not need till Friday, that is why it was here all week. When [redacted] picked his truck I explained what needed to be done again, he was not charged anything to check it out. He took keys and left, he then came back in and asked what did we do to his tire that it was flat and on the rim, I asked him to bring it around and we would check it. When we checked the tire it was low on air but not flat. [redacted] started accusing me of flattening his tire and ripping him off. He was acting out and asked to leave. He claims we checked his truck and it needed $3000 in repairs. I have only done $352.45 of repairs. He claims he did some research and we are well known for screwing people I would like to see proof of that. He claims that I am a crook, I would also like to see proof of that too. He is unreasonable to deal with and if we did something wrong I would do whatever it takes to rectify. I do not believe we did anything wrong. I was asked to charge his air conditioning that he fixed why should I have to warranty his repair. [redacted]