The customer informed us that she was unhappy with the placement of the engraving on her IDShe originally said she informed the rep that she wanted the engraving on the back of the ID, but after a review of the phone log, these instructions were not provided to the repBased on this outcome, the customer was advised to return the ID to us with the doctor warranty card to be redoneOnce a personally engraved item is completed, the engraving can not be changedHowever, we are aware that customers sometimes need to change the engraving once they receive the itemDue to this, we regularly provide all customers with a doctor warranty card that allows them to get the ID redone one timeFor some precious metal items, there are charges associated with redoing the IDHowever, this customer has now been informed that we will redo the item for her one time without the need to return the doctor warranty card if she will return her current ID to usShe has agreed and a new ID has been ordered
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received the bracelet but feel that the company needs to revise Customer Service procedures
Dear Revdex.com, I regret to inform you that I made another attempt to resolve this issue by reaching out with a phone call to the [redacted] residence Mr [redacted] answered and we began to discuss the issue they had with the bracelet and he stated his wife was upset because the bracelet did not come in the size she ordered I attempted to explain how we can properly size the bracelet for them at no charge He then stated they have contacted several different agencies along with the [redacted] and the Revdex.com because we advertised incorrectly and they no longer wanted to do business with us I explained that I was aware of the different agencies and was more interested in getting the Medical ID correctly sized for wear He then express that he did not want to do business with American Medical ID and would allow the authorized agencies to handle this with no further conversation with me and he is expecting a full refund for the order then disconnected the call.I will resolve this issue by offering a full refund in the amount of $ The expected time frame to receive the refund will be from to Business Days I would also like to say that this customer ordered from an American Medical ID Order Form that has been in circulation for many years and do not have the most current information This caused them to make a selection that was no longer available In the defense of our company, we do not have the ability to retrieve all distributed Order Forms when they are no longer current This is the reason we offer to make needed adjustments such as size in this case at no charge As a company we know and understand the importance of wearing a Medical ID, which is first and far most to us My apologies that we were not able to satisfy this customer with replacing the item with the correct size at no additional charge to them We are a company with integrity and customer satisfaction at the forefront of our business
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
To whom it may concern, We became aware of this issue with Mr [redacted] ***s on June 29, through our customer service department before this complaint was received from the Revdex.com We have already taken steps to address this customer's concerns and have resolved the issue Mr [redacted] ***s has informed the customer service department that is was satisfied with the resolutionOn June 16, 2015, Mr [redacted] ***s purchased an ID bracelet from our website but it was too large for his wrist The fact that the bracelet was too large caused the ID to become scratched On June 29th, the customer contacted us about this matter He was requesting a refund because he believed the quality was poor and this is what led to the item being scratched so quickly He also commented that the engraving was too light and he did not believe that it was deep enough A replacement bracelet was mailed out to Mr [redacted] ***s on June 30, The correct measurement of Mr [redacted] wrist was obtained and the replacement bracelet was made in the correct size for his wrist The engraving was requested to be made darker and was checked by the customer service department prior to being shipped Customer order number is [redacted] Best regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me while we are not happy with what we had to do to get the company to do what is fair and justwe thank the Revdex.com for their invaluable assistance in this matter
American Medical ID is sorry to hear that our offer to settle this dispute has not been accepted However, it is impossible to issue a refund for an item that has not been returned to usIf this customer would like a refund, the customer must return the item to us first This is not negotiable In an effort to settle this dispute, American Medical ID will keep the offer for a refund open until August 31, If the customer has not returned the item to us by this date, or notified us of their intent to return the item to us, the offer for the refund will be permanently retracted
This is a duplicate complaint This customer has already submitted another review to the Revdex.com stating a disbelief that the item is gold-filled, reporting an allergy to nickel, and expressing the desire to have a refund American Medical ID confirms that the bracelet this customer purchased and has received is gold-filled and does not contain nickelOur gold-filled jewelry is made by bonding a layer of 10k gold to a bronze-alloy metal baseNeither the gold nor the bronze-alloy base contain nickel The bronze-alloy base is 90% copper, and oxidation is a natural property of copper that can cause a green color to appear on the skin This is not a fault of the metalAccording to [redacted] ( [redacted] , 2012), oxidation is a natural process that can be intensified if the person wearing the metal is sweating or has a naturally high skin acidity levelThis article also states that the discoloration is a natural reaction caused by body chemistry, is harmless, and can be cleaned from the skin using soap and water We do not offer refunds on personally engraved items, but this customer has been given permission to return the ID for a refund on the cost of the bracelet only We have provided the customer with a postage paid label to use to return the braceletWe suggest that the customer also purchase insurance on the package before mailing it to have protection from lossOur company does not provide insurance and is not responsible for any packages that are lost in transit while in the possession of the postal serviceThe customer can purchase insurance directly from the postal service, but is responsible for the cost for this insuranceThe postal service will not place the cost of the insurance onto our shipping labelReferences [redacted] Why your skin turns green with certain jewelry [redacted] Retrieved from http://www[redacted] /skin-care/c/1443/151389/turns-jewelry/
We are sorry to hear that Mr [redacted] is unhappy with the engraving on his medical ID Writing his condition as Diabetes II is an industry standard, however we can use the number if the customer makes this request at the time of the purchaseWe did speak to him about this matter earlier today and advised him to submit a photograph of the engraving to us for review We are sorry to hear that he believes he was treated rudely, but we do need to see what he is describing to be able to handle this situation correctlyOnce we have received this photograph we will be happy to continue addressing this matter with him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted] Sent: Saturday, December 12, 3:PM [redacted] Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Hi,I have just received the ID bracelet with the ID intact so everything now is okayThere was a delay since recently had surgery then a minor complication but everything is okay now.Thanks, [redacted] ***
This customer purchased and received a gold-filled bracelet. The customer contacted us today to report an allergic reaction to the metal. We do sympathize with the customer for having an allergic reaction, but the allergy is not caused by a fault of the metal. Normally, our company
does not offer refunds on personally engraved items, but in this case the management team made a decision to allow the customer to return the ID to receive a refund on the cost of the ID only. We have agreed to send the customer a postage paid label to use to send the ID back. However, the customer must insure the package on their own before mailing it if they would like to have protection from loss while the package is in the possession of the postal service. The customer will receive the refund once the bracelet has been received
Dear Revdex.com and Mr& Mrs***, I apologize that Mr*** is not please with the latest reply. We would like to resolve this issue to his satisfaction. As noted previously, we will give a full refund of $36.95. Once through the refund process he will receive a check for the full amount. I will also take this opportunity to answer each issue described in this latest statement of complaint. The customer's issues are identified by bullet points and my reply follows directly after.they took over a month to deliver the item within the advertised limitIn accordance to our records this Medical ID was ordered by a "MaOrder Form" we received on September 9, 2015. The order was entered, produced and shipped out by September 17, 2015. Which is well in line with a processed order. (American Medical ID does offer expedited processing at an additional cost.)they got my wife's name wrongMy apologies, I have seen no mention of misspelling on this order. This is the information I received from the original Revdex.com complaint: Customer’s Statement of the Problem:
a braclet was ordered and they did not size it as requestedthere was no indication in ordering that the stainless steel version only came in one size on the order formThe order form did give options in size from 6, 6.5, 7, 7.5, & 9. The customer circled the size as needed. The issue was the order form was outdated and did not reflect our New Sizing for that product, which no longer come in half sizes, therefore a size was selected by the company. I would like to add that this bracelet comes with a link chain that can be sized up or down for a comfortable fit. Also in our last conversation I offered to size the bracelet at no additional cost to the customer.we will expect the refund as requestedIn the last reply to this Revdex.com Complaint I explained that a full refund in the amount of $will be issued and should be received within to business days Again, I apologize for the inconvenience and discrepancy this has caused Mr& Mrs*** I hope this brings resolution to their issue and this Revdex.com Complaint. Sincerely, American Medical ID
Dear *** *** & Revdex.com, Our attempt to resolve this issue was sincere. We offered to replace the clasp at no additional charge. We understand that the incorrect clasp was attached to the Medical ID and we attempted to satisfy Ms*** by emailing a postage paid label for her to mail the product back to have the proper clasp attached. We offered to send it back by *** for a more speedy delivery. We also attempted to compensate her with a Stainless Steel Medical ID for her to wear until her Medical ID was repaired to her satisfaction, at no additional charge. We understand the importance of wearing a Medical ID and wanted to make sure she was not without that important information in the case of an emergency. As mentioned in an earlier response we stand by our products and we will fix and replace them when needed but we are unable to fulfill the request for payment to her personal jeweler as a resolution. I regret that *** *** is no longer interested in doing business with AMID in the future.Sincerely, Tracy H***
This customer made a purchase for a 10k gold dog tag on a split ring from our website. While designing jewelry on our website, customers are given options to customize the ID. On many IDs, this includes customizing the style and the length of the chainsCustomers can even choose not to
get a chain at all or to get the ID on a split ring. This customer purchased his ID on a split ring. The customer did contact our office via chat yesterday evening and was directed to call us directly to place the order for the necklace of his choiceThe sales rep handling the call notified him that she could not complete the order because the chain was not sold as a single itemThe customer continued to chat with us. The chat representative notified the customer that because it was very late in the day, the department that could add the necklace to be purchased as a single item was not availableHe was advised that we could not complete this transaction at the current time but to contact us again in the morningWe did make the request to have the necklace added as a single purchase itemWhen the customer is ready to complete his purchase he can contact us again via telephone
*** *** * *** *** I apologize that we did not assist you to your satisfaction here at American Medical ID. Thank you for giving us another opportunity to correct this error and see how we can make things right for you. It is my understanding that you ordered our "Sleek" style
Stainless Steel bracelet with the silicone band. And there was an issue with the size of the silicone band for that style plate. Your account shows that we have set another work order and sent you the new size you requested to resolve the sizing issue There is one thing I would like to note on the item you purchased. It can sometimes be challenging to get the plate fitted properly on the silicone band, which is intentional for safety. We provide an online video on our website to assist with properly fitting the band into the metal plate. We are also available by phone to assist with this application as well between the hours of AM - PM Central time. ***, again I apologize that you are not satisfied and I would like to supply my direct phone number and email if you would like further assistance with your Medical ID or anything else I can help you with. If it is more convenient that I reach out to you by phone, please feel free to supply me a contact number and time where you can be reached. I look forward to the opportunity to better serve you. Tracy ***(713)600-
The 1-delivery day estimation is for delivery only and does not include the amount of time it takes to make the new bracelet. The replacement bracelet was mailed on September 6. According to the tracking on the USPS website, it is scheduled to be delivered today, September
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted] Sent: Monday, November 30, 2015 11:16 AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Ridiculous response to my complaint. If I had the time to repackage an item and take it to a [redacted], stand in line at a [redacted], and purchase insurance (out of my pocket) I would have never originally made an [redacted] purchase. The purpose of [redacted] shopping is convenience and ease for the consumer. They made the mistake, admitted they made the mistake, and chose to inconvenience me rather than just replace the entire item...which was unwearable for me. In the future I will go to a local jeweler to order a medical bracelet as that company is disreputable and dishonest. I would hope the Revdex.com notes I am an extremely dissatisfied customer. As a point of information, I am 65 and have never, ever filed any type of claim against a company or individual. I am not a complainer, however I do believe a company needs to stand by its word. American Medical ID did not do that. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The customer informed us that she was unhappy with the placement of the engraving on her ID. She originally said she informed the rep that she wanted the engraving on the back of the ID, but after a review of the phone log, these instructions were not provided to the rep. Based on this outcome, the...
customer was advised to return the ID to us with the doctor warranty card to be redone. Once a personally engraved item is completed, the engraving can not be changed. However, we are aware that customers sometimes need to change the engraving once they receive the item. Due to this, we regularly provide all customers with a doctor warranty card that allows them to get the ID redone one time. For some precious metal items, there are charges associated with redoing the ID. However, this customer has now been informed that we will redo the item for her one time without the need to return the doctor warranty card if she will return her current ID to us. She has agreed and a new ID has been ordered.
Dear Revdex.com, I regret to inform you that I made another attempt to resolve this issue by reaching out with a phone call to the [redacted] residence. Mr. [redacted] answered and we began to discuss the issue they had with the bracelet and he stated his wife was upset because the bracelet did...
not come in the size she ordered. I attempted to explain how we can properly size the bracelet for them at no charge. He then stated they have contacted several different agencies along with the [redacted] and the Revdex.com because we advertised incorrectly and they no longer wanted to do business with us. I explained that I was aware of the different agencies and was more interested in getting the Medical ID correctly sized for wear. He then express that he did not want to do business with American Medical ID and would allow the authorized agencies to handle this with no further conversation with me and he is expecting a full refund for the order then disconnected the call.I will resolve this issue by offering a full refund in the amount of $36.95. The expected time frame to receive the refund will be from 7 to 10 Business Days. I would also like to say that this customer ordered from an American Medical ID Order Form that has been in circulation for many years and do not have the most current information. This caused them to make a selection that was no longer available. In the defense of our company, we do not have the ability to retrieve all distributed Order Forms when they are no longer current. This is the reason we offer to make needed adjustments such as size in this case at no charge. As a company we know and understand the importance of wearing a Medical ID, which is first and far most to us. My apologies that we were not able to satisfy this customer with replacing the item with the correct size at no additional charge to them. We are a company with integrity and customer satisfaction at the forefront of our business.
The customer informed us that she was unhappy with the placement of the engraving on her IDShe originally said she informed the rep that she wanted the engraving on the back of the ID, but after a review of the phone log, these instructions were not provided to the repBased on this outcome, the customer was advised to return the ID to us with the doctor warranty card to be redoneOnce a personally engraved item is completed, the engraving can not be changedHowever, we are aware that customers sometimes need to change the engraving once they receive the itemDue to this, we regularly provide all customers with a doctor warranty card that allows them to get the ID redone one timeFor some precious metal items, there are charges associated with redoing the IDHowever, this customer has now been informed that we will redo the item for her one time without the need to return the doctor warranty card if she will return her current ID to usShe has agreed and a new ID has been ordered
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received the bracelet but feel that the company needs to revise Customer Service procedures
Dear Revdex.com, I regret to inform you that I made another attempt to resolve this issue by reaching out with a phone call to the [redacted] residence Mr [redacted] answered and we began to discuss the issue they had with the bracelet and he stated his wife was upset because the bracelet did not come in the size she ordered I attempted to explain how we can properly size the bracelet for them at no charge He then stated they have contacted several different agencies along with the [redacted] and the Revdex.com because we advertised incorrectly and they no longer wanted to do business with us I explained that I was aware of the different agencies and was more interested in getting the Medical ID correctly sized for wear He then express that he did not want to do business with American Medical ID and would allow the authorized agencies to handle this with no further conversation with me and he is expecting a full refund for the order then disconnected the call.I will resolve this issue by offering a full refund in the amount of $ The expected time frame to receive the refund will be from to Business Days I would also like to say that this customer ordered from an American Medical ID Order Form that has been in circulation for many years and do not have the most current information This caused them to make a selection that was no longer available In the defense of our company, we do not have the ability to retrieve all distributed Order Forms when they are no longer current This is the reason we offer to make needed adjustments such as size in this case at no charge As a company we know and understand the importance of wearing a Medical ID, which is first and far most to us My apologies that we were not able to satisfy this customer with replacing the item with the correct size at no additional charge to them We are a company with integrity and customer satisfaction at the forefront of our business
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
To whom it may concern, We became aware of this issue with Mr [redacted] ***s on June 29, through our customer service department before this complaint was received from the Revdex.com We have already taken steps to address this customer's concerns and have resolved the issue Mr [redacted] ***s has informed the customer service department that is was satisfied with the resolutionOn June 16, 2015, Mr [redacted] ***s purchased an ID bracelet from our website but it was too large for his wrist The fact that the bracelet was too large caused the ID to become scratched On June 29th, the customer contacted us about this matter He was requesting a refund because he believed the quality was poor and this is what led to the item being scratched so quickly He also commented that the engraving was too light and he did not believe that it was deep enough A replacement bracelet was mailed out to Mr [redacted] ***s on June 30, The correct measurement of Mr [redacted] wrist was obtained and the replacement bracelet was made in the correct size for his wrist The engraving was requested to be made darker and was checked by the customer service department prior to being shipped Customer order number is [redacted] Best regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me while we are not happy with what we had to do to get the company to do what is fair and justwe thank the Revdex.com for their invaluable assistance in this matter
American Medical ID is sorry to hear that our offer to settle this dispute has not been accepted However, it is impossible to issue a refund for an item that has not been returned to usIf this customer would like a refund, the customer must return the item to us first This is not negotiable In an effort to settle this dispute, American Medical ID will keep the offer for a refund open until August 31, If the customer has not returned the item to us by this date, or notified us of their intent to return the item to us, the offer for the refund will be permanently retracted
This is a duplicate complaint This customer has already submitted another review to the Revdex.com stating a disbelief that the item is gold-filled, reporting an allergy to nickel, and expressing the desire to have a refund American Medical ID confirms that the bracelet this customer purchased and has received is gold-filled and does not contain nickelOur gold-filled jewelry is made by bonding a layer of 10k gold to a bronze-alloy metal baseNeither the gold nor the bronze-alloy base contain nickel The bronze-alloy base is 90% copper, and oxidation is a natural property of copper that can cause a green color to appear on the skin This is not a fault of the metalAccording to [redacted] ( [redacted] , 2012), oxidation is a natural process that can be intensified if the person wearing the metal is sweating or has a naturally high skin acidity levelThis article also states that the discoloration is a natural reaction caused by body chemistry, is harmless, and can be cleaned from the skin using soap and water We do not offer refunds on personally engraved items, but this customer has been given permission to return the ID for a refund on the cost of the bracelet only We have provided the customer with a postage paid label to use to return the braceletWe suggest that the customer also purchase insurance on the package before mailing it to have protection from lossOur company does not provide insurance and is not responsible for any packages that are lost in transit while in the possession of the postal serviceThe customer can purchase insurance directly from the postal service, but is responsible for the cost for this insuranceThe postal service will not place the cost of the insurance onto our shipping labelReferences [redacted] Why your skin turns green with certain jewelry [redacted] Retrieved from http://www[redacted] /skin-care/c/1443/151389/turns-jewelry/
We are sorry to hear that Mr [redacted] is unhappy with the engraving on his medical ID Writing his condition as Diabetes II is an industry standard, however we can use the number if the customer makes this request at the time of the purchaseWe did speak to him about this matter earlier today and advised him to submit a photograph of the engraving to us for review We are sorry to hear that he believes he was treated rudely, but we do need to see what he is describing to be able to handle this situation correctlyOnce we have received this photograph we will be happy to continue addressing this matter with him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted] Sent: Saturday, December 12, 3:PM [redacted] Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Hi,I have just received the ID bracelet with the ID intact so everything now is okayThere was a delay since recently had surgery then a minor complication but everything is okay now.Thanks, [redacted] ***
This customer purchased and received a gold-filled bracelet. The customer contacted us today to report an allergic reaction to the metal. We do sympathize with the customer for having an allergic reaction, but the allergy is not caused by a fault of the metal. Normally, our company
does not offer refunds on personally engraved items, but in this case the management team made a decision to allow the customer to return the ID to receive a refund on the cost of the ID only. We have agreed to send the customer a postage paid label to use to send the ID back. However, the customer must insure the package on their own before mailing it if they would like to have protection from loss while the package is in the possession of the postal service. The customer will receive the refund once the bracelet has been received
Dear Revdex.com and Mr& Mrs***, I apologize that Mr*** is not please with the latest reply. We would like to resolve this issue to his satisfaction. As noted previously, we will give a full refund of $36.95. Once through the refund process he will receive a check for the full amount. I will also take this opportunity to answer each issue described in this latest statement of complaint. The customer's issues are identified by bullet points and my reply follows directly after.they took over a month to deliver the item within the advertised limitIn accordance to our records this Medical ID was ordered by a "MaOrder Form" we received on September 9, 2015. The order was entered, produced and shipped out by September 17, 2015. Which is well in line with a processed order. (American Medical ID does offer expedited processing at an additional cost.)they got my wife's name wrongMy apologies, I have seen no mention of misspelling on this order. This is the information I received from the original Revdex.com complaint: Customer’s Statement of the Problem:
a braclet was ordered and they did not size it as requestedthere was no indication in ordering that the stainless steel version only came in one size on the order formThe order form did give options in size from 6, 6.5, 7, 7.5, & 9. The customer circled the size as needed. The issue was the order form was outdated and did not reflect our New Sizing for that product, which no longer come in half sizes, therefore a size was selected by the company. I would like to add that this bracelet comes with a link chain that can be sized up or down for a comfortable fit. Also in our last conversation I offered to size the bracelet at no additional cost to the customer.we will expect the refund as requestedIn the last reply to this Revdex.com Complaint I explained that a full refund in the amount of $will be issued and should be received within to business days Again, I apologize for the inconvenience and discrepancy this has caused Mr& Mrs*** I hope this brings resolution to their issue and this Revdex.com Complaint. Sincerely, American Medical ID
Dear *** *** & Revdex.com, Our attempt to resolve this issue was sincere. We offered to replace the clasp at no additional charge. We understand that the incorrect clasp was attached to the Medical ID and we attempted to satisfy Ms*** by emailing a postage paid label for her to mail the product back to have the proper clasp attached. We offered to send it back by *** for a more speedy delivery. We also attempted to compensate her with a Stainless Steel Medical ID for her to wear until her Medical ID was repaired to her satisfaction, at no additional charge. We understand the importance of wearing a Medical ID and wanted to make sure she was not without that important information in the case of an emergency. As mentioned in an earlier response we stand by our products and we will fix and replace them when needed but we are unable to fulfill the request for payment to her personal jeweler as a resolution. I regret that *** *** is no longer interested in doing business with AMID in the future.Sincerely, Tracy H***
This customer made a purchase for a 10k gold dog tag on a split ring from our website. While designing jewelry on our website, customers are given options to customize the ID. On many IDs, this includes customizing the style and the length of the chainsCustomers can even choose not to
get a chain at all or to get the ID on a split ring. This customer purchased his ID on a split ring. The customer did contact our office via chat yesterday evening and was directed to call us directly to place the order for the necklace of his choiceThe sales rep handling the call notified him that she could not complete the order because the chain was not sold as a single itemThe customer continued to chat with us. The chat representative notified the customer that because it was very late in the day, the department that could add the necklace to be purchased as a single item was not availableHe was advised that we could not complete this transaction at the current time but to contact us again in the morningWe did make the request to have the necklace added as a single purchase itemWhen the customer is ready to complete his purchase he can contact us again via telephone
*** *** * *** *** I apologize that we did not assist you to your satisfaction here at American Medical ID. Thank you for giving us another opportunity to correct this error and see how we can make things right for you. It is my understanding that you ordered our "Sleek" style
Stainless Steel bracelet with the silicone band. And there was an issue with the size of the silicone band for that style plate. Your account shows that we have set another work order and sent you the new size you requested to resolve the sizing issue There is one thing I would like to note on the item you purchased. It can sometimes be challenging to get the plate fitted properly on the silicone band, which is intentional for safety. We provide an online video on our website to assist with properly fitting the band into the metal plate. We are also available by phone to assist with this application as well between the hours of AM - PM Central time. ***, again I apologize that you are not satisfied and I would like to supply my direct phone number and email if you would like further assistance with your Medical ID or anything else I can help you with. If it is more convenient that I reach out to you by phone, please feel free to supply me a contact number and time where you can be reached. I look forward to the opportunity to better serve you. Tracy ***(713)600-
The 1-delivery day estimation is for delivery only and does not include the amount of time it takes to make the new bracelet. The replacement bracelet was mailed on September 6. According to the tracking on the USPS website, it is scheduled to be delivered today, September
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted] Sent: Monday, November 30, 2015 11:16 AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Ridiculous response to my complaint. If I had the time to repackage an item and take it to a [redacted], stand in line at a [redacted], and purchase insurance (out of my pocket) I would have never originally made an [redacted] purchase. The purpose of [redacted] shopping is convenience and ease for the consumer. They made the mistake, admitted they made the mistake, and chose to inconvenience me rather than just replace the entire item...which was unwearable for me. In the future I will go to a local jeweler to order a medical bracelet as that company is disreputable and dishonest. I would hope the Revdex.com notes I am an extremely dissatisfied customer. As a point of information, I am 65 and have never, ever filed any type of claim against a company or individual. I am not a complainer, however I do believe a company needs to stand by its word. American Medical ID did not do that. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The customer informed us that she was unhappy with the placement of the engraving on her ID. She originally said she informed the rep that she wanted the engraving on the back of the ID, but after a review of the phone log, these instructions were not provided to the rep. Based on this outcome, the...
customer was advised to return the ID to us with the doctor warranty card to be redone. Once a personally engraved item is completed, the engraving can not be changed. However, we are aware that customers sometimes need to change the engraving once they receive the item. Due to this, we regularly provide all customers with a doctor warranty card that allows them to get the ID redone one time. For some precious metal items, there are charges associated with redoing the ID. However, this customer has now been informed that we will redo the item for her one time without the need to return the doctor warranty card if she will return her current ID to us. She has agreed and a new ID has been ordered.
Dear Revdex.com, I regret to inform you that I made another attempt to resolve this issue by reaching out with a phone call to the [redacted] residence. Mr. [redacted] answered and we began to discuss the issue they had with the bracelet and he stated his wife was upset because the bracelet did...
not come in the size she ordered. I attempted to explain how we can properly size the bracelet for them at no charge. He then stated they have contacted several different agencies along with the [redacted] and the Revdex.com because we advertised incorrectly and they no longer wanted to do business with us. I explained that I was aware of the different agencies and was more interested in getting the Medical ID correctly sized for wear. He then express that he did not want to do business with American Medical ID and would allow the authorized agencies to handle this with no further conversation with me and he is expecting a full refund for the order then disconnected the call.I will resolve this issue by offering a full refund in the amount of $36.95. The expected time frame to receive the refund will be from 7 to 10 Business Days. I would also like to say that this customer ordered from an American Medical ID Order Form that has been in circulation for many years and do not have the most current information. This caused them to make a selection that was no longer available. In the defense of our company, we do not have the ability to retrieve all distributed Order Forms when they are no longer current. This is the reason we offer to make needed adjustments such as size in this case at no charge. As a company we know and understand the importance of wearing a Medical ID, which is first and far most to us. My apologies that we were not able to satisfy this customer with replacing the item with the correct size at no additional charge to them. We are a company with integrity and customer satisfaction at the forefront of our business.