Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlervw.com Correctly we are working to correct the situation with the individual who filed the complaint Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No resolution has been providedThe new GM of Fowler VW stated he is looking into what can be done Final Business Response / [redacted] (4000, 13, 2015/12/22) */ Believe we have worked out a resolution Final Consumer Response / [redacted] (4200, 15, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fowler VW instructed me to file a dispute with the credit bureaus, which I didEquifax refused the dispute and stated I needed to contact Fowler VWI relayed this to the GM and am waiting for a response
Initial Business Response /* (1000, 5, 2014/05/23) */
As the GM of the store I have made several attempts to make contact with the customerOn Wednesday I left two messages on his voicemail and one at an answering machine which I believe was his mothers houseOn Thursday I left another
message after two phone callsI have unfortunatly not been able to contact the customerHe has however called and spoke with my office biller at least two timesAfter their last conversation she asked him to call me as wellShe said he saounded very grateful on the phone and thanked her repeatedly for her helpWhat everything boils down to is that we are waiting on a warranty form to be sighned and UPS'ed back to usWhen this is done everything will be completedWe always want to make customers happy and are terrible sorry he feels this way towards our dealershipI trust he will find our service usually shines in comparison and have the opertunity to be his dealer of choice in the future
Initial Business Response /* (1000, 8, 2015/12/10) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlervw.com
Correctly we are working to correct the situation with the individual who filed the complaint.
Initial Consumer...
Rebuttal /* (3000, 11, 2015/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution has been provided. The new GM of Fowler VW stated he is looking into what can be done.
Final Business Response /* (4000, 13, 2015/12/22) */
Believe we have worked out a resolution.
Final Consumer Response /* (4200, 15, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fowler VW instructed me to file a dispute with the credit bureaus, which I did. Equifax refused the dispute and stated I needed to contact Fowler VW. I relayed this to the GM and am waiting for a response.
Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlervw.com Correctly we are working to correct the situation with the individual who filed the complaint Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No resolution has been providedThe new GM of Fowler VW stated he is looking into what can be done Final Business Response / [redacted] (4000, 13, 2015/12/22) */ Believe we have worked out a resolution Final Consumer Response / [redacted] (4200, 15, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fowler VW instructed me to file a dispute with the credit bureaus, which I didEquifax refused the dispute and stated I needed to contact Fowler VWI relayed this to the GM and am waiting for a response
Initial Business Response /* (1000, 5, 2014/05/23) */
As the GM of the store I have made several attempts to make contact with the customerOn Wednesday I left two messages on his voicemail and one at an answering machine which I believe was his mothers houseOn Thursday I left another
message after two phone callsI have unfortunatly not been able to contact the customerHe has however called and spoke with my office biller at least two timesAfter their last conversation she asked him to call me as wellShe said he saounded very grateful on the phone and thanked her repeatedly for her helpWhat everything boils down to is that we are waiting on a warranty form to be sighned and UPS'ed back to usWhen this is done everything will be completedWe always want to make customers happy and are terrible sorry he feels this way towards our dealershipI trust he will find our service usually shines in comparison and have the opertunity to be his dealer of choice in the future
Initial Business Response /* (1000, 8, 2015/12/10) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlervw.com
Correctly we are working to correct the situation with the individual who filed the complaint.
Initial Consumer...
Rebuttal /* (3000, 11, 2015/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution has been provided. The new GM of Fowler VW stated he is looking into what can be done.
Final Business Response /* (4000, 13, 2015/12/22) */
Believe we have worked out a resolution.
Final Consumer Response /* (4200, 15, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fowler VW instructed me to file a dispute with the credit bureaus, which I did. Equifax refused the dispute and stated I needed to contact Fowler VW. I relayed this to the GM and am waiting for a response.