Fowler's Marina Sea-Doo Watercraft

We received a letter from you on Wednesday, July 15, regarding a complaint from [redacted] ***, and this return letter is in response to his complaintUpon reviewing the customer's statement of the problem we have determined some of the information he provided is correct, but some is notPlease allow us to present our reply to this customerMr [redacted] did in fact purchase the items described from us, and he received all the required paperwork as stated; however, if he were to review the entire warranty registration paperwork from [redacted] , he would find the English version of the warranty directly below the French as stated [redacted] publishes all of its paperwork in BOTH English and French (I have attached a photo copy of this paperwork for your review).We did issue a temporary registration to Mr***, as we do all of our customers for both his personal watercraft and trailer upon deliveryOnce the customer has signed all of the paperwork I send it in to NYS DMV and DMV is responsible for sending the registrations to the customer directlyWe provide this service to our customers as a courtesy so they do not have to go to DMVMr***'s paperwork was sent into DMV shortly after his purchase along with other deals we delivered that same weekUnfortunately his paperwork was returned to me because of an error with another customer's paperwork that was submitted along with hisAll paperwork was then resent to NYS DMV in AlbanyMr [redacted] contacted Dara, my assistant, not Britt as his letter states regarding his expired registration and was told that it was resent and that DMV was behind about daysDara apologized for the delay and assured Mr [redacted] that they would be getting it out to him as soon as they couldMr [redacted] apparently contacted his local DMV on his own and they told him that they had no record of the registration, as they would not because it was not processed and assigned to him yetI spoke to Mr [redacted] shortly after this and explained to him the issue and that there would not be a record of it until DMV received all paperwork and entered it into their computer system.Turnaround time with DMV does seem to be more lengthily than in previous years, and unfortunately it took Mr***'s situation to prove thisWe have since changed our policy to submit all DMV paperwork in a more timely matterI have since been in contact with DMV regarding specifically Mr***'s registration and they, as of today, Wednesday July 22, have it registered and in the mail to himI spoke to Mr [redacted] yesterday regarding this matter and have updated him on the status and will follow up with him later this week to ensure he has received his registrations as NYS DMV statedI would also like to note that the name of our business is Fowler's Marina Sales and Service, not Flower's Marina Sea-Doo Watercraft as stated in your letter to us.Respectfully, Fowler's Marina Sales & Service Inc

We received a letter from you on Wednesday, July 15, regarding a complaint from *** ***, and this return letter is in response to his complaintUpon reviewing the customer's statement of the problem we have determined some of the information he provided is correct, but some is notPlease
allow us to present our reply to this customerMr*** did in fact purchase the items described from us, and he received all the required paperwork as stated; however, if he were to review the entire warranty registration paperwork from ***, he would find the English version of the warranty directly below the French as stated*** publishes all of its paperwork in BOTH English and French (I have attached a photo copy of this paperwork for your review).We did issue a temporary registration to Mr***, as we do all of our customers for both his personal watercraft and trailer upon deliveryOnce the customer has signed all of the paperwork I send it in to NYS DMV and DMV is responsible for sending the registrations to the customer directlyWe provide this service to our customers as a courtesy so they do not have to go to DMVMr***'s paperwork was sent into DMV shortly after his purchase along with other deals we delivered that same weekUnfortunately his paperwork was returned to me because of an error with another customer's paperwork that was submitted along with hisAll paperwork was then resent to NYS DMV in AlbanyMr*** contacted Dara, my assistant, not Britt as his letter states regarding his expired registration and was told that it was resent and that DMV was behind about daysDara apologized for the delay and assured Mr*** that they would be getting it out to him as soon as they couldMr*** apparently contacted his local DMV on his own and they told him that they had no record of the registration, as they would not because it was not processed and assigned to him yetI spoke to Mr*** shortly after this and explained to him the issue and that there would not be a record of it until DMV received all paperwork and entered it into their computer system.Turnaround time with DMV does seem to be more lengthily than in previous years, and unfortunately it took Mr***'s situation to prove thisWe have since changed our policy to submit all DMV paperwork in a more timely matterI have since been in contact with DMV regarding specifically Mr***'s registration and they, as of today, Wednesday July 22, have it registered and in the mail to himI spoke to Mr*** yesterday regarding this matter and have updated him on the status and will follow up with him later this week to ensure he has received his registrations as NYS DMV statedI would also like to note that the name of our business is Fowler's Marina Sales and Service, not Flower's Marina Sea-Doo Watercraft as stated in your letter to us.Respectfully, Fowler's Marina Sales & Service Inc

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It seems like a waste of time dealing with Fowlers Marina who just dont get the true meaning of Customer Service. After all these back and forth phone calls we made, they still could not admit or face the fact they did wrong with their customer. First, registering my vehicle was not a courtesy they extended since I PAID for that service to be done as it showed on my purchase order of $129.00Second, providing the incorrect names of the individuals I spoke with on my original letter does not constitute a lack of integrity on my part when these were the names given to me when I asked to speak to someone for assistance. I even double check with the individual *** if I had her name correct and explained that I wanted to ensure I had the proper name in case I needed to provide who I spoke with. But again, this part is not quite relevant to the issue on hand.I asked if at anytime my documents somehow was returned by DMV back to Fowlers Marina for any reason and I was told that it did not....so explain again how at the end it showed that it was returned and it was resubmitted. On July 26, I received a voicemail from an individual name DARA who related that they found out that DMV somehow had a change of rules and that my paperwork were apparently filled out incorrectly and had to be resubmitted. DARA proceeded to relate that DMV will be issuing a new temporary registrations for both my vehicle and would be sent out to me that Monday (Jul 27).I'm truly disappointed that till the very end, Fowlers just could not get their story straightI received my new temporary registrations on JULY 23, that previous Thursday but still received this voicemail on July 26. So what do I want from Fowlers Marina...I do not want anything from their business. If they truly valued their customers, a simple and true courteous service was all that was ever needed. Tell your customers the honest truth...go above and beyond to assist them. Its a win win situation and you would have earned a customer for life.
Revdex.com, thank you for your time and all your considerations to this matter.
Regards,
*** ***