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Fox Chrysler Dodge Jeep, Inc.

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Reviews Fox Chrysler Dodge Jeep, Inc.

Fox Chrysler Dodge Jeep, Inc. Reviews (16)

Kim P spoke with Ms*** 1/25/at 4: I advised Ms*** that the disposition fee (tufee) will be waived I advised Ms*** to please allow up to one week to see the credit reflected in her *** account I advised Ms*** to please contact me if it does not
reflect in her *** account by 2/2/ Ms*** has also scheduled a service appointment for Saturday 1/27/so that we may address any mechanical concerns she may have.If you should have any further questions, please contact Kim Pat ###-###-####Thank you

The dealership sold me a car with a clean *** ***, that means my car has never been in an accident, so then they tell me the car has been painted, so why would the car be painted? It must have either been in an accident or the dealer painted it to cover up any spots on the car before it was soldwhen I first noticed the paint peeling I called Honda myself, they told me it needs to be brought to the dealer for them to take care of it, I asked Honda to have my back as the car was just purchased and is only 2yrs old, they told me the paint is under the yr warrentyThey never told me I had to pay to fix the paintwhy doesn’t the dealer have to stand by the car fax, why don’t they have any responsibility for the car they sold meWhy should I have to pay to repair paint peeling on a yr old carI had the car months before the paint started peelingThe dealership should stand behind what they sell and I don’t feel that they are

The air bag light was on when the vehicle arrived at Fox Toyota Subaru for repairs The recall performed is unrelated to the air bag light concern The diagnosis performed on the light concern indicated the failure of the air bag indicator assembly As a gesture of good will, we
have offered to replace the component for the consumer at no cost to her We have notified the customer of this The customer has scheduled several appointments and has not shown for the appointments We have made several attempts to contact the customer to rectify the situation and have the air bag assembly replaced As of today, 9/18/2017, the customer has not responded If the customer would like to take advantage of our offer to replace the air bag indicator at no cost to her, the offer will be extended to her through 9/22/ Please have the customer contact Nichole or George at Fox Toyota Subaru at ###-###-#### Thank you, Kim P

Fox Honda has contacted the consumer Our apologies extended for the delay in addressing her concerns and any inconveniences this has caused her Fox Honda will be assisting the customer with the repairs in question The parts have been ordered for the vehicle and we anticipate
completing repairs in a timely fashion If you should have any questions, please do not hesitate to contact me

Revdex.com spoke to Kim at business and the
following was relayed and clarified: As good will, we replaced the module for the customer since it was not covered under warrantyThe new module required a new key, which we purchased and programmed for the customer as good willIf the customer wants a second key they are going to have to pay for it

Mr*** did not return to Fox Imports, following services performed on 9/14/2015, with his alleged concerns Fox Imports was not allowed the opportunity to investigate his concerns following services performed on 9/14/ Mr*** instead opted to take the vehicle to an independent non-*** service center to have additional repairs performed. Please note that: The time lapse between the time Fox Imports completed services, on 9/14/2015, per Mr*** request , and the time Mr*** visited another independent garage on 10/27/2015, with allegedly the same concerns, was a window of days Mr*** drove the vehicle for days with allegedly the same concern without notifying or contacting Fox Imports There was a mileage lapse of 2,miles between the time Fox Imports completed services on 9/14/2015, per Mr*** request , and the time Mr*** visited another independent garage on 10/27/2015, with allegedly the same concerns Mr*** had driven the vehicle 2,miles before pursuing his alleged concerns Included in the mileage accumulation of 2,miles was a trip to Minnesota that Mr*** had driven, with the alleged lack of power concernsAs previously stated, Fox Imports is not extending any assistance to Mr*** Sincerely Kim P

In response to Mr***'s complaintOn 9/14/2015, Mr*** authorized Fox Imports to perform diagnostics on the said *** with an odometer reading of 59,miles Diagnosis cost quoted to consumer was Mr*** authorized diagnosisFox Imports proceeded with
diagnosis on the consumer complaint of "lack of power" per request Fox Imports recommended to the consumer that a transmission service ($377.59), a tu($109.99), and a fuel injector service ($149.99), be performed to address his concernsThese services, including diagnosis, totaled $plus tax While inspecting the said vehicle, we also advised Mr*** that the right front axle shaft boot was torn and axle was binding Mr*** authorized Fox Imports to repair the shaft at a cost of $plus tax All repairs were completed per consumer request and authorization On 9/15/Fox Imports contacted consumer for a routine follow up Mr*** gave no indication that he had concerns with the quality of the repairs that were performed on his vehicle, nor did Mr*** ever contact Fox Imports after that dateIt was Mr***s responsibility to contact our dealership to advise us of any concerns he may have had and give us an opportunity to address his concernsMr*** never contacted our dealershipFox Imports will offer no assistance to Mr***If you should have any questions, please do not hesitate to contact meKim P

Ms*** purchased the said *** ***, VIN ***, as a used vehicle on 6/21/ Ms*** presented her paint concerns to Fox Honda The concerns are not covered under any applicable used car warranty that accompanied the vehicle at the time of purchase Fox Honda
presented the concerns to Honda Motor Corp, on behalf of Ms***, requesting assistance Honda Motor Corp has reviewed the request and has offered to repair the concerns contingent upon customer participation in the amount of $150.00, which Ms*** would be responsible for If Ms*** would like to proceed with the repairs according to the offer set forth by Honda, please contact Andy Miller at Fox Honda to coordinate an appointmentThank you Kim P., CRM

On 5/8/Kim Pspoke with Mr*** and advised that we will offer the customer assistance and replace the module. The customer has an appointment for 5/22/for replacement
If you should have any questions, please do not hesitate to contact me
Kim P

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On the 14th, I asked if the transmission work, plugs and injector flush would fix the power problem and was told YES.  When interviewed by phone on the 15th, I did say that there is still a distinct lack of power. I was not asked to bring the car back in.  I had to leave for MN soon and did not have time to bring it back . A new catalytic converter fixed the problem which should have been diagnosed by Fox.  
Regards,
[redacted]

In response to the consumer complaint filed by [redacted]. Our apologies are extended to Mr. [redacted] and his family for any inconveniences the failure of the hood latch has caused them.    The failure of the hood latch did not occur while the vehicle was in the possession of Fox...

Honda.    Fox Honda holds no responsibility on the failure of the hood latch on the the mentioned 2006 [redacted] owned by Mr. [redacted]. However in an effort to satisfy the consumer and as a gesture of good will, Fox Honda would like to offer some type of relief to assist in the cost of repairs.   Fox Honda would like to extend a 20% discount off of the cost of the hood latch repairs if the customer chooses to have repairs performed at Fox Honda. If you should have any further questions, please do not hesitate to contact me. Sincerely, Kim P., CRM

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Even though it wasn't covered in the warranty,  I was made a promise that the problem would be taken care of before I even picked the car up. When I picked the car up I was given two keys, but the original was not taken care of. Even fox Chrysler, which is their other dealership who actually made the repair, believed I was getting another key so they ordered it the same day as the repair. This is the worst customer service experience I've ever had with a car dealership. I think it's only right that I have everything that came with my purchase,  and that includes a set of keys. Especially since day one I was promised everything would be taken care of. But I guess the rule is to tell the customer anything to make the sale. 
Regards,
[redacted]

We understand Ms. [redacted]'s concerns, however, as stated, paint concerns are not covered under the dealers Used Vehicle Limited warranty that accompanied the vehicle at the time of sale.  In an effort to assist Ms. [redacted], Fox Honda reached out to  American Honda for possible assistance, and American Honda  deemed the repairs as non-warranty repairs. However as good will gesture, American Honda has offered to assist with the repairs to the area in question, subject to 150.00 participation by Ms. [redacted].   Unfortunately there is no further assistance that can be offered, other than the offer presented by American Honda.

Our apologies for any lack of communication that allegedly may have occurred between the salesperson and Mrs. [redacted].  We obtained  approval from the consumer to submit information to the financial institutions on their behalf to obtain suitable financing for them.  Unfortunately we...

are unable to make any corrections to their credit report, as per their request.  If you should have any further questions, please do not hesitate to contact me. Kim P.

On 1/16/2015, with an odometer reading of 69,886,  Mr. [redacted] authorized Fox [redacted] Dodge Jeep to inspect his said 2010 [redacted] for a concern of an "engine noise".  Our certified technician inspected the vehicle.  Upon inspection of the oil level, it was discovered that the...

oil level dipstick read "0", indicating there was little to no oil in the vehicle.  Upon further diagnosis, we found the oil pan rotted and dripping oil.  Upon further testing, we also diagnosed the vehicle as having internal engine damage due to lack of oil, which was caused by the leaking oil pan.  Mr. [redacted]'s vehicle has a [redacted] Extended Service Contract Warranty.  Fox contacted [redacted] for repair coverage authorization.  [redacted] advised Fox that an inspector would be dispatched to inspect the vehicle to make a coverage determination.  [redacted] inspector was dispatched, they inspected vehicle, and they denied repair coverage.  Coverage determination is made by [redacted] Service Contract, not by Fox. Note:  The previous Oil Change was performed at Fox Chrysler Dodge Jeep on 10/29/15 with an odometer reading of 65,904.  Mr. [redacted] had driven to North Carolina with the alleged engine noise.  Mr. [redacted] did not contact a repair facility to diagnose the engine noise.   Based on Mr. [redacted]'s statement that he "checked the oil prior to departing and was where the dipstick stated was at the proper level", the oil leak did not exist  when he was in North Carolina.  At that time Mr. [redacted] again stated there was an engine noise, and neglected to have the vehicle diagnosed and inspected at a repair facility. If Mr. [redacted] is disputing the decision made by [redacted] not to assist in repair coverage, Mr. [redacted] must contact [redacted] Extended Service Contract Center customer assistance.  later,  with an alleged engine noise.  Mr. [redacted] never contacted Fox with his engine noise concerns.  Mr. [redacted] states he checked the engine oil level in N.C. before the trip home and the oil level was "at the proper level".

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Totally unacceptable.  20% off?  The damage was clearly done by their negligence while being service at your facility.  For them to even offer a discount to try and to just appease me is totally disheartening after what I have been thru.  The offer itself is pretty much them accepting the blame for what was done to me.  Fox should be take care of the damage completely at 100%.  With no questions or run around included.  But that is what I have come to expect from the Fox family of dealerships time after time.   Just a not my problem make an extra buck mentality there, never looking out for the customer at all.  You would think they would learn and pattern themselves to take care of their customers and the business would repeat.  Obviously not.  I have lost total faith in Fox's ability to handle anything to do with my car ever again.  At this point do not trust my car going there or being left there to have anything done.  Just to be returned to me in worse shape that it went in.  They seem totally irresponsible and incapable of even handling the simplest tasks.  I know I am not allowed to conduct myself in such a manner at my job, why is Fox allowed to?  With no accountability or remorse?  It saddens me and disgusts me completely. I failed to mention in the first email how I received my car back from the recall trip with additional scratches on my passengers side door.   All after I bring my car in for an urgent recall notice that was sent out to me clearly stating that "If I crash, an airbag deployment could result in injury or death."  Honestly???  You would think that a company especially in this time and day with the things going on in the world would not even think to go down this road with the public.  All of which show there company culture and mentality towards there customers.  I am both let down, blown away and insulted by [redacted]'s actions and the way they have handled my entire car experience.  People should not be treated as such.  I am just looking to be made whole again.
Regards,
[redacted]

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Address: 346 Grant Avenue Rd, Auburn, New York, United States, 13021-8201

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