On 1/16/2015, with an odometer reading of 69,886, Mr [redacted] authorized Fox [redacted] Dodge Jeep to inspect his said [redacted] for a concern of an "engine noise" Our certified technician inspected the vehicle Upon inspection of the oil level, it was discovered that the oil level dipstick read "0", indicating there was little to no oil in the vehicle Upon further diagnosis, we found the oil pan rotted and dripping oil Upon further testing, we also diagnosed the vehicle as having internal engine damage due to lack of oil, which was caused by the leaking oil pan Mr [redacted] 's vehicle has a [redacted] Extended Service Contract Warranty Fox contacted [redacted] for repair coverage authorization [redacted] advised Fox that an inspector would be dispatched to inspect the vehicle to make a coverage determination [redacted] inspector was dispatched, they inspected vehicle, and they denied repair coverage Coverage determination is made by [redacted] Service Contract, not by FoxNote: The previous Oil Change was performed at Fox Chrysler Dodge Jeep on 10/29/with an odometer reading of 65, Mr [redacted] had driven to North Carolina with the alleged engine noise Mr [redacted] did not contact a repair facility to diagnose the engine noise Based on Mr [redacted] 's statement that he "checked the oil prior to departing and was where the dipstick stated was at the proper level", the oil leak did not exist when he was in North Carolina At that time Mr [redacted] again stated there was an engine noise, and neglected to have the vehicle diagnosed and inspected at a repair facilityIf Mr [redacted] is disputing the decision made by [redacted] not to assist in repair coverage, Mr [redacted] must contact [redacted] Extended Service Contract Center customer assistance later, with an alleged engine noise Mr [redacted] never contacted Fox with his engine noise concerns Mr [redacted] states he checked the engine oil level in N.Cbefore the trip home and the oil level was "at the proper level"
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Totally unacceptable 20% off? The damage was clearly done by their negligence while being service at your facility For them to even offer a discount to try and to just appease me is totally disheartening after what I have been thru The offer itself is pretty much them accepting the blame for what was done to me Fox should be take care of the damage completely at 100% With no questions or run around included But that is what I have come to expect from the Fox family of dealerships time after time Just a not my problem make an extra buck mentality there, never looking out for the customer at all You would think they would learn and pattern themselves to take care of their customers and the business would repeat Obviously not I have lost total faith in Fox's ability to handle anything to do with my car ever again At this point do not trust my car going there or being left there to have anything done Just to be returned to me in worse shape that it went in They seem totally irresponsible and incapable of even handling the simplest tasks I know I am not allowed to conduct myself in such a manner at my job, why is Fox allowed to? With no accountability or remorse? It saddens me and disgusts me completelyI failed to mention in the first email how I received my car back from the recall trip with additional scratches on my passengers side door All after I bring my car in for an urgent recall notice that was sent out to me clearly stating that "If I crash, an airbag deployment could result in injury or death." Honestly??? You would think that a company especially in this time and day with the things going on in the world would not even think to go down this road with the public All of which show there company culture and mentality towards there customers I am both let down, blown away and insulted by ***'s actions and the way they have handled my entire car experience People should not be treated as such I am just looking to be made whole again Regards, [redacted]
We understand Ms [redacted] 's concerns, however, as stated, paint concerns are not covered under the dealers Used Vehicle Limited warranty that accompanied the vehicle at the time of sale In an effort to assist Ms [redacted] , Fox Honda reached out to American Honda for possible assistance, and American Honda deemed the repairs as non-warranty repairsHowever as good will gesture, American Honda has offered to assist with the repairs to the area in question, subject to participation by Ms [redacted] Unfortunately there is no further assistance that can be offered, other than the offer presented by American Honda
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On the 14th, I asked if the transmission work, plugs and injector flush would fix the power problem and was told YES When interviewed by phone on the 15th, I did say that there is still a distinct lack of powerI was not asked to bring the car back in I had to leave for MN soon and did not have time to bring it back A new catalytic converter fixed the problem which should have been diagnosed by Fox Regards, [redacted] ***
In response to the consumer complaint filed by [redacted] Our apologies are extended to Mr [redacted] and his family for any inconveniences the failure of the hood latch has caused them The failure of the hood latch did not occur while the vehicle was in the possession of Fox Honda Fox Honda holds no responsibility on the failure of the hood latch on the the mentioned [redacted] owned by Mr [redacted] However in an effort to satisfy the consumer and as a gesture of good will, Fox Honda would like to offer some type of relief to assist in the cost of repairs Fox Honda would like to extend a 20% discount off of the cost of the hood latch repairs if the customer chooses to have repairs performed at Fox HondaIf you should have any further questions, please do not hesitate to contact meSincerely, Kim P., CRM
Our apologies for any lack of communication that allegedly may have occurred between the salesperson and Mrs [redacted] We obtained approval from the consumer to submit information to the financial institutions on their behalf to obtain suitable financing for them Unfortunately we are unable to make any corrections to their credit report, as per their request If you should have any further questions, please do not hesitate to contact meKim P
On 1/16/2015, with an odometer reading of 69,886, Mr [redacted] authorized Fox [redacted] Dodge Jeep to inspect his said [redacted] for a concern of an "engine noise" Our certified technician inspected the vehicle Upon inspection of the oil level, it was discovered that the oil level dipstick read "0", indicating there was little to no oil in the vehicle Upon further diagnosis, we found the oil pan rotted and dripping oil Upon further testing, we also diagnosed the vehicle as having internal engine damage due to lack of oil, which was caused by the leaking oil pan Mr [redacted] 's vehicle has a [redacted] Extended Service Contract Warranty Fox contacted [redacted] for repair coverage authorization [redacted] advised Fox that an inspector would be dispatched to inspect the vehicle to make a coverage determination [redacted] inspector was dispatched, they inspected vehicle, and they denied repair coverage Coverage determination is made by [redacted] Service Contract, not by FoxNote: The previous Oil Change was performed at Fox Chrysler Dodge Jeep on 10/29/with an odometer reading of 65, Mr [redacted] had driven to North Carolina with the alleged engine noise Mr [redacted] did not contact a repair facility to diagnose the engine noise Based on Mr [redacted] 's statement that he "checked the oil prior to departing and was where the dipstick stated was at the proper level", the oil leak did not exist when he was in North Carolina At that time Mr [redacted] again stated there was an engine noise, and neglected to have the vehicle diagnosed and inspected at a repair facilityIf Mr [redacted] is disputing the decision made by [redacted] not to assist in repair coverage, Mr [redacted] must contact [redacted] Extended Service Contract Center customer assistance later, with an alleged engine noise Mr [redacted] never contacted Fox with his engine noise concerns Mr [redacted] states he checked the engine oil level in N.Cbefore the trip home and the oil level was "at the proper level"
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Totally unacceptable 20% off? The damage was clearly done by their negligence while being service at your facility For them to even offer a discount to try and to just appease me is totally disheartening after what I have been thru The offer itself is pretty much them accepting the blame for what was done to me Fox should be take care of the damage completely at 100% With no questions or run around included But that is what I have come to expect from the Fox family of dealerships time after time Just a not my problem make an extra buck mentality there, never looking out for the customer at all You would think they would learn and pattern themselves to take care of their customers and the business would repeat Obviously not I have lost total faith in Fox's ability to handle anything to do with my car ever again At this point do not trust my car going there or being left there to have anything done Just to be returned to me in worse shape that it went in They seem totally irresponsible and incapable of even handling the simplest tasks I know I am not allowed to conduct myself in such a manner at my job, why is Fox allowed to? With no accountability or remorse? It saddens me and disgusts me completelyI failed to mention in the first email how I received my car back from the recall trip with additional scratches on my passengers side door All after I bring my car in for an urgent recall notice that was sent out to me clearly stating that "If I crash, an airbag deployment could result in injury or death." Honestly??? You would think that a company especially in this time and day with the things going on in the world would not even think to go down this road with the public All of which show there company culture and mentality towards there customers I am both let down, blown away and insulted by ***'s actions and the way they have handled my entire car experience People should not be treated as such I am just looking to be made whole again Regards, [redacted]
We understand Ms [redacted] 's concerns, however, as stated, paint concerns are not covered under the dealers Used Vehicle Limited warranty that accompanied the vehicle at the time of sale In an effort to assist Ms [redacted] , Fox Honda reached out to American Honda for possible assistance, and American Honda deemed the repairs as non-warranty repairsHowever as good will gesture, American Honda has offered to assist with the repairs to the area in question, subject to participation by Ms [redacted] Unfortunately there is no further assistance that can be offered, other than the offer presented by American Honda
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On the 14th, I asked if the transmission work, plugs and injector flush would fix the power problem and was told YES When interviewed by phone on the 15th, I did say that there is still a distinct lack of powerI was not asked to bring the car back in I had to leave for MN soon and did not have time to bring it back A new catalytic converter fixed the problem which should have been diagnosed by Fox Regards, [redacted] ***
In response to the consumer complaint filed by [redacted] Our apologies are extended to Mr [redacted] and his family for any inconveniences the failure of the hood latch has caused them The failure of the hood latch did not occur while the vehicle was in the possession of Fox Honda Fox Honda holds no responsibility on the failure of the hood latch on the the mentioned [redacted] owned by Mr [redacted] However in an effort to satisfy the consumer and as a gesture of good will, Fox Honda would like to offer some type of relief to assist in the cost of repairs Fox Honda would like to extend a 20% discount off of the cost of the hood latch repairs if the customer chooses to have repairs performed at Fox HondaIf you should have any further questions, please do not hesitate to contact meSincerely, Kim P., CRM
Our apologies for any lack of communication that allegedly may have occurred between the salesperson and Mrs [redacted] We obtained approval from the consumer to submit information to the financial institutions on their behalf to obtain suitable financing for them Unfortunately we are unable to make any corrections to their credit report, as per their request If you should have any further questions, please do not hesitate to contact meKim P