Fox Concrete

November 4, 2016VIA: SUBMITTED TO Revdex.com WEBSITE*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID NO***NISSAN TITAN VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated November 2, 2016,
enclosing the above- referenced consumer complaintI would like to respond in the following manner: On August 13, 2016, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Power Train Service Contract (Months/7,Miles) and the same was approved with payment by CARS on August 29, (see attached Service Contract).On October 31, at 11:a.m., a mechanical claim was called in by a repair facility on behalf of the customer's vehicleAfter the repair facility provided CARS with the cause of failure and extent of damage to the customer's vehicle, CARS went over the amount we could authorize for the repair of the customer's vehicle pursuant to the Terms and Conditions of the customer's service contractThe customer states that a claim was made on Friday, October 28, 2016; however, the repair facility did not contact CARS until October 31, 2016, as stated previouslyCARS was not aware of any mechanical failures to customer's vehicle until the repair facility contacted CARS on October 31, to open a claimAdditionally, CARS had no control when repair facility provided CARS with the required cause of failure, extent of damage and estimate in order that CARS could move forward and process the claim.Here, on November 3, after the repair facility provided the cause of failure, extent of damage and estimate for repair and the customer's decision to take the cash allowance, CARS authorized the October 31, mechanical claim as follows: CARS could have supplied the right front hub assembly supply for $and the rear axle assembly for $1,Total parts authorized were $1,ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained to the repair facility that the total value of the authorized claim after the deductible was applied was $1,599.79.Prior to the claim being authorized, CARS also advised the repair facility that the customer had two (2) choices for assistance with the approved claim: CARS could either supply the parts as stated above or the customer could take the cash allowance totaling $1,to be used towards the specifically-authorized repairIf the customer chose for CARS to ship our supplied parts, CARS would be able to also offer $towards labor.Here, the repair facility advised CARS on November 3, that the customer chose to take the cash allowance towards the repair of his vehicleCARS then provided the repair facility with an authorization number to begin the repair of the customer's vehicleAfter the repair facility provided CARS with the final repair invoice, CARS paid the repair facility via vpay/credit card in the total amount of $1,pursuant to the Terms and Conditions of the customer's Service Contract on November 3, See attached final repair invoiceAll the other items contained on the final invoice are non-covered components under the customer's Service Contract, therefore, the customer's responsibility to repair.By the customer's signature on his Power Train Service Contract (Months/7,Miles) he acknowledged that he read, understood and agreed to the Terms and Conditions of his Service ContractThe customer's Service Contract states under Terms and Conditions at 3(c): "SERVICE CONTRACT CLAIM PROCEDURES: A proper diagnosis shall include tear-down to the point of component failure, performed by the repair facility, to determine the cause of failure and the extent of damage and You are responsible for all charges." We include tear-down to the point of component failure in our diagnostics in order for CARS to determine if the failed component is coveredThis increases the probability that the vehicle will be repaired properly the first timeWe were not requiring unnecessary tear-down and diagnosis of the customer's vehicle; we were only trying to determine the cause of failure.Additionally, the Service Contract states under Terms and Conditions at Paragraph 3(f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement parts, we used the cost of the parts to be calculated towards the total amount of the claimThese parts could either be shipped to the repair facility or included in the amount of the claim allowance as stated aboveIt was the customer's decision to take the cash allowance towards the repair of the vehicleAny supplied parts we provide are to be tested by our suppliers and known to be in good working conditionNowhere in our contract does it state that we must provide the customer with a new part when replacing a failed component.Under the customer's Service Contract, we were not required to cover the full cost of the repairThe customer's Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it was not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what components are specifically covered and his financial responsibility for the tear-down, diagnosis charges, filters, difference in labor rate, labor time, shop supplies, programming, non-covered components, maintenance items and taxes.CARS ultimate goal regarding the processing of the customer's mechanical claim was to get his vehicle repaired and on the road again as quickly as possible, without any unnecessary delaysAs you can see from the above information, the customer's mechanical claim was opened on October 31, CARS authorized and paid the customer's claim on November 3, 2016, which was within four (4) days from the date the claim was opened.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason ** ***? General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI? feel the language in the agreement ? can be interpreted in many different ways to the company's favor each and every timeIt's also troubling that this company has been in many lawsuits with other customers and the court's have sided with the customers, not the company? My biggest concern now is that if I have a warranty claim under the provisions of the contract, will this company hold prejudice against me in the future moving foward and deny my warranty claim?Furthermore, the amount of days to cancel a new warranty is somewhat misleading as wellFrom my years of experience working in the car business dealing with lenders, alot of times deal are not funded within this time frame so deals are put on hold while waiting to be funded.? ? ? For your reference, details of the offer I reviewed appear below.I would still like a full refund so that I can purchase a warranty that will cover my vehicle through the term of my loanIf this is not possible, I am very hopeful that I never have any serious mechanical problems because I have the feeling my claim will not be covered in the future
Regards,
*** ***

July 5, 2017VIA: Revdex.com WEBSITE*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: COMPLAINT ID #***VIN (Last 8): ***OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated June 28, 2017, enclosing the above-referenced consumer
complaint.Please be advised that CARS has resolved all the issues regarding this complaint with the customer.Therefore, at this time, CARS is requesting that you mark this complaint as resolvedIf you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason *M***General Counsel

July 25, VIA:? ? ? SUBMITTED TO Revdex.com WEBSITE *** *** Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE:? ? ? ? ? ? COMPLAINT ID #*** NISSAN MAXIMA VIN (Last 8): *** OUR FILE NO.: *** Dear Ms*** am
in receipt of your letter dated July 25, enclosing the above-referenced consumer complaintI would like to respond in the following manner: On July 15, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Limited Service Contract (Months/15,Miles) and the same was accepted with payment by CARS on July 19, (the attached "Service Contract”)On July 20, at 4:p.m., CARS received a telephone call from a repair facility advising that the customer's vehicle was experiencing alternator issuesWe then went over our claim procedures with the repair facilityOn July 20, at 4:p.m., CARS went over the amount we could authorize for the claim with the repair facility as follows: We could supply the alternator for $ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays up to $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $164.49, and we could supply the alternator as stated above and pay $towards labor or pay $towards the repair of the customer's choiceThe repair facility stated that they would advise CARS of the customer’s decisionOn July 20, at 4:p.m., the repair facility advised CARS that the customer had found an alternator for $CARS advised that after the customer properly submitted an invoice for the customer supplied alternator and labor, CARS would issue a check to the customer for $On July 20, at 4:p.m., the repair facility advised that the customer would like CARS to ship the alternator to the repair facilityCARS then advised that the part would have to be ordered on July 21, since the deadline to place an order on July 20, had pastOn July 21, at 8:a.m., CARS gave an authorization number to the repair facility to begin the repairs to the customer's vehicleOn July 21, at 4:p.m., CARS advised the customer that the part was ordered in the morning and it would take two business days for the supplied alternator to arrive at the repair facility? The supplied alternator arrived at the repair facility on July 25, at 10:a.mPlease see the attached FedEx tracking sheet By the customer's signature on his Value Limited Service Contract he acknowledged that he read, understood and agreed to the Terms and Conditions of his Service ContractIt is stated in the Service Contract at Paragraph (f): “SERVICE CONTRACT CLAIM PROCEDURE: CARS has the right to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleIt was the customer's decision to have CARS ship the alternator to the repair facilityThe rental benefits of the customer's service contract states: "The Service Contract Holder will be reimbursed $for each eight hours of ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $per claim, if proof of rental is provided with an authorized claimDown time, regardless of reason, is not included." Also the service contract states at Paragraph 2(m): "PROVISIONS OF THE SERVICE CONTRACT: C.A.R.Swill not be responsible for any time lost, any inconvenience caused by the loss of use of Your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages You may have." Here, as stated above the time to repair the covered component (alternator) was hours based on ProDemand Labor Guide; which would not entitle the customer to any rental reimbursement since the repair to his vehicle should take less than hoursAs CARS stated to the repair facility the alternator took two business days for delivery of the alternatorThe customer's Service Contract states: "TOWING We will reimburse up to a maximum of $50.00, if proof of towing is provided with an authorize claim." Here, the customer is entitled to a reimbursement of $for the towing of his vehicle to a repair facility since his claim has been authorized by CARSThe customer must submit his towing receipt to CARS from the towing company and submit to CARS with his contact identification number for reimbursementThe customer has Service Contract coverage through July 19, or when the odometer registers 140,miles, whichever occurs firstIf a claim is opened CARS will process the claim to determine if the failed component is covered under the customer’s Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of his Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me.?

July 16, VIA:? Revdex.com WEBSITE *** *** Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA? ? ? ? ? ? ? ? ? ? ? ? ? RE: ? ? ? ? VOLVO ***
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? CONTRACT NO.:? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? *** ? Dear Ms***: ? I am in receipt of your letter dated July 12, 2018, enclosing the customer’s consumer complaint regarding the above-referenced vehicle.? I would like to respond as follows:? CARS’ records indicate that on December 20, 2017, the customer purchased the above-referenced vehicleOn that same day, the customer also applied for a Value Plus Service Contract (Months/Unlimited Miles).? CARS received with payment and approved the customer’s Value Plus Service Contract on December 27, (See attached Service Contract)? ? ? ? ? ? ? ? ? ? ? ? On May 30, at 1:p.m., a mechanical claim was called in by a repair facility, advising that the customer’s vehicle was experiencing frame module and wiring harness for the sunroof, climate control module, windshield, and intake manifold issues? On May 30, at 2:p.m., the repair facility reviewed the mechanical issues and advised that the intake manifold was leaking waterDuring that telephone call, CARS advised the repair facility that all the components in need of repair on the customer’s vehicle were non-covered and/or not listed for coverage.? Therefore, CARS would not be able to offer any assistance with the mechanical claim made on behalf of the customer’s vehicle.? The claim was then closed? The customer’s executed Value Plus Service Contract acknowledged that she read, understood and agreed to the Terms and Conditions of the Service ContractThe Service Contract advises that intake manifold gaskets are covered for coolant leaks only.? Here, the customer’s vehicle was leaking water ? ? ? ? ? ? ? ? ? ? ? ? The customer’s Service Contract advises that components not listed are not covered, regardless of failure and that coverage is limited to the specific executed version.? Here, frame module and wiring harness for the sunroof, the climate control module and the windshield are non-covered components under the customer’s Service Contract and not listed for coverage.? CARS would like to clarify if any of the components listed under “AIR CONDITIONING AND FREON” fail, CARS will assist with the repair of these components, pursuant to the Terms and Conditions of the customer’s Service Contract.? ? For your convenience, CARS has attached a copy of the customer’s Service Contract with the above-referenced covered components and provisions highlighted for your review? CARS is not required to cover the full cost of the repair pursuant to the customer’s Value Plus Service Contract, which is limited in its duration, terms, conditions, and covered components.? It is not comprehensive (bumper to bumper) coverage.? Various provisions of the service contract inform what components are specifically covered and financial responsibility for the tear-down, diagnosis charges, filters, difference in labor rate, labor time, shop supplies, programming, non-covered components, maintenance items and taxes.? ? For all the reasons stated above, CARS is unable to offer any assistance with the May 30, claim.? The customer Service Contract coverage on her vehicle expires on December 27, Should the customer’s vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered.? If covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the Service Contract ? Ms***, CARS hopes this letter clarifies the coverage available to the customer under her Value Plus Service ContractWhen a claim is presented, CARS fully investigates the circumstances surrounding the claim.? CARS honors every contract sold and stands behind CARS’ products 100%.? If you have any further questions, please contact my office? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Sincerely, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Jason *M*** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General Counsel ? ? JPM/jmm Attachment

January 16, 2017VIA: EMAIL/WEBSITERE: COMPLAINT ID #***INFINITI GVIN (Last 8): *** OUR FILE NO.: ***Dear Ms***I am in receipt of your letter dated January 12, 2017, enclosing the above-referenced consumer complaint and respond as follows: According to our records, the
customer purchased the above-referenced vehicle from the previous owner of the vehicle on August 1, A Value Plus Service Contract, also owned by the previous owner was transferred to the customer on August 1, for a transfer fee to CARS in the amount of $(See attached Service Contract].On January 10, at 1:p.m., a repair facility advised CARS that the customer's vehicle was experiencing inoperable window wipers and the check engine light was displayedThe repair facility advised that the engine was running roughThe repair facility further advised that the wiper motor and the bank intake cam magnetic rder failedCARS then went over our claim procedures with the repair facility.CARS then went over the amount we could assist with the repair of the customer's vehicle as follows: We could supply the front wiper motor in the amount of $ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained to the repair facility that the total value of the authorized claim after the deductible was applied was $CARS further explained that the customer had two (2] choices for assistance with the approved claim: CARS could either supply the front wiper motor as stated above or the customer could take a cash allowance totaling $to be used towards the specifically-authorized repairIf the customer chose for CARS to ship our supplied part, CARS would not be able to assist with the labor due to the $deductibleThe repair facility advised that they would get back to us with the customer's decision.On January 11, at 9:a.m., a customer service representative reviewed the claim with the customerThe customer then requested to speak to the claims adjustor and was transferred to him.On January 11, at 9:a.m., the customer's claim adjustor reviewed his Service Contract coverage with the customerThe claim adjustor advised the customer that the intake engine cover is not listed for coverage under his Service Contract; therefore, we were not able to assist with that portion of the claim.By the customer's signature on his on Value Plus Service Contract (Months/Unlimited Miles), the customer acknowledged that he read, understood and agreed to the Terms and Conditions contained thereinIt is stated in the Service Contract: "COVERED COMPONENTS: COVERAGE LIMITED TO ABOVE COMPONENTS." Also, as stated under the Terms and Conditions of the customer's Service Contract at Paragraph (a): "COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless of failure." Here, the bank intake cam magnetic rder and the intake engine cover are not listed as covered components under the customer's Service Contract; therefore, CARS is unable to assist with the repair of those componentsIt is the customer's responsibility to repair the bank intake cam magnetic rder and the intake engine cover.CARS relies on the information that is received the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the service contractHere, pursuant to the information provided to CARS by the repair facility, it was determined that the front wiper motor was the only component covered under the customer's Service Contract.CARS service contracts are to be utilized to assist with the repair of the customer's vehicle and do not provide "all inclusive" coverageThe customer's Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the Service Contract inform the customer what is specifically covered and his financial responsibility for the tear-down, diagnosis charges, filters, taxes, the difference in labor rates and times, difference in part prices, non-covered components, maintenance items and deductible.I hope this letter has explained why CARS is only able to assist with the front wiper motor portion of the January 10, mechanical claim opened on behalf of the customer's vehicleWhen a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Jason ** *** General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

May 29, VIA:? Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA? ? RE: ? ? ? ? FORD FUSION
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? C-? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? *** ? Dear Ms***: ? CARS is in receipt of your letter dated April 26, 2018, enclosing the customer’s consumer complaint regarding his Service Contract with CARS.? CARS’ responds as follows:? CARS’ records indicate that on August 5, 2015, the customer purchased the above-referenced vehicle.? On that same date, the customer also applied for a Value Plus Service Contract (Months/Unlimited Miles).? CARS received the Service Contract application with payment and approved the customer’s Value Plus Service Contract on October 1, 2015.? See attached Service Contract? On May 14, at 4:p.m., a repair facility advised CARS that the customer’s vehicle was experiencing wheel bearing issuesCARS then reviewed CARS claim procedures with the repair facility? On May 14, at 4:p.m., the repair facility advised CARS that the customer’s vehicle was experiencing front end noise while driving? ? The repair facility advised CARS that the customer’s vehicle had oversized wheels and tires.? The manufacturer’s specification for the tires on the customer’s vehicle was 205/60/size tiresThe tires on the customer’s vehicle were 245/35/size tiresThe repair facility advised that the right front wheel bearing was loose and making noise.? ? On May 14, at 5:p.m., CARS advised the repair facility that CARS was unable to assist with repair of the customer’s vehicle and that the customer’s Service Contract was cancelled by CARS due to his vehicle having been modified/altered with oversized tiresCARS further advised that CARS would provide the customer with a prorated refund of his Service Contract? On May 15, 2018, CARS mailed a Notice of Service Contract Cancellation Form and Release to the customer for his signature and lienholder information so that CARS could process the prorated refund of his Service Contract ? On May 21, at 1:p.m., CARS reviewed the May 14, mechanical claim and the cancellation of the customer’s Service Contract with himCARS advised the customer that his vehicle was altered/modified with oversized tires; therefore, his Service Contract was now cancelled pursuant to the Terms and Conditions of his Service ContractCARS then reviewed the cancellation of the customer’s Service Contract with him? ? By the customer’s signature his Value Plus Service Contract he acknowledged that he read, understood and agreed to the Terms and Conditions contained thereinIt is stated under the Terms and Conditions at Paragraph 1(d) and 2(g): “COMPONENTS AND EXPENSES NOT COVERED:? Vehicles modified or altered from the original manufacturer’s specifications, including but not limited to the following modifications: frame, suspension or body lift kits, wheels/tires (not to OEM specifications), emission system, exhaust system, engine, transmission and drive axle, regardless of when modifications or alterations were performed.” and “PROVISIONS OF THE SERVICE CONTRACT:? “Altered or modified vehicles are not covered and shall void the service contract.” ? The customer states in his consumer complaint that he purchased new rims and tires for his vehicle two (2) years ago.? ? CARS was advised by the repair facility during the processing of the May 14, mechanical claim opened on behalf of the customer’s vehicle that the tires and rims on the customer’s vehicle were oversized for his vehicle.? The tire size on the customer’s vehicle was 245/35/size tires; therefore, the tires were oversized? Pursuant to the Terms and Conditions of the customer’s vehicle Service Contract, CARS cancelled the customer’s Service Contract for modifications/alterations due to the tire and rim sizeThe size of the tires and rims on the customer’s vehicle was not according to the manufacturer’s specifications.? ? Additionally, the customer’s vehicle met CARS’ eligibility requirements when his Service Contract application was submitted by the selling dealer and approved by CARS on August 31, 2015.? It was not until the processing of the May 14, mechanical claim that CARS became aware of the alterations/modifications o the customer’s vehicleAs stated above the customer states in his consumer complaint that he purchased tires and rims for his vehicle two (2) years agoOnce notified of a modified/altered vehicle, CARS has the right to cancel the Service Contract immediately.? The customer’s Service Contract is now void and his vehicle no longer has Service Contract coverage under his Value Plus Service Contract? The Service Contract also states at (c): “CANCELLATION PROVISIONS:? If your vehicle is altered or modified after purchase, and if a claim has been made, the Service Contract is cancelled and no refund shall be issued.”? Here, since the customer altered/modified his vehicle with oversized tires and rims, the customer is not entitled to a refund of his Service Contract.? However, in a goodwill gesture, CARS will issue a prorated refund to the customer’s lienholder unless proof of payoff is provided to CARSCARS will mail the prorated refund to the lienholder or the customer upon receipt of completed and executed Notice of Service Contract Cancellation Form and Release (see attached) ? As evidenced in the above paragraphs, CARS was correct in not assisting with the repair of the customer’s vehicle and cancelling his Service Contract? When a claim is presented, CARS fully investigates the circumstances surrounding the claim.? CARS honors every contract sold and stands behind CARS’ products 100%.? If you have any further questions regarding this matter, please do not hesitate to contact my office? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Sincerely, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Jason ** M*** General Counsel ? JPM/jmm Attachment ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
? Regards,
*** *** ? ? I understand what you are saying and I am not saying that one or the other is right or wrongi was not there for any of your conversations with the auto repair place my issue is I still have to come up with all the money you guys DO NOT pay which I have to save that up which is not that simply when you make $a hour and it could be up to $dollars I could have to pay for myself, thats why I ask for a check for $dollars before my warranty expires because no matter what I still have to come up with the amount you guys WILL NOT PAY FOR and thats going to take some time to save up that money and I not want loose what my warranty pays for that why I ask for a check now before it expires? Thank You ? *** ***

May 25, 2018VIA:? Revdex.com WEBSITE Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA? 15220? RE: ? ? ? ? DODGE RAM
1500? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? ***? Dear Ms***:? CARS is in receipt of your letter dated May 17, 2018, enclosing the customer’s consumer complaintCARS has been in business since As much as CARS would like to please everyone, the reality is quite challengingCompared to the number of contracts issued, CARS’ complaints are well below average for a company of its size.CARS’ maintains an A+ rating with the Revdex.com? because when an unbiased third-party looks into complaints, the result is CARS acted ethically and in compliance with the terms and conditions of the service contractAlthough CARS has a proven track record under third-party review, some customers interpret being limited to the level of coverage they have purchased as poor customer serviceUnfortunately, nothing CARS says or does will change these opinions.? The customer purchased a Value Limited Service Contract (Month to Month) coverage.? Since the inception of the customer’s Service Contract coverage, CARS authorized and paid two (2) claims in the total amount of $as follows:? April 25, ball joint claim in the total amount of $in parts and labor; andMay 16, power steering pump claim in the total amount of $in parts and labor.? ? ? ? ? ? ? ? ? ? ? ? During the processing of the above claims the customer had the option for CARS to supply the parts for the repairs or take CARS’ allowance.? Here, the customer chose to take the allowance for both claims.? ? Pursuant to the Terms and Conditions of the Service Contract, CARS is not required to cover the full cost of the repairService Contract coverage is limited in its duration, terms, conditions, and covered components; therefore, it is not comprehensive (bumper to bumper) coverage.? Various provisions of the Service Contract inform what components are specifically covered and the financial responsibility for tear-down and diagnosis charges, difference in labor rate and time, shop supplies, programming, non-covered components, maintenance items, shop supplies and taxes.? ? Although the customer is not satisfied, CARS processed the claims pursuant to the covered components, allowable labor rate of $per hour as listed on the Service Contract, ProDemand Labor guide labor repair guidelines, CARS option to provide new, used or aftermarket parts when authorizing repairs, the customer’s responsibility for tear-down and diagnosis, and the $deductible per claim.? I have highlighted the applicable provisions and Terms and Conditions on the attached Service Contract.? On May 24, 2018, the customer properly cancelled his month to month Service Contract; therefore, coverage on behalf of his vehicle will expire on June 3, 2018.? When a claim is presented, CARS fully investigate the circumstances surrounding the claim.? CARS honors every contract sold and stand behind its products 100%CARS provides quality service at an affordable price to offset the costs of covered repairsIf you have any further questions regarding this matter, please do not hesitate to contact CARS.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Sincerely,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Jason ** M***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General CounselAttachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
This company states that they are willing to assist with any components covered under my extended warranty; however, this is a statementPer? a representative at CARS, my vehicle has to be completely out of commission in order for any reparis to be doneCARS is a fraudulent company, they do nothing to assist warranty buyers, they're in business of their own business and not helping the consumerI called this? merchant several times with my complaint and am not satisfied with the resolve and I am not willing to change the status of this claim until it's been resolvedI understand the "20day cancellation policy", but this merchant should be willing to? compensate at? least a partial refund to it's unsatisfied consumersThis company has had over negative complaints and at this rate, they'll have more? For a CARS rep to tell me that they'll assist only in the total amount of or so is a slap in the face.For CARS to decline the payment of labor because according to their labor manual certain work takes a specified time when they have never worked on car the first is LudacrisTheir response to this matter is unacceptableAnd I will submit complaints until this issue is resolved
Regards,
*** ***

VIA: EMAIL THROUGH Revdex.com WEBSITE*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID #***CHRYSLER VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated September 26, 2016, enclosing the
above-referenced consumer complaintwould like to respond in the following manner: On September 1, 2016, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Power Train Service Contract (Months/4,Miles)The customer's Service Contract was accepted and approved by CARS on September 2, (the attached Service Contract).On September 21, at 1:p.m., a repair facility advised CARS that the customer’s vehicle was experiencing transmission issues.On September 21, at 2:p.m., the customer advised CARS that she had been having mechanical issues with the vehicle since the purchase dateThe customer also stated that she did not notice any issues with the transmission except the "SES" illuminated with a transmission code.On September 21, at 4:p.m., the repair facility advised that the customer's vehicle was jerking on shifts and the code was P(i.espeed sensor)The repair facility originally stated that the vehicle needed a transmission control module (TCM)/Electro Hydraulic Control Unit, which included the input and output speed sensorsAccording to the repair facility, the module/unit could be purchased separate from the valve bodyCARS advised the repair facility that we would review the claim and get back to him.On that same date at 4:p.m., CARS advised the repair facility that the TCM/Electro Hydraulic Control Unit was a non-covered component under the customer's Service Contract; therefore, CARS would be unable to assist with the repairThe repair facility was unhappy with CARS decision and requested to speak with a claims managerThe telephone call was then transferred.At 5:p.m., a claims manager reviewed the claim with the repair facilityThe repair facility stated that the failed part number was RL108213ABDuring that telephone call, the claims manager looked up the part number and advised the repair facility that the part number was for a valve bodyThe repair facility stated that the failed part was part of the valve body, but didn’t attach to the valve bodyThe repair facility then stated that it was the input and output speed sensors that needed replacedThe claims manager advised the repair facility that CARS would look into the claim and call him back.On September 22, at 11:a.m., after researching the components requiring repair and replacement on the customer's vehicle, CARS contacted the repair facility and requested that they provide CARS with the estimate for repair for clarification.After receiving the estimate, on September 22, at 1:p.m., CARS advised the repair facility the transmission in the customer's vehicle was a Merecedes brand and that the actual name of the part was a "conductor plate." The speed sensors are built into the conductor plate and can be serviced and sold separately from the valve bodyCARS also advised that the conductor plate is not an internally lubricated part of the transmission; therefore, CARS would not be able to assist with the repair.CARS also confirmed with one of its parts suppliers that the speed sensors requiring repair on the customer's vehicle are built into the conductor plate and can be serviced and sold separately from the valve bodySee photograph of conductor plate attached for further clarification.On September 22, as 2:p.m., a claims manager again advised the repair facility that the part needed to be replaced on the customer’s vehicle was the conductor plate, with the speed sensors built inCARS also advised that since the conductor plate is not an internally lubricated part of the transmission, is not listed for coverage, and can be serviced and purchased separately from the valve body; CARS would be unable to assist with the repair under the Terms and Conditions of the customer's Service Contract.By the customer's signature on her Service Contract, she acknowledged that she read, understood and agreed to the Terms and Conditions contained thereinThe Service Contract states under Terms and Conditions at Paragraph (a): It is stated in your Service Contract under: "COVERED COMPONENTS" (AUTOMATIC TRANSMISSION/TRANSFER CASE)Lubricated parts contained within the transmission or transfer case housing: torque converter; bands; pump; pump housing; carrier assembly; planetary gears; chain; drums; reaction shaft; governor; valve body; and servo assemblies..." In addition, at "Covered Components: "Coverage limited to above components." Also, under Term and Conditions at Paragraph 1(a): "COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless of failure."Here, the repair facility that the customer chose to repair her vehicle advised CARS that the input and output speed sensors were the only failure to the vehicleThe speed sensors are built into the conductor plate, which can be purchased separately from the valve body and are not an internally lubricated part of the transmissionTherefore, this repair is not covered under the customer's Power Train Service Contract.For the reasons stated above, CARS stands by its decision and is unable to offer any assistance with the September 21, claim made on behalf of the customer’s vehicle pursuant to the Terms and Conditions of the Customer’s Service Contract.The customer has Service Contract coverage available through December 2, or 113,miles, whichever occurs firstShould the customer's vehicle incur future mechanical issues, CARS will process the claim to determine if the failed component is coveredIf covered, CARS will authorize and pay the claim pursuant to the Terms and Conditions of the customer’s Power Train Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason ** ***? General CounselJPM/cllAttachments?

VIA: EMAIL/WEBSITE*** ***Revdex.com of Western Pennsylvania *** *** *** *** *** *** ** ***RE: COMPLAINT ID #***BMW 750LI VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***I am in receipt of your letters dated December 7, 2016, and December 8, 2016, enclosing the above-referenced consumer's additional complaints and respond as follows:On December 2, 2016, the customer emailed CARS the Vehicle Care Package and Multi-Point Inspection Form prepared by BMW of ***On December 7, 2016, CARS advised the customer in the attached letter that a claim must be opened on behalf of her vehicle so that CARS can determine if the repair to the customer's vehicle would be covered under her Service ContractCARS also sent the attached check for the customer's towing expenses.On December 7, at 2:p.m., a repair facility advised CARS of the issues with the customer's vehicleAt this time, the customer's claim is being processed by CARSCARS is currently waiting on the repair facility to get back to us with an estimate for repairs.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell, and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Jason ** *** General CounselJPM/jmmAttachment?

August 18, VIA:? ? ? SUBMITTED TO Revdex.com WEBSITE *** *** Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE:? ? ? ? ? Complaint No*** CADILLAC ESCALADE VIN (Last 8)* *** OUR FILE NO.: *** Dear Ms*** I am
in receipt of your letter dated August 16, 2016, enclosing the above-referenced consumer complaintI would like to respond in the following manner: On February 17, 2016, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on February 17, First Claim: On July 27, at 9:a.m., CARS received a telephone call from a repair facility advising that the customer's vehicle was experiencing air conditioner line issues and needed to be rechargedWe advised that the air conditioner line is a non-covered component under the customer’s Service ContractThe claim was then closedSecond Claim: On July 27, at 3:p.m., CARS received a telephone call from a repair facility advising that the customer's vehicle was experiencing air conditioner compressor, drier, and condenser issuesWe then went over our claim procedures with the repair facilityOn July 27, at 4:p.m., CARS went over the amount we could authorize for the repair of the customer's vehicle as follows: We could supply the a/c compressor for $and the condenser for $CARS could assist with the fluids needed for the repair in the amount of $ProDemand labor guide stated the total repair should take hours to complete, and repair facility's hourly rate was $Therefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $556.99, and we could supply the parts as stated above and pay $towards labor, or pay $towards the repair of the customer's choiceThe repair facility advised CARS that they would get back to us with the customer’s decisionOn July 28, at 10:a.m., CARS reviewed the options we could offer for the repair of his vehicle with the customerThe customer advised us that he may take his vehicle to another? repair facility for the repairsCARS then advised the customer that if he did remove his vehicle from the repair facility a new claim would have to be opened on behalf of his vehicleOn July 28, at 4:p.m., the repair facility advised CARS that the customer removed his vehicle without any repairs being performed on his vehicleThe claim was then closedThird Claim: On August 9, at 3:p.m., CARS received a telephone call from a second repair facility advising that the customer’s vehicle was experiencing air conditioner compressor issuesWe then went over our claim procedures with the repair facilityOn August 10, at 1:p.m., CARS went over the amount we could authorize for the repair of the customer's vehicle as follows: We could supply the a/c compressor for $and the drier for $CARS could assist with the fluids needed for the repair in the amount of $ProDemand labor guide stated the total repair should take hours to complete, and the customer's service contract pays up to $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $388.94, and we could supply the parts as stated above and pay $towards labor, or pay $towards the repair of the customer's choiceThe repair facility advised CARS that they would get back to us with the customer's decisionOn August 10, at 2:p.m., the repair facility advised CARS that the customer chose to take the cash allowance to assist with the repair of the customer's vehicleOn that same day, on August 10, at 2:p.m., CARS provided the repair facility with an authorization number to begin the repairs to the customer's vehicleOn August 10, 2016, pursuant to the Terms and Conditions of the customer's Service Contract, upon receipt of a proper invoice, CARS paid the repair facility $towards the repair of the air conditioner via credit cardOn August 15, at 2:p.m., the repair facility advised CARS that they performed the authorized repairs; however, the customer’s vehicle had no air conditioning in the rear of his vehicleThe repair facility further advised that the rear air expansion valve had failedCARS advised that the rear expansion valve is a non-covered component under the customer’s Service ContractOn August 16, at 9:a.m., the customer advised CARS that he would like to be paid the rest of the thirty (30) day quote that CARS provided during the processing of the July 27, claim to another repair facilityThe customer stated that we originally quoted him $600.00; however, we only paid $CARS advised that we paid the amount we authorized to the current repair facility for the parts and labor (see attached invoice)CARS advised that the failure of the expansion valve and any damage caused by that failure were not covered under his Service ContractWe further advised that we do not give thirty (30) day quotesOn August 16, at 11:a.m., a claims manager reviewed the current and previous claims with the customerBy the customer’s signature on his Value Plus Service Contract he acknowledged that he read, understood and agreed to the Terms and Conditions of his Service ContractIt is stated in the Service Contract at Paragraph (f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the right to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleHere, the customer chose to take the cash allowance towards the repair of his choiceIt is stated in the Service Contract: "COVERED COMPONENTS: COVERAGE LIMITED TO ABOVE COMPONENTS." and under Terms and Conditions at Paragraph 1(a) "COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless of failure." Here, on August 15, the repair facility advised CARS that the customer's vehicle was experiencing rear expansion valve issuesThese components are not listed for coverage under the customer’s Service Contract; therefore, CARS cannot assist with the repair/replacement of the expansion valveThe customer's Service Contract states under Terms and Conditions at Paragraph 3(a): "SERVICE CONTRACT CLAIM PROCEDURE: ...The vehicle must remain at the repair facility until repairs are complete." Here, the July 27, claim made on behalf of the customer's vehicle by the first repair facility was closed on July 28, when the customer removed his vehicle from the repair facilityDuring a telephone call with the customer on July 28, 2016, CARS advised the customer that if he removed his vehicle from the repair facility, a new claim would need to be opened on behalf of his vehicle whenever he took his vehicle to a repair facility for repairsCARS relies on the information provided by the repair facility to determine if a repair is covered pursuant to the terms and conditions of the service contract and what is necessary for the repair of the customer's vehicleHere, CARS authorized the claim based on the information provided by the repair facility and paid the claim as per the authorized parts listed on the invoiceDuring the processing of the August 9, mechanical claim opened on behalf of the customer's vehicle, CARS authorized an a/c compressor for $253.51, a drier for $35.86, and fluids for $and hours for labor, less the deductible, based on the information provided by the repair facility that the customer chose to repair his vehicle for a total of $CARS cannot apply monies from an authorization for a closed claim towards the open claimTherefore, CARS stands behind our original decision and is unable to assist any further with the August 9, claim made on behalf of the customerCARS service contracts are to be utilized to assist with the repair of customers’ vehicles and do not provide "all inclusive” coverageTherefore, pursuant to the customer's Service Contract, CARS is not required to pay the full cost of the repairsThe service contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what is specifically covered and his financial responsibility for the tear down, diagnosis charges, filters, taxes, the difference in labor rates and deductibleThe customer has Service Contract coverage through February 18, If a claim is opened CARS will process the claim to determine if the failed component is covered under the customer’s Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Value Plus Service ContractWhen a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further question, please contact my office.Sincerely,Jason ** ***General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The dealer stated the policy was able to be cancelled? The contract is deceptive without reading all of the small print? "Cancellations," stated in the contract make it appear that the policy is able to be cancelled? The small print states up to days? ? Why not just put that in larger bold print so there are no misunderstandings? ? It's like a bank stating we pay 5% interest on balances and then in the small print 0% paid after days? It is not a fair practice and seems to take advantage of the consumer? The contract should be re-written and we should be refunded, at least for the years out of our year contract that was never used and simply unusable when we needed it? To only cover about 25% of a repair when we purchased the better coverage is just fraudulent? To replace components only that are sure to fail without completing the whole job needed is sneaky, tricky, and just wrong? The garage stated the repair suggested by Cars was like putting a band aid on a bullet wound and they simply would not do a job so half-*** cause they would be putting their reputation on the line.?
Regards,
*** ***

February 1, VIA:? Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA? ? ? ? ? ? ? ? ? ? ? ? RE: ? ? ? ? CHRYSLER PT CRUISER
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? *** ? Dear Ms***: ? I am in receipt of your letter dated January 24, 2018, enclosing the customer’s consumer complaint regarding the above-referenced vehicle.? I would like to respond as follows:? Our records indicate that on November 17, 2017, the customer purchased the above-referenced vehicle.? On that same day, the customer also applied for a Power Train Service Contract (Months/4,Miles).? CARS received with payment and approved the customer’s Power Train Service Contract on November 21, 2017.? Please see the attached Service Contract ? On December 11, 2017, the customer upgraded his Power Train Service Contract (Months/4,Miles) to a Value Limited Service Contract (Months/4,Miles)Please see the attached Service Contract? On December 27, at 3:p.m., a repair facility advised CARS that the customer’s vehicle experienced overheating and stopped runningThe repair facility advised CARS that the water pump may be the cause of failure to the customer’s vehicle.? CARS then reviewed our claims procedures with the repair facility? CARS further advised the repair facility to obtain the customer’s permission to tear-down his vehicle to the point of failure to verify the cause of failure and extent of damage to his vehicleCARS advised the repair facility to tear-down the customer’s vehicle to find the where the coolant was leakingCARS further advised that the customer was responsible for all tear-down/diagnostic charges pursuant to the Terms and Conditions of his Service Contract.? The repair facility advised CARS that they would telephone the customer regarding further diagnostic/tear-down and contact CARS with their findings? On January 10, at 4:p.m., the customer advised CARS that the water pump had failed and caused head gasket issues.? CARS advised the customer that on December 27, 2017, we advised the repair facility to obtain his permission to perform tear-down and to contact us with the repair facility’s findings.? We then advised the customer that he was responsible to for the tear-down to his vehicle.? CARS advised the customer that the Service Contract is limited in its coverage for components, taxes, tear-down, etcCARS further advised that our Service Contracts are not warranties.? ? On January 17, at 1:p.m., twenty-one days (21) after a mechanical claim was opened on behalf of the customer’s vehicle, the repair facility advised CARS that the head was warped against a straight edge and had returned from the machine shop.? The repair facility advised that the water pump failed causing low coolant which then caused an overheated condition.? The repair facility then gave a verbal estimate for the repair of the customer’s vehicle? On January 17, at 3:p.m., CARS went over the amount we could authorize for the claim as follows:? ? We could supply the head set for $84.79, bolts for $20.79, shim gasket for $and water pump for $21.83.? CARS could assist with decking costs incurred at the machine shop in the amount of $The repair facility’s advised CARS that their labor rate was $per hour and ProDemand labor guide stated the total repair should take hoursTherefore, total labor was $420.00.? The claim was also subject to a $deductible.? We explained to the repair facility that the total value of the authorized claim after the deductible was applied was $541.25.? CARS further explained that the customer had two (2) choices for assistance with the approved claim:? CARS could either supply the parts as stated above or the customer could take a cash allowance totaling $to be used towards the specifically-authorized repairIf the customer chose for CARS to ship our supplied parts, CARS would assist with the labor in the amount of $320.00.? ? On that same day, January 17, 2018, the repair facility advised CARS that the customer would like the cash allowance for the repair of the customer’s vehicle? On January 17, at 3:p.m., CARS provided an authorization number to the repair facility to begin the repairs to the customer’s vehicle? On January 24, 2018, pursuant to the Terms and Conditions of the customer’s Service Contract, CARS paid the repair facility $to assist with the repair of the customer’s vehicle via credit card.? The claim was then closed ? By the customer’s signature on his original Power Train Service Contract and also his subsequent upgrade to the Value Limited Service Contract, he acknowledged that he read, understood, and agreed to the Terms and Conditions of the Service ContractThe customer’s Service Contract states under the Terms and Conditions at Paragraph 3(f): “SERVICE CONTRACT CLAIM PROCEDURES:? CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs.”? When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer’s decision to either take the replacement parts offered by CARS or the allowance towards the repair of the vehicleAny supplied parts we provide are tested and known to be in good working condition.? Nowhere in our contract does it state that we must provide the customer with a new part when replacing a failed component ? ? ? ? ? ? ? ? ? ? ? ? CARS would like to add clarity regarding the use of aftermarket parts.? Aftermarket parts are replacement parts built or remanufactured to replace original equipment manufacturer (“OEM”) parts as they become worn or damaged.? According to Consumer Automotive Research, these parts are manufactured to fit and perform as well as, and in some cases, better than the original that came in your vehicleAftermarket companies analyze why specific OEM parts tend to fail and then improve on the original design or materials.? Car makers are very interested in keeping the price of their cars competitive and may opt for less expensive materials in some partsTherefore, some aftermarket parts may outperform the original.? ? CARS would also like to point out here that the parts we could have shipped for the repair of the customer’s vehicle were from an online automotive part supplier, who sells to the general public as well as repair facilities for the same price as CARS pays for our supplied parts.? CARS also used the same online automotive part supplier prices when we calculated the amounts of the cash allowance to assist with the repair of the customer’s vehicle ? It states at Paragraph (c) “SERVICE CONTRACT CLAIM PROCEDURES:? A proper diagnosis shall include tear-down to the point of component failure, performed by the repair facility, to determine the cause of failure and the extent of damageYOU ARE RESPONSIBLE FOR THESE CHARGESThe repair facility MUST provide CARS with an estimate for the covered repair to obtain and Authorization number BEFORE any repairs have begun.”? ? We include tear-down to the point of component failure in our diagnostics in order for CARS to determine if the failed component was covered.? This increases the probability that the vehicle will be repaired properly the first time.? We were not requiring unnecessary tear-down and diagnosis; we were only trying to determine the cause of failure? It is stated in the service contract: “LABOR:? The authorized time for a repair will be based on the ProDemand labor guideThe hourly labor rate will be the repair facility’s rate up to $per hourShould your repair facility’s rate exceed this amount, You are responsible for the difference.” When the mechanical claim was opened, the repair facility advised CARS that their labor rate was $per hourProDemand advised that the repair of customer’s vehicle would take hours; therefore, any labor time over hours is the responsibility of the customer? CARS would also like to point out here that on December 27, 2017, CARS advised the repair facility to obtain the customer’s permission to tear-down his vehicle to the point of component failure to find where the coolant was leaking.? During that telephone call, CARS advised the repair facility to telephone us with their findingsThe repair facility did not get back to CARS until January 17, 2018, with the cause of failure and extent of damage to the customer’s vehicle.? CARS was unable to move forward with the mechanical claim without the cause of failure and extent of damage ? Under the customer’s Service Contract, we were not required to cover the full cost of the repair.? The Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it is not comprehensive (bumper to bumper) coverage.? Various provisions of the service contract inform the customer what components are specifically covered and his financial responsibility for the tear down, diagnosis charges, filters, and taxes.? ? The customer’s vehicle has Service Contract coverage through February 21, 2018.? If a claim is opened CARS will process the claim to determine if the failed component is covered under the customer’s Service Contract.? If the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer’s Service Contract.? ? When a claim is presented to our company, we fully investigate the circumstances surrounding the claim.? We honor every contract that we sell, and we stand behind our product 100%.? If you have any further questions regarding this matter, please do not hesitate to contact my office? Sincerely, Jason *M*** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General Counsel ? ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Cars Protection Plus's most recent response does not address my specific complaint, which still standsSpecifically, Cars deliberately misrepresents their product to consumers in advertisingAnyone researching the terms of their product on their public-facing website is presented with the clause stating:"Cars has the option to select used, rebuilt or aftermarket components when authorizing repairs" (see Advertised Statement attachment)In the service contract, the language is changed to:"Cars has the option to select AND/OR SUPPLY used, rebuilt or aftermarket components when authorizing repairs" (see Contract Statement attachment)By omitting the "and/or supply" language from the advertised terms, Cars Protection Plus intentionally deceives consumers as to the actual value of Cars Protection Plus's products, grossly mischaracterizing the true value of the product being consideredI never would have purchased their products had the advertised terms accurately represented the value of their product.Such behavior is deceitful to consumers and therefore illegal according to the laws of the United States of America.Regards,*** ***

August 3, 2017VIA: Revdex.com WEBSITE*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: COMPLAINT ID #***VIN (Last 8): ***OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated August 3, 2017, enclosing the above-referenced consumer
complaintPlease be advised that CARS has resolved all the issues regarding this complaint with the customer.Therefore, at this time, CARS is requesting that you mark this complaint as resolvedIf you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason *M***General Counsel?

February 24, 2016COMPLAINT ID #*** BMW VIN (Last 8): *** OUR FILE NO.: *** Dear Ms*** am in receipt of your letter dated February 22, enclosing the above-referenced consumer complaint and respond as follows: As stated in our previous letter on December 10, 2015, CARS mailed check no*** in the amount of $*** to the customer's lienholderOur bank confirmed that this check has cleared the bankOn January 21, 2016, CARS was advised by the selling dealer that he and the customer had agreed that the selling dealer would issue a refund in the amount of $***On February 22, at 2:p.m., CARS spoke to the selling dealer and the refund check had not yet been issued to the lienholderHowever, CARS was assured by the owner of the selling dealership that the check would be issued immediately to the customer's lienholder.On January 22, 2016, CARS issued check no*** in the amount of $*** to ensure that the customer's Service Contract was properly refunded pursuant to Texas statuteAs of yesterday February 23, 2016, our check no, *** had not yet been cashed by the lienholderAs per the customer’s request via the Revdex.com, CARS placed a stop payment on check no***.On February 24, 2016, CARS mailed check no*** in the amount of $*** to the customer's lienholder with the attached letterCARS would like to advise the customer that in CARS’ experience with previous refunds, it has taken up to six (6) weeks for the lienholder to process our refund checks.If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely,Jason ** ***General Counsel? JPM/jmm

? ? ? ? ? May 1, VIA:? Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA? ? RE: ? ? ? ? FORD F-
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? *** ? Dear Ms***: ? CARS is in receipt of your letter dated April 26, 2018, enclosing the customer’s consumer complaint regarding his Service Contract with CARS.? CARS’ responds as follows:? CARS’ records indicate that on April 26, 2017, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a Value Plus Service Contract (Months/Unlimited Miles).? CARS received with payment and approved the customer’s Value Plus Service Contract on May 2, 2017.? See attached Service Contract? During the coverage term of the customer’s Service Contract, two (2) mechanical claims were opened on behalf of the customer’s vehicle.? CARS has paid the total amount of $in parts and labor for repairs of the customer’s vehicle.? See attached final invoices? On March 27, at 3:p.m., the customer contacted CARS advising that he traded in his Ford Fand wanted to cancel his Service Contract coverage and obtain a pro-rated refund.? During that telephone call, CARS advised the customer that pursuant to the Cancellation Provisions of his Service Contract he was only eligible for a prorated refund after twenty (20) days, if the vehicle was declared a total loss or repossessed by the lienholder and no claims were made.? CARS advised the customer that he was not eligible for any refund? By the customer’s signature on his Value Plus Service Contract he acknowledged that he read, understood and agreed to the Terms and Conditions of the Service ContractThe customer’s Service Contract states at Paragraph (a) and (c): “CANCELLATION PROVISIONS-ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER.? ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED:? You may cancel the Service Contract for a full refund within the first days from the Effective Date provided no claim has been madeAfter days from the Effective Date, there is no refund except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder, and as long as no claim was made.? If eligible, CARS will cancel this Service Contract for a monthly prorated refund, less an administration fee of $50.00.” ? The customer states in his complaint that he is eligible for a prorated refund.? However, the customer’s Service Contract has been in effect for more than twenty (20) days.? In addition, two (2) mechanical claims were authorized and CARS paid the total amount of $in parts and labor for the repairs of the customer’s vehicle.? Furthermore, the customer’s vehicle was not declared a total loss or repossessed by any lienholder ? In addition, CARS is regulated by all State Statutes regarding cancellations and refundsNew Hampshire State Statute does not require CARS to provide a refund to customers beyond CARS’ Cancellation Provisions.? ? Therefore, for all the reasons stated above, CARS is unable to provide the customer with any pro-rated refund ? When a claim is presented, CARS fully investigate the circumstances surrounding the claim.? CARS honors every contract sold and stand behind its products 100%.? If you have any further questions regarding this matter, please do not hesitate to contact CARS? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Sincerely, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Jason ** M*** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General Counsel ? JPM/cll Attachments