Dear L*** ***, Dear A*** ** ** *** and DrL*** ***, I’m very sorry you are so unhappy with the purchase! I want you to look down at your engagement ring and be delighted with the ring and your jewelerSo I’m offering you a full refund for your purchaseThis I am
extending even though it’s been a year and diamond prices have declinedI want you to have the freedom to shop wherever you like Your Points:
Certified Appraiser:The request states that A*** *** is a GIA Certified Appraiser, but GIA doesn’t certify appraisersSo we contacted A***’s Jewelers, who said they are an American Gem Society (AGS) Certified AppraiserPer a phone call with Tyler Arboretum, AGS membership co-ordinator, A*** *** and A***’s Jewelers are not and never have been AGS CertifiedThe appraisal does not have any certifications listed (attachment A***’s Appraisal) Purchase Price: You have requested a refund of $1,500, indicating that the Fox invoice total on 5/8/$7,exceeded the value appraised on 4/20/of $5,by approximately that amountSales tax is included in your figure for Fox and not in the appraisalThe difference between Fox’s price and the appraisal is as follows (attachments A***’s Appraisal, Fox Invoice): Diamond prices have declined in the last year: The appraisal by A***’s Jewelers was made on April 20, and the ring was sold on May 8, During this year FireCushions diamond prices dropped about 15%This percentage decline is approximate, as diamonds are graded individually (attachment Fire Cushion Letter) Your ring is a designer ring: Your ring is a John Bagley designer ringDesigner rings differ from nondesigner rings - there is normally a higher quality standard and a higher priceThe price of your ring was $1,Per the John Bagley website and John Bagley letter, the retail price is $1,and has not changed since 5/8/(attachment Bagley Ring Value) Per a phone call with A*** Vartanian on 5/2/16, he appraised the ring as a nondesigner ring and did not use the Bagley price Your diamond is a branded diamond: The appraisal lists the diamond as a Fire Cushion, but during my phone call with A*** he said he based his appraisal on the less expensive, nonbranded cushion cut diamondThe FireCushion diamond is cut to exacting specifications to yield a more brilliant diamondThe superior cut sacrifices more of the diamond rough during cuttingFireCushion diamonds sparkle more than standard cushions, and their prices are higherFor more clarification and information see the email from Steve Feldman, the director of marketing of the FireCushion(attachment FireCushion Email) Less expensive insurance: I am pleased that you found a less expensive insurance company! Your company may have the same benefits as our company: a zero deductible; coverage for theft, missing diamonds and losing the ring; a standalone policy, so if a claim is made it doesn’t affect other policy ratesSince we pay for it, we want our clients to have what we believe is the best coverageYou are welcome to change policies at any time Appraisal by Fox Fine Jewelry: I am unaware of your request for an appraisalIf you would like us to prepare one we will be happy to do so at no charge Overcharging Hispanics: Fox Fine Jewelry has established pricesAll pieces are tagged with the price, and that is the selling priceThis ring and diamond were purchased for the marked price Refund in full: An engagement ring is usually the most important piece of jewelry one ownsPlease consider our offer to refund your entire purchase price so that you can purchase a ring, and an experience, you will be happy with Either you or your husband can return the ring and diamond; please bring in the Discover card used for the purchase Sincerely, Debbie Fox CPA, Owner, Fox Fine Jewelry
Dear L*** ***, Dear A*** ** ** *** and DrL*** ***, I’m very sorry you are so unhappy with the purchase! I want you to look down at your engagement ring and be delighted with the ring and your jewelerSo I’m offering you a full refund for your purchaseThis I am
extending even though it’s been a year and diamond prices have declinedI want you to have the freedom to shop wherever you like Your Points:
Certified Appraiser:The request states that A*** *** is a GIA Certified Appraiser, but GIA doesn’t certify appraisersSo we contacted A***’s Jewelers, who said they are an American Gem Society (AGS) Certified AppraiserPer a phone call with Tyler Arboretum, AGS membership co-ordinator, A*** *** and A***’s Jewelers are not and never have been AGS CertifiedThe appraisal does not have any certifications listed (attachment A***’s Appraisal) Purchase Price: You have requested a refund of $1,500, indicating that the Fox invoice total on 5/8/$7,exceeded the value appraised on 4/20/of $5,by approximately that amountSales tax is included in your figure for Fox and not in the appraisalThe difference between Fox’s price and the appraisal is as follows (attachments A***’s Appraisal, Fox Invoice): Diamond prices have declined in the last year: The appraisal by A***’s Jewelers was made on April 20, and the ring was sold on May 8, During this year FireCushions diamond prices dropped about 15%This percentage decline is approximate, as diamonds are graded individually (attachment Fire Cushion Letter) Your ring is a designer ring: Your ring is a John Bagley designer ringDesigner rings differ from nondesigner rings - there is normally a higher quality standard and a higher priceThe price of your ring was $1,Per the John Bagley website and John Bagley letter, the retail price is $1,and has not changed since 5/8/(attachment Bagley Ring Value) Per a phone call with A*** Vartanian on 5/2/16, he appraised the ring as a nondesigner ring and did not use the Bagley price Your diamond is a branded diamond: The appraisal lists the diamond as a Fire Cushion, but during my phone call with A*** he said he based his appraisal on the less expensive, nonbranded cushion cut diamondThe FireCushion diamond is cut to exacting specifications to yield a more brilliant diamondThe superior cut sacrifices more of the diamond rough during cuttingFireCushion diamonds sparkle more than standard cushions, and their prices are higherFor more clarification and information see the email from Steve Feldman, the director of marketing of the FireCushion(attachment FireCushion Email) Less expensive insurance: I am pleased that you found a less expensive insurance company! Your company may have the same benefits as our company: a zero deductible; coverage for theft, missing diamonds and losing the ring; a standalone policy, so if a claim is made it doesn’t affect other policy ratesSince we pay for it, we want our clients to have what we believe is the best coverageYou are welcome to change policies at any time Appraisal by Fox Fine Jewelry: I am unaware of your request for an appraisalIf you would like us to prepare one we will be happy to do so at no charge Overcharging Hispanics: Fox Fine Jewelry has established pricesAll pieces are tagged with the price, and that is the selling priceThis ring and diamond were purchased for the marked price Refund in full: An engagement ring is usually the most important piece of jewelry one ownsPlease consider our offer to refund your entire purchase price so that you can purchase a ring, and an experience, you will be happy with Either you or your husband can return the ring and diamond; please bring in the Discover card used for the purchase Sincerely, Debbie Fox CPA, Owner, Fox Fine Jewelry