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Fox Fire KOA Holiday Campground

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Fox Fire KOA Holiday Campground Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]I did complain to the clerk the day I checked in and she advised me that the site I had was the only site available and she never advised me that my reservation had been changed without my consent. further more she never told me the price had been adjusted from the original amount that was on my reservation receipt. had she been honest about the change I may have been able to overlook it, but in my opinion they committed fraud by changing my reservation without my consent. I dare him to produce any documentation proving I was advised of the change. I booked a site with cable and they changed it. and once again I was NEVER offered another site nor was I contacted  by the owner while I was there even though I had filed a complaint with their clerk I was advised that there were no other sites available so how can he say he would have given me another site. he admitted they changed my reservation, thus he committed fraud. so what is a reservation worth at this place if they can change it without someones consent. as a result I am requesting that my total fee be refunded.

It is unfortunate that [redacted] would not take my phone call or at least give me the opportunity to talk with him, address his concerns, and explain his charges.  [redacted] was not overcharged nor was he charged for services that he did not receive.  As his signed...

registration receipt shows,  [redacted] was only charged $42 a night plus tax for a total of $133.56 for his three night stay.  (see receipt attachment)  This a $12.72 savings from his quoted rate of $146.28 provided in his original reservation.  The $4 per night difference is the variance between sites without cable television connection and those with this utility.   Our records show that on August 21, 2016 the site type was changed.  While there is no documentation as to why the site type was changed, as owner of the business, I can assure all interested parties that it is not our normal business operation to change site types without some request, normally by the customer.  I can apologize for the change in site type but emphasize that the guest was not overcharged nor charged for services that were not provided.  I am disappointed that [redacted] did not make any attempt to contact a campground owner upon discovery about the services on his designated campsite.  We had sites available during his stay that would have accommodated his request had I only been made aware of his needs. To summarize,  [redacted] was appropriately charged the established rate for the services provided.  He was not charged for cable television as his signed receipt shows.   And finally, had [redacted] been so kind to bring this matter to my attention during his three day stay I would have been more than happy to change his campsite to accommodate his needs. I am also providing you an attachment of our rate sheet that is not for public publication.  I do not normally share this rate sheet with anyone outside our office. The public is able to obtain our rates for specific dates and sites on our website by beginning a reservation at [redacted]

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Address: 290 Fox Fire Rd, Milton, West Virginia, United States, 25541-8609

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